In June of 2010, we purchased a Keystone Cougar 5th wheel 28ft. We bought a lemon.
Camping World, whom we bought the 5th wheel has had our RV more then we have. Broken pipes, leaking in the bathroom, broken awning, broken shades broken air conditioner. We have had to cancel camping trips because of the service, and have continually gotten the run around. They have accused us of doing these break downs.
We have talked to many people who have complaints with their Keystone products because of breakages and bad service. Their main excuse is ordering parts. It has taken as long as 3 months to have been able to bring our 5th wheel home.
Right now it is in the shop for 3 weeks and we just got a phone call that it will now be the end of the month. So much for camping on July 4th.
Monetary Loss: $5000.