Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Camping World Staff Review

this place should not have business according to the management team the worst customer service you can ever receive from this place not only do they treat customers like if they don't exist after they take your money on a deal they also treat their employees very bad they yell at them and they get them in trouble for things that are not their problem. not to mention the detail apartment is the worst I've ever seen a female lady called Amada run it. this lady is racist and I can tell you because I am Caucasian and her dirty looks make me feel the most uncomfortable customer ever in any store I've been to in Arizona. this lady cursed and Spanish to all her employees and the detailed department. never will I ever recommend anybody to this location. the management team including the GM Mick and George Gilbert are the worst managers they could have chosen for this multi-millionaire business. only if Marcus lemonis what mysteriously would find his way and take a look at all of this he would be a shame to know what kind of management team corporate chooses for his business. if I were him I would do something as soon as possible before he ends up losing his business pretty soon.
View full review
1 comment
Anonymous
#1187143

Marcus Lemonis is the problem, he just keeps making money from his TV show the profit. He really doesn't care about people, process, and product.

It's about the money and he just becoming more successful on the backs of the pissed off customer that can't fight back.

Don't watch his B.S. TV show, it sucks.

Review
#715911 Review #715911 is a subjective opinion of poster.
Reason of review
Poor customer service

Disgusted with Camping World

We bought a new Cougar fifth wheel from Camping World Myrtle Beach, however, we didn't get it for 2 weeks later because we live near Asheville, NC. So we were excited to go get our camper and spend a week-end getaway on the coast. We were there at 8 a.m. and we were told just a little longer to do the paper work, the same thing an hour later, on and on. So we got out of the business office about 3 p.m. So the gentleman that went over the camper with us, to tell us the features was knowledgeable. However, we were dumb and didn't look at the cleanliness of the unit. So we finally get to the campsite and realized it was absolutely NASTY, me and my husband worked 5 hours to clean the inside up. We mopped on our hands and knees for 2 hours. The carpet is ruined, so we tried to clean that as well, but to no avail. On the way back to Asheville, NC the door starts swinging open so we had to stop and bungee tie it to the frame. (1. to have fixed under new warranty). We stopped and got gas and we noticed we lost the tire rack and the tire that was on it. (2) This scared us because we had no idea where or when. We also noticed during a rain the slide was leaking on the inside and dripping down on sofa, so after looking it was running down from windows (3). The wall under the windows started blistering up from the moisture. (Another fix it to add to the list) (4). During a shower we also noticed the gasket was broken on the vent, another fix it (5). The light over the kitchen table was broken (6). I forgot to mention we had a new fifth wheel hitch installed in Myrtle Beach for $1800.00, and the handle broke off of it in 3 weeks. After speaking to a Camping World store we were told any Camping World could fix the warranty work. So at that time we took it to the Camping World at Fletcher, NC. We took it by and gave them the list to fix. So a lady in the service department called and said it was ready (approximately 1.5 weeks late) So once again we were excited and guess what? It had not been touched. We had to take it with us and drop it back off when we got back. Once again, we went over the list again and left it, this was the 1st week of september 2015. We were told that we needed to get our roof done every 6 months to keep it from leaking, so when we dropped it off that time we paid them to do this this procedure. On October 10, we went to pick it up, and they pulled it around and gave us the paper work, as we leave we noticed that the camper just kept on sliding and not locking into the hitch as it is suppose to. My husband says, "something don't feel right". As we go about 15 yards, the camper hit the truck tailgate and bent it. O.K. so now my husband is mad. He went back into camping world, and a few different guys came out to see what happened, and camping world had took some of the fifth wheel plate off and laid it in the camper. (The reason they take this off is because Camping World can't move them with this plate on). However, we were told they always put them back on. So they also forgot to put it back on, and it damaged a $50k truck. I went back in and demanded to speak to the main manager. He said, "WE WILL TAKE CARE OF EVERYTHING", meanwhile while all of this was going on, I went into the camper to get my shoes that I needed months ago, and guess what? They had not fixed anything else, and the camper was NASTY. When we finally got to see the slide out they had fixed the light above dining room table, and put a rack on the back for the tire, but no tire thats all they fixed. SO BUYER BEWARE. The manager said he would call us around lunch time on Monday October 12. Yes, he called. However, NO-ONE else has called us back. So we have made 3 payments on our fifth wheel and its been at home 4 weeks since July 1, 2015. The rest of time it was suppose to be repaired. I am totally disgusted with this place, and the lies.... I would never buy a piece of bubble gum from these people, its not one store its everyone we have ever dealt with. Please be AWARE!! if they fix our unit I will be the first to update you all! Disgusted in Barnardsville, NC!
View full review
1 comment
Anonymous
#1049154

My monetary loss 140.000.00 plus tax..plus equmt. Cost..plus time loss,,plus md,,,plus gasx8.....plus no place to live..equmt loss..ect and mental distress...health ailment.......financial stress,,,,dt extra cost ...all because of a defected unit,,,,,,,,So they say,,,,,,,,,,,

Review
#715883 Review #715883 is a subjective opinion of poster.
Cons
  • Service or lies
Reason of review
Poor customer service
Loss
$21500
Preferred solution
Let the company propose a solution

Tote-N-Stor Portable Waste Tank Review

2.5
Details
The worst on line customer service ,
View full review
Review
#715735 Review #715735 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World Rv Service Review from Myrtle Beach, South Carolina

Myrtle Beach Camping World has had our RV since August 18 for body repair and to replace cracked shower stall. They said the shower stall was ordered but Forest River sent a door instead of the stall. They told us the stall had been reordered and shipped, 2 weeks have gone by and have not heard from them if they have received the stall. We have, also, been told they are having a hard time finding the mud flap. After 2 months of lying, I called Forest River and found out it is one piece of rubber and cut to fit and the bar is prefabricated by a piece from the local hardware store. We are so disgusted with Camping World and their lies we will find another company for any future repairs.
View full review
1 comment
Anonymous
#1089365

Did you fix the mud flap?

Review
#715618 Review #715618 is a subjective opinion of poster.
Reason of review
Poor customer service

Wenzel Cabin Tent Review

Waiting near on 3 months for a refund for a tent which didn't even see one night through to be told the shattered fibreglass poles were not faulty!! Disgusting attitude and no 12 month refund/returns policy as promised.. Would of been better buying a tent from Argos!! Avoid do not buy!
View full review
Review
#714893 Review #714893 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping world not customer friendly

1.0
Details
bought a 2015 Forrest River Rockwood ultra lite. What a joke ultra light my *** this is a junky unit. ultra lite is just another way of saying expensive piece of junk. $43000.00 mistake. I hooked up the water and found the inside lines were not connected. flooded my camper and I have hardwood floors. camping world NLR acted as if I did it. I do not trust NLR. I took it out for the first time in July and found more problems. took it in for repair, they acted as if I was a *** consumer. This unit is still under warranty but, they say I might have to pay for some repairs. The first time in it took them over a month and still was not repaired. My advise is stay away from NLR and camping world all together. I had to threaten them with a law suite before any action was taken. Now, they call me a special needs customer and can't stand talking to me. I caught them in a lie which makes it worst on me. warning!!!! stay away!!!!
View full review
Review
#714749 Review #714749 is a subjective opinion of poster.
Cons
  • Lack of integrity
  • Quality of product
  • That i was sold a defective trailer
Reason of review
Damaged or defective
Tags
  • poor warantee service

Great results at camping world in Center Conway NH

4.7
Details
We bought a new 2015 Keystone Cougar-lite 27RKS. It had half dozen workmanship issues from factory (broken hinges, Table leaf hinge, ceiling strapping, broken charging station, wooden trim damaged, only one set of keys) and found a huge leak in nose cap seam we found a few months after purchase. The service and sales folks where great it took a couple trips in (waiting for parts & we wanted to use camping) and they fixed all our issues. The entire team are very friendly, courteous, and professional as well as always followed up to check that all issues had been corrected. I would not hesitate to recommend them to family and friends
View full review
Review
#714108 Review #714108 is a subjective opinion of poster.
Pros
  • Sales and service
Reason of review
Good customer service
Tags
  • Service Quality Great

Camping World - 2004 Fleetwood Wilderness Advantage Review from Germantown, Maryland

Be prepared to bend over and take it, because you are definetly going to get screwed dealing with these people! My husband and I purchased a used 5th wheel, granted it was used, granted it was purchased "as is" and we were made aware of "the repairs" that were needed to be made. With that in mind and knowing what needed to be done we purchased the 5th wheel....nothing prepared us for everything else that was wrong with it that they hesitated to tell us and then on top of everything else...our second camping trip on the way home half of our roof blew off!!...do these people actually check these things before selling them!!!...I've tried contacting them about this, but of course they do not want to hear from anyone unless you are purchasing their ***! They already have our money, so why would they care! Will never deal with these people ever again and will advise anyone else the same!
View full review
Review
#713565 Review #713565 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World need to control their vendors

4.0
Details
This is a chat I had with Camping World and it tells it all: Adrian D (October 9, 2015 at 12:16:03 PM EDT): Hello! Thanks for chatting with us at Camping World. My name is Adrian. How may I assist you? Me (October 9, 2015 at 12:21:47 PM EDT): Camping World in Winchester has had PO#2081030 to HWH for over a month and they still have not received the jacks they ordered. They have called many times to check on the status and they seem to be getting the run around with a different answer from HWH each time. The guys at Winchester serve me well and I have no complaints with them....Its HWH. As one of your vendors I suggest you jack them up. This is not the first time that Winchester has had problems with HWH because the same thing happened to me on two other occasions. This makes Camping World look bad I know a lot of RV.ers that are pretty pissed with time of service because you seem not to control you vendors very well. Adrian D (October 9, 2015 at 12:26:24 PM EDT): Unfortunately there is nothing we can do to control vendors. We do everything we can for our customers and work with them to the best of our ability. But, ultimately we do not have control over them. I do apologize for any inconvenience that has been caused. Me (October 9, 2015 at 12:29:29 PM EDT): That can't be true....Of course you have control over your vendors. If they don't provide the public with proper service don't advertise for them as you do in your stores and use them as a last resort. I am sure if Camping World was really concerned about the customers the President of Camping World would get on the phone with the President of the Vendor and get things straight. Adrian D (October 9, 2015 at 12:33:30 PM EDT): That only controls what we sell and offer, and does not control vendors directly. We offer products and services that are popular, requested, etc. for our customers. We do our best to stock products in our own warehouses to avoid drop ships, but it is not always possible to do so. Vendor issues are known and handled by a team set specifically aside for that task. Me (October 9, 2015 at 12:37:42 PM EDT): Well Adrian tell the vendor team to get to work. I get letters and emails from your president all the time about wanting to provide us with the best service. So, I suggest you let management know that in the case of your vendors your service needs some attention. I deal with vendors everyday and I would never let this happen. Anyway I let Camping World know and now I am off to tell the world. If you get a chance check out the reviews online about Camping World. Good by
View full review
Review
#713463 Review #713463 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Camping World experience horrible and unprofessional

We recently experienced a fiasco at Camping World in Cichester N.H. We scheduled to have a Blue Ox tow system installed on our new Jeep Wrangler.We were told it would take about six hours. We drove about two hrs. north to a scheduled 12 noon appointment, which seemed to be a bit late to get started on the work. We arrived and were told it would be about 12 hrs and we wouldn't have the car back for a couple of days. The counter "experts" kept passing the buck and blame back and forth and no one was taking any responsibility for the confusion or mix up. Our jeep was dropped off on Wednesday and told it would probably be ready Friday. We were told not to call, but to use email as they always check and reply to email. We tried to email on Friday, no response. We returned on Monday to hear the crock that the work had not been started yet and it would be a few days yet. As I was about to boil over with frustration, and anger the responses were slow, uninterested, confusing and disrespectful. A service manager came out to announce they were referring to another jeep and ours should be ready in two hours. It was now the fifth day and they still needed two more hrs.. When it was ready, about two hrs. later there was no service mechanic around to demonstrate how to hookup or operate the system, instead they sent the same indignant counter girl out to read and try to learn how to set up the system and she told us, as she stumbled through the directions, to figure it out and hook it up ourselves. The whole experience was witless and judgmental against us their new customers. We trusted they knew what they were doing. They might as well all have been just hired that morning without training. It was as far from a professional experience as any one could imagine. There is no way I would ever patronize that facility again and I'm not sure I would ever trust Camping World anywhere to service, repair or supply items for our RV again. We were thoroughly disappointed and disgusted with the whole experience. I will pass the negative word along and make sure no one is sent their way as long as I have anything to say about it.
View full review
2 comments
Anonymous
#1099329

Look at the 700+ complaints. The entire company operates this way.

Anonymous
#1045431

I am starting to believe this is how they operate most of their service departments. Some how the word needs to get out there about their poor work.

View more comments (1)
Review
#713144 Review #713144 is a subjective opinion of poster.
Cons
  • Service and respect for the customer
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Bad Business Ethics And Practices