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Camping World in Sims, North Carolina - HIGHLY PISSED!!

1.0
Details
Purchased 2 new campers from Garner-Raleigh Camping World within 8 months. Discovered 1st one was not quite big enough so bought larger one. Dealership promised refund within one week from early cancellation on extended warranty on first camper. It has been 3 months now and after approximately 10 phone calls to dealership and hearing same lying stories (will call you back, check sent to wrong address, promised time after time you will receive check in one week but never did, have check here but when we told them we would come to pick up guess what! lady that processes is not here today!). WOULD NOT RECOMMEND THESE PEOPLE TO ANYONE!! Called home office today July 22nd 2016, let's see what happens!!!!!! Do not trust these people, you will be highly disappointed for sure!
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1 comment
Anonymous
#1202259

I did the same thing but they told me the trailer was $25,000 and they some how managed to add another $10,000 in extras. Think your pissed off read the paper work you signed,check out all the add one.

Review
#886733 Review #886733 is a subjective opinion of poster.
Cons
  • Monies are not being refunded to me after 3 months
Reason of review
Will not refund cancellation of monies owed back to me due to early cancellation as promised 3 months ago.
Preferred solution
Deliver product or service ordered

Camping World - AWESOME purchase experience from CW Madison

4.9
Details
Camping World - AWESOME purchase experience from CW Madison
Can't say enough good about everyone at Camping World of Madison. We knew what we wanted and worked with Matt in sales to get it done. He was very helpful from order to pickup. Columbus came from factory with a couple of minor issues and Camping World would not let us do our PDI until they had everything fixed. They did and all has been great. We picked it up in April 2016 and have 5000 miles on it already. Everything has been working great including the couple of items they had to fix. All around great experience and will continue to recommend to everyone I know.
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Review
#886104 Review #886104 is a subjective opinion of poster.
Pros
  • Employees
  • Selection
  • Commitment to detail
Reason of review
Good customer service
Tags
  • RV s
  • 5th Wheels

Camping World Customer Care Review from Denver, Colorado

2.3
Details
Avoid if possible shopping at the Golden CO Camping World. If it wasn't for proving terrible service, they wouldn't be providing any service at all. No training whatsoever and they must hire anyone off the street. Their billionaire CEO needs to get out of the ivory tower once in a while and actually step foot in a store to experience the *** service. All it will take is just 1 good competitor to step up and Camping World will follow the path of Kmart.
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Review
#885916 Review #885916 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 2006 Holiday Rambler Atlantis Rv Review from Grand Junction, Colorado

1.4
Details
We bought a class C RV from camping world outside of Birmingham they were to have it ready when we arrived on Friday morning we told when we left we were three hours away they had barely started to service it. I have terminal Cancer we explained that I wanted to see my family and say goodbye We. Have had nothing but trouble the generator won't work the air filter had not been changed it was completely cogged filled with dirt had to change that refrigerator won't stay cold back up camera worked for one day They did nothing but lie.The Drs. Say I may have 5 monts left and we have gotten to see my son but he and my husband have spent the last three days trying to fix the RV SO we can go see the rest of my family we are on social security we can't afford these parts and the repairs
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Review
#885797 Review #885797 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Meridian, Idaho - Service appointment not met - disrespectful employee

We had an appointment for 3 weeks to have warrenty work done on our RV. We were scheduled as a "waiter" and the issues would be addressed the same day. When we arrived we were told "sorry" but nothing could be done for several more days. We told them we came several hundred miles out of our way and waited 2 days to make the scheduled appointment. At this time an employee started to laugh about our situation. We were told again "sorry" but nothing could be done and we were free to go somewhere else. This simple task turned into a riduculous situation. Although the service employess were pleasant to our faces we heard them talking disrespectully behind our backs...totally unprofessional! I will NEVER go to this shop again and would suggest that nobody else should either.
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Review
#885642 Review #885642 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Richardson, Texas - Hidden freight delivery costs

5.0
Details
"Additional" Fed Ex freight delivery charge of $117.00 was not made clear by Camping Word for an on-line order of an RV recliner chair that weighed 49 lbs. The shipping charge indicated on the site was $55.00 and was paid for at the time the order was placed. Fed Ex charged the additional freight lift gate fee several weeks after the chair was delivered. Camping World Customer service representative was not helpful and told me to hash it out with the shipping company but provided no clue as to how Camping World could not have known of the extra costs. The total shipping was $172.00. This Camping World customer service representative also told me that I should not pay the bill because they do not ever use Fed Ex and that because I signed for it then I was liable.
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Review
#885338 Review #885338 is a subjective opinion of poster.
Cons
  • Customer service representative
Reason of review
Pricing issue
Resolved
1.0
Details
We have four kids who Camping World has taken thousands upon thousands of dollars from. When we bought our brand spanking new Mallard M33 on June 24, 2016 from the dealer in Byron, GA, these kids were ECSTATIC. They were willing to forego an inground pool to get a...
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9 comments
Anonymous
#1515701

thank you for the helpful insight,

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Review
#884863 Review #884863 is a subjective opinion of poster.
Cons
  • Lack of customer service
  • Lies

Camping World,Oakwood GA

1.4
Details
We went to Camping World to look at travel trailers and 5th wheels. We knew pretty much what we wanted and knew about how much we could spend and like most it depended on what payments were. I had prices from other dealers on rv's we liked but wanted to see since such a large operation they could and I quote salesman,that they get much better prices from MFG. due to volume. I told them that I had been a General Manager of a GM dealership for 20 + years and had worked my way up from sales to finance director to GM so I pretty much know how all the sale and finance work. Found one that had what we wanted he sat us in an office ask for name address etc,NO ss# which I would not have given anyway and quoted a payment that would have us paying back 68,400.00 on a 32,000.00 with 20% dn,REALLY! I told you going in not to **** with me and you did it anyway then look at me after I ask you to SHOW me the figures and you asked what kind of payment did you want! I want to see the bottom line numbers. He said well you need to let me know what payment you wanted and I said well I told you not that payment and he gave me this deer in the headlight look. We got up and he just said well let me know if I can help you and we WALKED!! I hope the GM who introduced himself when we came in reads this and scratch his head as to why his sales reviews are so bad and if he wants to know how to make more money and not get millions in chargebacks,look me up. We left and bought at a small dealer that did not blow me out by trying to load my payment up to max profit and explained the bottom line before he entered into computer,no hidden fees,outrageous interest rate and ext. warranty. I think of all the folks they have barried in rv's on backend and how they could be a good dealer if they would stop the BS old school way. They have what I call order takers with no product knowledge and a nasty underhanded way to rip folks off. Poor training,poor sales people and the biggest blame goes to POOR MANAGEMENT which is where it starts. I would clean house find sales people through screening and not let them with customers without thorough training. Hey mr GM ever heard of 4 square payment presentation?? you can start there but you have to have strong sales force and involved managers and good honest customer service. I know that some buyers have credit issues and don't tell you but show them what different credit scores will get you and most of the time they'll confess their problems if they have any, don't insult them by assuming treat everyone as if there are no issues. By the way we are a 768 score,SEE YA
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Review
#884088 Review #884088 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Sales person
  • Pricing
  • Customer service
Reason of review
Poor customer service
Loss
$32000
Preferred solution
Don't treat customers like dirt. Improve your salesforce product knowledge and disclosure procedures and integrity.

Camping World in Caldwell, Idaho - Selling used as new.

We bought what we thought was a new motorhome with the dealerships disclosure that the miles on the unit were only those miles from the factory to the dealership, which was not true. As I found out when I did a check of the actual mileage from the manufacturing plant to the dealership, I discovered the unit had an extra 750 miles or so on it. When I approached them about it I found out the home was sent clear across the State of Idaho to show another potential customer. So far I've gotten no where with them when it comes to compensating us for selling us a demo unit. Will follow up if something happens.
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1 comment
Anonymous
#1215807

Anything come of this? Just had a similar issue --- also discovered they sold us a 2015 -- when we bought and paid for a 2016!

Review
#883511 Review #883511 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised

Camping World Rv Repair Review

2.2
Details
Service will not contact me on status of warranty repairs on my keystone bullet at vaccaville store. 30 days now from prommise date. Cant talk to a person. Voice mails not answerd.. Help. Brian Barrett 916-995-3954
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Review
#883204 Review #883204 is a subjective opinion of poster.
Reason of review
Warranty issue