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Camping World in Richmond, Indiana - No one helps or knows what is going on.

1.0
Details
I was just recently at Camping World in Richmond Indiana and I have had it with that store. It is like no one knows what is going on and they can't answer questions. I called on a Tuesday to find out the cost of propane and was told the price. I asked what time they closed and was told 7pm. So the next day (Wednesday) I arrived at the store at 5:30pm to have my propane tanks only to be informed that they don't fill them after 5pm. No where like on the doors stating the store hours does it say they don't fill tanks after certain hours. There is also a sign on the counter talking about fill propane tanks but it doesn't state certain hours either. This store has some of the worse customer service. I have been in there 4 weekends in a row preparing for a vacation and every time I asked a question the person could not answer it or would push me off on to someone else and that person could not answer me. The store employees act they can't leave the counter they just point when you ask where something is and then I still can't find it cause they told me the wrong place.
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Review
#846432 Review #846432 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Just get the store employees some training.

Camping World in Houston, Texas - Don't buy their "protection plans"!!! Waste of money!

1.8
Details
Bought a surge protector in April 2015 + 2-year protection plan. Item malfunctioned within manufacturer's 1 year warranty so was replaced by manufacturer. Protection plan won't be adjusted to cover NEW surge protector for 2017-2019 as should be after new manufacturer's warranty expires in 2017 and won't refund because it's been active for one year. Coverage will now only be for one year (2017)....because item is DOUBLE covered for year of 2016 and if it malfunctions again, who will replace it? Manufacturer or Insurance company? What a scam! Camping World is really good at pushing issue off on to next person. DO NOT BUY THEIR PROTECTION PLAN! Lost customer here
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2 comments
Anonymous
#1405726

Don't complain if you're a DUMB *** Republican..... NO REGULATION!!!!!!!

You're ruining for EVERYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous
#1162861

This is typically the way any protection plan works -- Square Trade, best buy, extended warranty, etc.

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Review
#845767 Review #845767 is a subjective opinion of poster.
Cons
  • Not backing protection plan sold
Reason of review
paid for 2 year coverage, getting only one
Loss
$10
Preferred solution
Full refund
Tags
  • Surge Protector

Camping World Header Warranty Review from Lomita, California

2.6
Details
In 2004, I purchased and had installed Gibson headers on our motor home. The headers had a limited lifetime warranty and the installation also had a lifetime warranty. In the first couple years, both sides blew their gaskets and had to be reinstalled while on the road. Camping World wouldn't do anything about it. Now the headers have failed and have breaks and cracks and the response from Camping World is they are no longer a Gibson Dealer so they won't do anything. I wouldn't trust Camping World to do anything major to the operating systems of your motor home as it is questionable wether they are qualified and they don't stand behind what the sell or their own lifetime warranty.
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1 comment
Anonymous
#1405732

Don't complain if you're a DUMB *** Republican..... NO REGULATION!!!!!!!

You're ruining it for ALL of US!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review
#844739 Review #844739 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Customer Care Review from Fruitland, Idaho

Bad everything from start to finish! They have had my camper for six months in the service department to fix warranty problems.no one will call you back' they lie about what has been done or not done. They blame the manufacture for everything. They are rude! they have had my camper longer than I have since I have owned it. Who in the heck ownes or runs this place? Really frustrated I just want my camper that I am marking payments on, Blackwell
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Review
#844657 Review #844657 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Forest River Rv Review from Buckeye, Arizona

4.0
Details
This place is a joke worst experience ever and talking to the bbb about the damage that was done to our camper while it was in for warranty work. They have had our camper for way more than two months off and on trying to get things done. When u get upset they tell they can't or won't work on ur camper that they damaged and side swiped while in there lot for service any longer , when we had to go to upper management at another location and so far just got a manager that was mad cause u went higher up the chain in managment. Don't go to Avondale service . And would never ever buy from them again has been the most stressful experience we have ever had. And just got a phone call saying your camper has been done for a week and how was ur service , we are in shock we were told last night our work isn't done and won't be done . Wow really organized company!!!!
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1 comment
Anonymous
#1405736

RV Industry:

MOST UNREGULATED in the country!!!!!!

Don't complain if you're a DUMB *** Republican..... NO REGULATION!!!!!!!

You're ruining it for ALL of US!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review
#842018 Review #842018 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World Customer Care Review from Clemmons, North Carolina

2.6
Details
Have tried for two weeks to get someone in service department to answer a call and or respond to voice message. 6 calls, three voice messages and no reply. Reception says " we are very busy and only one person in service department" got this reply on two occasions a week apart. Unbelievable, you would think that spring time would be the time to insure appropriate staff to provide some level of customer service. Needless to say I contacted local competitor and will be taking my RV to them today for the service I require.
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1 comment
Anonymous
#1156831

Show up every other day during there busiest time. That's what I didn't. After 4 months and lots of lies they ended up delivering my rv to my house 45 miles away.

Review
#841967 Review #841967 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Tucson, Arizona - Wrong Part

I was assured that the thermostat I was buying would work for my new RV a/c. I did take the part ( $120) and when it was to be installed I was told it was just a cover and that I need the replacement to switch from android to updated computer . I purchase the part in early April and returned it May 2. It was not 30 days. The manager said it is our policy not to return you money but give you a store credit? At no time or is it written on the sales receipt that electronics must be returned in 30 days. I told him you sold me the wrong part and it is under 30 days and I want my money returned. I had to continue with this manager for 5 to 10 minutes before he said. We do not do that but I will make an exception this time. Really you sold me the wrong part it is up to your company to make the situation right. I will never purchase from this company again. You are overpriced and have no concern for your customers. Not even a word about them selling me the wrong item. Beware of this company the customer is not always right or is never right.
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1 comment
Anonymous
#1405768

RV Industry:

MOST UNREGULATED in the country!!!!!!

Don't complain if you're a DUMB *** Republican..... NO REGULATION!!!!!!!

You're ruining it for ALL of US!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review
#840858 Review #840858 is a subjective opinion of poster.
Product
Cons
  • Lack of accountability
Reason of review
Poor customer service

Camping World in Fort Worth, Texas - Worst costumer service ever

1.0
Details
worst costumer service ever~ took my camper a month ago to have the hot water heater to be looked at. we have the extended insurance that should cover that. They called us with an estimate for something we didn't even want to be looked at. now, can not get anyone to even answer the phone. I was told that they will NEVER answer the phone number that is listed online ~ to put in extension 1122~ at least that extension had a answering machine, which didn't help~ I have no idea if they fixed anything or not~ I know from my insurance company that they have not been contacted about our camper. Folks, If you have any other choice go there, Do NOT come to camping world for service.
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Review
#840832 Review #840832 is a subjective opinion of poster.
Cons
  • Service
  • Repair service
  • Disrespect from management
Reason of review
Poor customer service

Camping World in Plainsboro, New Jersey - WORST EXSPERIENCE EVER AND STILL NOT OVER

1.0
Details
Scheduled for my motorhome to get some work done. Told me specific day and time to drop it off (which I was right on time). First ended up leaving at a locked gate because they would have anyone open the gate. Then was told would have an estimate in a day or two before repairs were made. After several un-returned phone calls stopped in a week later to be told they were backed up and hadn't even looked at it yet. After another week stopped in again and they were just pulling it in. Still no estimate. After more un-returned calls another visit to say they had already fixed some of it but, but were still waiting on parts list to finish estimate. Then they ordered parts that can't get and now have to order new. Been over a month now and still don't have my RV back. WORST CUSTOMER SERVICE AND WORST PRICING FOR REPAIRS. Have a 6" crack in a white fender and they wanted $2000 to fix it. WILL NEVER GO BACK IF I EVER GET IT BACK.
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Review
#840805 Review #840805 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Draper, Utah - Unfair trade in allowences

We purchased a 2012 keystone Laredo from camper world, draper, eight months ago. It is a fifth wheel and the steps to the bedroom are steep, Bought the trailer in Sept of last year in October I had to have back surgery, so I have to use a walker. Called the dealership and told them I needed a travel trailer because the stairs were a nightmare, I Paid $35,000 for it eight months ago ,they came back and told me the price would be out of the kindness of their little hearts they were going to give me the whooping price of $22,000 really it depreciated $13,000 in eight months. It's a 2012 it should have had all the depreciation already. plus they tacked on $2,300 tire protection, Good Sam for $1,000 and another extended warranty for $2,100 we didn't ask for. Read your paper work be for you sign anything.
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1 comment
Anonymous
#1162878

read the paperwork on the extended warranty, GoodSam and the tire protection, you might be able to get a prorated refund on those. Some companies allow this, but not all.

Review
#840666 Review #840666 is a subjective opinion of poster.
Cons
  • Whole buying experience from them
  • Service and lack of concern to customer
Reason of review
Pricing issue
Loss
$22000