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Resolved: Camping world Woodstock Georgia The service sucks

2.1
Details

Update by user Feb 09, 2017

Service department head Tracy Smith, does not follow up on work, call customers back, or schedule pickups. Repairs are not completed because when Tracy is told what the problem is, it doesn't get relayed to men doing the repairs. If you in the process of buying they are all over you, afterwards your invisible.....

Original review posted by user Feb 08, 2017

Our camper was purchased from camping world December 23 we had to bring it back for service December 27 we picked it up on February 8 and not all the repairs have been done in the meantime Tracy Smith service manager never once returned any of our six calls she said she would that day. My husband had to make visits to camping world to get an update on our camper. The answers he got were ridiculous it took six weeks to five small issues. When I finally called and said it was ready and we went down there to pick it up it still was not ready and not completed. Their customer service sucks and their service department sucks nobody knows what anybody is doing there is no quality control no follow up on the work being done to make sure it's done right. Don't bring your camper there to be serviced and less you want headaches and aggravation.
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1 comment
Fastbunnie
#1301155

The rest of the staff apologized for the lack of good customer service an oversight on the work that was being done. No apology from Tracy.

I'm surprise she still working there. We have since brought our camper back to be repaired.

The water pump would not prime because the shower valve with elite evidently it was damaged during our cold winter park at camping world. They fixed it and returned it to us in less than a week which was great we were very happy to get our camper right back quickly.

Review
#1004979 Review #1004979 is a subjective opinion of poster.
Pros
  • Bryan sales agent
Cons
  • Service
  • Tracy smith
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - Rv Repair Review

1.0
Details
Have had my 5th wheel in for repairs since December 1st, 2016 today February 8th 2017. You've received the 10k from insurance company been waiting 3 weeks for the last item a door to be installed. How many doors can be made in 3 weeks. Ocala Florida is all a bunch of liars and all worried about whose skirt to chase. Its like payton place atmosphere, and serious issues from management not to respond. I work for a global company and we CERTAINLY don't forget the C in customer. Do not go to Ocala Florida
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Review
#1004816 Review #1004816 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World Kingston, NY Broke my windshield

2.9
Details
I brought my RV to Camping World in Kingston, NY for body repair and service work. When I picked it up the entire top was covered in snow and a heavy snow squall had developed. When I got it home I noticed a crack in the top, tinted, passenger side of the windshield, directly below where the body work had been done. I called CW and spoke to Donnie, who did the body work. Donnie told me that the person who did the detail work had brought it to his attention and I should speak to my service adviser. After much back and forth, I was advised that Supervisor, Aaron Kelsey, wanted me to go through my insurance for the repair. I said, "No, CW cracked it." Following many more emails and phone calls, including to CW Corporate, they were willing to accept half of the responsibility. CW wanted me to pay half of the cost of the repair with an estimate of $2700.00 with labor added to that. I again said, "No" and have not had any further response to my phone calls or email from anyone at CW Kingston, NY or Corporate office.I brought my RV to Camping World in Kingston, NY for body repair and service work. When I picked it up the entire top was covered in snow and a heavy snow squall had developed. When I got it home I noticed a crack in the top, tinted, passenger side of the windshield, directly below where the body work had been done. I called CW and spoke to Donnie, who did the body work. Donnie told me that the person who did the detail work had brought it to his attention and I should speak to my service adviser. After much back and forth, I was advised that Supervisor, Aaron Kelsey, wanted me to go through my insurance for the repair. I said, "No, CW cracked it." Following many more emails and phone calls, including to CW Corporate, they were willing to accept half of the responsibility. CW wanted me to pay half of the cost of the repair with an estimate of $2700.00 with labor added to that. I again said, "No" and have not had any further response to my phone calls or email from anyone at CW Kingston, NY or Corporate office. Bob Allo
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Review
#1003474 Review #1003474 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$3300
Preferred solution
Full windshield replacement

Camping World Rv Repair Review

1.7
Details
The worst service I have ever had. Didn't fix half of what they charged me for. Ran up the labor cost. Took them three hours to replace four house batteries. Every where else I called after the fact quoted me 1-1/2 hours?
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Review
#1002809 Review #1002809 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Camping World - Installation of a Wolly Dish Mobile TV

2.3
Details
I had a Wolly Dish TV Mobile installation in my RV. When it was installed my generator would not run long enough for its demonstration. So I scheduled a appointment to have the unit serviced. Upon returning to my storage location the mechanic there, said, they could service my generator, so I cancelled my appointment with Campers World of Myrtle Beach. Due to time restraints, we went on a trip and could not get the Wolly Dish to work, so on our return a month later, I made a appointment with Campers World to check out the unit. There was nothing wrong with the unit, but they had there service pro demonstrate on how to operate the unit, connected to their electrical supply. Why wasn't this done before with their own electrical supply, instead of sending us away to have our generator serviced ? So they charged me $150 for this work, which I complained was not right ! I will never have this place dork on my RV or do any business with them ! I will do everything I can to spread the word of their "Poor Customer Service and Business Ethics " !
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Review
#1001858 Review #1001858 is a subjective opinion of poster.
Cons
  • Customer service mgr
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Tags
  • Dish Tv Equipment

Camping World - Order never received

I ordered 2 Yeti tumblers on December 6th 2016 and never got them. I emailed the company after two weeks when I didn't received them...they were to be a gift for Christmas and they advertised a two week turn around time for delivery. When I didn't get a response after two more weeks, I called customer service...you cannot reach an actual person, you have to leave your name and number and someone "will call you back". I have since repeatedly called and emailed the company but they won't return my emails or phone calls--I have had to submit a claim through my bank and Master Card to get my money back. I still don't have the items and haven't received my money back yet. Do not order from them it is a rip off!
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Review
#1001699 Review #1001699 is a subjective opinion of poster.
Reason of review
never received
Loss
$60
Preferred solution
Full refund

Camping World - Poor Customer Service

1.0
Details
Purchased Thor 25.2 motor home August 28th 2016 The A/C did not work and the battery was going dead and had to be jumped. The service manager told me to take it to a Ford Dealer I waited two weeks for a appointment the Ford dealer said it was a Thor problem. I brought it directly to Camping World of Berkely the service manager,who lacked people skills, said he could not look at it for at least a week I left it and it took 3 months to locate and fix the problem,I missed the fall season and it had to be winterized Have not used it yet and it is January 26,2017
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1 comment
Anonymous
#1738574

I bought a Vegas 2018 with 22,000 miles and thought I had problems until I read your review: The awning didn't work (part missing), the hot water heater didn't work ( 3 separate adjustments were made until we learned how to work it don't use city water coming out of the ground--it is too cold for the heater); the underbed drawers kept opening while on the road; lining inside the shower is coming off,needs to be re attached.

Review
#998094 Review #998094 is a subjective opinion of poster.
Pros
  • Sales staff helpful
Reason of review
Poor customer service
Loss
$75000
Preferred solution
compensation for loss of use

Camping World - Be leery of Camper World of Jacksonville

1.0
Details
I spent the a huge amount of time over the last two days trying to negotiate a price for the rig I wanted. I had to do this by email as I live a few hours away and could not easily get there to look at it. I very carefully saved all of my emails as I wanted everything in writing if I traveled to complete the purchase and it was not what we had agreed. Sure enough, they tried the old bait and switch on me but I caught them before I traveled (probably wanted to avoid a lawsuit). I found what I needed at another Camper World dealer who tried the same thing, but they wanted the business so they found what they had told me they had (but didn't) in the first place. I wonder what will happen when I go to finalize the deal this weekend? Anyway, be leery of Camper World of Jacksonville.
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1 comment
Anonymous
#1277052

They are not done with you yet.

When you go they will try to sign you up hoping that you don't notice the $1,900 extra fee's that they have added.

Review
#998046 Review #998046 is a subjective opinion of poster.
Cons
  • Waste of my time
  • Switch and bait
Reason of review
Pricing issue
Loss
$600
Tags
  • Class C

Camping World - Rv Repair Review

1.0
Details
Camping World has been "trying" to fix our motor home since August. Some of The repairs were finally made in December 2016, but in our first trip we discovered that IF they were fixed at all, they are not working now!! They won't return phone calls, lie to you while looking straight at you, and don't like "surprise visits". While dealing with this mess we have seen two general managers leave as well as service managers. They must order parts from China.....it took them 6/7 weeks to get the parts only to advise us that they were the "wrong" parts. We are now into the 4th week waiting on new parts which probably won't be right either. We are full-time RVers so it is extremely hard to deal with us. We were initially told that since we were full time they would do everything they could to speed up the repairs. If this is "speedy"...I'd hate to see "slow"!!!!!! How about we ban together in a class a class action law suit???!!!
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1 comment
Anonymous
#1276210

How much longer are you going to wait before you go and get it and take it to a real repair facility ?

Review
#997117 Review #997117 is a subjective opinion of poster.
Reason of review
Bad quality

Short Review on January 24, 2017

2.8
Details
Tried buying a Keystone sprinter wide body at the new davenport store and after setting up time and date to pickup got the runaround on paperwork. Sent email and called compliant line. No response.
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Review
#996728 Review #996728 is a subjective opinion of poster.
Reason of review
Poor customer service