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Camping World - 2016 Open Range Rv 2710rl Rv Review from Ann Arbor, Michigan

My lemon 2016 Highland Ridge Open Range 2710RL has been in for 10, thats ten repairs since we picked it up in April. 4 were water leaks - bad seals, mishung door. At the dealers for nearly 12 weeks total awaiting repairs. Weve used it 21 nights the entire summer. 50 mile round trip each time to dealers means Ive towed it more for repairs than enjoyment. RV repair service has been great at General RV but all the Highland Ridge reps Eric Burns says is we'll cover everything under warranty for 2 years. Looks good, nice floorplan, shoddy workmanship. I hate to think what this will be like in 5 years.
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Review
#906941 Review #906941 is a subjective opinion of poster.
Product
2016 Open Range Rv 2710rl Rv
Reason of review
Bad quality

Camping World in Ozark, Missouri - Water leaks

We took our trailer camping for 1 week earlier this month and it leaked when it rained. So we took it in and they said oh it is just the chaulking and wanted to charge over $500 when we have an extended warrenty. After some discussion we said no thank you and so they charged us over $200 just to check it out!!! I do not feel this is fair to anyone! When we purchased the trailer the screens on the windows were bend they would not replace the back one and it has worsened over time, even with us being persistent.
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Review
#906580 Review #906580 is a subjective opinion of poster.
Service
Camping World Rv Diagnostics
Reason of review
Poor customer service, pricing, warrenty issues,

Camping World Spartanburg S.C. Horrible Service Dept.

1.0
Details
Called an made an appointment to have my motor home detailed and a few other minor things done. Dropped the motor home home the day before and was told it would take 2 days to get everything done. It had been 8 days. I called to inquire about it this morning and they told me it was ready. Wife and I drove to Spartsnburg to pick it up. The service dept handed me a bill for over $700.00. I told them I would like to check everything out before paying. Went out and looked at the motor home and it was filthy! The only thing that had been done to the outside is they had put some tire cleaner on the tires. You could wipe your hand over the outside and your hand would be dirty. Called the service manger over and he did agree they had not done a very good job. Had to leave it with them again. They charge about $300.00 for detailing a 28 foot motor home and I expect it to be detailed. They still have not given me a date when it will be ready. Not sure about the other minor repairs, but would not recommend any one taking their RV to this camping world. They seem only interested in getting your money. A good service manager would inspect all repairs before telling a customer it's ready. Wasted 2 1/2 hours of time. Fortunately I looked before I paid!
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Review
#906535 Review #906535 is a subjective opinion of poster.
Service
Camping World Rv Repair
Cons
  • Inadequate staff
  • Service or lies
  • Worst customer service ever
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Camping World Poor Service

Camping World - Customer Care Review from Sawyer, Minnesota

1.6
Details
They will treat you great before you buy from them once you buy from them they treat you like garbage it takes months to get your item in and the customer service is terrible they've had my toy hauler for 3 weeks now and they won't even call me back I have to actually go up there to talk to someone I've called every day and they will not call me back on top of that everything that I need fixed on my toy hauler they said isn't covered under warranty do not buy from these people they will rip you off
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Review
#906384 Review #906384 is a subjective opinion of poster.
Service
Camping World Customer Care
Reason of review
Poor customer service

Camping World - Customer Care Review from Torrance, California

Went to Harrisburg PA Camping World yesterday to return an ice maker and exchange. We were never treated so horribly by any sales. It took her 45 minutes to get an approval and she came out with this nasty look. Asked to speak with the manager and he just showed us to a chair and gave us a cup of water. I asked to do it myself and they would not bring my receipt and pamphlet back. I spoke with a young girl that worked there and she is looking for a new job because it is horrible to work there. I think corporate needs to make some adjustments.
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Review
#906382 Review #906382 is a subjective opinion of poster.
Service
Camping World Customer Care
Reason of review
Poor customer service

Camping World Rv Repair Review

1.0
Details
Stay away!!!!!! Camping world in rapid city sd!!! Took took 8 months to get my camper back and when i did gas tank was siphoned dry..camper had been ransacked and damage to inside floor and outside doors..they promised to fix the wheel well skirting but never did..called 100 times and talked to nobody with no return calls!! Stay away!!!!
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Review
#906094 Review #906094 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Bad quality

Camping World Customer Care Review

Brought 2016 forza when got home checking out all stuff they sold me a 2015. l but said was 2016 kingston new york campers world trying to square our bad deal 845 532 2828 my number what sold doo
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Review
#905855 Review #905855 is a subjective opinion of poster.
Service
Camping World Customer Care
Reason of review
Order processing issue

Camping World - 2012 Forest River 24rls Rv Review from Gulf Breeze, Florida

1.4
Details
Camping World - 2012 Forest River 24rls Rv Review from Gulf Breeze, Florida
Camping World - 2012 Forest River 24rls Rv Review from Gulf Breeze, Florida
Camping World - 2012 Forest River 24rls Rv Review from Gulf Breeze, Florida
Camping World - 2012 Forest River 24rls Rv Review from Gulf Breeze, Florida
I bought a 2012 fifth wheel about 2 months ago from Camping World in Gulf Breeze. They held my camper there about 1-2 weeks as I was unable to move it to my lot until I was approved for it. I moved my belongings in there and packed it full. I didn't have room for my sewing machine table so I put it under my fifth wheel overhang tightly against the camper. A few employees saw us moving our belongings and I said that I didn't want my table thrown away. I come back a week or so later and can't find it. After some searching I talked with a manager days later and he told me that he threw it away. He said they don't run a storage facility and he didn't know who it belonged to. Common sense would tell me that it would belong to the person who's camper it was under. It had an extra set of car keys to my new car, craft supplies that I planned on using to make money with, medicine, I believe the cords to my expensive sewing machine, and who knows what else. He said it was all thrown away but who knows if an employee took the car keys and plan on taking the car one day or going in it to take my belongings. (I live close to this place). Soon after getting my camper I noticed the slide out sloping in the middle. It feels unsteady- like not much weight could be put on it. I called a different manager and he came over the same day with a service employee. He said he'll talk to the higher ups and see what he can do. When I called back he said that they declined being able to fix it because it's a used camper. They offered me a $50-$100 gift card for their store for them throwing away my table and other belongings. How am I supposed to buy back what was lost with that? Before I had the camper put on my lot I noticed there was a trail of dried liquid coming from the window. I showed an employee and he said it probably wasn't from a leak. About a week ago we noticed water on both sides of the slide out. We tore up the carpet and found water damage on the sides and the middle of the slide out. Now we know why the slide out was unsturdy and unlevel. There's also *** there so it's not sealed and any bug that wants to can try and make its way in. I put some bug repellent down so hopefully that'll help keep them away for now. When I talked to the manager again I told him that I would like to find out about getting rid of the camper or trading it for a different one. He said he would look into it. Getting in touch with him has been very difficult. I finally had to go into the store to talk with him. He said that they can't just take the camper back, that they'd have to do a trade for it. I would think if I bought a lemon camper they'd have to return it. It's not that big of a deal for me as I found another camper that I'm interested in. It's at a different Camping World location. Maybe that's why I haven't heard back from him this time. I'm a student and disabled veteran on a limited income and this has been a disappointing experience for me. My neighbor bought a camper from them and it leaked from day 1. They've spent thousands trying to repair it. Camping World tried to fix it for them 3 times and it still leaked. I'm hoping Camping World will do something about both cases.
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2 comments
Anonymous
#1546782

We are experiencing the same with Camping World and Forest River. Poor communication.

Never again! The worst customer service! Sad. Berkshire Hatthaway company.

Mr. Warren Buffett neds to get unvolved

fblumberg
#1325112

rotts of ruck after talking to neighbor you wnt ahead and purchased... Im litigating hope you saved all your docs and can find a good lawyer...

your neighbor too as CW strings things out in order to get people to just get disgusted and drop it all....

they count on it and their motto is,"theres a sucker born every minute" count on it and do not delay or allow them to do it to you! Good Luck!

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Featured
Review
#904746 Review #904746 is a subjective opinion of poster.
Product
2012 Forest River 24rls Rv
Reason of review
Damaged or defective

Camping World in Erie, Colorado - Nexen Tires

I purchased 6 new tires in 2015 from Camping World. I was offered three choices good, better or best. I chose the better option. One year later I experienced three blowouts and one tread loss on four of the tires. CW response is we have a 90 day return policy you need to contact the manufacturer. Nexen says we don't warranty tires on motor homes because the tires are not rated for motor homes. That being the case CW put tires on my vehicle that they were aware we're a safety hazard for my family. I wouldn't purchase anything from them again. They recommended the tires and I had a very dangerous failure on four of the six tires. I would also not purchase any tires from Nexen either as they we very rude when I contacted them. Said the would call me and I had to keep calling them to get a response.
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2 comments
Anonymous
#1543071

Does not surprise me. Any time C W touched my motorhome, nothing but trouble.

Anonymous
#1201458

Why in thee *** would you go to an rv dealer for tires. You buy tires from tire stores.

For motorhomes you take it to aplce that does big trucks and has the ability to balance large truck tires. Where do you buy tires for your vehicle?

Surely you don't go to the dealership where you bought it........

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Review
#903865 Review #903865 is a subjective opinion of poster.
Product
Nexen Tire Roadian Ht Tires
Reason of review
Damaged or defective

Camping World in Williamstown, West Virginia - Had my Motorhome 140 days.

1.3
Details

Update by user Aug 20, 2016

Camping World and I have solved this problem with great results. We spoke this morning and will be picking up our motorhome the first of the week and have worked out a mutual price.

The Service Manager was very polite. We found out that we had not been informed of many aspects of the issues at this business.

We would like to tell others to not give up and make sure you speak to the person who can make decisions and not to someone who is not authorized. Thank you Camping World for being fair about the issues we had with your business.

Original review posted by user Aug 19, 2016

I called Camping World in London Ohio in February for an appt. for March 23rd to repair my air conditioners. (Heat pump) They let my RV sit until May. We called repeatedly, most of the time we got an answering machine and they didn't return my calls. Eventually in May we were told it was ready. We went to pick it up and found it wasn't repaired and told them so. In short they used excuses, mostly that we didn't know what we were talking about and that there wasn't anything else wrong with it. Eventually we were told in late June or early July that they had found the problem. Currently they still have our RV and it has been about 140 days. They ordered a new heat pump to the tune of $5300 plus labor and shipping rather than finish the repair they had started on the original. We have been without our motorhome all spring and summer. I can't get them to agree on a price that we will settle for after they deprived us of our vacations we had planned. Never again. They don't know what they are doing. I have filed complaints with Corporate and we are still waiting on a solution.
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Review
#903765 Review #903765 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Poor customer service
Preferred solution
Price reduction