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Camping World Rv Service Review from Acton, Maine

1.0
Details
Center Conway agreed to fix my slide.I told them they could get to it a week later.I came into pay the bill, and left it for two weeks while having garage built.I picked it up,brought it home and noticed they did not pick up sagging side before mounting roller or repairing.It drags on the floor at that end.I spent 40 dollars in fuel up and back twice.Obviously,they did not inspect it before calling me to pay the bill.I expect they want me to bring it up on my time and money.
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1 comment
Anonymous
#1059169

Not surprised they suck all around. We purchased a new RV from them and it has been in the shop for 7/8 of the time we have owned it.

Sorriest day ever buying from them. BUYERS BEWARE

Review
#680725 Review #680725 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Richmond, IN terrible service

1.8
Details
We purchased a 2015 XLR Thunderbolt toy hauler from Richmond, Indiana. We have had nothing but trouble since we bought it. Our first trip to Florida was the beginning of all the problems when we went to shower and the shower leaked all over the floor. Our entire vacation was spent soaking up water. We purchased the washer and dryer combo and our first time using it the water overflowed everywhere. Some of the things were minor like trim falling off etc. Our biggest complaint was the front door. It never shut properly from the day we purchased it. After a couple of trips we pulled into Richmond to see if we could get the door fixed and the second set of awning lights that didn't work. They had it for 3 weeks. When we were ready to *** again we visited the service dept. only to find that nothing had been done. My began talking to one of the service techs when a man "Victor" showed up to take a look. This *** had the audacity to tell my husband that it looked like someone dropped something on the top of the door. Really? Yeah we were on the roof throwing things off of it. I then stepped up to speak with him myself and also explain that it hasn't worked from day one. He turned around and walked past me like I didn't exist. At no time did he ever acknowledge my husband or myself. This service advisor fellow "Victor" has no business working in the service industry. I actually am surprised he has a job at all. So a couple days later we go to pick up the camper. Go inside to make sure everything was good and find that someone stole from our change dish. Now I am not talking a few quarters. This butter bowl was full of silver, but they were kind enough to leave us a dollar or two. When my husband reported this to the service dept. they laughed it off like it was no big deal. Now I am sure you are thinking it could have been anyone, but They had our camper locked behind a gate and if someone was going to steal something they might of thought longer about taking the ps3 laying in the chair. We take another trip heading to Florida and pull in one night at a truck stop. Guess what? Our bedroom slide won't come out. Oh boy were we mad. As we were fighting to get the 2 inches that came out back in we discovered that the latter had been hit with something blue. It was fine when we dropped it off and we had only been on the road a day and we knew we didn't hit anything. We can only assume that one of Camping Worlds idiots ran it into something or something into it. The next day traveling through Georgia we find a dealer about to close. This young man comes out and offers to re-calibrate the slide. It didn't work but we were thankful for his effort. The next day we pull into another dealer Alliance RV. We figured we would get the same story that it would be 3 weeks. Nope they pulled her right in and fixed her that day. Not only that, they got the approval for a new front door. Something Richmond Camping World didn't think could be done nor tried to make happen. I am convinced that they don't care and don't want to put forth the effort to make things happen. Story doesn't end there. We were so thankful for Alliance RV and we can't say enough good things about them or their excellent customer service but our dissatisfaction is still not over with Camping World. We set up again in Florida, ready to relax and enjoy a nice evening. We put out the awnings only to find that Camping World in Richmond never installed the awning light. They removed the old one but never installed a new one. IDIOTS! So our 3 weeks in their shop only consisted of them stealing from us, tearing up our awning light and backing something into our camper. We bought our camper in Richmond because it is our home town and we thought we would get the home town service. We were greatly disappointed. I will end with this......Richmond Camping World used to be Tom Raper RV and was recently bought out by Camping world. We were told that the owner is big on customer service. Well Mr. Camping World owner don't get so big for your britches that you forget that the customer is who put you where you are. Also don't forget that Walmart has competition in the Kroger's and Winn Dixies etc. and many people rather shop there and pay a little more for the service. Sincerely, One of your dissatisfied customers Angela M
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Review
#680448 Review #680448 is a subjective opinion of poster.
Cons
  • Them stealing my money
Reason of review
Poor customer service
Loss
$76000
Preferred solution
Let the company propose a solution
Tags
  • Fifth Wheel Camper

Camping World Camper Service Department Review from Sioux City, Iowa

I have so many complaints about camping world in harrisburg pa. Don't know were to begin. Their techs as they call them should be fired. Everytime i get my unit back from service, something is wrong with what they already were supposed to fix.
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1 comment
Anonymous
#1018851

I have the same issue. Bought a new TT from them and they treat me like *** and as if I don't exist.

Never return calls to get this *** thing fixed and Camping World Corp is a fn joke as well. Is there some way we could get a lawyer and file a investigation into this practice as a group.

Review
#679516 Review #679516 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World Staff Review

1.0
Details
They have a poor service department, been there twice after 9 AM nobody in the Service room,I guess they are in the back room having coffee and donuts and they act like they don't want to be there to serve you. I'll be taking my services elsewhere .
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Review
#679247 Review #679247 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World Shipping Service Review

1.0
Details
You have the Worst Shipping Department and the Worst Customer Service Dept. In this age of technology, your shipping department rates at the very bottom. There is no excuse for not being able to process and ship in a timely manner. Even if you are trying to fix it. Two weeks is ridiculous.
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Review
#678839 Review #678839 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Protection Plan Review

1.5
Details
Camping world in Alabama does not stand behind there protection plan ! I purchased satellite dish and had it 6 months , it stopped working and they refused to honor warranty. Finally had to call another store and was told yes it's covered !
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Review
#677908 Review #677908 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World in Chattanooga, Tennessee - Zero Results from Service Department

1.0
Details
Took my KZ Sportsman 37' 5th wheel camper in a month ago for some repairs. So far I've received zero communication from them. I drove up twice to check on their "progress" and both times my camper was still sitting in the same exact spot I parked it in when I dropped it off. Every time I want to find out something I either have to call them or drive 1.5 hours roundtrip to check on the repair progress. I finally talked to the assistant service manager today and she just kept talking over me. When I finally was able to talk I explained the situation but still not sure she understands my issues. I called Camping World corporate office and filed a complaint. I'm also filing a complaint with the Tennessee Better Business Bureau. My advice is to find another shop if you need RV or camper servie - these guys could care less about communicating or fixing an RV.
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Review
#677778 Review #677778 is a subjective opinion of poster.
Cons
  • Not providing the service to my camper
  • Not being informed
  • Poor follow up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - 2015 Heartland Toyhauler in the shop since it was purchased 9 months ago

To Whom it May Concern: Around mid October of this year my husband and I stopped off at Gander Mountain in Dothan, AL because Camping World was having a big sale there. We didn't plan to buy at that time because we were waiting another 2 years to prepare for my husbands retirement. While looking we came across the 2015 Heartland HD Toyhauler, and we really liked it. Over the next 2 weeks the sales department called us several times, each time with a better offer. On October 31, 2015 I went to Camping World in Dothan, AL to pick up a cooler I had won in a drawing. While there, Dave, the Sales Manager, gave us another offer, one we did not feel we could refuse. He said that they had to sell 3 of these units a month to meet their quota and ours was the 3rd... and it was the 31st, so he was able to make us, what we thought at the time was, a great offer. What we thought was to be the first steps toward retirement and our dreams, very quickly turned into a nightmare. When we went to pick it up, the service man who did the walk through with us was in no way familiar with our unit. By the time we left there we were more confused than when we got there. We didn't know where to start, so we read the Heartland book, which wasn't much help. The camper was never prepped or in working order from delivery and has NEVER been fully repaired. In NINE MONTHS. Our first trip out with the camper was awful. To our surprise, our brand new camper had no heat. We spent most of the weekend bundled up in blankets, and while the fireplace is a nice focal point, it is certainly not there to provide heat. While we were there we began making a list of things that needed to be fixed, so, when we got home, we took the list and our camper back to Camping World. And, yes, everything was covered under warranty, which is awesome, but not the issue. The issue is, that we dropped our camper off for repairs in November and did not get it back until February. And by get it back, I mean, we had to borrow it from the service department of Camping World because it had not been fixed yet. When we picked it up for our 2nd trip camping in our new camper, we noticed it had been scratched in several places. And the repairs were not completed. So, when we returned, we took it back to the shop. Our 3rd (and as of the date of this email our last trip, as the camper has been in the shop since then) trip was May 23-27, We had owned our Heartland HD Toyhauler for 9 months, but had been unable to enjoy our purchase because it had spent the majority of that time in the shop. So, you can imagine our shock and surprise when, after this trip, it had to go back to the service department. There were several things wrong, many of which had never been repaired from the initial trip to the service department in November, such as, trim at the bottom of the door, lights above the outside tv, straps that hold table legs in closet, leg under couch in the back not touching the floor, recliners not mounted and two do not work at all, after the recliners were "fixed" I sat down in one and was thrown out to the floor, because they were, not, in fact fixed at all, although we were told they had been. The living room heater only works with the bedroom thermostat on. The new items that were added when we took it to be serviced in May are: Slide out doesn't go all the way in on one side, air conditioner in bedroom not working, awning bent during storm, we were told they didn't have to be rolled in because they are self adjusting. The storage door was open when we let the slide out in. It clipped the handle of the storage door, broke the handle off the door and bent the trim at the bottom and side of the slide out. We were told the storage doors do NOT stay in the top position, that they lower themselves. The storage door on the other side is warped. The fifth wheel hitch that Camping World installed, was not greased. We had to call Camping World and someone came out to help release it from our truck because it was not installed properly. That should have been our first clue. Unfourtunatley for us, we believe in second chances. Your company has had several more than that to make this right. The simplest thing to do would be to pull our file and read it. If we had to do this all over again, we would not only never purchase a Heartland, we would not do business with Camping World. Not only will we never do business with Camping World again, but we will tell anyone we know that is in the market for an RV/Camper etc, our story and to avoid Camping World at all costs. While the Sales department was ok, the service department is a horrible joke. While I understand the fault may not lie with those receiving this email, it also does not lie with me. The sales date on my paperwork is October 31, 2014. Which means that I have owned and paid for this camper for 9 months and it has been in the shop for almost all of those 9 months. In June of this year, my husband was diagnosed with stage 4 renal cancer that has metastasized to his lungs. He is under a tremendous amount of stress after this diagnosis, and he doesn't even have the option of traveling in his camper while he still has his good health. What needs to happen at this point is this; you buy back the camper, reimburse us the payments that we have made, and return our camper (that we traded in), or something comparable to us. At this point, there is no other option. The added stress of worrying about our BRAND NEW camper being travel worthy, is NOT something we will continue to do. And we will not allow the remaining time he has in good health to be riddled with worry over our BRAND NEW camper, that is sitting at Camping World, where it has remained almost exclusively since we bought it. As the camper has not left the lot for longer than a couple of weeks since we purchased it, and as we have held up our end of the agreement ie. making payments on time, we feel that the only fair and responsible thing to do would be for you to do what we have asked and make this right. Thank you for your prompt attention to this matter. We look forward to hearing from you in the very near future.
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Review
#677774 Review #677774 is a subjective opinion of poster.
Cons
  • Service department is awful
Reason of review
Bad quality
Preferred solution
Full refund

Camping World in Grain Valley, Missouri - Constant issues/excuses from service department

1.8
Details
Camping World in Kansas City, MO (Grain Valley) is terrible. We bought a camper May 1, 2015 and still waiting for their service department to fix issues that were supposedly fixed when walk-through completed. We continue to hear excuses as to why the parts have not come in from the manufacturer. We made a 5 hour roundtrip (we paid for gas and tolls) to their location to fix the issues. When arrived, service department said they did not have the parts they told us they had just 2 hours earlier. If I could abandon the camper on their doorstep, I would. Do not do business with this company. We learned a little too late that there are nationwide complaints about camping world!!!!!!!!!!!
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1 comment
Anonymous
#1016805

Call the manufacturer. See if parts ever ordered.

Explain situation. They might expedite delivery/repairs.

Review
#677681 Review #677681 is a subjective opinion of poster.
Pros
  • Our sales person brook
Cons
  • Bad customer service
  • Lack of response
  • General manager
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Camping World Camper Service Department Review from Goose Creek, South Carolina

I took my camper to Camping World to have Vent covers put on. Then 3 weeks later still sitting on their lot and they hit my camper moving another camper. They said they will fix the damage but it will take 2 weeks to get the parts then who knows how long it will take them to fix it. Their service department does not believe in timely service. I am worried about it not being fixed correctly. Keeping my fingers crossed.
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Review
#677491 Review #677491 is a subjective opinion of poster.
Reason of review
Order processing issue