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Tv Repair In Rv Review

1.2
Details
Put new TV in motor home for them to install. Someone from dealership stole it and GM denies that TV was ever there. Had to be done as the original fell of the wall. Dishonest!
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Review
#982296 Review #982296 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Warranty Review

I'm not one to rant but I had a terrible experience with Dean's RV (which became Camping World 3 days ago). We have always received excellent customer service in the service dept. I had a weird feeling when I took our trailer in for a few things that needed fixed a few weeks ago. I came home and told Jason I wasn't treated well. They made me take the trailer off myself which thankfully I knew how to do but I was in dress clothes....in the past, they always did this for me. I told them the trailer was still under extended warranty and things that were wrong. They called last week and said it was $366 and nothing was covered under warranty. We never received a call stating cost or anything before they fixed it. Jason emailed service Dept and never received a response back. I went to pick up today and asked to speak to a manager....they charged us $62 per fuse they replaced....which was 2. They are $2 and take 2 seconds to change. I questioned about our slide not closing completely and they charged $62 and said it was fine. SERIOUSLY?!?! Well.....the manager wouldn't come out and speak to me...but he sent the guy back to tell me that since Camping World took ownership 3 days ago there wasn't anything they could do about it bc it was serviced under Deans!!! So nonetheless I paid $366 and only about $150 was justifiable!! Then I went to hook up and they lost the pin and a cap was missing off of jack....they said I was out of luck!! WE WILL NEVER GIVE THEM OUR BUSINESS AGAIN!!! GOOD LUCK CAMPING WORLD BECAUSE YOU WILL NOT STAY IN BUSINESS LONG WITH THAT TYPE OF CUSTOMER SERVICE!!
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1 comment
Anonymous
#1261946

Well we've had our 5th wheel down there since November 17 and still haven't got it back. We've called for days now and no one knows anything, they tell us the parts are in but they can't pull up our information on the computer.

I've heard that excuse now for three weeks, ours is brand new and under warranty.

No one returns your call. This is *** poor service.

Review
#978928 Review #978928 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Woodstock, Georgia - Not a happy camper

3.1
Details
I am giving 2 stars for 1 Woodstock shipped our 2016 Keystone Carbon 5th wheel toy hauler from Florida because it was the floor plan we preferred 2 we got a descent trade value on our trade in. During our walk through my husband noticed the roof looked like it was coming unglued. The tech said that is how the roof is made it will not give use any problems. He did notated the roof issue. The awning was also leaking, they fix the awning (or so we thought). After we got the camper home I was cleaning it, detail cleaning I noticed light coming through the front corner of the garage, my husband noticed the slide was not installed correctly and the awning was still leaking. We returned the camper for repair. The slide and garige wher fixed properly, the awning still leaks. After our first trip we noticed the screen in the garage was halfway put in, this caused the screen to rip at the bottom. They only bolted one side of the L brackets on the screen frame. When my husband went out West this summer the roof started leaking, he thought maybe something damaged it. He repaired the roof when he retarded. We had the camper for one year during the trip. After our trip in the fall we seen the roof is being cut buy the air conditioner in the same place, do this mean our roof is coming unglued in the front and blowing up on the AC unit. Keystone warranty only cover the material of the roof not installer error. Keystone did say if we get the notation from Camping World they will replace the roof... Camping World can not find the notes from the sale. After the fall trip when my husband was coming off the floor he noticed the latter is separating from the camper at the top, now out of warranty we have a latter that we can not use. Some of the screws are only in the side, did not make contact with the studs. I love our camper it would be the perfect camper for my family if it did not have all these issues. We now have to pay $4, 000.00 for a new roof on a camper that is less then 2 years old.
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2 comments
Anonymous
#1337492

This seems to be a common issue with the Carbons. Mine (327) and others that I know about have had issues with the roof coming unglued.

KEYSTONE SHOULD WARRANTY THE ISSUE.

HAve the dealer write up a complaint that indicates no other sources of water or contanimation - just poor glue from the factory.

Keystone will usually authorize a half-*** repair. Meaning a re-glue or a roof replacement without addressing how smooth the underlying OSB is.

Keystone has lost lawsuits on this issue due to poor subsequent repair loss of value.

fblumberg
#1267325

Keystone has major delaminating issues with roof glue seam shortages and leakage my warranty said the roof was warranted for 2 years but we were forced to litigate. 7500 damage

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Review
#978337 Review #978337 is a subjective opinion of poster.
Pros
  • Salesman
Cons
  • Service
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Let the company propose a solution

Camping World - Customer Care Review

Do not deal with Camping World of Tallahassee, they are all crooks!!!! My husband is 100% disabled veteran. We have been looking for a RV for the past year, dealing with a salesman off and on. He was told repeatedly and witnessed how difficult it is for my husband to find toilet and drivers seat to accommodate him due to his disabilities. They brought a unit down from North Carolina for us to try, with the understanding that it must work for him. The unit does not work and now they will not refund us our deposit, and they deny any knowledge of my husbands specific needs. Do not do business with these crooks!!!!
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Review
#976680 Review #976680 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Idaho Falls, Idaho - Repair -?? please

1.0
Details
I purchased a 2016 Black rock on 11Jun 2016, at the Idaho Falls, Idaho store. And on the walk around the outdoor kitchen door was found to be warped. I was told they would order a door and I could stop by to have it installed or they could ship it out to a camping world near me. I had not heard of a status by 18 July and called to get an up date. I was told they were waiting for the stickers, I explained I did not need stickers just want it fixed prior to a extended trip beginning in Aug. Was told they would have to wait for stickers. Received a call on 12 Aug 2016 at 1332 from Corney, he said they have the door and the stickers and asked if I want to come to Idaho falls or ship the parts somewhere. I explained that we are now living in the camper at Hill AFB and could someone come out to install he said he would email the manager to get authorization to send someone out, I then explained that the inside oven does not work (the pilot light is too far away from the thermo couple), outdoor kitchen light does not work, the extended shelf next to sink broke, and the outdoor kitchen slide locks are not aligned properly. I need that fixed as well. He said he would get authorization and let me know. On 15 Aug 2016 at 1330 received a call from Cody Rave asking where they should ship the part to, I explained again what I explained to Corney (and Cody did not know the oven did not work) and said I needed someone to come out prior to 17 Aug to fix as we were heading out again. Now Cody did try and find someone however he did not find any one prior to us leaving he did try and find a place along the route to fix the oven but the place was along the route. 31 Aug 2016 at 1000 called to speak to Cody and Cody was on vacation. So I explained the whole story again to Ashley, she put me on hold and she said she took down notes and would try and get in contact with someone and get me a status of someone coming out to fix. I did not hear anything back so on 01 Sept called and spoke to Rob, and surprise had to explain all the issues to him he said he would try and call Cody and find out how to help. On 08 Sept I called and spoke to Wayne Davis and asked to speak to Cody, he said he would have Cody call me, he did not. On 09 Sept at 1300spoke to Wayne Davis he said he would schedule with the good sams people and have someone come out to my location and fix all my issues, I gave him the location where I would be on 14 Sept, he said they may be at my location as early as 0800, I said that would be fine. On 14 Sept at 1600 I called Wayne Davis on his cell phone number he gave me, but there was no answer I did leave a message asking on the status. On 15 Sept Wayne Davis called to give me a status update, he told me since this was warranty work it has to be fixed at a camping world location. I was not happy but told him I need these issues fixed so he asked when would be good, I decided on 26 Sept at the Camping world in Nashville, TN. I said we are living in camper so can I park in the parking lot sunday afternoon and plug in so I could avoid the traffic Monday morning. He said he would explain to the Nashville Camping world and have someone get me plugged in. And that all issues could be fixed in one day. On 20 Sept at 1421 I called the Nashville Camping world and spoke to Megan, she had no idea about any other issues other than the Outdoor kitchen door replacement, (also the door had not even arrived yet) also she said that there is no place to plug in my camper. so WOW. Now I have ended a trip early to be at a location because I thought people were coming to fix my camper and now I will have to fight Nashville traffic on Monday morning, which I was trying to avoid. I did pass the other issues to Megan at the Nashville Camping world however she not sure if they will have to order parts to fix the oven. This whole situation is extremely frustrating when it seems the Idaho Falls Camping world is unable to help get anything solved for me. Idaho Falls Camping world service people are either in need for training or in the wrong profession, or both. I am extremely upset at the horrible service I have received from the Idaho Falls location. I chose to purchase my camper from a camping world and it appears I made a mistake. The Nashville camping world people I spoke to are polite so I am looking forward to these issues getting fixed. Update-- 10 Dec 2016 2016 BlackRock Outdoors RV – ISSUES John L. Holloway Phone number: 931-572-7227 E-mail: JLHolloway72@yahoo.com Good Sams # 835727363 ** Found another Water leak to outdoor kitchen. it is a water line running to indoor kitchen sink. Picture Attached. (picture Named "Emergency_2) NEED these water leak fixed. Emergency Issue 1. Outdoor Kitchen hot water line leaks ( picture named “Emergency_1”) ** Just wanted to give an update and request an emergency repair on the outdoor kitchen which has sprung a leak. We noticed it this morning when there was water on the floor beside the tub, after investigating found the water leak to be the hot line on the outdoor kitchen. As you can see in the picture it is leaking from where the flexible hose connects to the 90 degree elbow. We request this to be fixed as soon as possible since this type of water leak will cause allot of damage if it is allowed to continue. Also request the follow issues on the list to be fixed as soon as possible. 1. Oven inoperable 2. New outdoor kitchen door has no Key 3. Outdoor kitchen light requires switch installed – due to wrong light installed 12. RV propane gas detector inoperative (picture numbered “New_12”) Old issues 1. Oven inoperable 2. New outdoor kitchen door has no Key New issues 1. Outdoor kitchen light requires switch installed – due to wrong light installed 2. Grey Tank indicator will not show empty – when empty (picture numbered “New_2”) 3. Right side of egg holder in refrigerator broken (picture numbered “New_3”) 4. Left cabinet on outdoor kitchen crooked (picture numbered “New_4”) 5. Right side of sink on outdoor kitchen water damaged – due to the fact the outdoor kitchen door was warped for so long (picture numbered “New_5”) 6. Front left of outdoor kitchen screw pulling thru (picture numbered “New_6”) 7. Left rear lock on outdoor kitchen with not lock closed (picture numbered “New_7”) 8. Right forward lock on outdoor kitchen with not lock open (picture numbered “New_8”) 9. Electric connector cover plate is loose (picture numbered “New_9”) 10. Awning Leaks at far left seam (picture numbered “New_10”) 11. Right Propane Tank connector leaks – has been temp fixed- (picture numbered “New_11”) 12. RV propane gas detector inoperative (picture numbered “New_12”)
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Review
#975884 Review #975884 is a subjective opinion of poster.
Cons
  • Repair after purchase
Reason of review
Warranty issue
Loss
$15000
Preferred solution
Price reduction

Camping World - Review in Dealers category

5.0
Details
Very happy people enjoyed going in and being treated like I was family. I will be coming back. Thank you All at Camping World of Fayetteville
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1 comment
Anonymous
#1257745

Service was great I appreciate them getting me in and out

Great place to go. Stop by and see them in the store or at the service desk.

I had heard and seen some bad reviews I don't know what these people are talking about. Because for us they were very friendly and courteous, and it seemed like everyone there was happy to be there that is hard to find these days. I spoke to one of the sales people and they were not a pushy salesman and that is also hard to find.

Apparently the Managers are great leaders and have the staff trained to be positive and friendly to all that come in the store sales department and service department. Again if you are looking for an RV or need service go to Fayetteville.

Camping Cowboy

Review
#975883 Review #975883 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in Charleston, South Carolina - Inept, inadequate, and sub-standard repairs and customer service

1.0
Details

Update by user Dec 19, 2016

I forgot to add that when we got our unit back there were multiple spots that had been damaged. An outlet that they weren't even working on was shattered, and the front bumper step into the engine compartment was broaden and needed replacing.

Original review posted by user Dec 18, 2016

My husband and I live in Charleston but purchased a class C Coachmen from out of town because Camping World is not a Coachmen dealer, and Coachmen had the floor plan we wanted. However, Camping World said they are a Coachmen Warranty Service Center and could handle our in or out of warranty needs. Good news, right? Well we had a major leak right out of the gate with this unit, so we took it to Camping World for repairs, along with a list of 20+ other, mostly minor, warranty items - like punch list items. Camping World has a good face up front; the service representative assigned to us did a walk through with us, took notes, and assured us she would see our repairs through from start to finish. However, 2 months later we still didn't have our unit, and I received no communication from our service rep - I had to call several times for an update and was told they were waiting on parts. We needed it for a planned travel, so they got 9 of the items done, including the leak repair which they say involved peeling back the rubber roof, re-glueing and re-sealing it. They said Forest River (Coachmen) had sent the wrong parts for the remainder of the items, which was not true as you will see later in this story. We picked up the unit to go on our trip and Camping World said they would call when the items were in. We went on our trip and on the way home, on the highway, the entire front half of the rubber roof peeled back off the unit! My husband had to duct tape it down, stopping every half hour or so to re-tape, in order to get us home. We took the unit back to Camping World and a month later we still didn't have our unit, and Camping World said that Forest River said the original roof repair as well as this one would not be covered. Camping World also claimed that Forest River AGAIN sent the wrong parts. This led me to contact Forest River, who told me the date they received the order for parts from Camping World, which was 3 months after I had dropped the unit off! Also, they weren't refusing to cover the leak repair, only the 2nd issue of the roof peeling back because they considered that to be Camping World's fault. We talked with Camping World again, in person, and funny thing - the parts guy admitted to not having ordered the parts until 3 months after we dropped it off! Gave me a sob story about how swamped he was, as if that was my problem! We had to hire an attorney to get Forest River and Camping World to fix this, as well as all our other items on the list; and even then they took over another month and constant follow up on our part to get the work done. We finally picked the unit up nearly 5 months after this all started, and half the punch list items were still not done. However, at that point we just wanted to get our unit away from Camping World. We will never deal with Camping World of Charleston again, for any reason; not even to buy toilet chemicals!
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Review
#975624 Review #975624 is a subjective opinion of poster.
Cons
  • Deceitful
  • Terrible customer service
  • Service department is awful
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Inept service
  • Incompetent Repairs

Camping World - Customer Care Review

I feel bad for anyone who has had a bad experience with this company. Here in Byron Georgia the staff have been the best. Everyone has went above and beyond to help us. The service department are absolutely hand down the best any where Not happy we paid a lot more then internet said. But it is what it is but absolutely no one nor the service has been bad I hope Mr Marcus knows what a special group of wonderful people he has working here And yes we had the same experience in Richmond Indiana and yes I'd buy another camper from them
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Review
#975158 Review #975158 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Customer Care Review

1.5
Details
Will never deal with this company again! Called our local store (Dothan, Al) to get a replacement in motion satellite, was told to call there 800 number and maybe they could locate the unit I was looking for. The unit was replaced with a newer model and I ordered the newer model and they sent the wrong one, a stationary model when I ask for an in motion. Now the local store and the 800 customer service (what a joke) will not exchange the unit because it is an electrical part. So I had to order the upgrade kit from Lazy Days Rv. But beware they screwed up and won't stand behind there customers! The customer service representative advised me to cal Winegard and tel them it was defective! I did call Winegard and told them this, I will not lie to cover up there mistakes. This company is a joke! Michael Kissinger
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Review
#974677 Review #974677 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Meridian, Idaho - Very disappointed with service dept

2.1
Details
I tried to buy a new trailer from Camping World in Boise/Meridian ID in May. I intended to pay cash. I was basically blown off because they didn't have the particular trailer in stock. I traveled to SE Idaho (more than 200 mi) to buy a new one. On our first camping trip little things didn't work. So we told the local Camping World and were told that they were to busy to get to it before our next trip in July. We took it on the second trip where the refrigerator among other things failed. We have been put off several times when we asked when it would be completed. They have had our trailer since August and continue to give us the run-around. We are still waiting to get it back. I was told that we would get a call at each stage of the repair. (This was after I was passed off to the desk supervisor who admitted that the service person assigned to us has obviously made some CYA entries in the computer). The last time I went in (a month ago) I was told that they were planning to call me that day, (They had difficulty finding my file while I stood there), and that they were waiting for a fender skirt and they would call as soon as it came in. That was more than a month ago. No matter what I do I have not been able to get my trailer back. The service department has had my trailer on their lot for more months that I had it home. I paid cash for the trailer and I am so frustrated with Camping World that I need someone above the local store level to get something done or I want my money back. POC: Michael F. Servatius, 1131 E Victory Rd., Boise, ID 83706, (208) 484-2692
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Review
#973989 Review #973989 is a subjective opinion of poster.
Pros
  • Products available in the store
Cons
  • Sales staff
  • Service department
Reason of review
Poor customer service
Tags
  • Salesman
  • Service Deparment