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Camping World in Oakland GA SUCKS!

3.7
Details
Ross and Heather Hi there! We just purchased a new 2016 top of the line Jayco Pinnacle 5th wheel from Camping World in Oakland GA. Not only do we have a bunch of issues with the fifth wheel but we also had one of worst experiences with a few of the Camping World staff as well a long day with tons of hiccups. We went to Camping World on my wife’s birthday 11-29-15 to look around and after looking at a few models we settled on the Pinnacle. We had previously visited the same Camping World when they were having their weekend sale and we spoke with the Jayco rep and he went through the whole line and explained a lot of the features your company has that others don’t as well as how well the product is made and your warranty. We chose to go with Jayco based on the rep as we will be living in the Pinnacle fulltime, so we wanted the stability and craftsman ship of Jayco. On 11-29-15 we put a deposit down on the unit and explained to the manager as well as the sales rep that we need the unit the next day. Waiting is not an option and that we would choose something different or go somewhere else if the unit would not be ready on that time frame. We were told that the unit would have at least four guys on it and any issues would be fixed and gone through before we even got there. Our appt time was 11 am; we purposely got there later to make sure the unit would be ready when we got there. We were told the day before we would be given a walk through with a tech and given a short tutorial of how to work the unit. The tech did an amazing job showing us how to work the unit. When we got there we were ecstatic as we have been saving for years to be able to do this move. However, after being at Camping World all day and problem after problem arising and people, acting like we were bothering them for legit problems we were finding. My husband asked for I owe you slips so we could have a tech come out and have the problems fixed. By 4:30 we had signed the papers and handed over our check and as soon as that happened it was like we were pieces of dirt after that happened. Honestly, we paid $67 thousand in cash through a cashier’s check from our bank and we shouldn’t be treated like *** weather we paid $500 or 1 mill but the point is as soon as they got paid it was like we were on our own and we were pests to them. Plus, right before the unit was set to leave; the warranty person came over and hassled my husband to sign an extended warranty and was threatening him that the price goes up after he steps out the door and that he had to sign a waiver before he left. After my husband explained to her that he was dizzy and starving not feeling good from not eating anything all day from being stuck there at the lot all day. We were told that Camping world was not responsible for any issues with the unit after we left the lot. We were to call Jayco for any other issues that had arrived. I myself asked the man that we signed the title papers with who we needed to call if problems were to arise. I mean come on it’s a new product things go wrong. Weather it’s a car, a sewing machine or an Rv; something is bound to eventually come up. So I wanted to know for myself who to call, after reading a liability form for the warranty; I asked the, man who I call if a problem were to come up. He looked at me square in the face and said I have no idea, ask your sales man! As he rudely rushed out of the room as I was asking another question. . It felt like a total slap in our faces.. This happened right after we gave them the check, do you see where I’m going with this. It’s like oh we will promise you the moon and stars until you pay and then we throw you out in the cold.. Not a great feeling ya know? Below is a list of the things we found wrong with the unit most of which my husband found while at the lot. However we have found a few more things since we have had the unit here in the campground. 1. The Carpet is loose and raised in the living room; we were told that they would need to keep the unit for an additional three days. Even after we explained to them we had no choice and we had to take the unit home that day. . 2. The top Ac unit was never check and the fuse had popped which again my husband caught and had to make the technicians take a look at it and replace the fuse as they were pushing him to leave the lot. 3. The living slide on the right side (passenger) was left open and got stuck. They wanted the driver to deliver it to us like that. We have no truck yet so we needed Camping World to deliver it to us. My husband had the delivery guy call the manager and he sent over a man who had to reset the slide and it works and comes in now. 4. Then after the slide was shut it was *** eyed and they still tried to pull the unit out of the lot. My husband said no way, fix it. We have no truck and can not just bring it back. 5. As they were leaving my husband noticed the unit didn’t even have a temp tag, which we asked for earlier in the day when we signed the papers for the title over to us. We were told they would absolutely give us a 45 day temp tag. However once again they dropped the ball. 6. My husband also found a crack in the kick plate going up the steps, the inverter for the refrigerator doesn’t even turn on, the garbage can drawer does not close at all( this was supposedly fixed as well on the lot ) , all the big rollers for the blackout shades do not work properly and those were supposed to be ordered and fixed as well. My husband received an I owe you tickets for those after they made a huge deal about giving him the tickets for each of those items he found . 7. Today we found scratches all over the counter on the island and the table in the kitchen; those were not found when we were on the lot. So I called to Jayco and reported those today. We know they are not from us as we have been putting towels down through the whole move in and we have place mats on the table. 8. In the hallway going to the bedroom the trim on the floor is cracked as well the door frame and the framing around the glass on the bedroom door is peeling laminate. We don’t feel we are asking for a lot here, we paid a lot for this unit and we worked hard to get the money to purchase it. We expect the quality we were promised and are very disappointed with the service from Camping world and all the problems arising with the unit. As far as Jayco is concerned, we are blown away with the unit as a whole. We love the woodwork as well as the design . Thank You Heather And Ross
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Review
#744108 Review #744108 is a subjective opinion of poster.
Cons
  • Lack of accountability
  • Issues after buying and poor response of store
Reason of review
Poor customer service
Preferred solution
I really think the ceo of jayco needs to read this! so they dont do this to other people.
Tags
  • rude employee
  • Bad Business Ethics And Practices
  • Oak Wood
  • Georgia Camping World

Camping World - Fifth Wheel Rv Review from Blenheim, South Carolina

Took new 70 grand fifth wheel in for warranty repairs. Month later no repairs made, my fifth was filthy dirty and my battery was completely dead. Camp world sucks!!! Will never own any product camp world sells!!!! That was my second experience. First was even worse. Had four minor issues they had unit for 4 months. When i picked it up i had 15 problems and a huge gash in the front where they ran a forklift into it. I asked what they planned to do to fix damage they said nothing because warranty doesnt cover paint damage. Wtf??? Camp world is horrible. Why do people keep buying from them? Terrible company.
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Review
#743845 Review #743845 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rv Cover Review from Green Bay, Wisconsin

1.0
Details
I will never use camping world again. Roy the customer service supervisor in rude. He talked to my wife like she was a peice of sh&@$t. I will tell every one I know never to go there. There is better places to shop if that's the people they have working for them. I've been waiting for management to call and they will not. I don't know what kind of business they are running but it's a scam. I encourage every one not to shop there. And they are a rip off. We been waiting for are rv cover for two weeks so we called and they told us it was on back order till the middle of February. I live in WI. I was hoping to get it on before it snows but they do not know how to communicate and are very rude. If I could I would give them a - 5 stare worst experience ever. Matt
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Review
#743402 Review #743402 is a subjective opinion of poster.
Reason of review
Poor customer service

Rv Cover Review

Lack of communication with this company!!! Will spread the word and never use them again
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Review
#743258 Review #743258 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Denver, Colorado - Zero Gravity chair

1.0
Details
Called about an ad I saw about a chair today, and the customer service person in that department acted like it hurt him to help me. Didn't have a skew number, but this item was in sale ad and was the only item with the name Stone Peak gravity chair. Do they not have computers there to look up item? He did not not even know wtf a zero gravity chair was. So said I would call when I got home to find skew on y computer and then see if in stock to view before buying. THEN, get home, to see that the so-called cyber monday price on the chair I was looking at at 1 am this morn had increased in price. Some cyber monday deal, and the customer service sux! Will NEVER EVER buy from this place!!!!!
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Review
#742689 Review #742689 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Camping World Service Department Review

1.0
Details
Not enough space to list all of the complaints about service and the time it took to get the unit back in service. When returned unit still no correct total of around 90 days. I'm done with them will probably be treated better by a shade tree mechanic and the repairs will be better so after around $7000 of "service" it's time to say shove it.
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Review
#741823 Review #741823 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Sold us a lemon fifthwheel

1.0
Details
Camping World - Sold us a lemon fifthwheel
We bought a 2014 Alpine in the fall of 2014 at Syracuse camping world. We weren't able to use it till the next spring because we live in Syracuse NY. When we started to use it the slide keeps digging into the kitchen floor. Called Keystone they refuse to fix it. Camping world and Keystone do not stand by the products they sell. This will be the last trailer I will ever buy from camping world and Keystone. Pictured is what our floor looks like.
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1 comment
Anonymous
#1072010

Another one of Marcus Leminis Lemons. King of thieves

Review
#741587 Review #741587 is a subjective opinion of poster.
Cons
  • Not providing the service to my camper
Reason of review
Damaged or defective
Preferred solution
I just wasn't my floor fixed. The slide needs adjusting so it dose t dig up the floor. Tried twice with keystone and they refuse to fix.

Camping World in Meridian, Idaho - Dishonest Sales Approach

Had a terrible experience after purchasing a used 23 foot motorhome fro Meridain Camping World. There were 3 minor things needed with this coach prior to our purchasing. 1) A drawer runner re-attached. 2) a new pull strap for the awning. 3) The VCR properly connected to the TV. We made an appointment to bring the coach back for these simple 3 repairs a week after purchase and was told by service personel that since we had not purchased an extended warranty they would not honor what the sales personel (Nurja Kajdic and Randy McCarrel)had promised. We drove straight to Wilson RV and had all 3 problems taken care of that day for $154. $154 which would have cost Camping World less than $10 and now for the life of this coach the Camping World tire cover will have "Are Dishonset" added for their service advertising.
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4 comments
Anonymous
#1339333

Not true. Salesman told us it's above his pay grade to get involved!

Anonymous
#1154942

you should haven contacted the salesman they do have some input

Anonymous
#1145275

You needed to contact your salesman lm sure they could of helped you

Anonymous
#1069680

We went to camping world in Byron, Ga today. We told the salesman that my husband had a cast on the lower leg, he took us to fartherest point of their lot, dropped us off told us to look around he would be back, after waiting about twenty minutes we walked every step of the way back after 3 other camping world employees passed by us so we took our cash and left. Am not happy and will never go back to that one or any other, but I will tell everybody I know about my visit there.

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Review
#740103 Review #740103 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$154
Preferred solution
Absolutely Nothing

Camping World - Customer Service

My husband and I purchased a 2015 Thor Challenger from Camping World in Garner NC.....January of this year. While talking with the sales department and during the process of the purchase we were treated extremely nice and all our questions were answered as well as our calls being returned. We took our motor coach on our first trip and were told to return it with any problems....as they knew with a new coach we would have some. Our first list consist of 17 items! During the first six months, we had the coach two months and Camping World had it four months. It has been quite an experience dealing with the service department! We live an hour and a half from Garner so the expense of traveling back and forth has been very costly. Most of the problems have now been fixed...all it the issue with the hot water heater. It has been there twice for the same issue and still is not fixed! We called this week to schedule an appointment and were told it would be January before we could take it for work. Not acceptable!!! My husband left messages for the service manager and the writer that handles our issues...neither have returned his call. When you spend the kind of money we did...you would expect better customer service....no it's not a million dollar motor coach BUT we expect at least for our calls to be returned and questions to be answered!!
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Review
#739944 Review #739944 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Holiday Fl, service dept

1.8
Details
I brought my RV in for a battery charging issue. I knew it was a bad converter. At first they told me the converter wasn't the problem and that it was a short in the wiring. Three days later I called to see what they had found and they informed me that the converter was the issue. One of the two screws that holds the front of the power panel was cross threaded. They let my battery drain to nothing (500 mV across both) and then didn't charge it. I don't know how they could have teatime my system with twodead batteries. Overcharged for a covered (warranty) repair of my converter. I should have done it myself. It would have been cheaper and done better. Not impressed.
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Review
#739249 Review #739249 is a subjective opinion of poster.
Cons
  • Service manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • RV Warranty Service