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Camping World - It just never ends - more disappointments

2.0
Details
We purchased a new-to-us 5er from the Springfield, MO this past season. Because of the hitch weight of the 5er, we needed to add Air Bags. The Parts department got the part in to take care of the needed suspension requirement. First issue, the part was installed. But then when we were to pay the bill, it was priced $150 over catalog price. That was settled after several go arounds. Today, second issue, I learned from my truck dealership that the brake line was crimped as a result of the installation of the air bag. I am certain that I am stuck with the bill from their careless work ethics. Continuing to learn that Camping World might be a good retail store; but not a service provider. Very disturbed with at least Camping World, Springfield, MO.
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Review
#968413 Review #968413 is a subjective opinion of poster.
Pros
  • Worked hard to get the part in and then installed it
Cons
  • Found the brake line was crimped while this had been installed
  • Priced the part wrong over priced it by 150
Reason of review
Bad quality
Loss
$250
Preferred solution
Let the company propose a solution

Camping World - After the purchase, then what?

3.8
Details
I made a purchase 2 weeks ago of a new 5th wheel from Camping World of Wood Village, Oregon. At purchase, it was agreed that they would install a 5th wheel sliding hitch on my 2017 Ford PU. I drove an hour (2 hours round trip) to be there to get the hitch installed and after 4 hours, the service dept. advised that they had the wrong part and had to order a new one. I was also advised that they could not find the keys to the new 5th wheel that I had purchased. Went back the next week after they stated that the part would be there. After arriving at 8 AM, was advised that it was on the UPS truck and would arrive between 10 and noon. The truck arrived at noon and at 2 pm, they again advised me that they had the wrong part. I left and arrived several days later at 9 am after being told that the part did arrive At noon, they advised that again they had the wrong part and that they found out that since my Ford was a new model with an aluminum bed, that the necessary part had yet to be produced and wouldn't be produced until mid Dec. It would be until January before they would be able to receive and install it. So after 6 total hours of driving back and forth and waiting in their waiting room for a total of 14 plus hours, no 5th wheel hitch. The general manager then talked with me and advised that they would pay a driver to deliver it to my residence storage area for me for me at no charge the following week. He also advised that they would winterize the 5th wheel. I was called Friday by the general manager again and stated that he was arranging for the delivery the following week. Monday I had not received a call, so I called and left 2 messages for the general manager to call. No call. I called back on Tuesday ) and talked with him. He advised that he got too busy to call me back, but that he was able to arrange a driver and that driver was supposed to have called me. By the way, I still haven't been advised if they had indeed winterized the unit and cold weather is supposed to arrive soon. I was thrilled with the purchase, but since the purchase I feel that I have been treated EXTREMELY poorly. I have kept all my conversations on a civil level, but am extremely surprised that a company as large as Camping World has so little respect for their customers after they make a purchase that they would treat me this way. Camping World should be making all the arrangements with people for me and keeping me informed, which they have not.
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1 comment
deanstafford
#1266185

It is January 5, 2017 and Camping World still doesn't have the part. Called yesterday and they advised that Reese is now producing the part and I should be getting it around 1-11-17.

WOW, 2 months after I bought the 5th wheel.

Will be waiting to see if the part comes in as stated. Still no apology from Camping World's general manager, he evidently is too busy to get in touch with me.

Review
#968361 Review #968361 is a subjective opinion of poster.
Pros
  • Salespeople
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Camping World Bad Customer Service

Camping World Service Department

Had them install satellite with predetermined cost. Asked service rep to have tech. Use leftover caulk for any spots on roof that might need filling. (I was already charged $14 for caulk used to install satellite. A tube of caulk cost half that anywhere else.) They charged me $220 to caulk 3 small areas on roof! On top of that, the tech. wired the 12 volt sat. wire to the kitchen lights which required me to have the lights on in order to have power to the sat. switch. Ripped off and poor quality work. As a matter of fact, service rep told me a month earlier that roof inspections were always included when an rv is winterized, which I had them do. So why was it necessary to fill any cracks when the sat was installed? The service reps never smile, act like you are a bother rather than a valued customer and appear to dislike their job...great place to do business. Lol
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Review
#967663 Review #967663 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World - STAY AWAY. SERVICE DEPT SUCKS.

2.7
Details
So without making this review extremely long winded, I bought a used 2015 Forest River 31 ft motor home Class C from Swedesboro location in March. Traded in a perfectly good 12 year old Gulfstream Motor home with literally no problems. The new motor home was not serviced correctly and I wound up with a leaky roof and a refrigerator that did not work. They delivered it to me a month later with a leaky roof, lights falling out of the ceiling, refrigerator parts broken and a litany of other problems that I didn't find until I actually used it on a trip to Florida. Several visits later (3) I still did not get satisfaction. All they did was put bandaids on the unit to make it look good. Had to eventually take it to the Lakewood location to get things right. It cost me nearly $1000.00 even with my extended warranty to fix it. Believe it or not the refrigerator still needs service from the Lakewood location, but that's another story entirely. So if you want a good deal on a unit go to Swedesboro, but don't return to their service. It's awful. My grandchildren could do a better job of repairs.
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1 comment
Anonymous
#1298683

Lakewood sucks big time also what a horror story I got from them s===bags

Review
#967369 Review #967369 is a subjective opinion of poster.
Pros
  • Variey of campers
  • Variety of product to choose from
Cons
  • Hold time and customer service
Reason of review
Problem with delivery
Loss
$939
Preferred solution
Have Swedesboro pay for half of the repairs.

Camping World Rv Part Replacement Review

I took my Rv in for service. They have had it for two months now to replace the thermostat and replace a couple of switches on my hot water heater. They we to run it through my extended warranty company as instructed when I brought it in. Did not call for approval. Still trying to get it back from them. Will never go there again!!
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Review
#967205 Review #967205 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Rv Repair Review

I took my 2013 Voltage in for serive at the Golden, Colorado Camping World. They had it for a couple of weeks and fixed everything perfectly!! I really am impressed with the service!! GREAT JOB CAMPING WORLD!!
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Review
#966963 Review #966963 is a subjective opinion of poster.
Reason of review
Good quality

Propane Review

Stopped at camping world oxford to fill tanks with propane. Very unhelpful and would not fill our tanks unpleasant sales and service people. Do not use this place
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Review
#966729 Review #966729 is a subjective opinion of poster.
Reason of review
Poor customer service

Store Hours Review

Due to bad store hours...closing at 5pm on a Saturday? What the heck? I couldn't purchase anything.
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Review
#966436 Review #966436 is a subjective opinion of poster.

Camping World in Hope Mills, North Carolina - Capming World of Fayetteville

1.6
Details
DO NOT deal with this location. Sales is great but they lie. Service - forget about it. When you drive off the lot you are on your own. I bought a new 2016 Thor and the things I pointed out on pick up to be repaired didn't happen. They had the parts, confirmed with Thor, but after more than a dozen calls to service over an additional 3 weeks, never a call back. Called Thor again and had the warranty transferred to Colfax. They did do the work but they don't return calls either so keep calling until you get someone. In the mean time I bought a tow bar set up and had CW of Raleigh do that work, they were responsive so I called them later for a repair and again no call back. Right now, with 6,400 miles it is dead needing a tow to a Ford dealer for some electronics problem. By the way, the cab is a 2015 and I was told it was a 2016. Camping World is not winning my loyalty and my next purchase will not be through them. For reading other reviews, they have a theme nationwide of no service after the sale, not returning calls, and just being annoyed at customers, over priced parts and service, and making customers wait weeks or months to get their rigs back. I live in mine, I'm a traveling consultant, so I'm not leaving it anywhere unless I stay with it. Figure out what you want to buy then buy it anywhere else.
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Review
#966292 Review #966292 is a subjective opinion of poster.
Pros
  • Sales
Cons
  • Service
Reason of review
Poor customer service
Loss
$120000
Tags
  • Camping World Customer Service

Camping World - Poor Service on 2016 Jayco Eagle

3.2
Details
Camping World - Poor Service on 2016 Jayco Eagle
Camping World - Poor Service on 2016 Jayco Eagle
Camping World - Poor Service on 2016 Jayco Eagle
Camping World - Poor Service on 2016 Jayco Eagle
We took our 2016 Jayco Travel Trailer to Camping World Albuquerque. Our furnace quit on us (Cold). They fixed the furnace stating that it was from the MFG not crimping a wire hard enough. When we got home the following was found; Radio did not work, Carbon Mono detector did not work, the USB plugins did not work all caused by a blown fuse, but the worse of it was my furnace louvers solid oak grating was scratched badly with saw dust on the floor and the counter was scratched, possibly by putting a tool on it. VERY VERY bad....Let's see what the service MGR will do. IF not I have a good attorney.
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1 comment
Anonymous
#1353361

Worst place too go too..

Review
#966261 Review #966261 is a subjective opinion of poster.
Cons
  • Lack of responsibility
  • Quality of workmanship
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution