We have four kids who Camping World has taken thousands upon thousands of dollars from. When we bought our brand spanking new Mallard M33 on June 24, 2016 from the dealer in Byron, GA, these kids were ECSTATIC. They were willing to forego an inground pool to get a camper instead.
Our "baby" is a sweet little 8-year-old red-head. She has some serious softball skills and a passion for it. She plays in tournaments every weekend with her travel ball team because she loves it. However, we live in Georgia, and the heat index is easily over 100+ in the summer. The main reason we wanted a camper as parents was to give her (and the rest of us) a reprieve from the heat on tournament weekends.... BUT... we were also looking forward to family getaways on tourney-free weekends.
We loaded up the weekend before the 4th of July and headed to a nearby lake for some fun with our family members who also have campers. Our camper was like a tin box in the desert - or an oven! It would not get/stay cool. The door to the kids' bunk room would not open when they let out the futon/couch into a bed; if they wanted the door shut, they would be TRAPPED in the room. The exhaust fan over the stove quit working 5 minutes after we turned it on. The breaker kept tripping, and we ended up having to put a fan directly in front of it to keep it cool, so it was stop tripping. We made the best of the weekend, and stayed cool by hanging out in our 2 family members' campers that are both SEVERAL YEARS OLDER than our BRAND NEW Mallard. My husband called Camping World in Byron on the 4th of July, as they were open, and he was told they would send a technician out, as we were only 30 minutes or so up the road. After several hours, he called them back and had to leave a message because no one came. Then, the manager called back and said they didn't have the "manpower" to send anyone out.
We took the camper to Camping World early morning July 5th, and it has been there ever since. Every time we talk to the Byron location, they tell us a different day that the AC unit will be in; they're now saying it should be here Wednesday. My husband has been lied to by their staff and by people from the CORPORATE OFFICE on several occasions, and the camper has yet to be fixed. At this point, I believe the only RIGHT thing to do is for them to take the camper back at the EXACT SAME PRICE we paid for it, and let us find a camper at ANOTHER company that COOLS, doesn't present a safety hazard for our kids, doesn't need a fan blowing on the fuse box, with GOOD customer service, ETHICAL business practices, and allows us to ENJOY our family trips and weekend ball tournaments.
That pretty little red-head...? She played in another tournament the past two Saturdays in 100+ degree heat. We cooled her off the best we could with water, cooling cloths, and ice... Sure would've been nice to have a COOL camper to let her rest in- maybe the same one that we will have a payment due on pretty soon that continues to sit in the dealer's service department....
Pretty ticked off wife/mom/consumer right here....
Product or Service Mentioned: 2017 Heartland Rvs Mallard M33 Rv.
I didn't like: Lack of customer service, Lies.