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Camping World Staff Review from Lynchburg, Virginia

Just when you think Camping World of Roanoke Va can not get any worse I find out that the one person in service has been let go!! Are you kidding me, Tommy has been the only reason we even come back, for years my wife and I actually drive out of our way just to have yearly maintaince preformed as well as anything major, we trusted Tommy and was always treated like family and now that he is no longer employed their we will NOT return for any reason. Hard to believe that a company like Camping World would ever let the glue that held that service department go.
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1 comment
Anonymous
#1059719

He was probably to honest , Marcus only wants liars and thieves

Review
#728251 Review #728251 is a subjective opinion of poster.

Camping World Service Department Review

2.9
Details
I called service five times and no one will never call you back and yes after two weeks of this I found another dealer to fix my camper and I will get my new camper from theam camping world lost this sale
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Review
#727971 Review #727971 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World service sucks

Took my motorhome into Camping World where I bought it for a burnt out motor on a slide. I was very patient and told them when I need it, which was over a month out. I spoke to them a week before I needed it and they didn't have the part yet. They assured me that they would take one off of another motorhome if need be to get my motorhome to me on time My drop dead date came and went and they still didn't have it fixed. Spoke to the local manager and he could have given a sh...... Marcus you should be very disappointed in the service that your company gives.
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1 comment
Anonymous
#1187130

Why would he care, he is making big bucks helping people in the TV show the profit. Maybe he should have a TV show about camping and the pissed off customers.

Review
#727821 Review #727821 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Philipsburg, Pennsylvania - Good Sales Person -----poor management

4.0
Details
purchased 2004 DamonCallenger Motorhome. On delivery discovered windshield unsealed. Since we live 100 miles from the Hamburg NY dealership we offered to check around to see if it could be done for about the same price here at home. We did so with and estimate of $200 if one window was a problem and if it was found to be both it would be $400. We got approval from the store and had it done here, both windows. The "service" person who came to the area and that we did not see, verified it and we had it fixed. As it was it was both. We paid the bill and sent the receipt for reimbursement. I have been on the phone, have faxed x 3 the receipts and still not paid. $420. This was done on 9/22. Will never go back to them for anything. Feel bad for the sales person.
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Review
#727535 Review #727535 is a subjective opinion of poster.
Pros
  • Variety of campers
Cons
  • No communication
Reason of review
windshield issue on delivery
Loss
$424
Preferred solution
Full refund

Camping World in Cicero, New York - Pay Exorbitant fees upfront for title and registration

We purchased a 2016 19 ft Hideout from Camping World in Syracuse. While reviewing the contract with the finance manager an upfront fee of $393.50 was added for Public Officials and Fees. We were informed the fees were to cover DMV title and registration. We inquired, "Why so Much," and were informed Camping World uses charges a specific amount upfront on all units they sell and we would be given a refund of any residual after actual DMV fees were paid. The trailer was purchased October 5, 2015 We received our registration by mail, $53.00, and a day later the title. As of November 1, 2015 despite calls to Camping World we have not received a refund of what equates to a substantial difference in what was initially collected. It seems likely the time is drawing near to contact the Attorney General.
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Review
#727038 Review #727038 is a subjective opinion of poster.
Reason of review
Exorbitant Fees Collected
Loss
$340
Tags
  • Exhorbitant Fees Collected

Brake Buddy warranty repair service at Camping World

We were towing our car behind our motorhome when the car's brakes locked up. We finally had to cut a brake cable to get the brakes released. It is covered under the warranty. Camping World has now been working on it for two months. Last Thursday I was told my car would finally be ready in two or three hours. After eight hours I was told it wouldn't be ready after all and they would need me to leave my car (which I use to transport our large dogs) for "a couple days". They said my car would get "top priority". Got a call Friday evening saying they hadn't even started on it yet and that I could come get my car because they wouldn't be working on it until next week.
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Review
#726595 Review #726595 is a subjective opinion of poster.
Cons
  • Mislead and wasted our time
  • Lack of response
  • Service or lies
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Deliver product or service ordered

Camping World in Chattanooga, Tennessee - Shady Folks

Hello Marcus Lemonis CEO of Camping World, Thanks for your email. We believe that Camping World Chattanooga has violated a number of Tennessee Consumer Laws. Your sales team in Chattanooga accepted an offered $17,098K "out the door" price on this CTU249RB Coleman Camper. Took our $2K down payment check, we were congratulated and presented with a SOLD sign in front of other customers and sales staff. However, we were presented with a sales agreement that did not contain those terms. When we questioned the contract our check was returned to us and we were told that they could not sell us the camper for that price.
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4 comments
Anonymous
#1331717

He took your offer to the desk with your money down to get it done. Clearly, what happened was they did not accept your offer and your money was returned to you.

This is not complicated to understand but it must have been to you. I apologize for that.

Anonymous
#1266849

Camping World of Chattanooga has the very worst service department!!Rick Gutherie and Casey Sullivan should not be working there at all!! Don't expect them to do anything they tell you they will do! It won't happen and they don't care!

Anonymous
#1311782
@Anonymous

That sounds crazy. They are amazing at this location and they are caring and take care of their guests

Anonymous
#1444912
@Anonymous

I have always received good service at Chattanooga location. We purchases our camper there and have no complaints. Will buy there again.

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Review
#726497 Review #726497 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Dishonesty
Reason of review
Bait & Switch, Dishonesty
Loss
$5000
Preferred solution
Honor Contracts

Other Product Review

As all other complaints POOR CUSTOMER SERVICE not much action to correct JS 515-782-1140
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Review
#726354 Review #726354 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Base Rails And Install Kit Review from Indianapolis, Indiana

1.0
Details
Camping World - Base Rails And Install Kit Review from Indianapolis, Indiana
Camping World - Base Rails And Install Kit Review from Indianapolis, Indiana
Had rails installation for 5th wheel done just had this installed 8 month ago but up graded truck working lots of hours otherwise I would done my self. Waited their time line to get the price I wanted to pay . Dropped off then the first call came asking for more money because you have this well they knew I have a new truck so this is a bait and switch I feel .Then I get call saying your craigslist item is bent well I bought this new 8 month s ago and pulled 2 times trying to sell me a new one . I said no so they didn't put pins and attach it was sitting one hole off to passanger side. There was metal shaving in the bed next to the holes on a 70 thousand truck. I got back to camper and went to put in place wouldn't go tried several times then I slid one rail so i could get good veiw was a 1/4 inch off called them and get the run around just want them to do right.
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Review
#725922 Review #725922 is a subjective opinion of poster.
Reason of review
Bad quality

Colemen Travel Trailer Review

1.5
Details
Service sucks trailer in three times for repairs new trailer three problems with leaks and slide don't work hase been used for only 5 days in there shop for 10 weeks uneceptable
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Review
#725293 Review #725293 is a subjective opinion of poster.
Reason of review
Bad quality