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Camping World - How long to repair ?

I have had my camper at Camping World in Arden since October 13 for a leak in the front window of my 2014 Autumn Ridge. I ask them to see if the factory would pay for this after several weeks I called them and she said she was going to call me with no results. I have had to call them they never called me 2 months later I am still waiting. I never thought this would happen to me not sure what is next. I have been told they have order the parts after I called the service department just wish they would be in contact and update me on the problems.
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1 comment
Chrisf65
#1254642

Do it, like I did- picked it up and made an appointment at another dealer. Not worth the trouble.

Somewhere else it would be repaired already.

Trust me in that. Does not take much to be better than them.

Review
#972059 Review #972059 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping world Avondale Arizona

2.1
Details
This has been the worst experience. Camping world Mesa posted a Class C Rv. I was interested and called for information being that I lived three hours away. I was told that the vehicle had leveling jacks and was also told that they would replace the dinette with sofa at no cost to me. They transferred the RV to Avondale, which is closer to me. When I arrived we did a walk through. There were no jacks which I was told were on it. The sofa could not be exchanged for the dinette because of floor vents. That was told to me after I was told the jacks were not on it. I was told they would split the cost of the jacks and said my part was $3,000 dollars for the automatic controlled. They changed it to the joystick control which cost $3,100 in their catalog page 185- so much for 1/2. Then they over charged for the AZ licensure fees. Which is 60% of the original base minus 16.25 per year used then times 2.8. on a brand new rig with a base price of 100,000 you would have to pay 2.8% for 60,000 which is $1,680, I was being charged 1,999 for a 6 year old class c. watch the bottom line with Camping world Avondale.
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1 comment
Anonymous
#1562287

I'm starting to get a little concerned about the Avondale store telling that the PDI is $2495 for used vehicle, isn't that kinda high?

Review
#969555 Review #969555 is a subjective opinion of poster.
Product
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
install jacks at no cost and 3000 store credit as agreed

Camping World - It just never ends - more disappointments

2.0
Details
We purchased a new-to-us 5er from the Springfield, MO this past season. Because of the hitch weight of the 5er, we needed to add Air Bags. The Parts department got the part in to take care of the needed suspension requirement. First issue, the part was installed. But then when we were to pay the bill, it was priced $150 over catalog price. That was settled after several go arounds. Today, second issue, I learned from my truck dealership that the brake line was crimped as a result of the installation of the air bag. I am certain that I am stuck with the bill from their careless work ethics. Continuing to learn that Camping World might be a good retail store; but not a service provider. Very disturbed with at least Camping World, Springfield, MO.
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Review
#968413 Review #968413 is a subjective opinion of poster.
Pros
  • Worked hard to get the part in and then installed it
Cons
  • Found the brake line was crimped while this had been installed
  • Priced the part wrong over priced it by 150
Reason of review
Bad quality
Loss
$250
Preferred solution
Let the company propose a solution

Camping World - After the purchase, then what?

3.8
Details
I made a purchase 2 weeks ago of a new 5th wheel from Camping World of Wood Village, Oregon. At purchase, it was agreed that they would install a 5th wheel sliding hitch on my 2017 Ford PU. I drove an hour (2 hours round trip) to be there to get the hitch installed and after 4 hours, the service dept. advised that they had the wrong part and had to order a new one. I was also advised that they could not find the keys to the new 5th wheel that I had purchased. Went back the next week after they stated that the part would be there. After arriving at 8 AM, was advised that it was on the UPS truck and would arrive between 10 and noon. The truck arrived at noon and at 2 pm, they again advised me that they had the wrong part. I left and arrived several days later at 9 am after being told that the part did arrive At noon, they advised that again they had the wrong part and that they found out that since my Ford was a new model with an aluminum bed, that the necessary part had yet to be produced and wouldn't be produced until mid Dec. It would be until January before they would be able to receive and install it. So after 6 total hours of driving back and forth and waiting in their waiting room for a total of 14 plus hours, no 5th wheel hitch. The general manager then talked with me and advised that they would pay a driver to deliver it to my residence storage area for me for me at no charge the following week. He also advised that they would winterize the 5th wheel. I was called Friday by the general manager again and stated that he was arranging for the delivery the following week. Monday I had not received a call, so I called and left 2 messages for the general manager to call. No call. I called back on Tuesday ) and talked with him. He advised that he got too busy to call me back, but that he was able to arrange a driver and that driver was supposed to have called me. By the way, I still haven't been advised if they had indeed winterized the unit and cold weather is supposed to arrive soon. I was thrilled with the purchase, but since the purchase I feel that I have been treated EXTREMELY poorly. I have kept all my conversations on a civil level, but am extremely surprised that a company as large as Camping World has so little respect for their customers after they make a purchase that they would treat me this way. Camping World should be making all the arrangements with people for me and keeping me informed, which they have not.
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1 comment
deanstafford
#1266185

It is January 5, 2017 and Camping World still doesn't have the part. Called yesterday and they advised that Reese is now producing the part and I should be getting it around 1-11-17.

WOW, 2 months after I bought the 5th wheel.

Will be waiting to see if the part comes in as stated. Still no apology from Camping World's general manager, he evidently is too busy to get in touch with me.

Review
#968361 Review #968361 is a subjective opinion of poster.
Pros
  • Salespeople
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Camping World Bad Customer Service

Camping World Service Department

Had them install satellite with predetermined cost. Asked service rep to have tech. Use leftover caulk for any spots on roof that might need filling. (I was already charged $14 for caulk used to install satellite. A tube of caulk cost half that anywhere else.) They charged me $220 to caulk 3 small areas on roof! On top of that, the tech. wired the 12 volt sat. wire to the kitchen lights which required me to have the lights on in order to have power to the sat. switch. Ripped off and poor quality work. As a matter of fact, service rep told me a month earlier that roof inspections were always included when an rv is winterized, which I had them do. So why was it necessary to fill any cracks when the sat was installed? The service reps never smile, act like you are a bother rather than a valued customer and appear to dislike their job...great place to do business. Lol
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Review
#967663 Review #967663 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World - STAY AWAY. SERVICE DEPT SUCKS.

2.7
Details
So without making this review extremely long winded, I bought a used 2015 Forest River 31 ft motor home Class C from Swedesboro location in March. Traded in a perfectly good 12 year old Gulfstream Motor home with literally no problems. The new motor home was not serviced correctly and I wound up with a leaky roof and a refrigerator that did not work. They delivered it to me a month later with a leaky roof, lights falling out of the ceiling, refrigerator parts broken and a litany of other problems that I didn't find until I actually used it on a trip to Florida. Several visits later (3) I still did not get satisfaction. All they did was put bandaids on the unit to make it look good. Had to eventually take it to the Lakewood location to get things right. It cost me nearly $1000.00 even with my extended warranty to fix it. Believe it or not the refrigerator still needs service from the Lakewood location, but that's another story entirely. So if you want a good deal on a unit go to Swedesboro, but don't return to their service. It's awful. My grandchildren could do a better job of repairs.
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1 comment
Anonymous
#1298683

Lakewood sucks big time also what a horror story I got from them s===bags

Review
#967369 Review #967369 is a subjective opinion of poster.
Pros
  • Variey of campers
  • Variety of product to choose from
Cons
  • Hold time and customer service
Reason of review
Problem with delivery
Loss
$939
Preferred solution
Have Swedesboro pay for half of the repairs.

Camping World Rv Part Replacement Review

I took my Rv in for service. They have had it for two months now to replace the thermostat and replace a couple of switches on my hot water heater. They we to run it through my extended warranty company as instructed when I brought it in. Did not call for approval. Still trying to get it back from them. Will never go there again!!
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Review
#967205 Review #967205 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Rv Repair Review

I took my 2013 Voltage in for serive at the Golden, Colorado Camping World. They had it for a couple of weeks and fixed everything perfectly!! I really am impressed with the service!! GREAT JOB CAMPING WORLD!!
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Review
#966963 Review #966963 is a subjective opinion of poster.
Reason of review
Good quality

Propane Review

Stopped at camping world oxford to fill tanks with propane. Very unhelpful and would not fill our tanks unpleasant sales and service people. Do not use this place
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Review
#966729 Review #966729 is a subjective opinion of poster.
Reason of review
Poor customer service

Store Hours Review

Due to bad store hours...closing at 5pm on a Saturday? What the heck? I couldn't purchase anything.
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Review
#966436 Review #966436 is a subjective opinion of poster.