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Camping World in Montgomery, Alabama - Door missing off closet

door was missing off of closet door, bought in atlanta they said order took weeks they send to camping world in calara , al closer to us, 4 weeks later said they had, it was wrong color,no mirror or hardware, said the they would order 6 weeks later still no have and they have not order. they said they did not have and don't even seem to care. we were told dont buy from them i wish we had not. they can not serve what they have I WISH WE COULD RETURN IT PLEASE LISTEN THERE CUSTOMER SERVICE! SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! wish we have never bought from them
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Review
#684201 Review #684201 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World in Parker, Colorado - Once purchased, CW forgot who I was. Seems to be CW modus operandi across the nation.

1.9
Details
13 Jun 15: Purchased brand new Jayco Jay Flight from Camping World of Denver. On this day, everyone was a rock star. Problems got solved. About 3 hours later, I was on the road. 26 Jun 15: During the first trip out, we discovered an electrical issue in which one of the turn signal/brake lights was causing a fuse in my truck to blow. 29 Jun 15: I called for and got a 2 Jul 15 appointment to drop the trailer off for warranty repairs. 2 Jul 15: Dropped of the trailer. 14 Jul 15: After not hearing anything for almost 2 weeks, I called the service department only to find out my trailer still had not been looked at. 17 Jul 15: They finally called to inform me it was ready to pick up. Just a few hours later, the Service Manager called me again to inform me that my trailer had been hit by someone in the lot, forcing it backward into another trailer, then left the scene. 20 Jul 15: I found out from my insurance company that any claim had to be filed with my insurance company under my collision policy that included a $250 deductible. For an incident where I was not in possession of my trailer!! Was advised to get a police report reference number. 26 Jul 15: After a few unanswered voicemails, I emailed the service manager asking if a police report had been filed on the hit and run and that, if so, I needed the report number for reference sake on the advice of my insurance company. Over the following couple of weeks, I heard NOTHING from them. 6 Aug 15: I emailed a complaint to CW Corporate. 7 Aug 15: I got a call from the Service Manager (Imagine that!) but learned that no police report had yet been filed and that they needed to contact their insurance adjuster, then would call me back. 11 Aug 15: Called again after getting no call back. Was told exactly the same thing I had been told the previous call. They have to talk to their insurance adjuster and would call me back. It is now 15 Aug and I have STILL have heard nothing from them. If you are in the market for a trailer/RV, FOR THE LOVE OF GOD GO ELSEWHERE!!! Camping World will forget who you are as soon as you drive off the lot after you buy.
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Review
#683732 Review #683732 is a subjective opinion of poster.
Cons
  • Poor follow up
  • Unreturned phone calls
  • Rude cusomer service
Reason of review
Poor customer service
Preferred solution
I bought the trailer over 2 mos ago, have been in actual possession barely over 2 wks, my brand new trailer is now damaged goods,plus the grief CW has dealt: I come get my stuff. CW buys it back for what is owed the CU on the loan.
Tags
  • RV Warranty Service

Camping World - Repair Review from Carson, Washington

Our first purchase was wonderful. We went back 10 mo later to buy a larger rv. We purchase it, paid cash. Gave them 2 wks to prepare the brand new rv. Upon arrival we noticed the back ladder had been crushed, and our table had been (lost,stolen, or misplaced ). The awning lights didnt work. Really upon your walk-through you didnt see these things and think to repair them before we arrived. ? So work order had to be placed. This means we have to endure the cost if going out of out way 4hrs one way. We also purchased some add on items to which we have not yet to recieved. Still waiting for our Day /night shades, and our sales rep is lets say NOT very helpful! 6 wks after purchase were told our parts/table are in. So we drive 4 hrs to our closest camping world for work to be done and pick up our table finally. Well after ladder,n lights are replaced were told that they have our table but it has no legs. Are you kidding me.! And still no blinds. My real frustration is that this is a new rv, we have 2 mos of vacation planned and no table, and no offer of a loaner table was made. No consideration for our cost of 4hrs drive, our time having to endure costly accommodations while they have the rv and knowing that will have to do it again. ! And there attitude is Just oh well thats life in the rv business. Well 2mo with out a table in a brand new rv is unacceptable. Then to top it off they damaged our control panel when wiring the led lights, so now that has to be repaired! This is a brand new $70,000 rv. Its our life savings, treat it and us with respect. I will never recommend there after purchase customer service to any one. We are also having trouble with a large slide that has yet to be addressed. Two days after we picked up the rv . The second time it went out it made a huge pop, it wont clear our island without having door handles removed. We had to pay to have a mobile company come out and get the slide in. Camping world has made no offer to cover this. And was no help when called regarding this situation. Just left feeling very disappointed. Pretty much we got your money , now who cares.
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Review
#683641 Review #683641 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Sales Representative Review from Richland, Washington

1.9
Details
Camping Worl Avondale Arizona (Phoenix area). Working with the sales representative went well, and from that moment forward, we would spend a week trying to work out problems with the financial management not having the papers correctly done, to problems with the trailer immediately after purchase, and forget getting help fixing those problems. They talk the talk, but they do not walk the walk. One month out and we still can not get the remote control and TV/DVDs/cd/stereo to communicate. We even tried buying a second universal remote. I just got more "I'll try to have a service advisor call you", instead of "I will have...". We moved to Alaska after they semi fixed the first three major problems and now I have to call because they do not have any Camping Worlds in this state. I do not recommend buying anything from this company!
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Review
#682838 Review #682838 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rv Part Review from Stockbridge, Georgia

2.3
Details
DONT GO TO PARTS DEPT!! I live close to this store and it has abad reputation for parts .i was there on 8-13-15 walked in,stood at counter for 10 minutes watching the clock,one guy on phone helping another employee find a hitch,i counted 11 employees behind counter having a good time,then one employee rang up another employee,and still no one looked at me.i went to front counter and asked for store mgr and the girl didnt even know who it was!!finally got my parts picked up and asked guy to help me ,said he would b there shortly 15 min never saw him,i went in shop and got help loading.do yourself a favor,SHOP ELSEWHERE!!
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Review
#682811 Review #682811 is a subjective opinion of poster.

Camping World in Mesa, Arizona - Failure to refund deposit

1.0
Details
Don't deal with them, but if tou do, get everything in writing! We put a deposit on an RV, at the last minute we decided not to trade ours in or by the new RV. We were told deposit was refundable, but CW refuses to refund our deposit and failed to give us their refund policy or be clear on dealing. We only signed a customer quote, no contract. Their vehicle prep fees are very high and only a way to make more money on an RV that should have been ready to sell. Why do we have to pay them to clean and ready a new vehicle and they are keeping our deposit to cover a prep fee.
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Review
#682693 Review #682693 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Camping World - Warranty Review from Youngsville, North Carolina

2.0
Details
Cancelled extended warranty and waited 5 weeks for follow up from CW OF RALEIGH. Took 2 days of leaving messages for Chris smith to call me before I finally got in touch with him. He denied being notified by Good SAMs 5 weeks ago but immediately was able to validate my cancelation. Then had the nerve to tell me I would have to wait another 5 weeks for my refund to be processed. I accused his department of dropping the ball and not processing the claim as it was submitted to him by Good SAMs for cancelation 5 weeks ago. All I wanted was my refund nothing else. He was not offering any option but to wait for my 2k dollar refund
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Review
#682377 Review #682377 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Repair Review

I just found out that the repair people are a different co. Then camping wotld, they are the guys in the black shirts. They tell uou they charge $129 per hour but that is not true. We had 5 hours of work done on our rv yesterday and labor charge was $1089. Bog big rip off
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Review
#682130 Review #682130 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World Staff Review from New Braunfels, Texas

Extremely poor treatment of wholesale customers, I understand that we are not the majority of your customers but we make constant purchases from your NB#1 store and every single time we go in there the cashier has absolutely no idea what is going on and no matter how many times they are shown how to do tax exempt they always forget and it's a *** of employees saying "well that's not my responsibility" and passing the buck off to someone else.
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Review
#682080 Review #682080 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Valencia, California - Horrible service

I delivered my RV for my agreed upon appointment on 5/19/15. I had leakey a air bag and wore out king pins. All were covered by extended warranty. The repairs were promised to be complete by 6/1/15. I received a call on 5/19 from the tech asking me what the problem was. I told him to refer to the work order. After waiting patiently for two months, I called 7/20/15 to inquirer about what was going on. The service writer told me that the work order was at the techs station and he would call me 7/21 by 1:30 p.m.. I did not receive a call. 7/23 I emailed CW corporate about my complaints and concerns and the next day I received a call from Kevin Hicks the service manager. He told me that he would take care of everything and since I was out of town the next week I should call him when I got back into town. I phoned him on 8/3,8/5,8/6,8/7. I finally emailed him and CW corporate 8/7 expressing my anger and concerns.On 8/11 i received a phone call in the late afternoon stating that my RV was ready after 95 days. After promising it to me after 14 days. 95 Days.On 8/12 I went to pick up my RV and voiced my dissatisfaction. They presented me with a $114.50 bill which I refused to pay. They forgave the $114.50. I also told them that I thought that one month's expenses as compensation would be fair to both parties. Approx $950.00I was informed also that They could not duplicate the air loss from the airbags. I asked them if they had an air gauge so we could check the air pressure in the air bags. They said they could not duplicate the problem. I told them that that was not what I asked. That I asked if they had an air pressure gauge. The conversation ended. Upon arriving home i checked the pressure in the bags. Right passenger side 68.5 psi. Left side drivers 8.0 psi. Obviously a leak somewhere. If I have to go to small claims court I will be asking for two months expense compensation. Remember 14 days promised, 95 days delivered. Kids out of school 1st week of June. Back in school 8-10-15
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Review
#681902 Review #681902 is a subjective opinion of poster.
Cons
  • Hold time and customer service
  • Service
  • No communication
Reason of review
Poor customer service
Loss
$1900
Preferred solution
Full refund
Tags
  • motorhome problems