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Camping World in Hamburg, New York - Bad run company and junk Thor campers

1.0
Details
Camping World customer service is the worst I have ever seen in my life and Thor Campers are the biggest piece of junk made I don't have room an this page to list the problems. the fact that a window feel out of the camper says it all, it could of killed someone. The are drawers that open while driving while they are empty because the latches are broken after being only one month old. The radio didn't work the, dash fell apart. the outside speakers didn't work, the heat and A/C controller fell of the wall, the outlets in the rear didn't work, the camper leaked 3 months old and they said I was responsible because it was considered maintenance 3 MONTHS OLD PEOPLE stay away from camping world junk company.
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Review
#888775 Review #888775 is a subjective opinion of poster.
Product
Cons
  • Managers dont care
  • Total lack of concern for customers
  • That i was sold a defective trailer
Reason of review
Bad quality
Loss
$98000
Preferred solution
Full refund

Camping World Meridian Idaho

Bought a 2017 Wolf Pack 315pack12 toy hauler. Bought it in Meridian Idaho by the time we got it back to Washington State a little over 500 miles the roof had peeled back along with several things. In less the 12 hours from the time of purchase we notified them of all the problems and there response to use was IT'S UNDER WARRANTY. Now really why should you have to have extensive warranty work to a 2017 that we haven't had for even 24 hours. We believe they knew about the problems but figuring we were from out of state we you can figure out the rest. Now we are dealing with getting the extended warranties canceled and they have been giving us the run around about that to. After 30 days they start pro rating them..... What a joke. Anyone buying from them should beware. They are only out for the dollar not for you or your well being..
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2 comments
Anonymous
#1491854

OVER THE YEARS IVE LEARNED TRAILERS ARE PUT TOGETHER CHEAP. I'VE ALSO LEARNED PEOPLE LOVE TO POINT THE FINGER. IF ITS COVERED UNDER WARRANTY GET IT FIXED AND MOVE ON IN LIFE

Anonymous
#1397767

the worst camper I've ever bought. within two weeks of owning it I found out they forgot to caulk the roof the floor was coming up in the bathroom and all of the cabinets are falling apart junk I wish I'd never would have bought. it can I get a refund?

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Review
#888679 Review #888679 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World - Rv Review from Temple, Georgia

1.3
Details
Don't buy a camper here at Camping World they lie about everything just to get you to but it.We bought a camper at Camping World about a year ago. We took it to the mountains for the first time this summer and we had a leak and several more things that we discovered wrong. They have had it over a month and will not return our phone calls. And when we left it they said none of the repairs would be covered under warranty. The leak was from the factory. If a camper can not last a year it isn't worth paying for.
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Review
#888652 Review #888652 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World Customer Care Review from Naperville, Illinois

2.0
Details
Like you had a similar incident. Had an accident and one of my storage doors was damaged beyond repair. I wanted it fixed and they told me to email a picture with details. Never heard back from them. I called several times and left messages with service. Finally called service manager and left him a message. He never called back either. Finally went to a local r.v. dealership and they ordered the part right away and will install it as soon as it comes in without having to wait. After hearing your story maybe it's a good thing they never called back. I will not go back to them for service rest assured.
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1 comment
Anonymous
#1203224

It's been a month and no one's cared to contact me. I don't mind it just supports my view that they could care less about there service customers.

I did do business with the Madison store and found them much more cooperative. Saukville WI store I will continue to bypass.

Review
#888443 Review #888443 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - CW in Lake City, Fl. CW in Ft. Myers, Fl HORRIBLE SERVICE DEPTS!!!!!!!!!

1.0
Details
In Dec, 2014 we bought a 2015 Heartland Landmark 365 from CW in Lake City, FL. HUGE mistake, they sold us a LEMON!!!! PROBLEMS SINCE DAY ONE!!!! Until this day we are still dealing with problems with the unit, and now dealing with CW in Ft. Myers, FL, is exactly the same, worst experience ever!!!! Mr. Ed Woods (Service Manager) in CW Lake City, Fl is an arrogant disrespectful man, rude, no customer service skills at all. And Mr. Oscar Dayoub (Service Manager) in CW Ft. Myers, Fl is more or less the same. This company is a piece of ***, Mr. Marcus Lemonis CEO of CW, I will see you all looking for a new job when this piece of *** company closes their doors, I will be watching and cheering with the good news. DON'T GO TO CAMPING WORLD!!!! DON'T BUY AT CAMPING WORLD!!!!!! All of them are a bunch of liers!!!!!!!
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3 comments
Anonymous
#1491856

Pretty sure Marcus is a millionaire. Doubt he has to find a job if CW closes

Anonymous
#1346401

The one in St Augustine FL is just as bad.

Anonymous
#1345662

oh yes they are over priced ..way over on there campers.thet won't work with you.to try to help you out.even though you can make the payments.there a rip off. screw them ill go else where.my opinion..

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Review
#888436 Review #888436 is a subjective opinion of poster.
Cons
  • Liers
  • Irresponsible employees
  • Managers dont care
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Full refund
Tags
  • Bad Business Ethics And Practices

Camping World (Byron, Georgia) has had camper 7 weeks and has not repaired slideout

1.0
Details
Cannot get service manager Jennifer to return calls and camper has been there for 7 WEEKS! I am UPSET!!!llllllll. Upset, upset, upset!!!! Upset, upset, upset, upset, upset, upset, upset! Left camper to have slideout repaired and it has not been repaired. Parts ordered after 2 weeks. Then they had to order "gears", this took another week after after they supposedly got the chain in (I think). Why wasn't the gears checked in the first place. I have received 2 phone calls from her in 7 WEEKS. I HAVE PLACED AT LEAST 14 calls to her and NO RESPONSE. Today I called her at 2:45 (7/25/16) and she told me she was going to check on the lot to see if camper was ready and has NOT CALLED BACK-4:45 pm NOW!! I am UPSET! This is the WORST Customer Service I have EVER SEEN!
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Review
#888413 Review #888413 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Yorba Linda, California - Keystone Rv Rv Review

2.3
Details
Camping World - Keystone Rv Rv Review
Camping World - Keystone Rv Rv Review
We purchased an new Keystone. Now one would think that NEW would actually be in NEW condition, but not quite so as I found out even after the assurance that nothing has been used. After getting the trailer home I had plans to add a few things that it did not have for convenience. So the following weekend I decided to put in a black tanks flush, and wouldn't you know it........surprise........So much for new and never used. When they test everything does that mean they take it out for a camping trip and put it through its paces........ Prior to taking the trailer home, I specifically asked to have all the seams double checked and was assured they had been. Apparently not because after more digging around I spotted visible areas that had to be re-caulked. I tried many times to get things resolved with no suck luck. I finally just took care of everything myself knowing that with the service given so far, everything would just be half-assed anyway. The list goes on from here because Camping World just don't care. I have never seen a bigger group of individuals that are only concerned about the bottom line but fail to realize that keeping higher standards retains customers and increases your bottom line. Now don't get me wrong because they do have 1 or 2 people in my local store that are great. And my local store just happens to be next to there HQ.....and you know the rest because I am not the first to say it.
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Review
#887773 Review #887773 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in Hanksville, Utah - BAIT & SWITCH

1.0
Details
WE Two separate Fifth wheels from them last year 2015. WE bought a Ketstone Everest 295T on the Service Agreement Declaration Page It gives a Description of the vehicle and the price was $27,695.00, and on the MOTOR VEHICLE CONTRACT OF SALE it was the same $27,695.00, Now we get to The Keystone LAREDO 268RLS which is really a M268SRE there is no 268RLS. On the DECLARATION Page the 268RLS the unite purchase price is $25,000.00. On the MOTOR VEHICLE Contract of SALE It IS $35,000.00 with no negative equity . So my $25,000.00 Fifth wheel cost $41,792.34. THESE GUYS ARE CROOKS DON't BUY FROM THEM!!!!!
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Review
#887422 Review #887422 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$16

CAMPING World Service Dept. Sucks.

On or about 5/14/2016 I took my Casita to the Winter Garden store for what I would have thought would be routine maintenance. Please forgive me I don’t have all the dates and times or details as was quite the ordeal. . I left it with the front office service advisor who I believe she was named Shean Corley. After about an our of making a work order I left with the understanding that the following work would be preformed: Annual Maintenance Package and the 45 point check In addition to the maintenance and the check I asked them to: Replace the vent cap over the bathroom Replace some cabinet latches (2X) and we even spoke how they would probably need to be special ordered, Repair as necessary the outside light at the entrance as I felt the switch was not working. Tighten as necessary the screws for the closet hinges. and last but not least I asked them to top off the LP tanks on one of the Wed’s that it was in the shop. On or about 5/29/2016 I was called and advised it was ready to pickup and at that time I authorized over the phone for a sale item “ a electric jack” to be put on. When I returned I found that at that time the outside switch had not been ordered or replaced and the cabinet latches had not been order or replaced, so after over an hour we finally find out that both the latches had not been replaced and the lp tanks had not been toped off. I was called and advised that it was going to be an extra 96.75 to run the electric wiring all the way back to the back ( a whole 17 foot small trailer) On or about 6/4 I was advised it was ready to pick up after everything had been done and when I returned the tanks had not been topped off and I was advised now that the battery needed to be replaced. At this time I was totally frustrated and told them I would replace the battery myself since I have an wholesale account at Interstate battery, On or about 7/4 I had the battery replaced at the interstate store in Oviedo Florida. I walked out with d During this time the trailer was had only been trailered without any use. After interstate replaced the battery, it blew 5 separate fuses and when I got it home I plugged it in the wall 110 and it would pop the breaker after about 5 minutes of being plugged in. I tried different circuits to no avail. I plugged and un plugged everything and reinstalled the wiring to the battery again blowing more fuses in the inline wiring to the battery from the electric jack. After walking away for over an hour I returned and it was now working and not blowing fuses. I called the Shop and they wrote it off saying that nothing was wrong when they repaired it was probably just the adapter to the 110. However, that didn’t answer nor did they have an answer why it was blowing fuses now intermittingly or why the 12 volt plug on the inside was not working now. They advised me that it was checked during the 45 point check. After calling the Casita manufacture in Texas I found that they always use a 110 converter in their shop and that was not a valid reason for the circuits to be blowing by using the 110 converter. The manufacture also advised me that they do not recommend Camping world for service and advised that LaMesa was the only place in central Florida that they could recommend.The went further to say that even though it was OK to run the wiring from the Elec. jack all the way back to the battery it was completely unnecessary, they advised that there is ample room in the junction box to hardwire a elec. jack and there was even a place that was earmarked for wiring in a elec. jack. and that the extra labor for Camping world to wire in the elec. jack was not necessary. After advising the manager of the store off my conversations with Manufacture He advised me that if I would bring it in and they would go over it again. I took it back to the shop and told them the only way I would be satisfied now was for them to retrace the wiring and make sure that there was not a possible short somewhere that was causing the short or casing the 12 volt plug to to not work. When I picked it up they said that they could not find anything wrong with the wiring. The Tech showed me where they had left it running with the AC and light on all night and just unplugged it before I got there. Even thought the tech said he checked the wiring I felt that all he done was to turn the AC and light on to see if it was working so he could show me that when I returned there. He also said there was a blown fuse for the 12 volt plug on the inside. Now after about 2 months and after my final fill all in all I spent $1022.32, Which did not include the LP tanks being topped off even though it was in my first request. I advised them over the phone and after having to take it back myself and get them topped off after it had been it the shop twice now. I have now been camping with it and the first time I camped after I went out to turn the Electric water heater on and found the the switch had been left on and if you know water heaters when the switch is left on without water being in the tank it will burn out the element. So guess what after spending all this money I find that possibly as a result of the water heater switch being left on and an improper installation of the electric jack that that those things might have been the culprit of the fuses blowing and the circuits popping to now replace the water heater element myself, So now after spending $1022.32 and countless hours in the shop, on the phone and on the road traveling to and from the shop I have had to do most of the necessary maintenance myself and learned a huge lesson about Camping World. Even a Vendor at my wife's work advised that he would never return to Camping World. Another friend of mine who is a recently retired United States Marshall said he would never return to Camping World for service.
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Review
#887421 Review #887421 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Customer Care Review

1.0
Details
You call them they never answer phone ask you to leave message but never call back call back same message
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Review
#887236 Review #887236 is a subjective opinion of poster.
Reason of review
Poor customer service