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Camping World in Fairfield, Ohio - 1.4 Billion is revenue

1.5
Details
I have been camping since I was an infant - I am now 45 and it is my horrific experience with Camping World that has ended one of my favorite past time.. I had hope to pass along this tradition to my 2 young children but I have to waive the white flag and finally surrender...Camping World, you win - I give up. I purchased a new 2015 Keystone Summerland 32 weeks ago and have only had it in my possession for 3 of those weeks - I have made 9 trips to the dealership. There are not enough characters in this box to tell everything that went wrong and the absolute follies of the staff at the Fairfield, OH location. I honestly believe if I listed the issues no one would believe it and it may undermine the credibility of this site. People, Process and Product is what the CEO touts...I don't know the man and he may very well believe he has all 3 or perhaps his vision and judgment is clouded by the 1.3 billion in sales. They must be doing something right to have that kind of revenue right - compare them to the substandard products and service from your local dollar store and it makes sense. The problem is - that everyone on this site has spent more than $1 and has higher expectations - not unreasonable expectations...just expectations.
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2 comments
Anonymous
#1089941

Write or call Keystone and advice them of the issues and the problems with your dealer. They should recommend another repair facility that will accommodate you properly and hopefully log the complaint about the dealer.

Consistent complaints about the same dealer in large quantities may resolve camping world of being an authorized dealer. Unfortunately the best way to win against corporate greed and poor customer service is through monetary value.

Anonymous
#1147510
@Anonymous

Camping world in Fairfield has horrible customer service!! Took our camper in for estimate on a repair.

They had it for over a week and never called us.

We called and left messages to see what was going on. When we told the lady at desk that no one was calling us back she got nasty with us and said "there is only one guy working in that dept." I am sorry but not my problem..I will NEVER use them again nor refer them to anyone!!!

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Review
#760482 Review #760482 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$15000

Camping World in Jacksonville, Florida - Shoddy Work / Disinterested Management

I took my 2015 Dodge Ram in to have my 5th wheel hitch re-installed. A $700 job turned out to be over $1000 and the installer failed to place the pins in the bottom of the hitch which caused it to come up off of the truck bed. I sent an email to Camping World and stated that I felt like I should be credited for their shoddy work. I received a call back from Rodney but every time I return his call he is unavailable. DO NOT TAKE YOUR RV TO THIS LOCATION unless you want sub-par service
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Review
#759883 Review #759883 is a subjective opinion of poster.
Cons
  • Service or lies
Reason of review
Bad quality
Preferred solution
Price reduction

Camping World - 2012 Forest River Xlr Thunderbolt Review from Doylestown, Pennsylvania

Hey, I am very sorry I did not see this before I bought from Wood Village Camping World! I have spent everything I have on a 2012(was suppose to be 2013) Forrest River XLR. I drove 3.5-4 hrs one way to see the camper, walked through it was told it had been serviced, found things wrong with it was told they would clean it and fix things and could pick it up Saturday. It was not ready, they said I could stay in it they would get me power, they didn't, I froze that night as generator didn't have gas, battery went dead, then I waited all day the next day, I ask to see the repair sheet, and was told "you don't trust me"... I don't now, I drove home and nothing had been fixed! The carpet was now soaking wet from rain pouring in, the slide didn't go out , too many things to list.,.I am now spending (12/23-till who knows when)Christmas Eve and Christmas by myself in the parking lot if Camping World.... I feel they have taken $50,000 by deceiving me....I think it is time to put a stop to this...they also put a hitch on which on way hauling the camper back came loose.
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Review
#758150 Review #758150 is a subjective opinion of poster.
Reason of review
Bad quality

Other Product Review

Finally got my refund checks thanks
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Review
#757978 Review #757978 is a subjective opinion of poster.

Camping World in Fort Myers, Florida - Customer service and repair

1.0
Details
Since purchasing my coach in June 2015, it has been more in the shop than parked at my house ready for use. Main slide replaced. bedroom slide needed adjusting, water leak into coach, needed to be returned twice to find and repair cause,entee doors adjusted twice, bay door locks adjusted twice, only did one instead of all,radio replaced, antenna booster replaced, passenger seat adjustment repaired twice, fire alarms remounted, ice maker malfunction connection loose, sink window valence fell of, outside water valve replaced replaced and only connected with one retainer nut. Spare part deliveries between 4 - 6 weeks, wrong spares ordered or delivered whome ever you believe. Installtion times excessive 2-3 days. Coach not cleaned after installation, other items broken during installation. Every time I piked up the coach after repair we found something else or incomplete repairs. Slide out was opened against stops and stop jammed between caoch and slide frame, all fuses blown but not reported. would panesl were replaced wit cheap plywood and nails. Wire shavings and clippings were not cleaned up and screws ,nots and bolds were left on the floor. Coach was not cleaned after repairs. 80 Words is not enough to discribe all the things. My cutomer satisfaction rating for the Fort Myers service group is a 1 and that is generous.
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Review
#755666 Review #755666 is a subjective opinion of poster.
Cons
  • Would go somewhere else after warranty
Reason of review
Poor customer service
Preferred solution
Price reduction

Camping World Trade In Trade Up Review

3.3
Details
Traded my 2014 fifth wheel I bought at camping world of St augustine in October to la mesa rv in Sanford loan was paid off in a week 7 weeks later and numerous calls and lies I still have not gotten my warranty refund from these liers
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Review
#755228 Review #755228 is a subjective opinion of poster.
Reason of review
Problems with payment

Service at camping world

To all the customers of camping world The way it works at Cw is if you have warranty issues, warranty ( the manufacturers) may pay let say 1 hour to do a repair the tech. Only get paid 1 hour even if it takes 5 hours. The same goes for most services. So if they have a problem with your coach the tech.is the one who loses wages it a win win for Cw.The tech.may be working for penny's while Cw makes the money off the parts and the labor
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Review
#755063 Review #755063 is a subjective opinion of poster.
Cons
  • Sloppy workmanship bad attitude
Reason of review
Problems with payment
Preferred solution
Pay the tech.to repair the units right and explain it to the customer

The Customer is NEVER right at San Martin Camping World

We needed an air conditioner replaced, we requested Camping World when we received our insurance quote. Because my husband was going to be out of town for that next week, we asked if we could bring it in on a Saturday and then pick it up the next Saturday. The week before, I had brought in the insurance approval for the work, and asked for a copy, which I received, (this was some time before 2:00 that afternoon), when I called the next day, I was told that I had brought it in well after 3:00, which meant that the order couldn't be placed and that the part # wasn't on the approval (it was, she just didn't notice). I also was told that I was mistaken when I had mentioned that I had been there before 2:00. She told me that the part was discontinued, so she had to go through our insurance to get the change approved. After the approval, I made arrangements to bring in the 5th wheel on Saturday. We did bring it in, and my husband asked to have a tire replaced for our spare, and that we would pay for it when we returned. The work was done on that Wednesday, and I received a call, insisting that I make a payment for the deductible right then. I said that we were planning on making the payment on the day we pick it up, and that my husband would like to check it before we made the payment. She was quite insistent, but didn't call back for the rest of the week. Then, when we got there, the tire issue hadn't even been taken care of. We looked inside and saw a mess, which was quite different from when we dropped it off. Apparently, they were not careful moving it into the shop, the we noticed that our living room slide out had been opened and closed while we were gone. The bedroom is where the air conditioner was being replaced, which is the first slide out to be opened. (This is the last slide out to open when we push the button for slide outs, we noticed because we always put a silicone type sheet under the living room slider to keep from scratching the hardwood floor). The silicone sheet was not in there the way we always place it. I talked to the manager about this, and he called in the man who did the work, he of course denied that he opened the slider. The manager of course believed the employee. I wasn't asking for money or even to have the floor replaced, I just wanted to know why this happened, but as I said, the customer is NEVER right there. I know there are some honest and caring, helpful employees there, we have gotten help from them, but I can't say the same for the service department.
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Review
#753160 Review #753160 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Fife, Washington - Tried selling me a used water heater, TWICE!!!

I bought a water heater from Fife Camping World last week and noticed as I was walking out of the store that it looked like it had been repackaged. Sure enough it was!! It had tears and scratches on the metal and had grass visible on the top! I brought it back in to the store, they told me it was the last one. Because I just drove 1.5 hours to the store I insisted with the manager that I get free shipping on a new one. He agreed, I waited 1.5 weeks and got ANOTHER USED ONE!! With greasy finger prints all over the Styrofoam exterior and chipped. The box was visibly opened and was not even sealed on one end.
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Review
#753023 Review #753023 is a subjective opinion of poster.
Reason of review
Selling used product as new
Loss
$600
Preferred solution
Full refund

Camping World Warranty Review

1.8
Details
Bought extended warranty at camping world in anthony texas, told if I never use it, I would get a refund. Well I never used it. And now they r saying they don't do that.
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Review
#751818 Review #751818 is a subjective opinion of poster.
Reason of review
Poor customer service