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Camping World St Augustine

1.0
Details
Worst experience ever with senior management(Ken Stumpe and Randy Rahe) Bought used 2013 Montana High Country Aug 2016. Paid $40K plus a $7K trade. I was assured all tires were good. Not so much. Had major blow out 3 days later while sitting in my driveway. Started on our first trip 2 weeks later and had another major blow out that caused $3K in side damage. $1400 and 6 hours on the side of the road I had 4 new tires mounted. My sales rep advised upper management of my tire issue after the 1st one blew in my driveway and again after the 2nd one blew will being towed. T hey chose to do nothing to satisfy the customer. Ken Stumpe and Randy Rahe cant seem to understand why I am seeking reimbursement and repair? If I would have known the tires were defective I would never have driving the 5th wheel off the lot. I feel this is a major safety issue. How can Camping World be allowed to get away with treating customers this way? Thank goodness the blow outs did not occur while we were traveling over the 2 lane bridge another 5 miles down the road. Totally disappointed with this company! Will not stop until my 5th wheel is restored to the condition it was when I purchased it and I am reimbursed for all 5 tires. Also I have a Road Hazard policy that appears to be paying all the tire charges but $300. Why should I have any expense?
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Review
#926578 Review #926578 is a subjective opinion of poster.
Pros
  • Sales rep dana hood
Cons
  • Quality of tires
Reason of review
Damaged or defective
Loss
$2100
Preferred solution
Full refund

Camping World in Jackson, Mississippi - Awful Service

I would like to let you know that the service department at your Jackson, MS store is the worst of all the locations I've been to. I was lied to and I have voicemails on my phone that I am keeping just to have proof. I had numerous things that needed addressed on my 2016 Forest River 5th wheel and all I got actually done was my wheel bearings packed. The service manager, Jimmy, was no help and actually lied to me and your finance manager. He kept telling me the parts were ordered and I would go by and check with them. They didn't even know the part numbers so I knew something was wrong. I ended up picking up my unit (still with numerous problems ). I called some of the manufacturers (Dometic, Irvine and kitchenaid) and you know what...... Parts were never ordered and they are sending them directly to me, FREE! My dad had the same experience and he took his almost 200 miles just so he wouldn't have to deal with your Jackson service department. Fortunately I have another company locally that I can go to. It was like they just don't care. Oh by the way whenever Jimmy saw me coming, he would close his door.
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1 comment
Anonymous
#1646051

I have just ended a seven month nightmare with the Jackson, Mississippi Camping World dealership. I have been lied to from the moment I walked in the door of this awful place back in July of 2018.

They added almost ten thousand dollars of extras onto my loan after we had made our deal on the phone and online. I trusted them and signed papers as they rushed me through the signing process and did not read the fine print. The sales manager Brandon and the finance manager, Brian have been putting me off for the past seven months. After relentless emails to them and phone calls to them and our salesman Floyd, I have just now got all these extras off my bank loan.

Brian promised me numerous times that he had cancelled these, but that was not true. I was forced to contact the companies myself and show them proof that this was not something I had ordered to get this off my loan.

This has without doubt been the worst experience of financing I have EVER been through. NEVER AGAIN WILL I DEAL WITH THIS DEALERSHIP!!!!

Review
#926549 Review #926549 is a subjective opinion of poster.
Pros
  • Big jack is the only person who actually wants to help you
Cons
  • Lies and mistruths
  • This place is a joke
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World Customer Care Review

1.5
Details
The Holiday camping world does not service what it sales. If you want service after you buy,. DO N O T buy from this location...
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Review
#925651 Review #925651 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - 2016 Dutchmen Coleman Lantern Cts16fb Rv Review from Clifford, Virginia

Came across a new 2016 Coleman Lantern CTS16FB at the Camping World - Fayettevill, NC. We need a smaller 2-person lightweight trailer for our 2008 Toyota Highlander Sport with the towing package rated up to 5000 lbs. I did not want to spend more than $10,000. OK, I knew that would greatly narrow the field of options. I also got us pre-approved. The new 2016 Coleman Lantern at CW-Fayetteville was marked down to $11K. Layout is perfect for the two of us. We are both tall and in our sixties and ready to travel the back roads. I visited another nearby CW within our state to see a 2017 model that has same layout as the 2016 and was pleased with layout and accessories. I really like the walk around queen bed at one end of the trailer. Perfect for us. I got back to CW-Fayetteville and gave them the green light to write it up. After several requests both to the business manager and sales associate, I finally received the breakdown list of charges. I was shocked and pissed. They added 1,485 Destination950 Prep350. Document299. Prewired electric brake control Are you fricking kidding me? We just purchased a new Subaru Forester and didn't have anything close to this (destination and dealer prep). And, is it normal practice to add the cost for the prewired electric brakes? I have notified both the business manager and sales associate that these excessive charges are a definite deal breaker and that I have been obtaining other pricing on the 2017 models! The ball is in their court..
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Review
#925271 Review #925271 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved

Resolved: Camping World - Sheet Set Review from Grand Haven, Michigan

Camping World - Sheet Set Review from Grand Haven, Michigan
I purchased queen short sheets washed them twice and they have a huge hole in them! Very unhappy with quality. Finally was excited to get sheet to fit our bed perfectly and this happened! Now what do I do!? In hopes camping works will stand behind this! Chris Sliter 231-670-3792 hope to hear from you... Trying to be positive because I have friends they say you won't even call me or email me. email. sliterd676@aol.com
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Review
#924968 Review #924968 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World - Rv Repair Review from Yorba Linda, California

1.3
Details
I took my Rv to camping world in June 2,2016 for warranty work. I was assured that all the work could and would be done at this this business!!!! I requested work be done in 2 months, starred the fact I live in Rv for wok reason my Rv has been sitting on their lot for 5 months now and no work has been completed!!!! I went every month to check on the work and was told working on it and waiting parks... Well 4 months has went by I want by and was told that all parts where in and work would began to call in a week. Well no call I went week later and I got very upset about the words that I was told no work has been done and no part have been sent. But here the good part I recorded that day when I told All parts are at location and no problem my Rv would be fixed and but when went back days later I told that nope nothing has been done oh my I lost it then I was very upset and the manger was their I told him that I was told time after time that my Rv parts where in and they would fix my Rv with new parts that are warranty after he ask for my paper work he told me he would see what's the problem and call me well that's been 1 week now and no word I went by to see him well sale associate came to me and they are working it again we will call the next day and have 3 way chat to let me know where we are at well been another week past and no call. Mean while I paying for Rv because it's on 2015 which was bought in November of 2015. This is unbelievable to me because of the lies sales people tell their customers and put the lives on hold.... I wish for help here
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Review
#924822 Review #924822 is a subjective opinion of poster.
Reason of review
Order processing issue

WORST SERVICE EVER BY CAMPING WORLD INDIANAPOLIS

1.0
Details
My partner Shelby and I bought a 2017 hartland Pioneer,we signed the paperwork on 07/15/2016 and the unit was delivered on 07/18 to our camp site. Upon delivery, the delivery driver told us the stereo didn’t work and that they had to order a new one and he would probably be the one to come back out to install the new radio. The driver was in a rush because it was after 5 and he had been waiting on us to get there to meet him, (we were not there because we had been told the delivery had been canceled for that day and they would have to bring it the next day, then we get a call from the driver that he is at the gate of our campground waiting on us) We start to inspect the trailer and right off the bat there are all kinds of issues (something as simple as a missing speaker cover on the ceiling and the amplified antenna not connected in the wall), and it was filthy with build material like it had not been prepped for delivery. We called our salesman Mike the next day with a list of issues, again we get the run around and around! They finally agree to come pick the unit up for the repairs, which they did on 08/11/16. Many calls later with no reply, no update as to what is going on with the trailer, My partner Shelby Isner goes up there to speak with the General Manager Mike Coyle, but of course he is not there because it’s a holiday weekend , nor is the service manager there. She speaks to another guy there and he does some checking and finds that they are showing our trailer has been done since 8/31 but no one called us to let us know that so we had canceled our camping trip thinking they were sill working on it. He tells us we are out of luck for the holiday weekend unless we run home and get the truck, otherwise he would “do us a favor and deliver it on the following Tuesday. So we took that option. The trailer was then delivered to us on 9/6/16 to our home, the driver backed it in the driveway and then left. We should have inspected the trailer then but we didn’t go over it until the next day at which time we find damage to the trailer on the L/H side, it has been pulled into something or something has backed into it. We took pictures and sent them to our salesman and asked that he send them to the GM. We never got a call so we again started calling, we finally got a call back from Mike Coyle he was very apologetic and assured we would get a call back that day to make arrangements to resolve our problems,,,,,,, that was 8 days ago, we have yet to get a call from anyone!! The is the most horrible purchasing experience we have ever had, I would never recommend that anyone do business with this company, and had I read all the bad reviews from other poor suckers that bought from these people, I would not have either!!
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Review
#924821 Review #924821 is a subjective opinion of poster.
Cons
  • Customer service here sucks
  • This place is a joke
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
I WANT THE DAMAGE TO MY TRAILER FIXED AND I WANT ALL THE PROBLEMS WITH THE TRAILER FIXED, IM NOT ASKING FOR MUCH!!!!!
Tags
  • Camping World Mike Coyle
  • Campingworld Indianapolis

Camping World - Review in Dealers category from Atlanta, Georgia

I am so furious that I was given a price over the phone for a washer and dryer and offered to pay for it over the phone. ..yet when we go in the store we are quoted a different price .. tells me the price on the Internet and after I bring to his attn we are a good sams member o yea you can get that price which is still not what I was quoted the night before..mind you i had to drive 2 hours to get this washer
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Review
#924212 Review #924212 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World Service....

1.3
Details
We purchased a new 2014 Itasca Sunstar from a dealer in California (prices were WAY better than in Utah) and drove it home to Utah in November, 2013. In the spring of 2014, during our first camping trip in the coach, we had problems with the automatic leveling system. It would error and say "unable to complete leveling" and "return for service". We contacted Camping World since they were the only local authorized dealer for our coach in our area, apparently. We took the coach in for service under warranty since it was only a few months old. That was the beginning of the worst experience for us. They said they fixed the leveling problem after several weeks of having the coach, but after we picked it up and went on our next camping trip, we had the same problem. Back to Camping World we went. Again and again and again. Each time they had the coach FAR longer than they originally estimated. Each time they said they worked with Lippert Components, Inc. to diagnose and fix the issue. Each time we continued to have the same problems. Once in a while the system would work ok, and we gave a slight sigh of relief, only to find the next time out in our coach we would experience the problem again. After many months and many visits to Camping World, the service advisor told me that they, and Lippert, were "no longer willing to work with us and cover it under the warranty". This was an ongoing issue that trained technicians at Camping World could not fix after repeated attempts. We even had a phone call between the Camping World technician and a Lippert technician to try to resolve the issue. Again, Camping World said they fixed it and we picked it up and took it out. IT STILL WOULDN'T level! Finally, in August of 2016, I contact Lippert Components directly. I ended up dealing with the CEO of the company who apologized for the level of service I had received from Camping World and that if I could bring it to their office in Elkhart, IN, he would ensure a team would be waiting for us and would fix it to our satisfaction. We drove there from Utah about 2 weeks later. The team was waiting for us and treated us so well. Very well educated on the systems and were able to fix the leveling system in a matter of 4 hours. As they had suspected, the pump itself was not holding pressure once they put the testing gauges on it. Camping World could have fixed this issue 2 years ago if they had the sense to keep the correct tools in house and took the time to really listen to what Lippert was trying to tell them. The team at Lippert, from the technician who replaced the pump, to the customer service representative that assisted me, to the CEO himself were professional, friendly, knowledgeable, and genuinely cared that we had a positive ending to this experience. In fact, the CEO even helped us find a different dealer in Utah so we don't have to work with Camping World again. He was unaware of anything ever being said about not being willing to work on the issue, since it was their product at issue!
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Review
#923947 Review #923947 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Camping World - Wish I had read this board before I bought the camper :(

We purchased a 2016 Mallard in March. We took the camper in because we had water under the bedroom area window. We were told it would be ready in a week. 3 weeks later still not ready. We were told oh yeah we need to order a new window. Ok, call us when it comes. We took our camper thinking we would be able to bring it back within a couple of weeks. NO phone call after a few weeks, so we call to inquire. Oh they sent the wrong size so we had to reorder. I told them "thanks, now our dresser wood is soft at the bottom because of the water leaking around the window, so how long is that going to take to fix???" This was our first experience buying a camper. Poor post customer service will ruin a business. I will never buy another camper due to this experience.
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Review
#923810 Review #923810 is a subjective opinion of poster.
Reason of review
Bad quality