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Camping World in Williamstown, West Virginia - Had my Motorhome 140 days.

1.3
Details

Update by user Aug 20, 2016

Camping World and I have solved this problem with great results. We spoke this morning and will be picking up our motorhome the first of the week and have worked out a mutual price.

The Service Manager was very polite. We found out that we had not been informed of many aspects of the issues at this business.

We would like to tell others to not give up and make sure you speak to the person who can make decisions and not to someone who is not authorized. Thank you Camping World for being fair about the issues we had with your business.

Original review posted by user Aug 19, 2016

I called Camping World in London Ohio in February for an appt. for March 23rd to repair my air conditioners. (Heat pump) They let my RV sit until May. We called repeatedly, most of the time we got an answering machine and they didn't return my calls. Eventually in May we were told it was ready. We went to pick it up and found it wasn't repaired and told them so. In short they used excuses, mostly that we didn't know what we were talking about and that there wasn't anything else wrong with it. Eventually we were told in late June or early July that they had found the problem. Currently they still have our RV and it has been about 140 days. They ordered a new heat pump to the tune of $5300 plus labor and shipping rather than finish the repair they had started on the original. We have been without our motorhome all spring and summer. I can't get them to agree on a price that we will settle for after they deprived us of our vacations we had planned. Never again. They don't know what they are doing. I have filed complaints with Corporate and we are still waiting on a solution.
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Review
#903765 Review #903765 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Camping World in Hermitage, Tennessee - Abandoned Lied to Customer

1.0
Details
I purchased a travel trailer from Camping World on Music Valley Drive in Nashville at the end of July. I signed the papers on a Friday and went back on Sunday to get my walk through and pick it up. I was told there was a broken part that needed to be replaced. I left the trailer on the lot for them to order the part and do the repair prior to pick up. I waited until the next Friday and called my salesman, Jamie, to get an update. My salesman said he would find out and call me later that day. I never got a call back. I called in on Monday for a status. My salesman had Nicholas call me. He said the part was mis-ordered and that he would get the part reordered and get me a status by the end of the day. No call back. I filed a complaint with the corporate HQ via internet. Tuesday, I called the store manager, Julie. Julie says she will find out what is happening and get back to me. Later I get a call from Shawn. He says he is going to be my POC and keep me informed and that he will get the straight story and call me back by the end of the day. I asked if he had talked to Julie and he said he didn't know she and I had talked. Julie calls back says there was a mistake with ordering the part, that she will get it straightened out and call me on Thursday. Shawn never called me back. Wednesday I get an email from Julie confirming she'll call Thursday. Later Shawn calls and tells me the part is ordered and will arrive in about a week. I asked him to look into overnighting the part. Thursday Julie calls to tell me the part is ordered with overnight shipping and it will be here on Friday and that I should be able to pick up my trailer not later than Saturday. I got no call Friday, Saturday or Sunday. By now I'm in regular email traffic with Corporate because that is the only thing getting me any response from the dealership. Monday Shawn calls me after corporate pokes him and he tells me the part was not ordered until Friday and should arrive Wednesday. Tuesday he calls to tell me the part is there, will be installed and I can pick up the trailer later that day. I postponed the pick up because I was going to see my new great grandbaby. I did not get a call later on Tuesday or on Wednesday to confirm the trailer was repaired and ready for pick up. Again I sent an email to Corporate asking for help and explaining the lack of contact from the dealership. I get called by Roger on Thursday morning telling me the repair is complete and I can come pick up the trailer. I gave them enough time to clean the trailer. My wife and I went through another walk through, we hooked up and left. Almost everyone in the dealership was happy to lie about what was going on during the two and a half weeks and when things would happen. Nobody took responsibility for my purchase and me as a customer to keep me informed and make sure everything was progressing. I was repeatedly lied to and abandoned by most everyone I talked to in the dealership. I will never spend another penny with Camping World and will drive two or three states away if I have to so I don't have to deal with anyone in this dealership ever again. Its not the time that it took to get my trailer to me, its the way these people made me feel like their lunch pizza was more important that taking care of someone making a major purchase.
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1 comment
Anonymous
#1201810

I work there rember the customers all is true

Review
#903700 Review #903700 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Heartland Rvs Rv Review from Sawyer, Minnesota

1.6
Details
I wish I had read these reviews before I bought my toy hauler from Camp world it's a pioneer and I don't have it 6 months and things are falling apart on it already the manufacturer warranty nor the warranty I paid for is not covering the items that are defective for some reason it's like everyone says on here they will treat you like kings and queens until you have purchased an item from them and afterwards they treat you like trash do not buy from these people or you will be sorry
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Review
#903549 Review #903549 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Rv Repair Review

1.2
Details
Very poor service. CW of Spartanburg SC has had our new Thor Motor Coach since Jan. 2016. They blambed Thor for problem. Called Thor and Thor has no records of orders or parts request since February. Never will do business again with them. Boy have we been ripped off.
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Review
#903165 Review #903165 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Marion, North Carolina - Bad service dept

Wow how helpful your sells people were until you all got your money and dropped us like a rock on the service department side. Why is it so hard to get a return call? Allstate has tried for 2 days to get a call back from your service repair. My Allstate claims man called today In ah of how poor your customer service is. He needs a call back his name is Shane at ###~###~#### with Alstate. I have had so much trouble with your service dept. You all won't return calls. I have been told the mgr. of the service dept will NOT call customers back because he does not feel that's his job. You all kept my camper for weeks without touching it. I had to drive 2 hours to show you all what was wrong with my camper and where it was leaking. This info was already giving to your staff when we dropped it off but your service dept could not find any damage so as a RN not a parts repair person for equipment I had to take a day off and drive 2 hours to show your service dept again what they should have been trained to find. I have a insurance claim along with some other issues on a separate ticket that I need resolved but your poor service and inability to provide my insurance with a price list that should have been sent to him long before now for parts that was suppose to be ordered over 2 weeks ago has proved you all incompetent. I was told my camper would be ready for a camping trip July 29th so when my camping trip came around I came and picked up my untouched camper. You all were suppose to get a price list and send it to Shane with Allstate and order the parts and return a call for me to bring my camper back for completion. Well it's Aug 18 and I feel you all have yet to even order parts since Allstate has yet to recieve there price list. I am also very doubtful of your service depts ability to repair my camper since it has been impossible for you all to complete the simple task listed above. So if anyone there gives a *** about their customers from the purchasing side then to the service side please return my call. Also what happened to Camping World members being services promptly with a membership from purchasing a camper thru them. (Is that a false advertisement?) I am Amy Austin austinrn@gmail.com After posting complaint on Facebook to get a return call I received a call from the finance mgt who promised me that someone named Chris my new service advisor would call me back today. Well today's hours are over and guess what as always no return call or any answers.
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Review
#903137 Review #903137 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor accountabilty

Camping World - Bus Repair Review from Winston, Georgia

We bought a new 2011 Winnabago from camping world we also bought an extended warranty. We scheduled an appointment for June 8th. We pick our bus up still not fixed on August 17 th. Worst service experience we have ever had. All summer is gone and bus sat in uncovered parking lot will never buy from them or go to them for service. The same is true if Winnabago never again this week we are buying a tiffin from lazy daze
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Review
#903107 Review #903107 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Customer Care Review

2.0
Details
Sales guy was very pushy on me leaving my camper at their Tampa location. Finally after he talked me into it and promised me the best of the best, here we are almost 2months later and im finally getting my camper back. Horrible customer service, horrible mechanics, and lets not forget the hidden fees that totaled up to 1500. My advice..... STAY AS FAR AWAY FROM THE TAMPA LOCATION AS POSSIBLE
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Review
#902959 Review #902959 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Customer Care Review from Ridgeland, Mississippi

2.3
Details
Up to sale service is fine I purchased a used 2014 5th wheel from camper world biloxi ms in july of this year during walk thru noticed awning needs replacing i was they would order and replace at no cost iwent back 2 weeks later and was that it had not yet been ordered and that they would order right away i just called was put on hold after close to 5 minutes on hold they came back said that they were checking on it and would call me back in 30 minutes! Been close to an hour no call my experience with biloxi camper world has been very negative this doesn't include my experience with salesman stacy jones who came to my garage sale picked up close to 100.00 in items saying he would pay me when i came in for brake control installation but still didn't get paid if this represents just a fraction of your salesstaff that's very sad remember good service 10 people hear about it bad service 100 hear about it
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Review
#902914 Review #902914 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping world warranty work

3.2
Details
We had a problem with the rear ac unit on 2016 Montana 3711 fl having minimal air flow, unit would not cycle and would not cool. Called camping world in Lewisville TN and was told that the first opening they had was a week out. I took the unit in on the day and time that I was given. As soon as the service writer found out that we did not buy the unit from them, I was then told they did not have an opening and it would be another week before they would even check it out. Once again Camping world is showing that they are just like most companies where customer service is a joke. At this point I find it hard to believe that it will be even looked at next week!!!!!!
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Review
#902832 Review #902832 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World 2017 Keystone Rv Montana 3711fl Rv Review from Robertsdale, Alabama

2.6
Details
Sold us a 2017 Montano 3711FL with recalls to Bedroom A/C, leaked water from rain onto bed and tv, asking for replacement but no one returns calls or emails about said unit. Recliner broken due to self tapping screws breaking off, now slide out will not close due to rollers under recliner , no movement. General Mgr is the greatest but his Service Mgr is not, Service Mgr pulls items from another rv on lot to replace water damaged wood under bed and ordered wrong bed, after exchange, the tech made adjustments , water damage again. Camping World: Robertsdale, AL buyers inspect Your new units for water and recalls.
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1 comment
Anonymous
#1332329

I this buy a Montana 3711fl whit water leak and they don't told me anything about the recalls i bought this in campingworld of jacksonbille fl

Review
#902819 Review #902819 is a subjective opinion of poster.
Pros
  • General manager
Cons
  • Service manager
Reason of review
Damaged or defective
Loss
$14500