To Whom it May Concern:
Around mid October of this year my husband and I stopped off at Gander Mountain in Dothan, AL because Camping World was having a big sale there. We didn't plan to buy at that time because we were waiting another 2 years to prepare for my husbands retirement. While looking we came across the 2015 Heartland HD Toyhauler, and we really liked it. Over the next 2 weeks the sales department called us several times, each time with a better offer. On October 31, 2015 I went to Camping World in Dothan, AL to pick up a cooler I had won in a drawing. While there, Dave, the Sales Manager, gave us another offer, one we did not feel we could refuse. He said that they had to sell 3 of these units a month to meet their quota and ours was the 3rd... and it was the 31st, so he was able to make us, what we thought at the time was, a great offer. What we thought was to be the first steps toward retirement and our dreams, very quickly turned into a nightmare.
When we went to pick it up, the service man who did the walk through with us was in no way familiar with our unit. By the time we left there we were more confused than when we got there. We didn't know where to start, so we read the Heartland book, which wasn't much help. The camper was never prepped or in working order from delivery and has NEVER been fully repaired. In NINE MONTHS. Our first trip out with the camper was awful. To our surprise, our brand new camper had no heat. We spent most of the weekend bundled up in blankets, and while the fireplace is a nice focal point, it is certainly not there to provide heat. While we were there we began making a list of things that needed to be fixed, so, when we got home, we took the list and our camper back to Camping World. And, yes, everything was covered under warranty, which is awesome, but not the issue. The issue is, that we dropped our camper off for repairs in November and did not get it back until February. And by get it back, I mean, we had to borrow it from the service department of Camping World because it had not been fixed yet. When we picked it up for our 2nd trip camping in our new camper, we noticed it had been scratched in several places. And the repairs were not completed. So, when we returned, we took it back to the shop.
Our 3rd (and as of the date of this email our last trip, as the camper has been in the shop since then) trip was May 23-27, We had owned our Heartland HD Toyhauler for 9 months, but had been unable to enjoy our purchase because it had spent the majority of that time in the shop. So, you can imagine our shock and surprise when, after this trip, it had to go back to the service department. There were several things wrong, many of which had never been repaired from the initial trip to the service department in November, such as, trim at the bottom of the door, lights above the outside tv, straps that hold table legs in closet, leg under couch in the back not touching the floor, recliners not mounted and two do not work at all, after the recliners were "fixed" I sat down in one and was thrown out to the floor, because they were, not, in fact fixed at all, although we were told they had been. The living room heater only works with the bedroom thermostat on. The new items that were added when we took it to be serviced in May are: Slide out doesn't go all the way in on one side, air conditioner in bedroom not working, awning bent during storm, we were told they didn't have to be rolled in because they are self adjusting. The storage door was open when we let the slide out in. It clipped the handle of the storage door, broke the handle off the door and bent the trim at the bottom and side of the slide out. We were told the storage doors do NOT stay in the top position, that they lower themselves. The storage door on the other side is warped. The fifth wheel hitch that Camping World installed, was not greased. We had to call Camping World and someone came out to help release it from our truck because it was not installed properly. That should have been our first clue. Unfourtunatley for us, we believe in second chances. Your company has had several more than that to make this right. The simplest thing to do would be to pull our file and read it. If we had to do this all over again, we would not only never purchase a Heartland, we would not do business with Camping World. Not only will we never do business with Camping World again, but we will tell anyone we know that is in the market for an RV/Camper etc, our story and to avoid Camping World at all costs. While the Sales department was ok, the service department is a horrible joke.
While I understand the fault may not lie with those receiving this email, it also does not lie with me. The sales date on my paperwork is October 31, 2014. Which means that I have owned and paid for this camper for 9 months and it has been in the shop for almost all of those 9 months. In June of this year, my husband was diagnosed with stage 4 renal cancer that has metastasized to his lungs. He is under a tremendous amount of stress after this diagnosis, and he doesn't even have the option of traveling in his camper while he still has his good health. What needs to happen at this point is this; you buy back the camper, reimburse us the payments that we have made, and return our camper (that we traded in), or something comparable to us. At this point, there is no other option. The added stress of worrying about our BRAND NEW camper being travel worthy, is NOT something we will continue to do. And we will not allow the remaining time he has in good health to be riddled with worry over our BRAND NEW camper, that is sitting at Camping World, where it has remained almost exclusively since we bought it. As the camper has not left the lot for longer than a couple of weeks since we purchased it, and as we have held up our end of the agreement ie. making payments on time, we feel that the only fair and responsible thing to do would be for you to do what we have asked and make this right. Thank you for your prompt attention to this matter. We look forward to hearing from you in the very near future.
This reviewer shared experience about bad quality and wants this business to issue a full refund. The author is overall dissatisfied with Camping World. The most disappointing about 2015 heartland hd toyhauler from Camping World was service department is awful Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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