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Camping World - 2015 Forest River Flagstaff Classic Super Lite Review from Platte City, Missouri

4.8
Details
I live in my new 2015 Flagstaff Super Lite 5th Wheel. Several small items needed addressed after my first trip.It took me two weeks just to get an appointment.There were 4 items needed to be ordered covered by my warranty. The service person( Joe) at Camping World in Grain Valley Missouri could tell me it would take two weeks to get apart,but could not tell me when the other parts might come in when I asked,but said they were months out to make repairs.Being new to owning an RV and living in it this was very upsetting.As we all can see from this site that is a lot of complaints.I hear lots of complaints re the service department at this particular Camping World.I am an Disabled Veteran and this is my home.Is this really going on this will not be a win,win for me or Camping World.Oh,I don't believe in suing by the way,but this is UNACCEPTIBLE to me. Thanks for this site.Sincerely Cheryl A.East
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Review
#659595 Review #659595 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Redding, California - Terrible customer service

We dropped off our RV at the Redding Camping World on a Friday to have a traveler satellite installed. When we dropped it off our back up camera was working fine, we're travelling and have been using it for about 4 weeks. When I got the RV back the camera no longer worked at all!!!! It worked just fine when I handed them the keys because I was using it!!! I was told by the service dept. that they were closing and I would have to return the next morning or go somewhere else. We decided to stay over night, returned the next morning. They looked at it and we were told its our responsibility and we would have to buy a new one. It's our problem even though they shorted out the RV when they installed the new satellite. Obviously there was a problem with the install. The service dept. front desk person was rude the entire time!! GO SOMEWHERE ELSE FOR SERVICE!! READ THE OTHER REVIEWS!!
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1 comment
Anonymous
#1014674

It doesn't matter where you go, Coburg to Phoenix, they are all horrible.

Review
#658951 Review #658951 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
broke something and not taking responsibity, plus terrible customer service!!
Loss
$1000
Preferred solution
Let the company propose a solution

Camping World - Extended Warranty Review from Hunters Creek, Florida

Deceitful sales tactics. Lying about work orders that would be completed Mission statement is a company fantasy. CEO does not respond to complaints but says "100% customer satisfaction is my goal" Service Department grossly overcharges for service. Do not purchase the extended warranty. No one recognizes that the $8000 warranty you puchase covers anything! We were screwed! Camping World Kissimmee Florida
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Review
#658928 Review #658928 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Camping World in South Elgin, Illinois - Bad Service, responsiveness and warranty support!

I purchased a Thor motorcoach on May 29th from your team and it has turned out to be one of the worst purchasing decisions of my life. I truly regret my decision. We took one trip after buying the RV and: Found ourselves and our dog trapped in the unit due to a malfunctioning dead bolt lock on the door. Escaping through the emergency exit window in the back would have been dangerous. After disappointing and frustration attempts for support on an early Friday evening from your service team and the road side assistance we purchased as part of the sale I finally had to disassemble the door latch from the inside. Including drilling out rivets so we could escape. I was able to reassemble the latch but not the lock. We spent the weekend in the RV without the security of a locked door. Combine that with a bedroom slide window that was stuck open and would not close, a problem with the fan on the AC unit, a bathroom door that would not stay closed during transit, a blown fuse in one of the TVs, a radio unable to receive radio stations and a fresh water hose purchased at your store that leaked terrible, ultimately falling apart in my hands and you can imagine the disappointment and frustration. I'd like to say that we took a second trip and had a better experience but the RV has sat at Camping World in Wauconda for the last 2 weeks waiting on warranty service and we've been told approval from Thor may take as long as a month, if they approve the repairs at all. by the way, not a helpful or friendly staff in the service department in Wauconda. They seem quite bothered every time we call after hearing no update. We'd like to go camping again! That's why we bought it. I earn my living in the service business and expect my team to provide service that is of such high quality that our customers would be afraid to go anywhere else. I'd be embarrassed to receive this email. I expected better,
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Review
#658547 Review #658547 is a subjective opinion of poster.
Cons
  • Service manager
  • Customer service arrogance
  • Lack of response
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Let the company propose a solution

Camping World in Yuba City, California - Do not go to Camper world unless you want problems

I was looking for a small motorhome 24' when I found a Travago on the internet at Camper world I ask the salesman and he said he found a new one in Fresno and could get it here in 1 or 2 days. This was 5-16-15. It finally got here 5-29-15 from somewhere. they told me fresno the somewhere down south the I heard it came from Bakersfied no one seem to know as they are all managers out there. When it got here the screen door was broke and they said they would order me a new one. that took 2 weeks. I had the van 1 week and took it back as the lock will not work, that was 5-15-15. I was suppose to leave on the 1st for vacation they said it would be ready5-26-15. down to where it was being fixed thank heaves not them and they said they just brought it in on6-24-15 at 4pm and told them there was recalls on it also so it would be 1-2 weeks before it was ready. needless to say I will be home for the 4th of July. I wish they had this van where the sun doesn't shine . By the way the van is great just not from them if A ever get it baCk. DO NOT GO TO CAMPING WORLD!!!!!!!!!!!
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Review
#658161 Review #658161 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Baraboo, Wisconsin - 6 weeks 19 emails and still no awning

1.8
Details
Our entire awning was torn off by the wind while driving on Mother's Day week. We have used Camping World for many years, mostly in-store purchases, but have had service work done there as well. We prepaid for a new awning and 19 emails full of lies later, still no awning. 6 weeks , two cancelled camping trips due to no awning. We went across the street to Wisconsin RV World and had a new awning complete with installation in 5 days. We are so done with Camping World, Deforest, WI. We were President's Club members for many many years as well.
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Review
#657973 Review #657973 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
financial compensation for 6 weeks of lost camping time and cancellation of 2 reservations

Camping World in West Hanover, Pennsylvania - UNDERCOVER BOSS NEEDED AT HARRISBURG LOCATION

1.4
Details
Our Sales person Brook was wonderful! The Store staff were helpful and 2 of the gentlemen in the service were helpful. Now to the rest of them. Our appointment was at 1:00 and Jennifer knew we were there and never once thought to ask us the reason we were waiting. After 2 hours we finally told her that we were going to go outside and she said well I was ready at 1:00, I was waiting for you to do your final walk thru (Which NEVER happen) So we processed to do the paperwork and they final pull trailer around and this RUDE person that all I seen him do for the last 3 hours was drive around on a golf cart!!! Came in and said "Thumma- AS IS" and i replied, yes why do you ask? and he turnaround and left!!! The management never said a word to us the entire 4 hours we were there!!! As for the "AS IS" comment, we were well aware of the what it means, but all customers should be treated the same doesn't matter if you are spending 8,000 or 50,000. It would be more likely that the 8000. customer would be returning sooner that the 50,000. I which I had more time to go into more details...because there is alot! But the most horrible things that happen was the Service dept was willing to let us leave without a battery cover and under 10.00 item! and when we finally got home to find out that they NEVER tighten the tow package they installed!!! THIS WAS EXTREMELY DANGEROUS!! Undercover Boss you are so needed at Camping World all over the US. And for Corporate...I gave you a chance to reply to me and you have not and in my last email I said if I did not get any satisfaction, I would find anyplace I could to let other know BEWARE OF GRUMBINE'S
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Review
#657966 Review #657966 is a subjective opinion of poster.
Pros
  • Our sales person brook
  • Store staff
Cons
  • Service department
  • Management
Reason of review
Poor customer service

Camping World in Denver, Colorado - Poor, unacceptable customer service

2.5
Details
Inept. The camping World in Golden Colorado is so mismanaged no wonder the service is so poor...to make a long story short we ,purchased our 5th wheel May 12 and still are waiting for our hitch. They have graciously let us use a rusty used one. In addition, my husband went to register the coach and the DMV had no recorrd of the sale. Joan at Camping World said they are still working on April's sales and because the coach originally on another lot and that lot has to send the paperwork to her. She also said once the paperwork is sent in to the state it could take two weeks or so. Now all of this sucks but we have a planned trip with a specific date to meet family in Florida. People have bought airline tickets, etc. Never in my dreams could i have imagined such incompetence and i have never been so angry. I know now from reading so many negative reviews I'm not going to sever our relationship after this situation is solved.
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Review
#657393 Review #657393 is a subjective opinion of poster.
Pros
  • Variey of campers
Cons
  • Delivery delayed
  • Add ons
  • Poor work
Reason of review
Poor customer service
Tags
  • The Unit

Camping World in Spartanburg, South Carolina - Crooks, fraud, BEWARE

My Aunt and Uncle bought a brand new camper to put at our boat club on Lake Wateree. upon showing us the paperwork she realized that they charged her ufor the 2,500 extended warranty without any paperwork explaining what the warranty covered. she called to cancel the warranty and get a refund and the person tried to pressure her to keep it. My aunt asked her to fax the paperwork to the bank so that it could be deducted from her loan and the finance person at camping world told her that she would do it when she got ready and she was out for vacation the next week. I heard the conversation on speaker phone and I was appalled at the way she spoke with my aunt. They charged her over 200.00 for a spare tire that was not even on the camper. This has been a nightmare for what should have been a pleasant experience. They Do Not care about the customer.
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Review
#657141 Review #657141 is a subjective opinion of poster.
Cons
  • Rude cusomer service
  • Add ons
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution

Camping World in North Myrtle Beach, South Carolina - Service, Treament, engangering our lives, negligence

1.0
Details
Do not buy a RV from Camping World, especially Tom Johnson Camping World. The Elite membership for service was terrible. The mechanic who worked on our trailer was negligent, did a terrible job, and endangered our lives by putting the hitch together wrong. We bought a new trailer, 5 months old and discovered it had Rust and Corrosion under the carriage. The manager of the store never answered one of our questions or provided us any forms we requested. There is so much more... do not buy an RV from Camping World. We have bought 3 RV's from Mom and Pop places and we never had the problems we have had with Camping World.
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Review
#656669 Review #656669 is a subjective opinion of poster.
Reason of review
Poor service, damaged
Loss
$5000