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Camping World in Santa Barbara, California - After 7 weeks it was worst than when it was brought in

What happened to Proud to Be An American and the quality we produce. Slides had stripped screw in plates and plates were replaced and screws were not counter sunk. This leaves heads of screws to affect weather stripping and leaks. Was called and told it was ready I traveled 1 and 1/2 to get there and nothing was done right. door missing in bedroom we found in someones office. parts still in parts department. Exterior was power washed and full of water hope it will work. Main slide is worked and they can't fix they said they could. I found if you don't buy from the dealer you are a 2nd rate owner and put on hold 7 weeks and nothing was fixed one more time 7 weeks. I have owned coach for 9 months its been in for service 2 different dealers for a total of 13 weeks. !/3 of the time I have owned it. If you read this think before you leap. This is no bull ***
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1 comment
Anonymous
#1099286

It doesn't matter if you did buy from CW, you are treaTed the same by their service fepartments. Had bad experiences with CW in Garner, NC, Fayetteville, NC and Oakwood , GA.

Will never set foot on a CW property again in life.

D.

C. BURRELL

Review
#732893 Review #732893 is a subjective opinion of poster.
Reason of review
Bad quality

Poor, overpriced service at camping World Hendersonville NC

Does Marcus Lemonis read any of these? Had an awful experience, I am new at rving, took my vintage trailer in for a LP test and to have two marker lights replaced. 229.00 later, I was told I had a leaky manifold on the stove and they could not fix it. Did not test the furnace or the hot water heater. Recommended changing all ten marker lights for another 200 clams. Bought the lights at auto zone and fixed myself. Friendly folks, but the separation between the store and the service dept is problematic and inefficient. Will not go back to camping world except in a big time emergency. My humble advice is to find another service shop, hopefully more thorough and that believes in decent customer service. Marcus, you need to make some changes.
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1 comment
Anonymous
#1062367

call Marcus directly

847 229 6443

407 221 6073

Review
#731684 Review #731684 is a subjective opinion of poster.
Cons
  • Incomplete diagnostic
Reason of review
Bad quality
Preferred solution
Price reduction

Great service at Madison Wisconsin Camping World

2 - 3 years ago we stopped at the Camping World in Madison, Wisconsin to buy a replacement mattress for the used RV we had just purchased. We are older people and not able to handle much that is heavy or bulky. The mattress that we purchased was in a large box, heavy, and not easy to handle.  Not only did a salesperson carry our new mattress out to our RV for us, but he removed our old mattress, put the new mattress in place, and allowed us to leave our old mattress for disposal. We have been enjoying that mattress ever since.  I consider this to be great service.  We would stop at that location anytime we needed something and happened to be driving in that direction. 
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Review
#730884 Review #730884 is a subjective opinion of poster.
Pros
  • That salespeople were so willing to help
Reason of review
GREAT customer service

Camping World in Philadelphia, Pennsylvania - The seveice department needs to be close down

4.0
Details
I'm not sure where to start I am so frustrated! I guess I will tell you that I am new at RVing and have an older class A. but i am not slow at customer service. Columbus S.C Camping World has no clue how to do treat customers, they lie through their teeth. They have promise me to fix my leveler for six month. First of all they have ordered the wrong part x 2, causing me to have travel there each time and they still haven't got it right! I STILL HAVE TO GO BACK AGAIN HOPING THIS TIME THEY GET IT RIGHT! i can not spend another 4 hours in that place!!!! i wiil never send teel anyone to go there for severvice. if i know how i would open one up here there is all kinds of opportunity and only 1 RV support here there is money to be made.
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1 comment
Anonymous
#1059711

Your problem seems to be country wide , liars and thieves , just heard a little good news , camping world of bath NY has closed.

Review
#730271 Review #730271 is a subjective opinion of poster.
Pros
  • Had a great supply of camping items and different coaches
Cons
  • Customer service arrogance
  • Parts not ordered
  • Lack of integrity
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Repair Work Pricing

Camping World Camper Service Department Review from Cunningham, Tennessee

3.0
Details
Took my class a to camping world nashville for body work. We are full-time rv so this is our home. They have had it 3 months before we finally got it back yesterday and when we got there we had to wait on them to put a new wheel on. They had it several weeks before they started working on it. Luckily we were 300 miles from family when we had the accident or we would have had no place to go. Alternator went out while at their shop, and I understand things happen. They tell me it will be $3500.00 to replace it. I told them I would have it picked up because I could have it repaired at Freightliner, including tow bill, for $1200.00. They told me they checked some numbers and could do it at $1500.00. Went to pick it up yesterday and was hit with another big charge on the alternator that they had FORGOT to charge me. Tried to call CEO of Camping World today and got some guy trying to give me a gift card for Wal-Mart and he wouldn't connect me with someone unless I gave him credit card number to bill me for shipping. Told him I didn't want it put he was still asking for info when I hung up on him.
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4 comments
Anonymous
#1061731

I'm sorry. Auto correct took over Marcus's last name.

It's Lemonis.

I disagree with the person below. I find him to be concerned and very nice!

Anonymous
#1061725

You can find CEO Marcus Malonis on Twitter. You can also find his website and email.

If you send him an email he answers them immediately and directs them to Julie at Camping World. She is the manager. Marcus demands they correct any problems immediately. I'm sorry you've had this problem.

We just had a similar problem with overcharging.

It's the first time though. We are usually taken care of with no problem.

Anonymous
#1099289
@Anonymous

Poor customer service starts at the highest level. If poor customer relations were not tolerated by the CEO, it would not be rampart throughout the company. Lemon is needs to look at his own organization before advising someone else.

Anonymous
#1059715

Marcus Leminis has trained his employees to be liars and thieves , had you got a hold of him he probably would have congratulated his employee on the fine job they are doing ,$3500 for an alternator yikes !

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Review
#729980 Review #729980 is a subjective opinion of poster.
Reason of review
Poor customer service

1999 American Coach American Tradition 40C Review

2.6
Details
Went to purchase a 1999 american tradition and advertisement states 36,012 miles but dealer in oakwood ga camping world can not prove milege before purchase odometer shows 3006 miles would buy but i feel this is a rip off ,thought someone should know.Bad Bussines
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Review
#729635 Review #729635 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 2016 Coleman Travel Trailer Review from Houston, Texas

I just bought a brand new every from camping world 2016 from the time I plugged it in the hot water heater didn't work, it rained the roof leaked, call them they just shuffle you around on the phone to a answering machine and never call you back, after you sign the papers they don't give one *** about you. I would never go there again and I would advise anyone thinking of going there to not, worst place I ever seen. They don't care about taking care of there customers or standing behind the RVs they sell!!!
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2 comments
Anonymous
#1134499

We have had the same issue with a 2016 Coleman travel trailer from Camping World in Roanoke, Va. The travel trswr has been in the shop more than it has been with us.

The service staff is rude and makes more effort to say something is not covered by the warranty than it would take to fix it. Very disappointed.

Anonymous
#1059718

Wish there was a way to get these complaints to people to read before they go to campingworld , I wish I had . They are thieves .

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Review
#729492 Review #729492 is a subjective opinion of poster.
Reason of review
Bad quality

Meridian Idaho Camping World worst dealer ever

2.8
Details
Bought new 2015 37ft cougar 5th wheel. did walk thru and found kitchen table loose they said they would fix. went and signed papers and took trailer home. opened trailer up and found dealer ran long screws thru table and went thru floor and when they closed the tip out if ripped thru the hard wood floor. complete floor had to be replaced. the broke out side door latch and when I called about it they wouldn't call me back. Took then 4 months to get me the remote for the stereo that was missing. Had trailer in for repairs 7 times with in 7 months every time was for something they broke the last visit or something they didn't fix the last visit. There is little to no customer service. had to contact manager many time to get service wrighter to call me back.
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Review
#729225 Review #729225 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Camping World Staff Review from Lynchburg, Virginia

Just when you think Camping World of Roanoke Va can not get any worse I find out that the one person in service has been let go!! Are you kidding me, Tommy has been the only reason we even come back, for years my wife and I actually drive out of our way just to have yearly maintaince preformed as well as anything major, we trusted Tommy and was always treated like family and now that he is no longer employed their we will NOT return for any reason. Hard to believe that a company like Camping World would ever let the glue that held that service department go.
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1 comment
Anonymous
#1059719

He was probably to honest , Marcus only wants liars and thieves

Review
#728251 Review #728251 is a subjective opinion of poster.

Camping World Service Department Review

2.9
Details
I called service five times and no one will never call you back and yes after two weeks of this I found another dealer to fix my camper and I will get my new camper from theam camping world lost this sale
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Review
#727971 Review #727971 is a subjective opinion of poster.
Reason of review
Poor customer service