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Camping World Customer Care Review from Moscow, Tennessee

1.3
Details
Put a large deposit on used class a in waconda il cleaned out me class c trade in took over a hour then was informed my paper work I spent an hour filling out was void and the unit I bought was already sold WTF ,talked to the managers and they said sorry but didn't offer solution so I loaded my stuff back in my camper and left without help or anything I emailed corporate the didn't respond but sent me a $10 gift card the sales person was showing the same unit as I was leaving they f&$ked up a 75,000 deal and didn't even help one bit maybe I will run into one of them camping Mike from Illinois
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Review
#898057 Review #898057 is a subjective opinion of poster.
Reason of review
Order processing issue

ARE ALL CAMPING WORLD'S THIS BAD OR IS IT JUST THE DOZEN OR SO I HAVE BEEN IN???

2.2
Details
It doesn't matter what Camping World I go in it seems as though they all seem to have issues. I never saw such a high employee to customer ratio. One would think with this high employee to customer ratio that the service would be good. IT IS NOT, at least that is my experience being in several. OK, today for example, I texted a picture of a propane tank wire issue to a Service Advisor twice last week and then spoke to him twice concerning work and a serious concern I had for work just done there. May I also inform the reader of this blog that I had to make an appointment 1 week in advance for a 4 hour job and they still took two weeks to the day to complete this work I still have a concern about. This is on a New RV that is under Warranty. Anyway, I never heard back from this Service Advisor. When I called Monday Morning the Manager informed me that this Service Advisor was now on Vacation and I would have to drive this Motorhome to them to get my question answered. So I drove to the dealership taking two hours out of my schedule to ask about m concern. The Service Advisor , who has no control over the shop, was told by the Tech that in order for him to look at my RV they would have to move it back to the Shop area. An inconvenience for me as I informed them of another appointment I had prior to making my appointment with them. I was at Camping World for an hour waiting on some Tech to answer my question. I then , after they moved my RV back to the shop area waited another 30 minutes then showed a picture from my cell phone to the Service Advisor addressing my concern. he took my cell phone back to the shop and came back out and did not answer my question or my concern for safety. His answer was "ALL RVs ARE LIKE THAT" ?????? What a waste of a morning. I still do not feel safe with this situation as it may be a serious hazardous situation. I am at the point where even though this is a brand new RV I have only one option left. Ant that is to sell this BRAND NEW RV that has only the miles put on it to drive back and forth to Camping World 4 times and still I do not feel safe in it. The Service Departments in these Camping Worlds are the worst I have ever encountered. This one in particular. Five Service people behind a desk just one customer , ME, and I left the store in frustration one more time. I guarantee for the last time. Every time I go to this store either the one I spoke to or the one I am suppose to speak to is on vacation or no longer works there. Seems as though a very high employee turn over. This in itself speaks for this company. The store clerks are not much better. Several of these people standing around looking at each other all day yet when you ask them something they just give you a blank stare. Again, I was the only one in the store when it opened with at least 10 employees doing nothing. No one seems to know anything or has been trained properly to know anything about RVs. Is this a business or a cult? I have never seen a business like this. My advice to anyone reading this is to stay away from these stores unless absolutely necessary . If you need repairs on your RV find an independent service provider. It just seems like something is getting lost in this World called Camping World when it comes to Customer satisfaction. They are not equipped and or trained as Franchised Dealers are in the Automotive Industry when it comes to Service. OH, I apologize there was one other person that came in the store and seemed to leave angry. I did over hear that brief conversation with the Service Advisor. It was a very similar conversation I had with the Service Advisor when my coach was in the shop for 2 weeks for the 4 hour repair. This customer was informed that they received the wrong parts and it would be another week for him to get his Coach back. You see they had ordered the wrong parts not once not twice but three times before they got the right ones and as mentioned I have serious issue as to there work and never received a satisfactory answer to my question. If you are stuck on the Road get towed to the next service center, if you need RV supplies go on Ebay and plan ahead. The new RV salesman are horrible but they are every where. You are stuck with this when you buy a new Coach. I am looking forward now to selling my brand new 2017 RV with a few miles on it as it was only driven back and forth to the dealer for repairs . I am sure I am going to lose tens of thousands but the good news is I will never have to deal with the likes of Camping World. Thank You Camping World for being one of the contributing factors in destroying the number one thing on my bucket list to see the US in an RV. Buying a new RV was one of the worst decisions I ever made. The money lost on this could have gone to several pleasant Vacations. This experience with Camping World was not a pleasant one. I am going to look in the rear view mirror on this venture and once I sell my RV will never EVER own one again. AGAIN, THANK YOU CAMPING WORLD
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2 comments
Anonymous
#1198128

Same bad service here at Camping World in Anderson, Ca. We purchased a new travel trailer in April on the first trip out we found some minor things that needed repaired, one of these being if we had a compentant person when we did the walk thru it would have been discovered then.

Since June to present they have had out unit over a month and half and absolutely nothing done to it. First time in said they were waiting on parts.....now on 8/10 said they are waiting on parts theses are the same parts that apparently they were waiting on in June. No one ever returns phone calls, we wish that we had read these reviews before we purchased from them. they have taken the excitement away from the purchase of our first new RV, if we could afford it we would get rid of it and get another from some where else.

Having a bad service dept. it also makes it look bad for the maker of the RV.

I am ready to get the trailer and park it in Front of Camping World Anderson with a sign on it that says it is a Lemon and the service dept stinks. Thanks Camping workd for nothing.

Anonymous
#1197257

I hear you. Camping world is a horrible place.

How did they stay in business all these years? I guess from over charging customers. They are a rip off. I have to agree buy on ebay.

Camping world has a 300 percent mark up from other suppliers. I no longer shop there unless absolutely necessary. DEFINITELY will not get my RV serviced at a Camping World.

Had similar experience.

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Review
#898035 Review #898035 is a subjective opinion of poster.
Cons
  • Customer service representative
  • Service
Reason of review
Poor customer service
Loss
$50000

Camping World - Sales Representative Review from Marietta, Georgia

5.0
Details
Camping World - Sales Representative Review from Marietta, Georgia
We bought a 2016 Fuzion toy hauler from Camping World in Byron a few days ago. Everyone was very nice and especially the salesman Chris Bozeman. He was on top of every detail throughout the process and returned our calls promptly. Can't say enough of how pleased we were and would recommend Camping World of Macon and especially Chris to everyone I know. Debbie Cox
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Review
#897629 Review #897629 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World Customer Care Review

Camping World - Simple Review #1470781862
see photo of complaint on Yelp that I just posted.
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Review
#897626 Review #897626 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Dallas, Texas - CUSTOMER SERVICE

I purchased, along with my 90-year-old father, a Thor Challenger Motorhome in April 2015 from Camping World. From the day we purchased the motorhome we have experienced the worst customer service I have ever received. We had two trips in the motorhome when the step broke in September. We were not able to get it repaired before we may a trip in the motorhome in October. We kept waiting for a call from Camping World regarding the part that needed to be replaced but received no calls by January. We brought the motorhome in the end of January and could not believe it took 3 months to repair the step. Keep in mind, the part we were waiting on could have been overnighted at any time. Obviously, when you have the motorhome out of commission for 3 months it's a little hard to know what else is wrong with it because it’s not available to drive. We got the motorhome back in May and took a trip the end of June for 10 days. During that 10 days, we were not able to use the satellite system, the generator that had only been used twice would not start, and when we got home to clean the motorhome, we could not get the electricity on so we had to clean the motorhome in 95-degree heat. My Father took the Motorhome in for repair on July 6th, we got the motorhome back last Friday, August 5th. Your service department took a week to run tests (which costs $365.00) and gave us a list of items that came to over 1700 to fix because the warranty ran out in April, while you had the motorhome in to fix the step. We made the decision to only have Camping World fix two adapters and 2 HDM1 cables, but not the items that would have been repaired by warranty had we had the opportunity to drive the coach longer to discover the problems. Not only was your customer service rep, Nikki House, rude to my Father and Brother-in-law when they brought the coach in, but she pushed the paperwork at my Father to fill out instead of him giving her the information to complete like any exceptional customer service person should have done. My Father picked up the Motorhome and, wouldn’t you know it, the very step that you fixed over that 3-month period would not retract. My 91-year-old father asked your stellar service person, Nikki House, if someone could help him and was told in her typical rude manner that the step was not on their list to look at so, no, they could not assist him. He worked for 2 ½ hours in the 100-degree heat to get the step up so he could get the coach home. You have no idea how furious our family is with your inconsiderate staff’s lack of consideration for a client who left their coach for 3 months to fix a *** step and that same step, which was working when you got the coach in July was no longer working and your staff knowingly let him work for 2 ½ hours on that step in the grueling heat. You are just lucky he did not have a heart attack or worst. I will do everything I can to let any and everyone I know what a racket Camping World is and all your people care about is the bottom line, not their customers’ needs.
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2 comments
Anonymous
#1237282

Wow! Do they not realize that bad Customer is the worse form of advertising.

Customer service is the what sets you apart from your competition.

I had a boss once that did not believe it. He is short on business!!!!

Anonymous
#1196921

thank you ; thank you ; thank you ; we were going to buy a class A there ;;; we will not even consider it now

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Review
#897268 Review #897268 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Fix the items that the original warranty would have covered
Tags
  • RV s

Camping World in Rock Hill, South Carolina - Great Sales person Mustafa Cunningham

I want to give my sales person a great big thank you because I was on the fence of buying or not? But thanks to Mustafa Cunningham of Savannah Georgia he called me and let me know what was going on even when he was off with his son. I was a recruiter in the US Army and follow ups were very important.  He made the difference of me buying. Thanks for making me comfortable. I am a little nervous about service because of the reviews but I will work that out Friday morning wish me Luck. I wanted to express how greatful I was with my salesman.  I would recommend him to anyone that is interested in a camper. V/R Miguel Childress
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1 comment
Anonymous
#1202247

We too have done business with Camping World in Savannah, GA. What their service department lacks, Mustafa Cunningham makes up for.

He was our go to man whenever we had a servicing problem. Now that he has been promoted to sales we intend on buying our next camper from Mustafa.

Review
#897079 Review #897079 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in Pembroke, New Hampshire - Buyer Beware

1.0
Details
The service sucks, when I bought my camper they did not do the repairs that were listed to be fixed. I know 3 people who also had the same thing done to them. Two of whom campers were in accidents while in their possession and denied it. All I can say is go somewhere else. They are happy to sell you a camper but charge you to do the warranty work. Read articles in Good Sam magazine. They don't stand by their word. I just cannot emphasize how horrible they are. Buyers should go to another rv dealer Camping World is not the only rv dealer around. BUYER BEWARE!!!!!!!!
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Review
#896900 Review #896900 is a subjective opinion of poster.
Cons
  • Broken promises
Reason of review
Poor customer service

Camping World in Boiling Springs, South Carolina - Looking for a new camper

I was in camping world of Asheville last week. Everyone was very busy so I asked the receptionist to find me a salesperson. She informed me that everyone was busy but would get me some one as soon as she could. The receptionist went and got me some bottled water as I waited. About 10 minutes later a sales lady was free and off we went. She asked a lot of questions about my wants and needs right down to what kind of truck do I have. Well we picked one out and I picked it up the following day. I am very pleased of my experience and hope my camper is everything I want it to be. Happy happy happy!!!
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Review
#896491 Review #896491 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in West Chester Township, Ohio - Poor service and communication with salespersons

CampingWorld had our motorhome for 4 months on contract to sell it. Every time we tried to talk to the person we were dealing with, we got his voicemail, and he rarely returned our calls. After the 4 months with them leading us on that they had buyers, nothing ever materialized. We went and got our motorhome back after the contract was up, and found that they had thrown away new area rugs, taken the nice carpet off of the steps, and kept our chassis schematic. Tom Raper was the previous owner of this place, and they were just as bad. I would not recommend taking your RV to that facility.
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Review
#896388 Review #896388 is a subjective opinion of poster.
Reason of review
Poor customer service

2016 Keystone Rv Montana Rv Review

2.0
Details
Purchased 2016 Montana 5th wheel June 26. Used it once for 2 days...Ac not working properly, auto leveler not working, other problems noted Took to dealer for warranty and was told it could take up to 6 weeks to get to it. Very poor customer service Never will buy or do business with camping world ever again They don't care
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Review
#896202 Review #896202 is a subjective opinion of poster.
Reason of review
Warranty issue