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Camping World - Customer Care Review from Siloam Springs, Arkansas

The camping world of Lowell Arkansas had a 30 amp extension cord on sale for $40. on the website. I arrived at the store and was shown where the cords were located. I asked the employee if they offered the internet price and was told sure. We went to the register to check out and I was asked for my "good Sam card" I had to have this card for the sale price and could buy one for $26. My complaint is this should have been posted on web site The employees and management of this establishment have been very unhelpful and had multiple reasons why the discount could not be applied. I will not recommend this place in the future.
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Review
#923328 Review #923328 is a subjective opinion of poster.
Service
Camping World Customer Care
Reason of review
Pricing issue

Camping World - Coachmen Rv Rv Review from Brownsburg, Indiana

1.4
Details
My first impression of this place was good the salesman was nice very helpful quick and easy But two weeks three weeks within having my new camper I started having problems with it no big deal so I thought I know new stuff has problems sometimes but initially taken it in they said a week to two weeks tops five weeks later they finally contact me back after several calls it was still not done they call me back later that day it was done So I take the 2 Hour Dr. to pick up my camper and needless to say not even half was done the new parts they ordered says was just as bad as the old so we come to agreement I take my camper they would order the new parts and let me know when it comes in the Jack that was bent in the awning that leaks was not their problem they say now this camper is brand-new never been used 2017 model but not their problem now I have a leak where my hot water heater is the caulk is bad so when it rained it leaked so clean my floor and ruining the Couchwood and cabinet wood now I have to take it in again to argue with them about who's fault this is this camper is still less than three months old if this don't work I'm calling coachman myself or I'm get me an lawyer to make him take the camper back and I'll go buy me a new one elsewhere
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Review
#922860 Review #922860 is a subjective opinion of poster.
Product
Coachmen Rv Rv
Reason of review
Poor customer service

Camping World - Auto Part Review from Pinehurst, North Carolina

My campers been sitting there for 25 days. And I just got notification there just now ordering parts only because I've started calling them. The service writer asked me to email him pictures of the camper so they can know what they have ahead of them that was 6 weeks ago. He said so when I brought the camper down they could start on it right away, lies. I talk to a girl 2 weeks ago that all the parts are ordered but when I went down there to get it update nothing had been done. If they were that busy they should have told me I would have brought the camper somewhere else
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1 comment
Anonymous
#1217935

I understand my Rv has been sitting on lot for 5 months and still have no work done in it yet they keep telling me waiting on parts and then have all parts one day so went back in a week the story changed no parts camping world of Byron Ga hires unqualified people to run service department.... I have s recording of one of visit and was told that All parts where in now... More lies

Review
#922068 Review #922068 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Order processing issue

Camping World in Goose Creek, South Carolina - SALES AND SERVICE

2.2
Details
Purchased a new THOR Class C RV 2016 model. Before we used the RV I had to take it back in for service. The RV traveled all over the road. at this time I was told I needed to have a steering unit installed this was $500.00 more. I Took it in for service after out first trip to Belleville Ill. We where on the road for two an a half months, At this time I found over 9 items that needed to be fixed. I Set up an Service visit the following week after returning back home. 1. Bottom on door (Light comes in) not sealed. 2. Blue tooth mic (Relocate mic) 3. Stove Burner ( keeps coming off) 4. Seats backs by table, (Pin poking thru on both sides} 5. Material behind drivers seat on wall is loose. 6. Vent Leaks when it rains by stove, Material on wall is coming loose. 7. Carbon dioxide alarm go's off when hot water is turned on. 8. Shower track is broken, Is was repaired by you, I didn't see it until after I left. 9. Wall by bathroom door, unsat Insulation I had to take my RV back again last week, We have the back storage compartment leaking when it rains. I table stored next to the leaking door became rusted. I also had two smaller tables stored there. The Battery inside the unit would not hold a charge.I was told the bring it in on Thursday the 16th of Sept at 8:30 AM. On Friday I checked the status of the repair. First called and left a message, I didn't receive a return call back. I then took a drive down too Camping World in Charleston, SC. and was told it would not even be looked at until today. I didn't like the answer the was told from the service department. I then requested to talk to the Service Manager, (Chris Searcy) Chris told me to call him today and he would check on the repair. I called and left a message and he didn't return my call. I am totally dissatisfied with the RV and Service department.
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Review
#921800 Review #921800 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Poor customer service

Camping World - 2017 Keystone Rv Cougar Rv Review from Algona, Iowa

1.3
Details

Update by user Sep 20, 2016

The business manager explained that the goodsam service contract would cost $2500.00 for seven years. But if we would take paint protection it would cost $1500.00.

He did not tell us paint protection would cost $1925.00. He inferred paint protection was included in the service contract.We initialed the purchase for the $1500.00 only. Somehow the $1925.00 was added in the cost. We would not have initialed the papers if we knew that to save $1,000.00 it would cost $ 1925.00, it doesn't make sense..

When I called the dealership I was told it could not be canceled . We did not receive any paperwork explaining the paint protection program. All we know is that it is only good for 5 years which makes it a complete ripoff.

I asked to speak to the general manager but was told he was in a meeting.The business manager and a secretary who answers the phone both said that they would give him a message to call me. He never did call.

Original review posted by user Sep 19, 2016

We bought a 2017 keystone cougar travel trailer from Camping World in Cedar Falls, Iowa. The business manager added a service contract which he said included paint protection. When we got our contract it had a $1925.00 charge for paint protection. When I called the business manager he said it was not cancellable. I would never have signed a contract with a non-cancellable item had I been told about it. PLEASE DO NOT DO BUSINESS WITH CEDAR FALLS, IOWA CAMPING WORLD RV SALES. I called the general manager to discuss the problem, but was never called back by him. They have my money so now they just ignore me....
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Review
#921499 Review #921499 is a subjective opinion of poster.
Product
2017 Keystone Rv Cougar Rv
Reason of review
Warranty issue

Camping World - Rv Repair Review from Holly Springs, North Carolina

2.8
Details
I recently bought a brand new 2017 Thor Freedom Elite 22FE Class C Coach Motorhome on May 16th of 2016. The Coleman Air Conditioner ceiling unit in it is designed to run constantly on various cooling modes. I didn't know that was the fact when I bought it. That wasn't even mentioned to me during the walk thru when I bought it. I have taken my Motorhome on one trip this hot summer. After freezing to death the first night trying to sleep due to having to leave the unit on low cool mode all night, I decided I would take it back to Camping World in Garner, NC, where I bought my Motorhome, and have a normal adjustable thermostat installed that would cut on and off at the desired temperatures that I select. The parts guy there, Michael Justice, there told me that the parts shouldn't cost but about $65 and labor involved to install it would be not too expensive as it shouldn't take but about 30 minutes to complete the work. That conversation between he and I took place on Wednesday 9-7-16 in the Garner store. So, I told him to go ahead and order the parts and do the work and to call me when the job was finished, which he did. The work was completed this week on Thursday 9-15-16. I went to pick my Motorhome up on Friday afternoon 9-16-16. When I went to the parts desk to pay my bill, Michael Justice handed me an outrageous bill for $663.04. I was shocked to say the least!! I was fuming but I didn't want to cause a ruckus in the store. I'm not that way. I paid the bill with my credit card and walked out mad as a wet hen! So, that's why I'm addressing this matter directly to The Camping World Corporation. The W/O number for the work performed is #136-3984879 and dated 9-9-16. The parts involved to do the work came to $289.98. The labor came to be $311.14 to run a wire to the thermostat and change out the ceiling assembly cover. There were no hours shown anywhere on the bill as to how much time it took to perform $311.14 of labor costs. That's mighty high for 30 minutes of labor! After NC sales tax of $41.92 for the parts, the total amount the bill showed I owed was $663.04. I am utterly pissed at Camping World for billing me for these horrendous charges. I went over there on May 16th and spent $52,000 for my new 2017 Motorhome. They should have considered that high dollar purchase before they reamed me! I am hereby requesting a refund to my credit card from the Camping World Corporation in the amount of $350. I think that is a legitimate and fair request in this matter. $313.04 is more than a fair price for the work that was performed in my opinion. I am a 68 year old retired Senior businessman and a native of Hillsborough. I know a lot of high ranking, influential people in the Raleigh/Durham and Hillsborough business areas. if my request is not honored by Camping World, I will tell these people to spread the word that Camping World of Garner is nothing but a Rip Off Joint and not to do business there. I certainly hope you do honor my request so it doesn't come to that. I hope to hear from you shortly. My email address and my telephone number are both on file at Camping World of Raleigh in Garner, NC. Please reply ASAP! Thank you in advance. John Cates
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Review
#921137 Review #921137 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Pricing issue

Camping World sold us RV with known recalls and no fix!!!!

we purchased a 2017 Keystone Montana 3950BR from Camping World in Robertsdale. It was a few weeks after our purchase before we could take it out. The A/C ran constant and leaked water in through both return air vents. This is the worst of MANY problems. We immediately took it back to Camping World for repair. They kept is over 2 weeks. Then when we took it out again, we had the same issues, even worse especially when it rains. We cannot get Service Manager to call back. We learned that there was a recall on the A/C units- prior to our purchase. We are furious!!!! We were deceived, big-time.
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Review
#921066 Review #921066 is a subjective opinion of poster.
Product
2017 Keystone Rv Montana 3950br Rv
Reason of review
Damaged or defective

Camping World - Trade-in Review from North Atlanta, Georgia

1.0
Details
I bought a motorhome 18 months ago as a 1st time buyer. I go back to trade it in for something bigger and that would suit my needs. I talked to the salesman about this when I bought it. It was a concern that I had buying used for the first-time he said they would trade it in and I could get what I wanted. I found out that I had been lied to. Not only that, but they sold me a 18,000 motorhome and got it financed for 34,000. When I took to check on trading it in they told me that they could give me 13,000 for it and I would still owe the remaining 18,000. That no bank would give me a loan on anything over10 years old. Wth it was 15 years old when I bought it. By some miracle I got a loan a year ago. I was *** no doubt but I learned my lesson. Camping world as far as I am concerned are liars and not to be trusted. I am happy about one thing though, God did bless me with a motorhome that has given me minimal problems this far. And thank God it was low mileage. Go to a smaller dealership the prices are lower. Camping world doesn't care about the customer just the sales with a huge markup. What they are doing should be against the law.
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Review
#920929 Review #920929 is a subjective opinion of poster.
Service
Camping World Trade-in
Reason of review
Not as described/ advertised

Camping World in Akron, Ohio - Very Upset

1.7
Details
I am so upset with my experience with this service department , I can hardly even begin to write a review. Since May 2016 I have been trying to get my RV serviced, Its been a game for them since day 1. It is NOW Sept 15, 2016 and they are still giving me the round around. One person to the next play the blame game. They offered an extended service contract which I paid highly for. They waited until the beginning of August to tell me that I had to get another service person to fix the Refrigerator that came with the camper. In June, I called the extended service company, they said they never heard of a company not certified to service items they actually sold to me! Also in June I talked to someone in "charge" and swore he would call me back when he found out the answer. You guessed it, he never called me back. Writer (Dani) called me back 3 weeks later and told me that the parts were on order. I stupidly assumed she meant "everything" that was broken, NOPE 3 more weeks later I found out, they didnt mean ALL of the parts. This has been the worst customer service I have ever had. They all need some retraining on handling their very poor customer service, including upper management that never called back since June 28, 2016 I am a diabetic and I have not had a refrigerator all summer and my Insulin needs to be refrigerated. I will never purchase a brand new RV or even used from them again.
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1 comment
Anonymous
#1217936

Understand I'm thinking they hire unqualified people for service department they lie and upper management is included. Is there anyway everyone that has problem with camping world get together and get help.....

Contact me @ pat.brock29@ yahoo. Com

Review
#919168 Review #919168 is a subjective opinion of poster.
Service
Camping World Customer Care
Reason of review
Poor customer service

Camping World in Nashville, Tennessee - Service work

1.0
Details
After three months of sitting on their service lot, numerous telephone calls with no return calls, notifying Jayco, STILL NO RESULTS!!! This is the WORST service ever! Megan has too many excuses, Shaun just says "yes", Mark states "he will have it done by Friday to enjoy" well that "Friday" past two months ago. I will NEVER PURCHASE ANYTHING FFROM CAMPING WORLD EVER AGAIN!!!!! The worst service department, parts department, lack of communication, the list could go on and on........... If you want to pay for something that just sits on their service please feel free to purchase here! Heck, I will sell you mine~!
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Review
#919151 Review #919151 is a subjective opinion of poster.
Service
Camping World Customer Care
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Deliver product or service ordered