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Camping World in Wallingford, Connecticut - HORRIBLE CUSTOMER SERVICE

1.0
Details
I placed an order for a camping chair for an upcoming trip. After I checked out I was THEN told that it could take 14 days to receive my chair. I emailed them and asked to expedite the shipping as I needed it in a week and I was not given any shipping options at checkout. I received an email back stating that they don't have any other shipping options. I told them that I needed it for a specific date and that I was disappointed in the fact that I was not made aware of the long shipping times BEFORE I paid for the item. I then got a cheesey automated reply thanking me for letting them know that I was unhappy. I replied again and got the same automated response. I decided to cancel my order and purchase the item with another company. I was told that my order had been cancelled and that my card would NOT be charged, but now TWO days later there is a charge on my card. I contacted them and showed them the proof that I was told my card would NOT be charged. The answer I got was that it would take 5-7 business days to refund it. This company and its Customer Service are HORRIBLE!! I have never experienced such incompetence. Stay away from them!
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Review
#670053 Review #670053 is a subjective opinion of poster.
Cons
  • Them stealing my money
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund

Camping World - Warranty Nightmare CW Eugene Oregon

1.3
Details
This has not been a pleasant experience. I purchased a brand new trailer from Camping World of Eugene. I have now owned it for 11 months. It has been at Camping World for over 5 of those 11. The first trip for small warranty repairs took 3 months. It took me weeks just to have somebody call me back. Eventually they stated all of the items were taken care of. When I picked it up, there were items still disassembled. Very few things were completed, and what they did fix looked worse. I used the unit and took it back while it still had warranty. It has now been there almost 2 months. The work still is not done. The service manager Ken Flippen (sp?) promised a call back that never happened.
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1 comment
Anonymous
#1012212

Yep!

These guys are owned by the dealer just up Hwy 99. They also suck as far as taking care of any issues that they say they will.

After purchasing a tent trailer that had a leaking roof that they did not fix, the next tent trailer I purchased from a different dealer just down the road.

To make a long story short, I WILL NEVER DO BUSINESS IN OR NEAR JUNCTION CITY!!!

Review
#669757 Review #669757 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1750
Preferred solution
Let the company propose a solution
Tags
  • Camping World Eugene

Camping World Rv Parts Review from Lindenhurst, Illinois

4.3
Details
People need to realize that RV's are a totaly different breed compared to cars. In a car dealership different models may take the same part and so dealerships carry many of the same part on hand. In RV parts two identical units will have different parts. The wiring could be run different depending on who wired it! It is on average a of a week to have your RV down. Better hope you dont have an accident because I have seen up to 5 weeks just to get a compartment door!! Your best bet is to watch over your unit and when you notice something odd is to get in to your dealer, have the tech look over your RV and get the parts ordered and bring it back in ad soon as the parts are in so you are down for a minimum amount if time. Also take care of your RV and do the annual maintenance so you dint have major breakdowns.
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Review
#669220 Review #669220 is a subjective opinion of poster.
Reason of review
Damaged or defective

On line service double charged us; DO NOT SHOP AT CAMPING WORLD

1.0
Details
We cancelled an order the same day of purchase, sent email canceling, received confirmation email was received, 3 days later amount was taken off bank statement. 8 days later our account was overdrawn because CW re-charged our account without notifying us and reactivated our original order. $1307 was involved so we didn't have money for the week end and still don't. GW said they credited but we still don't have our money. Their on line ordering is backlog logged 8000 emails and they didn't get to our order for 11 days, so they didn't read our cancellation notice and charged us again, 11 days later, then they said it was our fault for not waiting for their cancellation conformation!? HOW LONG DO WE HAVE TO WAIT? They basically stole our money out of our account without notifying us, what thief would?
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Review
#669062 Review #669062 is a subjective opinion of poster.
Cons
  • Mislead and wasted our time
  • Them stealing my money
Reason of review
Order processing issue
Loss
$1307
Preferred solution
$50 for the inconvenienc you caused me, are you kidding, Just the cost of hanging on the phone with their incompetent CS was that. I make $275 a day times 2 days is $550! the ONLY way for a company to improve is to hit their bottom line ADMIT FAULT !!!!
Tags
  • Camping World Online

Camping World in Knoxville, Tennessee - Nothing fixed on my motor home.

on 5-29-2015 i took our damon motor home in for service to have the relay switch fixed, dash air to be fixed, and satelite to be fixed, today is 7-20-2015, patric pneuenschwander called on 6-15-2015 said motor was ready to be picked up, went to pick it up nothing was fixed, and today they still have my satelite dish traveler.i have been lied to so many times that i can't remember. the general said he would get this took care of, guess what he lied to. would like to know where my dish satelite is, and when some one will tell me the truth. thanks charles gibson.
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Review
#668982 Review #668982 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$4500

Camping World - Rv Review from Boston, Massachusetts

1.4
Details
BUYER BEWARE!! Very unprofessional, do not communicate, lie, steal, and service apparently knows nothing about campers! We bought a camper & it leaked within 2 days of having it. Tried to return it. They had it for 2 weeks and did nothing they said they would. Said it has no leak tested & checked everything! Smells so bad of mildew & probably mold has made me physically ill. They put a dehumidifier in for awhile to get dampness out?? Dampness - no leak?? Brought home under protest, planned to have tested independently - it leaked the day after we picked it up. Unfortunately have to bring back. Already have missed 2 planned trips & have another planned. Hopefully they will fix it and we will get it back on time for next planned trip! Trying to help others avoid a camper purchase (big purchase) nightmare!! Go somewhere else that is reputable & save yourself huge headaches, aggravation, and loads of wasted time!!
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Review
#668738 Review #668738 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Revere, Massachusetts - Can't get the items I paid for.

I ordered on June 2, 2015 $170 worth of products and I have yet to receive three items. I was charged for everything up-front even though there was a back order worth $108.99. I have sent two e-mails but can't get any reply telling me anything. Also, when we attempted to get info of the status of our items, we could not do so because we placed the order directly with one of Camping World's Representatives. That does not make any sense. Anyone should be able to get information on their order regardless of how the order was placed.
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Review
#668413 Review #668413 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Camping World Website Review

Do not order anything on their website. I ordered a mattress was told there were 4 in stock and it would ship in 10 days. It has been 2 weeks and a I find out the mattress is on back order n i may not recieve one after already paying for it.
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Review
#668141 Review #668141 is a subjective opinion of poster.
Reason of review
Order processing issue

Avoid camping world, they don't back their sales

1.0
Details
I bought a Surflo 4008 pump for a camper that we are rebuilding. It was purchased in March 2015 but not installed until today as I have been working on the camper as I had time, Opened the box today and started the installation found the plastic hose connection to be broken. It came apart in my hand as I was attaching the hose, no force of any type. I believe it was cracked, the box was not damaged so it was not broken in transit. I called customer service and after 45 minutes on hold, an agent answered, I explained my problem, gave her my order number, after a few minutes she said we only warranty for 90 days, you must call the manufacturer and gave me the number, sorry, we can't help you. I contacted Shurflo who told me to contact Camping World. I explained that they had given me her number and said it was the manufacturer's problem. She took my number and said she would call me back, have not heard from them yet. This company, Camping World, has terrible customer service and does not stand behind the products they sell. Do yourself a favor and stay away from Camping World. Don't know about Shurflo yet
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Review
#666645 Review #666645 is a subjective opinion of poster.
Cons
  • Lack of warranty service
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • No Warranty Service

Camping World - 2005 Holiday Rambler Review from Marshall, Texas

Camping World - 2005 Holiday Rambler Review from Marshall, Texas
Bought a 2005 Holiday Rambler Presidential (cash)last year (2014) they set it up in the park i was in . I went to take it out on for a road trip and low and behold found out it had no brakes. All 4 tires blew , they used 2 ply instead of 10 ply like they should have. I tried calling Keith and am still waiting on a return phone call. This is from thee Ocala , Florida camping world. Will not be doing business with this company again. The sad thing is ....this is my home and if this is how the treat Vets the i advise all vets to stay away from this company. Sarge
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Review
#666348 Review #666348 is a subjective opinion of poster.
Reason of review
Damaged or defective