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Camping World in San Marcos, California - Poor Customer Service

I purchased a Coleman Mach 8 Cub, and received it damaged. Camping World would not allow me to take it to one of their stores for resolution. Since I already had it on my motor home roof they offered a $50 discount and $25 certificate. After threatening to take them to court, and stating I would make a BBB complaint (after promises, and many calls) I finally received my $50 check. This took over 2 months. I submitted a BBB complaint. It has now been over 3 months. It appears that maybe we are finally getting somewhere, but I still do not have the $25 certificate. WHY DOES A CUSTOMER HAVE TO GO THROUGH SUCH INCOMPETITENCE??? I hate doing any business with this organization, and go out of my way do do business with other RV businesses.
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Review
#940330 Review #940330 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Grain Valley, Missouri - Poor service

2.1
Details
I purchased a new Forest River Vibe two months ago, but had to return for problems with unit. It has set in the shop for over two weeks and they cannot tell me when it will be ready. They claim they cannot get parts from Forrest river and that Forrest river is hard to deal with. Why do they sell Forrest river products if they cannot service them. Unit was minus slide crank, grill propane hose, and refrigerator lock. Water tank would not fill, TV will not receive signal, furnace will not work and furnace vent door fell off. They also sold me extended service when they cannot even cover the year warranty. Very disappointed!
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Review
#939697 Review #939697 is a subjective opinion of poster.
Cons
  • Service
  • Service reps who cannot answer for each other
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Deliver product or service ordered

Camping World - 2017 Thor Motor Coach Freedom Elite 29fe Rv Review from Memphis, Tennessee

1.0
Details
OH BOY WHERE DO I START!! We bought our first motorhome trading our 5th wheel and it is one of the BIGGEST MISTAKES we ever made. From the moment we drove it off the lot things fell apart from the sky lights falling out, floor sqeeking, the air conditioner not cooling it off at ALL.. The tires blowing out due to the vaule stims coming out between the tires, the cable not working, the hinge on outdoor kitchen falling off, to the kid that put the tv bracelet on at camping world that drilled *** all the way through to the outsde of motorhome which was repaired. But dont settle for camping world if you can buy a camper at this place you can buy one any place. We are trading ours off after 4 months for a Jayco 5th wheel... CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!!!!
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2 comments
Anonymous
#1359319

WOW!..I have a complete opposite experience. We purchased the

FE-29 a year ago.

We pulled a Jeep Wrangler, and traveled through SC, AL, MS, LA, FL for 3 weeks. We previously had a GMC2500 HD, Denali and pulled it to Sturgis. The FE-29 was Great to drive, has lots of room, all the electronics work, and we just enjoyed it. Everything worked, and is still working.

We take routine trips to Parks 50-75 miles away and have not had one issue. I guess the adage that you can't please everyone applies, and also bad news always gets more attention than good news.

My News is Great, and I would recommend the Thor FE-29 to anyone who wants to have a Great Time in an RV. Jim Roberts, Retired USA

Anonymous
#1236671

I feel same way about olive branch an Jackson Mississippi look else were

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Review
#939472 Review #939472 is a subjective opinion of poster.
Reason of review
Bad quality

Beware of Camping World in East Ridge Tennessee

Just bought a 2016 Crossroads Camper at East Ridge, the price was padded with dealer prep charges and freight. After receiving shipment I noticed that the unit was not cleaned, there was no spare tire, there was no prep and the walkthrough orientation was incomplete. I'm not saying don't buy from these people, I never will again, just beware of all the items that normally come with these type purchases. I have never in my 69 years ever bought any kind on vehicle without a spare tire. Any item I need for the camper will never be purchased from Camping World, and I will never do business with them. Bunch of cheats!
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Review
#939444 Review #939444 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in Huntington, West Virginia - Motorhome Repair

1.0
Details
We had our 37' Mountain Air coach repaired at the Greensboro, NC facility. The cost of the repairs ended up being $15,800.00. The repairs were not really completed as the work order indicated and out unit now is totally ruined due to a faulty roof installation. This facility does shoddy repairs and rates a "0" in my book. We asked GEICO, our insurer, to assist us with the litigation and they did little to assist us. We feel we have been ripped off by both our insurer and Camping World. What poor work. I would not recommend having any work done at this facility. In my book, they are crooks and have no credibility as a "Customer Service Oriented Company". We will never spend another penny at any of their locations. We will buy online.
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Review
#939225 Review #939225 is a subjective opinion of poster.
Cons
  • Lack of good service
  • Poor customer service
Reason of review
Poor customer service
Loss
$15800
Preferred solution
Let the company propose a solution
Tags
  • RV Warranty Service

Camping World - Rv Repair Review from Montgomery, Alabama

1.8
Details
We purchased a new 2016 Grey Wolf travel trailer in June2016 from Camping World Robertsdale Alabama. Camper we traded was checked completely but apparently same courtesy was not done on new one! Items identified while on our first trip have still not been repaired! We have made long trip to Calera Alabama Camping World to have problems ironed out but after a month there, problems have not been corrected! We now have to make another lengthy trip there with hopes of getting problems corrected! So outdone and disappointed in both stores! Please beware consumers!
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Review
#938109 Review #938109 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Rv Repair Review from Miami Beach, Florida

1.0
Details
*******Attention Winnebago Fuse Owners Especially State of Florida********** Do not use the Service Department at Camping World located at 5175 W Irlo Bronson Hwy Kissimmee Fla 34846. Their workmanship is the worst I have ever seen after several calls to the District Manager and Corporate office they could care less reference my opinions. They perfomed work on my RV without checking with me on an installation procedure. The sad thing I have purchased over 1500.00 worth of RV supplies on line they dont care.
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1 comment
Anonymous
#1228265

Resolved

Review
#938085 Review #938085 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World Rv Repair Review

2.1
Details
Camping World Akron Ohio is the worst run place on the planet. They installed steering stabilizer BACKWARDS!! Now they have had my RV for over a 30 days for tile replacement & other miner repairs that was needed when I got it. I had it 2 weeks, they have had 30 days & now they have broken out the windshield !!!!unreal!!! DO NOT GO TO CAMPING WORLD AKRON OHIO!!
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Review
#938044 Review #938044 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Deal Review

1.2
Details
Bait and switch. Advertised price isn't real price. Camping world of Cincinnati doesn't advertise it switches deal after baiting you with advertised price to a price that adds $1000 for "prep fees" Consumers lead to believe one price as advertised is accepted then refuses to sell unless you pay additional prep charges. Unethical rude treatment of customer.
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Review
#937878 Review #937878 is a subjective opinion of poster.
Pros
  • Variety
Cons
  • Unprofessional unethical misrepresented price
Reason of review
Not as described/ advertised

Camping World - Rv Review

Camping World of Fayetteville, Hope Mills. Listed a camper, told us repeatedly it was in perfect shape. We drove almost 500 miles one way to look at this camper. The sales lady, Barbara told us the only problem was a 12 volt slide motor, that they were going to replace, otherwise it was perfect. We got there and found the camper had a major slide problem, and trim torn off, floor linoluem ripped at least a 2 foot chunk torn out. Needless to say we were furious. You can decide for yourself, we feel like we were lied to, repeatedly. DO NOT TRUST A WORD BARBARA OR THE SALES MANAGER SAYS.
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Review
#937633 Review #937633 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised