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Camping World in Cumming, Georgia - Repairs on camper

1.0
Details
repairs on gulf stream camper my camper has been at the Oakwood RV center in ga. scense aug. 4 after all of the trying to get the repairs complete even after my insurance company has tried and still nothing has been done I don't know what else to do Please advise what some repairs has been made but the rest of the parts has not even been ordered I have been up there several times but everyone seems to even try to look at my work sheet and not even contacting my insurance so nothing is getting done my claim # is 0375347102
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Review
#712489 Review #712489 is a subjective opinion of poster.
Cons
  • Handling of claim and service
Reason of review
Poor customer service

Camping World El Paso TX

Went to Service manager Ernesto for est on damaged 2014 Jayco 5W. I was told 30 days for parts and a day to fix. Offered to make a deposit for parts and was told not necessary, they would work through my insurance. Great! Order the parts, set a date for the repair, and call me when you want the unit in. Can it get easier? Three weeks later Ernesto emails and says he has the parts list together and needs $$ to order the parts - it's company policy?? To top that I went to Jayco for factory parts 193.36 + shipping Ernesto estimate was just under $1500 - I won't set foot in this store again. Ernesto Carbajal shame on you! It's called customer SERVICE. Just looked at the other reviews coach purchasers are happy the rest think the place sucks. Get a clue Camping World you have a problem.
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Review
#712404 Review #712404 is a subjective opinion of poster.
Cons
  • Mislead and wasted our time
Reason of review
Poor customer service
Tags
  • El Paso Tx

Camping World - Buyer beware - Akron Ohio

1.0
Details
We have been looking for a RV for several years in anticipation of retiring and traveling; well that day has come and we decided on the Forest River Sierra which we found in Akron Ohio. We live in NY about 7 hours away however, decided that it was worth the trip to go and pick it up. We put a deposit on it on 9/5 and let them know when we would be there to pick it up. We were told that it would be checked out, cleaned and ready for us when we were ready to pick it up which was 10/5 so keep in mind that they had a full month to be sure everything was good and ready to go. Needless to say it had several issues when we were being shown how to operate everything and were told that they would be taken care of that afternoon, we were then told it would be the next morning; it ended up with us being told that the issues could not be fixed at that time. One of the issues was a deep scratch in the kitchen counter top which they knew about and had ordered a new one several weeks before we came to pick it up and it was not going to be in until 10/15. We were upset that know one bothered to call us and let us know about this or any of the other issues because had they we would have waited until the repair was done before we went to pick it up! Service told us that we had two choices: 1. leave it there and drive back out to get it when repair was done or 2. take it home and then drive it up to our nearest camping world 2 hours away to have the repair done which could take 5-6 hours or more to complete. We went to the manager (Wade) to let him know how unhappy we were with the situation and he was the rudest, most belligerent person we have ever had the misfortune of talking to. It was obvious to us that he could care less and that we were just a nuisance to him!! He didn't know why we were so upset? Are you kidding me right now? We ended up storming out of his office and left! We were lied to by the salesman about the repairs being done by the time we were ready to leave with it so we paid for the RV. Big mistake!!!!! Another case of "just sell it; get them out the door; and don't look back"!! The experience took us from feeling excited to feeling cheated and lied to by camping world!! We will avoid doing business with any camping world in the future!
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2 comments
Anonymous
#1651142

Camping world Was the worst experience in purchasing anything in my life they don’t care they lied to you they don’t answer your calls please read of her views before you spend a penny there do yourself a favor I wish I would’ve I can understand how they can remain in business still waiting for my trailer cover and an apology for waiting me 5 1/2 months for a title on a trailer that I paid cash for just completely dishonest lying company

Anonymous
#1649038

I experienced a similar situation. 'Turn and Burn' sales.

I had to have my coach checked out at another place to find out everything that was wrong with it. Called them, called the corporation, they called back and said they would get back to me...

end of transmission...beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep. Go elsewhere and save yourself.

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Review
#712183 Review #712183 is a subjective opinion of poster.
Pros
  • Price of unit
Cons
  • Lack of integrity
  • Mislead and wasted our time
  • Incorrect information
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Albuquerque, New Mexico - Refused to refund

1.0
Details
Went to camping world Albuquerque, manager refused refund or store credit for out door rug, still in original package,with reciept, also refused to take back a hitch extender even though they had sold the wrong weight rating hitch to me. Cashier could have cared less about the situation, and called the manager who was rude, told me to read the receipt, and refused store credit.. After many thousands of dollars spent there over the last five months, this will be my last visit. I'll also return their visa good sams credit card, they can put it where the sun doesn't shine!!!
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Review
#711896 Review #711896 is a subjective opinion of poster.
Cons
  • Customer service or product warranty
Reason of review
Poor customer service
Loss
$140
Preferred solution
Let the company propose a solution

Camping World in Coburg, Oregon - Customer Service

1.0
Details
Very poor and unprofessional service. Was told buy in Oregon and living in Arizona was no problem, it was. charged too much for registration & license fees. Arizona refunded 157.11 we feel it should be refunded to us. We initially took the extended warranty but upon review we decided to cancel. We check with Mat Moore the financial person and was told no problem, we personally check with him twice. I call the company today and it had not been canceled. We bought the trailer and signed contracts on August 3 and today October 6 it has not been taken care.
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Review
#711748 Review #711748 is a subjective opinion of poster.
Cons
  • Way the financial part was handled
Reason of review
Poor customer service
Preferred solution
have informed compentent personal specially in the financial dept.

Camping World - Customer service way lacking (Fairfield Ohio)

I have tried multiple times to use their customer service department as well as the parts department. They are both very non-responsive. I would recommend staying away from this company if you have a choice. Out of four separate attempts for four separate issues I have received the same terrible service. I have contacted my sales guy on two occasions and had to wait days for a response. (no he was NOT on vacation). I contacted a girl when calling and she was not help. Matter of fact kind of dismissive. They were having a big sale that day with lots of people there. No time for helping someone they already sold to with a simple customer service issue. I also contacted the parts department trying to buy some parts. (this was a different day) They guy was rude and also acted like he had no time to help me. If this were baseball they more than had a strikeout!
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Review
#710890 Review #710890 is a subjective opinion of poster.
Cons
  • Being ignored after the sell
Reason of review
Poor customer service

Camping World in Burlington, Washington - Extended Warranty Contract

We purchased an 7year extended warranty for about $2.2K at the same time we purchased our Bullet trailer in Dec 2010. In June 2015 I tried to use the warranty and the repair facility was told there is no warranty on file(I heard him say it on speaker phone), he also had the facility call some other numbers with the same result. I have the contract and I emailed a scan of the contract to Camping World in Burlington WA(where we purchased it), at their request, she replied that it looked legitimate and passed it on to their extended warranty person and they would get to the bottom of this. I've made phone calls(no answer only voicemail) and several emails and no response from them since. They are ignoring me and I think they are counting on the fact that legal action would cost more than the contract, since we don't live in Washington state.
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1 comment
Anonymous
#1097811

If it has not been resolved, contact corporate, HQ for CW, then file a formal complaint with the Washington State Better Business Bureau AND The WA State Attorney General. You may not live in the state, but your purchase made in WA state, and you likely paid State sales taxes on the purchase.

But regardless of where you live, the warranty deal was signed and paid for in the state of Wa. You can also write a letter to trailer life and or Good Sam Club, both have resolution help columns that if you send them copies of your douments and explain the circumstances, including names,dates etc of who you spoke to. They will also go after them on your behalf. Hopefully it was all worked out.

If not. Try those and good luck and hopefully much happier trails.

Ps.

I looked at a rig at CW myself and got a weird vibe from them saying to leave, so I bailed and had the BEST experience with a purchase at Apache Camping in Everett. Was treated with regard and respect always by all their employees.

Review
#710381 Review #710381 is a subjective opinion of poster.
Pros
  • Excellent
Reason of review
Warranty issue
Loss
$2200
Preferred solution
Let the company propose a solution

Camping World in Eugene, Oregon - Terminated from employment

3.8
Details
I am writing this because I feel I was terminated for unfair reasons. i have been a Camping World employee for 25 years in various positions including service installer(5.5 yrs), shop supervisor and service manager for about(15yrs), and a product specialist for approx. 5 yrs. During that time I've relocated 6 times and was a traveling service mgr. for about 4 months. I have always been a good employee, with excellent progress reviews. I lead by example and my product, service, and membership sales have consistently been either at the highest or near the highest in every store i have worked. My last store in Coburg was no different. My attendance was near perfect. I was late for work one time, but was early almost every day as well as stayed late if needed. I was out of work on medical for about 11 months for complication from open heart surgery. In a coma for 4mos, and cardio and motor/muscle in patient rehab for 4 mos. 3 more months outpatient rehab. All this to learn how to walk, talk and use my left hand again(from a stroke suffered during surgery). The Drs. said I would never work again, but I proved them wrong, only to be fired after 10 months. Brian Morgan wrote me up 3 times for 3 different reasons, none of which I repeated. I just don't understand the reason I was fired, nor do I agree with it. If someone would look at my record I believe it backs me up on this. also to terminate an employee that has devoted so much time to a company and not even offer a severance package or extended health care benefits is just not right. I would like someone to look into this. I feel like i was discarded like a piece of garbage. I loved my job and my customers loved me. I got a long with almost everyone. I think they got rid of me because of my salary and my medical problems. Speaking of salary, they refused to pay me the commissions I collected on about 8 prepays I did, saying they don't pay till they close out. Since they fired me before they closed them out, i heard Brian Morgan paid them to the other product specialists. If he could pay my commissions to them, why not me? I admit I did have to miss some work here and there for medical appointments, but I always came to work after and made up the hours on other days. I would be willing to go threw arbitration, or just be happy to get my job back. Thank you for your time and consideration. Brian K Miller emp#3268 458-205-8254 2555 gateway st #10 springfield, or 97477
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8 comments
Anonymous
#1187146

Do yourself a favor and don't go back. You will end up in *** if you work there. That's is were all the people that work there are going to be if you what to see them again.

hung1
#1098998

so? Start your own business.

SHOW THEM UP! Dont whine online...

Anonymous
#1077281

Lol. he bragged about out too!

Anonymous
#1077275

They will fire you at the drop of a hat, if you're not friends or family of upper management. I've seen so many great employees lose their jobs for made up offenses. Yet, the sales mangers son was caught selling drugs on company property, was not ordering parts for the shop and advisors while he was parts manger, and did not get fired.

randy2016
#1062340

Good luck I hope you get what you want

Anonymous
#1051481

I feel so bad for you! I am an employee who is on FMLA and they cut my pay from salary and commission to $12.25 hour.

I have started a claim against camping world for this. Here is the number for labor and industries civil department, 971-673-0764.

They were not shocked by my call and said it was in my best interest to get the paperwork back to them right away so they could start their investigation. Hope this helps, good luck.

Anonymous
#1051504
@Anonymous

thanks so much for the information and shareing. best of luck to you, making the call.

Anonymous
#1047141

Why would you even think about going back. They are rude and treat you like ***.

I can't stand them. Lowell Arkansas.

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Review
#709437 Review #709437 is a subjective opinion of poster.
Reason of review
wrongfully terminated
Loss
$10000
Preferred solution
Let the company propose a solution

Camping World - Rv Review from Ocklawaha, Florida

1.0
Details
We brought our RV camper in to the summerfield camper world to get the front of it repainted on Mon.under warranty It is now Wed. Late afternoon and it is still sitting they new we only had 4 days off we live in it at the time becuse we are camp ground hosts.We let them know way in advance they set up time ect for us to bring it in said it would only take a couple days I am very upset with such a big company not standing by there promise to do things right thanks camper world of summerfield .Your word is not to great at all if I could. I would give you. 1Star if that.
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Review
#708493 Review #708493 is a subjective opinion of poster.
Reason of review
Problem with delivery

Camping World - Manager Review from Charlestown, Massachusetts

1.0
Details
My husband and I had brought our1978 tioga dodge motorhome class c to camping world in kingston new york to have them put in a couple items they were doing a 48 point inspection they went on the roof to put a hood vent on when they knocked off a cap that has been covered for an antenna. During the next rainfall our motorhome got drenched rain poud in buckets at a time from the roof in to our motorhome. We call them they said they would fix it. This happened in June 2015. There was damage to items that were stored in the over hang above the cab. When we called them about the damaged items they would only pay us$700.00 for the damaged items. So now we are in September and our roof is leaking on the over hang by the brackets. The General manager at the Kingston location in New York David Dorkmouth (this is not his real last name but it should be )a supposed Christian told us to call our insurance company. We had never had a leak in our motorhome in all the years we owned it until we went to camping world a nightmare visit that is still haunting us to this very day. My husband and I live in our motorhome on a full time basis. My husband and I are both diable and climbing up on the roof is in possible for my husband so I have to try and do it my self. If anybody reads this review please please do not go to camping world they are fraudulent people who do not care about people all they do is make promises but never follow through with it they just want your money and do not give a *** about you as a person they will yes you to death. Shame on you camping world God is watching you on how you are deceiving people. You get a *** in my book. Sincerely Julie Lynn Bianchi
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Review
#708214 Review #708214 is a subjective opinion of poster.
Reason of review
Bad quality