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Camping World in Fayetteville, North Carolina - Refrigerator Rip-Off

I purchased a new gas/electric refrigerator from Camping World in Fayetteville, NC. I got a full quote for the refrigerator and for installation from the Service Manager. Basically the would install it for $ 230.00 as claimed in the quote. Took my coach to Camping World. When the final bill arrived they had charge almost $ 800.00 for the installation alone. When I asked the shop mechanic about it he had no explanation. That is when I paid the bill, went home and wrote a letter to the President of Camping World showing the estimate and the final bill. I immediately got a call from the GM at the Fayetteville store. Two days later a refund check for the difference between the estimate and the bill came in the mail. If you have a problem, go to the top to get things done!
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Review
#672616 Review #672616 is a subjective opinion of poster.
Reason of review
Got the refund I wanted!

Camping World in Lovettsville, Virginia - DO NOT HONOR ONLINE PRICES or STAND BEHIND DAMAGED PRODUCTS

I ordered an ice machine online that was advertised at $149.99. During Checkout, I saw the price change to $179.99. When I called, they said they wouldn't honor the $149.99 and that they were working to correct the problem. I continued with the order because of our upcoming camping plans. When I received the package, they didn't bother to ship it in an additional box. It was slapped with a shipping label in the box that it would be in on a shelf. Of course the ice machine was badly damaged including a horrible dent an scratches. The manager stated that they wouldn't be able to send a replacement until the warehouse received this one back. I offered to send tracking info because of our upcoming camping trip. She declined. They have HORRIBLE customer service from start to finish. AVOID when you have other online options!
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Review
#672176 Review #672176 is a subjective opinion of poster.
Cons
  • Customer service or product warranty
Reason of review
Poor customer service

Camping World - Horrible service, did not honor warranty, disaster camper

Purchased new Summerland camper--we now call it the disaster camper. After our third camping trip the awning FELL OFF the camper onto the road. I noticed when I saw the awning arms flailing off the side of the camper. This was just the beginning of the fun. We had the tools to fix the problem, but called for service on the Good Sam Elite warranty so the warranty would not be voided. After three phone calls--the first rep said to take the service--and Waiting two hours for repairman, we were charged $140 of a $365 bill for work we could have done. Took camper in for service at Camping World. Claim denied through manufacturer. Claim denied through Good Sam warranty! Service department made no effort to fix the problem in time for a camping trip we had planned for one year 3 weeks later. Picked up camper, took it to a different service department and filed a claim through our insurance to get it repaired. Traded that camper. Asked for refund of Good Sam warranty. To get the PAPERWORK for the refund took weeks. After playing nice for 4 weeks, I called over 10 times in one day, refused to accept a multitude of excuses and stayed on the phone until the email was actually in my inbox. I would never do business with camping world again and encourage the RV community to stop frequenting their business. They don't deserve us.
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1 comment
Anonymous
#1100303

Having problems with ours as well. Bought it new from camping world.

First off the ac keeps freezing up from day one. Took the interior cover off to find an inch and a half of ice on the coil. Took it back to them to get the response I expected. They cannot reproduce the problem.

Went out the next weekend and it froze up again about the same time of day.10 am. 20 grand I spent on this camper because they sold the used one we wanted out from under us that was half the cost. Bought this in August 2015 and by November the microwave turn table stopped turning now. Camping World is the worst.

Find a mom and pop dealer. You'd be better off.

Review
#671952 Review #671952 is a subjective opinion of poster.
Cons
  • Being given the run around for weeks
  • Customer service
  • Bad sam warranty
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Camping World Saukville milwaukee
  • Good Sam Warranty

Camping World in Cincinnati, Ohio - Water leak in underbelly

My sons family owned an outback took it to county fair septic leaked filled underbelly had to deal with smell for a week no one come out to repair then front panel peeled real bad and had a leak so this year they traded for a premier so second time out fresh water tank fills underbelly while we are camping he called about it they told him three weeks out to repair a 20,000.00 unit.Your kidding right thank god we bought a forest river R.V.I bet if you bought a New Car you get better service than that .i will also be writing Ohio Attonery General.Theresa Carter
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Review
#671883 Review #671883 is a subjective opinion of poster.
Cons
  • Customer service arrogance
  • Customer service
Reason of review
Bad Quality
Loss
$500

Camping World in Las Vegas, Nevada - Research before you ever go to CW. Complete incompetance on all levels.

We have been RVing for over 40 years and have owned 8 motor homes during this time period. 18 months ago we purchased our last coach and had to take it to CW for service. It took 7 weeks for "minor" repairs under warranty. If you want calls and progress reports this is not the company to deal with. Month 11 we took in in for very minor warranty work and 4 months later it was done. Again, if you want call back or progress reports, you are dealing with the wrong company. You will rarely ever get a call back and if you do it will be several weeks later. Calling a supervisor, forget it. You will never ever get a call back even if you call CW corporate! Ask for the GM of the facility, no way will you get a call back or any response. Sales: We will never again deal with CW. They used to be a good store for parts and service many years ago. We will now only deal with a MFG direct. In our opinion it is worth it to drive, or have you rig towed a few hundred miles to a facility other than CW. It is a shame that this company has deterioted to the bottom level of service. Example, just try and get propane. You are treated lower than a rat that is bothering their dogs food bowl. Customer service in their parts department has been horrible for the past few years too. A shame. We finally sold our rig and will now look at going factory direct. A true shame. Just look at Better Business Bureau reports and complaints listed on any blogs before ever dealing with CW. This company just does not deserve the good RV family community that we have all built.
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Review
#671249 Review #671249 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Chicago **DO NOT BUY FROM THEM***

2.0
Details
I purchased a brand new camper from Camping World-Chicago. On our "walk through" where they were showing us how everything works the tech told us that this unit did not come with an in line water filter (even though the manufacturer supplied the camper with a filter cartridge and filter wrench). His exact words were, "they just throw these items in all campers". After I got the unit home the idea that they "throw them in all campers" did not sit well with me so I did some investigating.................and guess what????? I found the filter housing by the water heater. Why would they have someone showing me how to use my new camper who didn't know much about the unit???? Next, on our first trip out we discovered that the propane grill, that came with the camper, was not usable. The hose that comes out of the side of the camper was not long enough to attach to the grill. So much for a nice steak dinner on our first trip......... When I returned from my trip I sent my salesman (Jim Wheeler) an e-mail describing the problems listed above. To this day (over one month later) he has never contacted me. I guess since he has been paid his commission he does not care about me anymore. Next, I contacted Camping World (corporate) via e-mail through their website. They replied to my e-mail saying, "someone will be in contact with you within 24 hours". Again, to this day nobody has ever contacted me. Lastly, I called Camping World Chicago and spoke to the sales manager and he told me that my salesman would get back to me. Guess what????? He never did!!!! This is the worst case of poor customer service I have ever encountered. *** PLEASE *** FOR YOUR OWN GOOD **** DO NOT BUY FROM THEM ***
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1 comment
jimhaysret
#1012157

Had the exact same issue with Camping World in Edmond Oklahoma with a 2015 Jayco Greyhawk. Dealer wanted install a filter for $200.

Found the filter myself behind a screwed in panel in storage compartment.

Very bad design for a item that has to be changed frequently. RV has been in the shop for 3 weeks to be looked at for the short gas hose.

Review
#671142 Review #671142 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Motorhome Review from Boardman, Oregon

2.3
Details
I bought a new/used motor home from camping world.my wife and I were so excited.we went on a short 100 mile over nite.we got to camp ground and hooked up,we were flooded with in minutes.Water in an RV,not a pool.The a/c took 8 hours to cool off the inside of coach.after we ran around we had a good nite sleep but in the morning the a/c stopped working so we headed home.they took it in and kept if for a week.i got it back,hooked it up to my water to check the leak.I was so happy they fixed the leak,my happiness was short lived when I sprayed the shower I walked into a small stream in the kitchen area.i was told one thing then another buy this guy and that guy.They should have classes so they know what the F they are doing.Never again and I have consulted an attorney. Go figure
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Review
#670489 Review #670489 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Cleveland, Ohio - Nonexistant Customer Service

I ordered a folding ladder in June of 2015. After waiting 2 weeks, I e-mailed Camping World about the status of the order. After 1 week I still had not received a response. Finally an automated response began to appear on a daily basis in my e-mail telling me the ladder was back ordered, but no information on when it would be available. I attempted to call the "customer service" number on multiple occasions, but never got through to a rep after waiting in excess of 1/2 an hour each time, It has now been 7 weeks and no product. Buyer beware.
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Review
#670385 Review #670385 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Wallingford, Connecticut - HORRIBLE CUSTOMER SERVICE

1.0
Details
I placed an order for a camping chair for an upcoming trip. After I checked out I was THEN told that it could take 14 days to receive my chair. I emailed them and asked to expedite the shipping as I needed it in a week and I was not given any shipping options at checkout. I received an email back stating that they don't have any other shipping options. I told them that I needed it for a specific date and that I was disappointed in the fact that I was not made aware of the long shipping times BEFORE I paid for the item. I then got a cheesey automated reply thanking me for letting them know that I was unhappy. I replied again and got the same automated response. I decided to cancel my order and purchase the item with another company. I was told that my order had been cancelled and that my card would NOT be charged, but now TWO days later there is a charge on my card. I contacted them and showed them the proof that I was told my card would NOT be charged. The answer I got was that it would take 5-7 business days to refund it. This company and its Customer Service are HORRIBLE!! I have never experienced such incompetence. Stay away from them!
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Review
#670053 Review #670053 is a subjective opinion of poster.
Cons
  • Them stealing my money
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund

Camping World - Warranty Nightmare CW Eugene Oregon

1.3
Details
This has not been a pleasant experience. I purchased a brand new trailer from Camping World of Eugene. I have now owned it for 11 months. It has been at Camping World for over 5 of those 11. The first trip for small warranty repairs took 3 months. It took me weeks just to have somebody call me back. Eventually they stated all of the items were taken care of. When I picked it up, there were items still disassembled. Very few things were completed, and what they did fix looked worse. I used the unit and took it back while it still had warranty. It has now been there almost 2 months. The work still is not done. The service manager Ken Flippen (sp?) promised a call back that never happened.
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1 comment
Anonymous
#1012212

Yep!

These guys are owned by the dealer just up Hwy 99. They also suck as far as taking care of any issues that they say they will.

After purchasing a tent trailer that had a leaking roof that they did not fix, the next tent trailer I purchased from a different dealer just down the road.

To make a long story short, I WILL NEVER DO BUSINESS IN OR NEAR JUNCTION CITY!!!

Review
#669757 Review #669757 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1750
Preferred solution
Let the company propose a solution
Tags
  • Camping World Eugene