Bought my first camper from Camping world Ashland Va. 2017 keystone in the spring of 2018 I found a roof sheet lifting and the fasteners found there way through the roofing membrane.
I took camper down to have a state insp. and a roof inspection done . I had placed 3- 3x3 pc of dark gray duck tape on the roof. The service righter told me at first that the roof looked great.
after I called her on her lie she was very snooty so I asked to speak to service manager and was told he was not in. I left w/ camper and called the next day and was asked to send picks in to have unit warrantied. the technician and the manager agreed that the roof was a manufactures flaw but it was never warrantied by Keystone nor was I helped much by the camping world staff.
I had to call Keystone myself and was refused warranty because they stated there was a puncture. well no *** all *** holes and will never buy another camper again if I have to buy a Keystone or anything from Cramping world
Reason of review: Poor customer service.
Monetary Loss: $8000.
Preferred solution: Let the company propose a solution.
I didn't like: There is no accountability for their inferior defective product.