Price Affordability
Product or Service Quality
Value for money

Bought my first camper from Camping world Ashland Va. 2017 keystone in the spring of 2018 I found a roof sheet lifting and the fasteners found there way through the roofing membrane.

I took camper down to have a state insp. and a roof inspection done . I had placed 3- 3x3 pc of dark gray duck tape on the roof. The service righter told me at first that the roof looked great.

after I called her on her lie she was very snooty so I asked to speak to service manager and was told he was not in. I left w/ camper and called the next day and was asked to send picks in to have unit warrantied. the technician and the manager agreed that the roof was a manufactures flaw but it was never warrantied by Keystone nor was I helped much by the camping world staff.

I had to call Keystone myself and was refused warranty because they stated there was a puncture. well no *** all *** holes and will never buy another camper again if I have to buy a Keystone or anything from Cramping world Wtf

Reason of review: Poor customer service.

Monetary Loss: $8000.

Preferred solution: Let the company propose a solution.

I didn't like: There is no accountability for their inferior defective product.

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