Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Camping World in Oak Creek, Wisconsin - Prep and demo fee

Just got back from looking at some trailers, and were almost ready to buy one at a decent price. Then they showed us a $1700 prep and demo fee. I ended up walking. Isn't that a lot for prep and demo? She said she couldn't touch that price or they wouldn't be able to honor the warranty. It sounded like a lot of bull. The overall price was great, but I can't get over that amount. Am I wrong here? I am looking around online and haven't been able to see anyone else that had to pay that much. Tell me I am not crazy!
View full review
1 comment
Anonymous
#1040434

don't buy from them!! service AFTER the sale is horrible!!

Review
#706501 Review #706501 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping world complaint

1.0
Details
Friday June 26.2015 copy to Paul caglin Aug 1, 15 copy to corp hqa via complaint ln A brief history of my dealings with the St Augustine Camping World 1. I purchased the 2010 Dutchman 390 intense toy hauler about April 2011. The sales crew and the financial crew were great to work with. Someone from the service dept was assigned to give me a walk-through to insure I understood all the controls and to check for any problems. When it came to showing me the levers to drain the holding tanks I pointed out to him that there was no lever for the forward gray water holding tank. He explained to me in the newer units that the black water valve emptied both the gray and black water at the same time. OK I believed him until the first time we went camping and flooded the master bedroom. I discovered a small hole that a bee might make and poked a clothes hanger in and felt something hard. After cutting out the insulation I found the valve with no control lever attached. I went bought the parts and I fixed that. 2. I had some add on features and so I did not take the unit with me that day. After the work was completed I went to pick the unit up. Some one from Camping World met me to assist in hooking the fifth wheel unit up. He was having some problems getting the height right and I asked what the problem was. He said the motor overheated and the safety shut it off. After another attempt I opened the compartment containing the gear equip and discovered the channel the landing gear slides up and down in was split. (this is like 1/4” steel). They kept the unit and fixed the problem. 3. I go to pick the unit up after the above repairs, I was instructed I would be met out in the front parking area to receive the keys. After 2-21/2 hrs and many trips inside to check on the status someone came out and explained an employee accidentally took the keys home. 4. Some time later ( the paper work with the exact date is in the camper) I took it in for some warranty work. The fueling station didn't work and the generator would not run for more that 15 minutes. I go to pick it up and instead of owing $50 or $100 I owe $900 and they explained the generator needed a new carburetor not covered by warranty. I requested the old parts and received them. There was nothing wrong with the carburetor or the fueling station pump but the fuel filter that was changed on the generator was clogged. I decided that was the last time that I would deal with Camping World. 5. Well 14 months later the generator had the same problem, I called the service department to check on the warranty for repairs, I was told 12 months and decided I would get someone else to fix it. 6. This past April, I hit a low limb at a state park and did damage to the ac and some vents. I took pictures to report this to my insurance company. Camping World recommended insurance company. I told them I had already had it looked at and pictures taken of the damage and wanted to use the mobile RV, licensed and insured people to do the work and they said OK but would not pay travel expenses to that company and that they recommend I use one of their “trusted” shops. Go figure, that was the St Augustine Camping World. 7. I got an $8,500 dollar estimate, the insurance $7,900 (approx) that would have had me paying about $600. When I went to pick it up I was billed $1000. I questioned why and I was told there was some other damage found that caused the increase. 8. This past week I was told that the repairs were complete and went to pick up my RV. I was assured that a complete walk through had been done by three people ( I had told Ashley about my previous experiences with his company). I did a quick look through and because the work was all on the roof could not see much. I opened the toy hauler door and the rear ac had wires and sheet metal hanging down and no cover. I did not come home with my RV. 9. I was told Camping World would pay to have the unit towed to my house after the above was fixed. I got an email the work was done and the unit would be delivered on Friday June 26, 2015. I requested that someone plug the unit and insure the ac units could be controlled by the thermostats and that the driver delivering the unit call me when he got close so I could guide him in to where the camper would be parked. I got no call and called Camping World to check on the delivery. I asked to speak to Ashley and was told he was not at work today, I explained my issue and requested I talk to someone about this, she transferred me to some ladies voice mail that said she would return my call by 5pm. I hung up and called again and asked to talk to a live person, I got transferred to Doug. I explained the issue and he said he would check on the status. About 10 minutes later he called and told me no one was scheduled for the delivery and no one was available to deliver it. 10. While at the service advisory desk I noticed a sign that said repairs are guaranteed for as long as you own your RV. I asked two service advisers about that and one said yeah well that is only for 12 months, the other service adviser said yeah I guess they are guaranteed for as long as you own your RV. I would like to know what the policy is. 11. I gave the maintenance supervisor Paul Caglin a copy of this list and he blew me off saying he was busy. He never got back with me. After sending the above complaint to camping world hq via their web site they sent it right back to the person i delt with originally ( Paul Caglin at the st augustine fl location) he told me there was nothing he could do about the carb that was replaced that didn' fix the problem or refund me the $900, also I could not get a detailed listing of why the estimate went up on the roof repairs which cost me an additional $400 nor refund me the money. Also I asked about the sign in the repair shop that said " we garante our work for as long as you own your rv" his answer to that was "of course we can't do that we would go broke" I have the carb that was replaced and the non itemized bill for the roof repair.
View full review
1 comment
Anonymous
#1072056

I work at dealer near a camping world & I hear over & over people talking about camping world and that "they'll never go back". well they do go back and they keep getting f*#%ed, then they come back to us and *** and moan but they still go back.

Review
#705836 Review #705836 is a subjective opinion of poster.
Cons
  • Dishonesty and disinterest
Reason of review
all of above
Loss
$2500
Preferred solution
Full refund
Tags
  • poor accountabilty
  • Travel Trailer

Camping World in Rockford, Illinois - Employees need some training

We stopped at this Camping World planning to buy approx $600 worth of products for our RV. When we finally found a person who could help us, we found out that they did not have what we wanted. We have a gas Motorhome and were shown what we were looking for, but for a deisel engine. The girl said they had another one that was maybe for gas, but could not find it. I had questions about another product that they were out of and I thought I would order it, but no one could answer any of my questions. We left with nothing.
View full review
Review
#705516 Review #705516 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Deal Review from Adairsville, Georgia

1.5
Details
Do not trust mayu the service manager is a lier.bought a brand new camper set it up first time and when we hooked up water it was running out from under the camper. When they built the camper at Coleman they shot a staple thru the water line. I fixed their problem for them. Mayu said he would replace the insulation that got wet. When they said it was ready went to pick up they had not replaced anything and was told it did not need it but you can't tell unless you removed the under fabric which was not done. Then the *** said I put the holes in the pipe. What would I be shooting staples in my camper for.first I would have to remove the metal siding to get to the area where the pipe and staple were.this place is nothing but a bunch of lying idiots. I will never deal with camping world period. And would not recommend camping world to anyone.i could go on for sometime but this is the straw that broke the camels back. Hey mayu get a life. And may the feas of a thousand Camels infest your wife's arm pits.
View full review
Review
#705450 Review #705450 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World - Warranty Review from Woodstock, Illinois

Worst customer relations. ... and will never purchase another thing from this company. Purchased 2015 dutchmen kodiak 276bhsl late last season ! Had a couple of issues with unit which i was charged for road service fee for warranty work. Which i was o.k with? But we paid off the loan note in less than a year and we had gap insurance on said loan, well early payment warranted us receiving a check from camping world of deforest, wisconsin at $791 well we paid off the trailer about 6 or 7 weeks ago and thought that everything was set and the check should be in the mail. And nothing? So on 9-22-15 called camping world and spoke to travis in finance and told him my name and asked if he had any idea when we would be receiving our money? He proceeded to ask me if i had filled out a form. (What form)? I replied !!!!! That we needed fill out some release form or something to that effect? So i asked him how come this is the first time of hearing of this and why was i not told this in the beginning 6 or 7 weeks ago?? And his reply to me was priceless ( thats not our responsibility its yours ) i was pissed, so i went to there website and emailed them a complaint that travis is absolutely not customer oriented and in a way very arrogant. Couple hours go by and i get a phone call from Internet manager on said complaint concerning the issues and told him the story and told me he would look into it and get the form emailed to my wife the next day which was 9-23-15 , never got it .so my wife called travis @ approximately 2pm and he blatantly said to my wife ( i have 5 or 7 deliveries to get out today and if i have time for you then i will get it emailed to you and by the way you can tell your husband that we also received his complaint from better business Bureau ) and my wife at that point said o.k said good bye.
View full review
Review
#705132 Review #705132 is a subjective opinion of poster.
Reason of review
Problems with payment

Other Product Review

1.0
Details
Terrible service , called all week Long for a salesman , never got a hold of one the one I had quit
View full review
Review
#705077 Review #705077 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Evanston, Wyoming - Water Heater cannot work!

We're living the nightmare! Bought a camper from camping world in Layton, Utah. It's been nothing but problems ever since. Now the big problem is the hot water heater. It fails us EVERYTIME we go camping! I've had the thing in for repairs 3 times now and it is going back again for the same problem. Can you return these things? Isn't there some kind of Lemon Law? Should I be paying for repairs every time it goes in for repair? Is there some kind of problem with the service department? Do the service tech's really know how to fix camper hot water heaters?
View full review
Review
#704839 Review #704839 is a subjective opinion of poster.
Cons
  • Charged for work not done
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution

Camping World - Repair Review from Midland, North Carolina

I don't know where to start this but I'm having real issue with the Good Sam staff. Three plus weeks ago I pulled into the Knoxville Freightliner repair shop with a fuel issue. I spent a week in the parking lot my wife had to drive Two days to stay with our son. I've not send her since then. Last Friday we We're told ready and repaired. We have a gold Plan coverage and so the repair shop got authorization for repair of fuel pump and it was found the damaged pump also damaged all the injectors And other stuff. Still all repaired and ready last Friday. Today it is Tuesday and now past seven pm. First we were told inspector did not get proof of injector failure when In Fact he did see the report and took a photo of the computer screen report. Sent it in, after the weekend, while we waited. No response from the good Sam people. We Finally learn they need report resent they could not go with the inspection report from the inspector you use so that had to be resent. So, the inspector you sent our, his report is not good enough. They received that report and before the person at Good Sam Claims told me once they get that report they will approve. So it was sent this morning. Tuesday I get a ride two and half hours dropped off and find that the person at Good Sam a supervisor named Eric had it on his desk to approve. Waited two hours called to check was told oh no, he went home for the night and they would send to another supervisor named Tim who was still there. So, 20 minutes later I called again and what do you know, Tim has gone for the day also and he will not Be back till later the next day. Really!! How inconsiderate and uncaring is that. They knew I have been here all this time waiting and they have no care but to leave and not care? Who cares? Who cares for us, the people who have paid for this insurance and place our faith in a company that promotes the care to Rv customers. I have never been so disgusted, angry, stressed out before in my life over something like this. Does anyone care enough there for us who depend on you. I have to call someone who drove three hours to bring me here today, because I was told all they need is he report and they will approve, to come back three hours pick me up And take me back because I have no food, no place o stay, no money to eat or place to go eat, no one to care for pets in a construction trailer I have to stay in because of this constant delay. Then tomorrow, IF someone cares enough to put some effort into helping someone In need who paid for the gold plan and just do their job and call the approval code. You already cleared and acknowledged the fuel pump and this is continued issue from the failure of the fuel pump. So Mr Marcus. What does it take, where is the care, where is the customer support advertised? Wi I ever get a call or care or some type help or compensation for this ordeal? Wes Hannsomnixx@yahoo.com
View full review
1 comment
Anonymous
#1038593

call Marcus directly

847 229 6443

Review
#704264 Review #704264 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rv Review from Marietta, Georgia

1.0
Details
Camping World Woodstock Ga. Purchased a new unit and wheel fell off within 70 miles. Severed at the lug nuts. Thanks to Jesus no innoncent person was hurt nor my family. Two months later, they still have the new unit with one excuse after the other. So much for a happy experience for my 11 year old son. I have never been treated this way by any business. I know the founder of Camping World would not approve. Ben F. Smith
View full review
2 comments
Anonymous
#1099358

Why do you think that. If he cared, things like this wouldn't happen.

Another screwed over Camping World customer.

Anonymous
#1038597

You are so right. David Garvin, Camping World's founder, was a gentleman and would never allow his customers to be treated poorly. Marcus Lemonis on the other hand only cares about his person fortune.

View more comments (1)
Review
#703882 Review #703882 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in Kaysville, Utah - Scam

We Bought a Trailer from camper World and it wasn't until we took it out camping for the first time-that we found out they sold us a trailer with a bent axle, the left tire was completely bald on the outside edge about 3 inches in.Pretty scary what if it would of blown. The thing is before we bought the trailer, we kept telling them "it looks like the trailer is leaning a little", they told us repeatedly that the tires just needed air. When we called them about this issue they had us bring it in, and they changed the spring on one side telling us that was the problem, we brought the trailer home and it was really tippy but they said it was because the spring is new and it will even out with the other side eventually, turns out they put the wrong size spring on, so we changes the spring ourselves to the correct size, and also changes the axle, because they don't know how to do it right the first time, I feel we were really ripped off, they sold us a trailer knowing that the axles were bent, Very disappointing. Never go there!!!!!
View full review
Review
#703520 Review #703520 is a subjective opinion of poster.
Cons
  • That i was sold a defective trailer
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Price reduction