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Camping World in Tucson, Arizona - Wrong Part

I was assured that the thermostat I was buying would work for my new RV a/c. I did take the part ( $120) and when it was to be installed I was told it was just a cover and that I need the replacement to switch from android to updated computer . I purchase the part in early April and returned it May 2. It was not 30 days. The manager said it is our policy not to return you money but give you a store credit? At no time or is it written on the sales receipt that electronics must be returned in 30 days. I told him you sold me the wrong part and it is under 30 days and I want my money returned. I had to continue with this manager for 5 to 10 minutes before he said. We do not do that but I will make an exception this time. Really you sold me the wrong part it is up to your company to make the situation right. I will never purchase from this company again. You are overpriced and have no concern for your customers. Not even a word about them selling me the wrong item. Beware of this company the customer is not always right or is never right.
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1 comment
Anonymous
#1405768

RV Industry:

MOST UNREGULATED in the country!!!!!!

Don't complain if you're a DUMB *** Republican..... NO REGULATION!!!!!!!

You're ruining it for ALL of US!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review
#840858 Review #840858 is a subjective opinion of poster.
Product
Cons
  • Lack of accountability
Reason of review
Poor customer service

Camping World in Fort Worth, Texas - Worst costumer service ever

1.0
Details
worst costumer service ever~ took my camper a month ago to have the hot water heater to be looked at. we have the extended insurance that should cover that. They called us with an estimate for something we didn't even want to be looked at. now, can not get anyone to even answer the phone. I was told that they will NEVER answer the phone number that is listed online ~ to put in extension 1122~ at least that extension had a answering machine, which didn't help~ I have no idea if they fixed anything or not~ I know from my insurance company that they have not been contacted about our camper. Folks, If you have any other choice go there, Do NOT come to camping world for service.
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Review
#840832 Review #840832 is a subjective opinion of poster.
Cons
  • Service
  • Repair service
  • Disrespect from management
Reason of review
Poor customer service

Camping World in Plainsboro, New Jersey - WORST EXSPERIENCE EVER AND STILL NOT OVER

1.0
Details
Scheduled for my motorhome to get some work done. Told me specific day and time to drop it off (which I was right on time). First ended up leaving at a locked gate because they would have anyone open the gate. Then was told would have an estimate in a day or two before repairs were made. After several un-returned phone calls stopped in a week later to be told they were backed up and hadn't even looked at it yet. After another week stopped in again and they were just pulling it in. Still no estimate. After more un-returned calls another visit to say they had already fixed some of it but, but were still waiting on parts list to finish estimate. Then they ordered parts that can't get and now have to order new. Been over a month now and still don't have my RV back. WORST CUSTOMER SERVICE AND WORST PRICING FOR REPAIRS. Have a 6" crack in a white fender and they wanted $2000 to fix it. WILL NEVER GO BACK IF I EVER GET IT BACK.
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Review
#840805 Review #840805 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Draper, Utah - Unfair trade in allowences

We purchased a 2012 keystone Laredo from camper world, draper, eight months ago. It is a fifth wheel and the steps to the bedroom are steep, Bought the trailer in Sept of last year in October I had to have back surgery, so I have to use a walker. Called the dealership and told them I needed a travel trailer because the stairs were a nightmare, I Paid $35,000 for it eight months ago ,they came back and told me the price would be out of the kindness of their little hearts they were going to give me the whooping price of $22,000 really it depreciated $13,000 in eight months. It's a 2012 it should have had all the depreciation already. plus they tacked on $2,300 tire protection, Good Sam for $1,000 and another extended warranty for $2,100 we didn't ask for. Read your paper work be for you sign anything.
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1 comment
Anonymous
#1162878

read the paperwork on the extended warranty, GoodSam and the tire protection, you might be able to get a prorated refund on those. Some companies allow this, but not all.

Review
#840666 Review #840666 is a subjective opinion of poster.
Cons
  • Whole buying experience from them
  • Service and lack of concern to customer
Reason of review
Pricing issue
Loss
$22000

Camping World lack of customer support

2.7
Details
On 12/28/15 I ordered a Carefree of Colorado EZ blocker sun shade. Since it was December and the awning was rolled up with protectors installed, I felt safe ordering the one with the 8' drop. When I unrolled the awning, I measured the drop and found it was 10'. So the 9' drop sun blocker would work. I contacted Camping World customer service, explained this to them and told them the one I have HAS NEVER BEEN OPENED OR REMOVED FROM THE ORIGINAL PACKAGING. I asked to exchange the one I have for the one with the 9' drop. I was told this would not be possible because it was beyond 90 days since my purchase. Carefree of Colorado also refused to help me because I purchased the sun blocker through Camping World and not direct through them.
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1 comment
Anonymous
#1162880

This is typical, can't expect a place to take something back after so long even if it's not used. If you were not going to use it for several months, you should have reviewed their return policies. Styles change, packaging changes, pricing changes, etc.

Review
#840033 Review #840033 is a subjective opinion of poster.
Cons
  • Lack of consideration to exchange sizes
  • Disrespect from management
Reason of review
Poor customer service
Loss
$167
Preferred solution
Allow me to Exchange the item and pay the difference for the one that would be more suitable

Camping World Rv Repair Review from Biola, California

I paid cash upgraded was not informed on how fragel porley cheep built i pulled home. & called & emailed from 1st day so finaly they set me oppt to look at and then they wanted me to take back home so they could order parts i have 27 issues in 50 miles its been there before easter they called last week said done so we went to pick up and only a few pc blue tap was gone from repairs so i unloaded took off plate went in to sales managers office whe was not willing to healp told me to take or he was going to charge storage i have to go to washington now with out my rv & no & and all are food is bad now i have to spend moore $ on motels food & no rv more $ out my father is ill just hope i make it im already late another corperattion get the cash now and wait some people dont have time only live so long i purchased in january its almost been 5 months ? Math time 27 trips ×2 at. $100.00 and half day each time = 54 trips & 54 wasted days = leaving tusan to go to washington with no rv not good what call the news ? ??
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Review
#839508 Review #839508 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Customer Care Review

1.7
Details
sean was a competent salesman. good service tech sean (same name) also. tried bait and switch on predelivery service then threatened me with legal action when they didnt tell me i had a balance. happened on friday and they threatened a lawyer on sat. bring it on.they suck at customer service at the management level. clearly other reviews bear this out.
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Review
#839373 Review #839373 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 2016 Heartland Rvs Cyclone Rv Review from Monroe, Louisiana

2.3
Details
Purchased new 2016 toy hauler from camping world in October 2015. Big selling point was 130 locations nationwide. My experience with local people at store has been a circus. They have nobody that does what they are supposed to do. General manager just makes excuses for anything or anybody that works for him. My mistake was to buy trailer in fashion before I had to leave for work. They did not want to hold on to it for 2 weeks until I could return. Big deposit available. They had to make sell as store was new. Had to look good for corporate. Get camper home and prepare for travel. 2 of the a/c units will not come on. Scheduled 7 days ahead for app to get warranty work done. Get there and they said it oils be 4 days before they could look at it. Now I call and check on it and can not get through to service dept. have to wait on a call back from them. You know how that goes. If I had to do over I would purchase from another dealer. Not camping world.
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Review
#838062 Review #838062 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Salt Lake City, Utah - BED BUGS!!!!!!!!!!!!!! I'M OUT 13K......

My name is Eli Burbank. I purchased my first trailer ever about 10-14 days ago from your Draper, UT location. It is a 2008 Jayco Jay Flight 28 BHS. I was very excited about the purchase, and deal that was being provided to me. I took it out for the first time this past weekend. I was very excited to sleep in it for the first time. As we were preparing to make our bed, we discovered a very significant bed bug infestation. I attempted to call the store yesterday and received no response back. I went to the store today only to be treated in a very un-compassionate and inconsiderate manner. I JUST SPENT 13K CASH ON A TRAILER WITH BED BUGS FOR GOD SAKES. What if that was you? What if you took your family out only to become fearful for their well being in even sleeping in the trailer and questioning whether or not it is even safe to do so? I wasn't offered with help in resolving the issue? I was offered a "detail" in which was half ***'d to begin with. A detail is not going to take care of bed bugs? I question how it wasn't noticed when doing the supposed PDI? I question if they did in fact notice it and proceeded with the sale anyway? I don't want my money back. I want a functional trailer in which I was planning on buying in the first place. I would appreciate some empathy and professionalism in resolving this very troubling manner. I realize "accidents" happen, IF that is what this was. I will be fair, so long as I am treated fairly. I hope this can be resolved in an ethical manner. I WOULDN'T BE ABLE TO SLEEP AT NIGHT IF I TURNED AROUND AND SOLD THIS TRAILER TO SOMEONE ELSE. Nor do I want my hard earned money going to waste. DO NOT BUY FROM HERE.
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2 comments
Anonymous
#1172686

Having problems getting the right camper I bought. It is not the same one and we are in a tinzy because we had planned a week-end for me, wifey and grand kids. I have spoken now sorrowful as it is I will bring my lawyer into this deal and let God deal with this and my lawyer.

Anonymous
#1150605

You will get NO help from them of this I can assure you .

You need to throw the mattress away and contact a professional exterminator . Your trailer is not ruined but it will be a costly experience ,

do yourself a favor STAY AWAY from Camping Worlds .

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Review
#836796 Review #836796 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Water Heater Installation Review from Bellevue, Washington

3.7
Details
Will NEVER buy anything from the Camping World in Coburg, Oregon. Worst customer service I have ever received. We were camping and were without hot water in our 5th wheel. We had them install a endless hot water heater and it works fine for a couple trips and then it just quit working. Called the Service Manager several times leaving messages for him to call back. We have still not received a call from them. Had called a couple weeks ago regarding another issue we discovered before leaving on this last trip. Still no call back from about 2 weeks ago. Just a warning to all people thinking about going to the Coburg, Oregon store DON'T. Worst customer service ever.
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Review
#836018 Review #836018 is a subjective opinion of poster.
Reason of review
Poor customer service