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Camping World in Hendersonville, North Carolina - Zero customer service

We just purchased a brand-new class A motorhome from a Camping World. The transfer switch died after two days. This meant the generator is useless unless we have shore power. We travel to campsites that have no hookups, and given it is June/July (the middle of summer) our camper is useless! It's too hot not to have AC and the overhead bunk and microwave can't function. You would think this problem would have been taken care of ASAP given this unit just rolled off the lot. Nothing could be farther from the truth. We are several weekends into our new camper for the summer and have yet to be able to use it. Of course the payment bill has already come in. We have called regarding the part on order and all we get is a voice recorder. When we do reach someone we are told the part has been expedited and should be here in a couple days… But it never shows up! A motorhome is one of the largest purchases of our lives and yet we can get the brand new unit functioning! Don't walk away from this company… Run!
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1 comment
Anonymous
#1018769

Among RVers, Camping World has a horrible reputation. Would serve you well if you have other issues to find another RV service center to deal with your warranty work.

You do not have to go to the place you bought it. I live in Hendersonville, and used to go to a place called Richards RV in SC..I think it was Greer or Greenville. They are a warranty station for most of the separate components that are liklely in your RV, like fridge, furnace, generator, etc. Once you get everything working like it should, this part of the experience will be behind you.

However, sometimes CW is good for things like sewer hoses, etc if they have better prices than Amazon....Alternatively, you could call a mobile RV tech and pay retail and just get it done. If you are sure it is the switch, you can likely change it out yourself with just some patience and maybe a friend who knows a bit about wiring.

If you can find the identical part and install it yourself, it may be worth it rather than waiting weeks or months. The switch in my RV is about 400 dollars new...

Review
#662079 Review #662079 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - First and last order with them

Placed an order on 6/25. It never shipped. Sent emails to customer service with only an auto-reply and case number. No one followed up, either in writing or on the phone. Numerous phone calls to "customer service" when no one picked up the phone EVER! Just lousy music on hold with a count down on how many times the recording played! I see this company owner on TV helping other companies; why doesn't he stay home and make sure his own company is working. Heads should roll over their "technical glitch." Cancelled my order today. Never again will I be sucked in.
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1 comment
Anonymous
#1005090

I too will never do business with CWI, exact same thing happened to me

Review
#662033 Review #662033 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Full refund

Other Product Review

2.8
Details
Camping world has excuses why they don't have general items. Charge to Mich and sales help not friendly.I will now take my money to the little ma and pa rv stores. There see how easy it is to loose business.
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Review
#661668 Review #661668 is a subjective opinion of poster.

Camping World in Phoenix, Arizona - CW people lied to me

3.0
Details
Did a lot of research on a part I needed, and gave the order to Camping World because they indicated it was in stock. After two weeks the part had not arrived and I called them, a real hassle in itself - plan on at least 40 minutes call wait time. At that time they indicated their system was acting up and my part had not been ordered from the manufacturer, so much for in stock, and so much for their system. They indicated it would ship "within a few days". No part arrived and I called back, again after long wait, got an agent who indicated it would be three weeks yet! Called the manufacturer at that point and he indicated, " oh yes, I just got that order a couple of minutes ago". Bottom line: the standard mode of operation at Camping World is to lie. I'm still working the problem.
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Review
#661533 Review #661533 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500

Camping World in Richmond, Indiana - Great experience!

4.5
Details
I bought a 2014 forest river class c motor home and was very pleased with everyone! From Don the sales guy, Randy the manager, Jim the finance guy to John and Wayne the walk thru guys! Can't wait to see the new showroom in Richmond Indiana! I don't know why this thing is making me type 100 words. I don't know why this thing is making me type 100 words. I don't know why this thing is making me type 100 words. I don't know why this thing is making me type 100 words. I don't know why this thing is making me type 100 words.
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4 comments
Anonymous
#1152211

We bought our trailer there in the coldest part of the winter. It's mandatory to pay this huge fee for an inspection.

Everything was supposed to be repaired that was found in the inspection. We had the trailer delivered to our home. Right away we started noticing things that were not repaired.

So far we've had to replace 4 things including a bathroom faucet and hot water heater element. I question whether it was even inspected.

Anonymous
#1534866
@Anonymous

Fake review!!!!!!!!!!!!!!!!!!!! CW SUCKS!!!!!!!!!!!!!!!!!!!!!

Anonymous
#1014671

Gee, I wonder if you work for CW.

Anonymous
#1127062
@Anonymous

Amen...must work for CW because everything about that company sucks!!!!

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Review
#661181 Review #661181 is a subjective opinion of poster.
Pros
  • Variey of campers
Reason of review
All of the above!

Camping World in Rapid City, South Dakota - Disappointing

We bought our first travel trailer from Camping World outside of Rapid City SD. Our sales person was nice but not extremely knowledgable. We told them we were newbies to the travel trailer. They claimed we would get a walk thru prior to taking it home. Guess what. That walk thru person was new. So we struggled thru that. Our hauling vehicle also needed a brake system installed prior to leaving with trailer. They couldn't find the harness on our vehicle. What! We were clueless. Instead of the employee calling the dealership we left without trailer. Drove to dealership who show location. Made a second appt to pick up trailer. Arrived and employees stated they were extremely busy because of storm the night before. Sorry not my fault we had an appt but it took over an hour. We asked for another walk thru and were given dirty look. Again we get the same new guy and by his body language he was done with us. They didn't have in stock a drop down hitch but we could wait another 45 mins for the parts guy to drop one off at store. We just bought something close to what we needed. So after that disappointing situation I would not recommend this place.
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1 comment
Anonymous
#1234622

Sorry to hear about your experience at camper world, when you are ready to buy again come to dakota discount rv and ask for Tom, he will help you and if he doesn't know the answer he will find it for you, bought our rv from him and he was great, also there service department is amazing and they do an amazing walk thru.

Review
#660801 Review #660801 is a subjective opinion of poster.
Pros
  • Sales person
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Unhappy with camping world

Camping World - Review in Dealers category from Oak Harbor, Washington

3.0
Details
Whether in Coburg Oregon or Avondale Arizona the Term Customer Service is not appropriate. Long wait times with no update, no call backs on phone requests. General Manager complaint in Coburg Oregon to get a result. Never again will I buy from them or have them service my RV. BUYER BEWARE!
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1 comment
Anonymous
#1003436

In May 2015 we went to Camping World to buy a new toilet for our RV. The cashier said we could get a discount if we purchased a Good Sam Membership for $50.00 and receive a gift certificate for $25.00 so, we agreed.

In June we needed to use the gift certificate which took a month to get to us. We purchased some jack feet that had broken off the bottom of our RV but, we bought the wrong ones. When we took them back for an exchange they only wanted to give us $3.00/ea even though we paid 10.99/ea. When I said I just want them back and I will sell them on Ebay they said sorry you have to buy them back now at the original price.

This is just obvious bad business and greed.

What business can do such a thing and expect customer loyalty. I think they have discovered they can make more money by ripping people off than earning their trust.

Review
#660528 Review #660528 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Pittsburgh, Pennsylvania - Poor service

1.0
Details
Picked up 2016 rv camping world ohio very poor was dirty inside had a walk through that was a waste of time was told to read the manual if she didnt know the answer now we have a steering issue and VERY rough ride hard to get any answers. It is now in the ford garage. We r getting the run around forest river is blaming ford and ford said it is forest rivers problem. Camping world told us to bring it in but probably wouldnt get to it for a month or so we have had rvs for 40 years never had such poor service
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1 comment
Anonymous
#1319412

I have read more bad reviews than good and glad I did. We were thinking about buying a camper from this Camping World and after reading the reviews, we won't be buying anything from them.

It's a shame that a company has such bad reviews and no one does anything to make it better. The owner may want to consider hiring more qualified employees and teach them about customer service.

Word of mouth is Great advertisement. I feel so sorry for these people who have to deal with this kind of service.

Review
#660038 Review #660038 is a subjective opinion of poster.
Cons
  • Walk through and customer service
Reason of review
Fair pricing

Camping World - King Quest Automatic Satellite Antenna Review from North Salt Lake, Utah

3.0
Details
Ordered a king quest sat. antenna on may 25. The web site said it was in stock and ready to ship. Aweek later i called and was told it would be 14 working day. On June 12 i called to cancel my order since the web site said it was still pending. On june 30 camping world withdrew $504 from my account. The price of the item. I called again and they said it was a computer error and it would be 7-10 days to get my money back. What if i only had $400 in bank and had several items come in. They could care less. #notocampingworld.
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Review
#659936 Review #659936 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World in Oak Ridge, Tennessee - TERRIBLE REFUND POLICY

1.0
Details
Ordered a portable refrigerator/ freezer but was told it was back ordered. We would be traveling before it would arrive so we called camping world customer service to cancel the order. It has been 3 weeks and no refund. We have called and submitted a request on line 3 times and no results. It only took seconds to order and take my credit card payment but a month or more for a refund. The web site has continually stated they are going through problems and I believe they need adult supervision. Where is the quality control and who is responsible for such poor service. Marcus needs to reevaluate his level of management skills.
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Review
#659641 Review #659641 is a subjective opinion of poster.
Cons
  • Lack of response
  • Service
Reason of review
Poor customer service
Loss
$856
Tags
  • Camping World Customer Service