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Camping World, St. Augustine Fl Very Professional!

4.4
Details
We purchased a 2014 24' Keystone Bullet that was in perfect condition, so the quality was very good. On our maiden voyage, we sprung leaks in the water lines, holding tank gauges quit working and one of the inside cabinets collapsed. Once home, we took the unit back to Camping World to determine the repairs and costs. There was some question as to who was responsible for the repairs since we did not purchase an extended service contract. It was determined that the difficulty was in the placement on the hitch and the weight distribution bars which had caused the unit to bounce up and down, and so all the repair problems. Ken Stumpe, the General Manager was very cooperative and took care of all the repairs without any cost to us. We did think it prudent though to purchase a 3-years service contract for any problems we might incur later on. Lou Astuto, the salesman who sold us the unit was extremely helpful and made sure our problems were addressed...we are extremely pleased...
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Review
#734020 Review #734020 is a subjective opinion of poster.
Pros
  • Management of business
  • Lou astuto
  • Salesman
Reason of review
Good customer service
Tags
  • St Augustine Camping World

Camping World - Ignored and Lied to in Myrtle Beach

2.6
Details
I bought a new 5th Wheel at Hwy 544 location in Myrtle Beach SC. I had a permanent site for it behind my shop and didn't have a truck yet, so had it delivered. The ground was a little soggy from heavy rain when delivered, so they couldn't get it exactly where I wanted it. They said they will come back out when the ground dried up some. That was fine and understandable. A few weeks later or so, I was opening my shop and they showed up unanounced and wanted to move it into place. I was in the process of opening my shop and was caught of guard, but allowed them to do it. I was going back and forth between the rv and shop, since I had a register full of money and the breaker panel was never turned off or the power cord disconnected from the rv. As they were moving it the power cord was pulled taunt at one point. That must have caused a surge since the 12volt c onverter, fridge control and microwave control got fried. I felt as though they should pay for it since they showed up unanounced and I wasn't given time to prepare the unit to be moved. I should have said no, but like I said, I was caught off guard and was more concerned witht the shop being unattended. The worst thing is I called and emailed several times and never got a call back. I had to drive 45 min to the Camping World Service Center to get anything done. They finally came and got the camper, then 3 weeks went by and I never heard anything. Their phones always go to voice mail and I had to go there again just to get someone to talk too. They told me it was ready and would be delivered the next day. The next day came around and no Camper and No phone call. Had to go their again and ws told it was ready and would be delivered the next day by the service manager. I asked to see the unit, since now i was wondering if they were avaiding me because they damaged it or something. I didn't know what to think. He said sure and they hooked it up and opened it. There was no power in the unit. It sat there for over 3 weeks and had never even been touched by a service tech. He said he would run it through the warranty process. So after 2-3 months, when it was all said and done. I was lied to, ignored and made to feel like I didn't matter now that they had my money. The waranty would not pay for the repairs and neither would Camping World. But the Manager for the Store summed it up best after I complained about how long it took just to tell me they wouldn't pay, when he said, "We have Units that have been here for seven months". And said it as though that was acceptable. What a joke of a company they are from top to bottom. The CEO of Camping World has a television show about saving failing companies and this is happening in the one he is running. He obviously only cares about sales, but the shakey foundation this company is built on will eventually crumble. Repeat customers matter and you lost one for life.
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Review
#733813 Review #733813 is a subjective opinion of poster.
Cons
  • Lied to and ignored by service dept
Preferred solution
You have lost me as a costomer for life. This was the single worst experience with any company I've ever had. I suggest you build a better post-buyer customer experience.

Camping World in Santa Barbara, California - After 7 weeks it was worst than when it was brought in

What happened to Proud to Be An American and the quality we produce. Slides had stripped screw in plates and plates were replaced and screws were not counter sunk. This leaves heads of screws to affect weather stripping and leaks. Was called and told it was ready I traveled 1 and 1/2 to get there and nothing was done right. door missing in bedroom we found in someones office. parts still in parts department. Exterior was power washed and full of water hope it will work. Main slide is worked and they can't fix they said they could. I found if you don't buy from the dealer you are a 2nd rate owner and put on hold 7 weeks and nothing was fixed one more time 7 weeks. I have owned coach for 9 months its been in for service 2 different dealers for a total of 13 weeks. !/3 of the time I have owned it. If you read this think before you leap. This is no bull ***
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1 comment
Anonymous
#1099286

It doesn't matter if you did buy from CW, you are treaTed the same by their service fepartments. Had bad experiences with CW in Garner, NC, Fayetteville, NC and Oakwood , GA.

Will never set foot on a CW property again in life.

D.

C. BURRELL

Review
#732893 Review #732893 is a subjective opinion of poster.
Reason of review
Bad quality

Poor, overpriced service at camping World Hendersonville NC

Does Marcus Lemonis read any of these? Had an awful experience, I am new at rving, took my vintage trailer in for a LP test and to have two marker lights replaced. 229.00 later, I was told I had a leaky manifold on the stove and they could not fix it. Did not test the furnace or the hot water heater. Recommended changing all ten marker lights for another 200 clams. Bought the lights at auto zone and fixed myself. Friendly folks, but the separation between the store and the service dept is problematic and inefficient. Will not go back to camping world except in a big time emergency. My humble advice is to find another service shop, hopefully more thorough and that believes in decent customer service. Marcus, you need to make some changes.
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1 comment
Anonymous
#1062367

call Marcus directly

847 229 6443

407 221 6073

Review
#731684 Review #731684 is a subjective opinion of poster.
Cons
  • Incomplete diagnostic
Reason of review
Bad quality
Preferred solution
Price reduction

Great service at Madison Wisconsin Camping World

2 - 3 years ago we stopped at the Camping World in Madison, Wisconsin to buy a replacement mattress for the used RV we had just purchased. We are older people and not able to handle much that is heavy or bulky. The mattress that we purchased was in a large box, heavy, and not easy to handle.  Not only did a salesperson carry our new mattress out to our RV for us, but he removed our old mattress, put the new mattress in place, and allowed us to leave our old mattress for disposal. We have been enjoying that mattress ever since.  I consider this to be great service.  We would stop at that location anytime we needed something and happened to be driving in that direction. 
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Review
#730884 Review #730884 is a subjective opinion of poster.
Pros
  • That salespeople were so willing to help
Reason of review
GREAT customer service

Camping World in Philadelphia, Pennsylvania - The seveice department needs to be close down

4.0
Details
I'm not sure where to start I am so frustrated! I guess I will tell you that I am new at RVing and have an older class A. but i am not slow at customer service. Columbus S.C Camping World has no clue how to do treat customers, they lie through their teeth. They have promise me to fix my leveler for six month. First of all they have ordered the wrong part x 2, causing me to have travel there each time and they still haven't got it right! I STILL HAVE TO GO BACK AGAIN HOPING THIS TIME THEY GET IT RIGHT! i can not spend another 4 hours in that place!!!! i wiil never send teel anyone to go there for severvice. if i know how i would open one up here there is all kinds of opportunity and only 1 RV support here there is money to be made.
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1 comment
Anonymous
#1059711

Your problem seems to be country wide , liars and thieves , just heard a little good news , camping world of bath NY has closed.

Review
#730271 Review #730271 is a subjective opinion of poster.
Pros
  • Had a great supply of camping items and different coaches
Cons
  • Customer service arrogance
  • Parts not ordered
  • Lack of integrity
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Repair Work Pricing

Camping World Camper Service Department Review from Cunningham, Tennessee

3.0
Details
Took my class a to camping world nashville for body work. We are full-time rv so this is our home. They have had it 3 months before we finally got it back yesterday and when we got there we had to wait on them to put a new wheel on. They had it several weeks before they started working on it. Luckily we were 300 miles from family when we had the accident or we would have had no place to go. Alternator went out while at their shop, and I understand things happen. They tell me it will be $3500.00 to replace it. I told them I would have it picked up because I could have it repaired at Freightliner, including tow bill, for $1200.00. They told me they checked some numbers and could do it at $1500.00. Went to pick it up yesterday and was hit with another big charge on the alternator that they had FORGOT to charge me. Tried to call CEO of Camping World today and got some guy trying to give me a gift card for Wal-Mart and he wouldn't connect me with someone unless I gave him credit card number to bill me for shipping. Told him I didn't want it put he was still asking for info when I hung up on him.
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4 comments
Anonymous
#1061731

I'm sorry. Auto correct took over Marcus's last name.

It's Lemonis.

I disagree with the person below. I find him to be concerned and very nice!

Anonymous
#1061725

You can find CEO Marcus Malonis on Twitter. You can also find his website and email.

If you send him an email he answers them immediately and directs them to Julie at Camping World. She is the manager. Marcus demands they correct any problems immediately. I'm sorry you've had this problem.

We just had a similar problem with overcharging.

It's the first time though. We are usually taken care of with no problem.

Anonymous
#1099289
@Anonymous

Poor customer service starts at the highest level. If poor customer relations were not tolerated by the CEO, it would not be rampart throughout the company. Lemon is needs to look at his own organization before advising someone else.

Anonymous
#1059715

Marcus Leminis has trained his employees to be liars and thieves , had you got a hold of him he probably would have congratulated his employee on the fine job they are doing ,$3500 for an alternator yikes !

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Review
#729980 Review #729980 is a subjective opinion of poster.
Reason of review
Poor customer service

1999 American Coach American Tradition 40C Review

2.6
Details
Went to purchase a 1999 american tradition and advertisement states 36,012 miles but dealer in oakwood ga camping world can not prove milege before purchase odometer shows 3006 miles would buy but i feel this is a rip off ,thought someone should know.Bad Bussines
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Review
#729635 Review #729635 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 2016 Coleman Travel Trailer Review from Houston, Texas

I just bought a brand new every from camping world 2016 from the time I plugged it in the hot water heater didn't work, it rained the roof leaked, call them they just shuffle you around on the phone to a answering machine and never call you back, after you sign the papers they don't give one *** about you. I would never go there again and I would advise anyone thinking of going there to not, worst place I ever seen. They don't care about taking care of there customers or standing behind the RVs they sell!!!
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2 comments
Anonymous
#1134499

We have had the same issue with a 2016 Coleman travel trailer from Camping World in Roanoke, Va. The travel trswr has been in the shop more than it has been with us.

The service staff is rude and makes more effort to say something is not covered by the warranty than it would take to fix it. Very disappointed.

Anonymous
#1059718

Wish there was a way to get these complaints to people to read before they go to campingworld , I wish I had . They are thieves .

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Review
#729492 Review #729492 is a subjective opinion of poster.
Reason of review
Bad quality

Meridian Idaho Camping World worst dealer ever

2.8
Details
Bought new 2015 37ft cougar 5th wheel. did walk thru and found kitchen table loose they said they would fix. went and signed papers and took trailer home. opened trailer up and found dealer ran long screws thru table and went thru floor and when they closed the tip out if ripped thru the hard wood floor. complete floor had to be replaced. the broke out side door latch and when I called about it they wouldn't call me back. Took then 4 months to get me the remote for the stereo that was missing. Had trailer in for repairs 7 times with in 7 months every time was for something they broke the last visit or something they didn't fix the last visit. There is little to no customer service. had to contact manager many time to get service wrighter to call me back.
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Review
#729225 Review #729225 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution