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2.4
Details
Avoid Camping World Chicago/Island Lake/Wauconda!
Avoid Camping World Chicago/Island Lake/Wauconda!
Avoid Camping World Chicago/Island Lake/Wauconda!
Avoid Camping World Chicago/Island Lake/Wauconda!
Avoid Camping World Chicago/Island Lake/Wauconda!
In May of 2015 I purchased a brand new 2016 Thor Chateau camper from Camping World "Chicago" which is actually in Wauconda, IL. I should have heeded all the red flags and walked away from the deal, but my family really wanted the camper. Below is a basic timeline of...
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23 comments
Anonymous
#1738724

They don't honor their warranty.

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Review
#1017763 Review #1017763 is a subjective opinion of poster.
Pros
  • First 2 hours when we cut the deal
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
  • dishonest
  • Beware Of Service Qoutes

Short Review on March 06, 2017

1.9
Details
Problems with brand new RV. Can't get anyone on the phone. Leave# and no call back,etc. Very poor customer service after spending this much money. Gremlins in the electrical system. We are 2000 miles from home and ON OUR OWN!!!!!
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Review
#1017515 Review #1017515 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Coachmen Rv Rv Review

1.2
Details

Update by user Mar 27, 2017

We did not get out of Camping World in Tampa until actually after they closed the store. That put us 28 miles from home on the other side of Tampa driving through rush hour (last about 3 hours here) traffic.

And still they did not have the right parts and they left us with a left turn signal that did not work most of the time. It did work before. So we waited another couple of weeks for them to get parts in and made the first available appointment we could. That was today.

We were only there a couple of hours. They fixed the short in the signal light but still did not have the right back up lights. They found some on Ebay and are having them shipped directly to our home. We will have to install them....

so another $118 on the credit card with compiling interest so we can go on our scheduled vacation. I will not even begin to tell you how upset I am.

But the people there are friendly and kind. Always nice to get a smile when you get the shaft!

Original review posted by user Mar 06, 2017

Bought used RV about 17 months ago. We had to call company because it got a flat tire as soon as we got home and there was no stem to air. Before ever using it we attempted to start the generator to cool down Refrigerator. Generator didn't work. Took it back to CW. They said it was just low on oil and it didn't have a leak. Cost us over $100 to find out. Got to NY (from FL). Generator didn't work To it to CW in NY. The said genatir had leak and put a new seal on it (we had to pay for motel room). Another $300. It work a couple of days and stopped. Took it back in NY. Now it needed bearings and they couldn't get parts. Extended warranty people said they only pay for parts. But the company is out of business. After a few weeks warranty people agreed to pay $500 toward a new generator but we had to pay rest. In meanwhile we purchased an external generator. Windshield wipers fell off. Etc etc. anyway Now we were told almost 2 months ago the had to order wiper arms and tail light assembly. (We bought it in because we had another flat tire) got the 45 point inspection. They stripped a lug nut Lost a couple of the decorative nuts. We were told the roof needed sealed and a few other things that should have been taken care of when we bought it. Now we were called that wiper arms and tail light assembly was in and made a 10 appointment for today. We were told 2-3 hours. We have been here since 9 AM. It is now 3:38PM. The have the wrong tail lights so it will be another trip over here in Tampa traffic. We are both diabetic and I do not have any insulin with me. Nor is there any place we could walk to and get food. There is popcorb available here and a snack machine but if your a diabetic you know anything in there is a "no". I have already called corporate once. I am now to point of talking to local news and/ or a lawyer. I am so frustrated with then. Oh and hour and half ago they told us 29 mins.
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2 comments
Anonymous
#1305255

Has anyone gotten satisfaction from camping world. If so how did you do it

Anonymous
#1401747
@Anonymous

The only satisfaction I have received was a statement made by the warranty department at Forest River "if I owned a trailer and needed service on it, and Camping World was at the end of my driveway and the next nearest repair shop was a thousand miles away, i would drive the thousand miles".

By the way, the magazine TRAILER LIFE thinks they hung the moon.

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Review
#1017465 Review #1017465 is a subjective opinion of poster.
Reason of review
Bad quality

Very poor customer service-Saukville, Wi. Camping World

I agree with Jay L. Camping world was so grossly over priced and unwilling to negotiate. They try to dictate what you will be paying. I had quotes from other dealers and banks with interest rates and monthly payments, so I knew my numbers before going in. Camping world failed on all levels of customer service, they want you to pay for it. They wanted us to pay for a walk through of THEIR camper once we bought it, fee of $700, and to pay for THEIR shipping fee to have THEIR product shipped to THEIR lot, so they can sell you THEIR product (another $700). Oh, yea, they don't include a battery either, they make you pay for that, too! Any other additons will cost you, they made that crystal clear. ( They have a little binder to prove it to you). We have many friends that have travel trailers and they have all shared their experiences. Camping world cannot even compare to the competition that is out there. Example: Our friends financed/ payed $18,000 for their travel trailer, 12 year loan, their monthly payment is $140/month, no walk through fee, no shipping fee, and the battery was included. Camping world dictated to us that it is $10/$1000 dollars, our payment would be $180/month, plus all the other add expenses through them. We went straight to a smaller local dealer that same day and got a travel trailer the same size with more amenities and upgrades for less money. No walk through fees, no shipping fees, and they through in a battery, installations of slide out awnings, sway bar with installation, and weight distribution hitch with instillation (E2 system...top of the line) all for free (included in sticker price). We have been researching and shopping for the last few years. We are not new to camping or campers/rv's. Camping world rates at the bottom of our list. We rarely write reviews, but we felt that it is our duty to look out for our camping community family. Good luck! David and Christine
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Review
#1017190 Review #1017190 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
To share my experience with as many fellow campers as possible.

Camping World - Rv Repair Review

Totally, utterly, disgusting. I have NEVER been so appalled at a U.S buisness in my life. Please do not give camping world a single penny. They are theives, yes literally. We have over 3500.00 invested in the kingston ny store for a truck camper that we drove over 7 hours for. Spoke to a 22 yr veteran saleman for two weeks prior to arrival and required specific needs for a one ton diesel long bed dually pulling cargo behind it. We are first time buyers and trusted this buisness with our lives. They quickly installed a tie down system to our truck when we arrived, and placed a 6 ft bed camper on our truck. Then angry that we didnt accept the 3 foot gap between our cab and camper. Charged us 1000.00 for the tie down system that they had drilled 20 holes in the truck bed and bumper for. Later to find that the system was not made for large trucks and campers. So its useless. Had the odasity to demand we overnight mail to them the coupon book given to us. I firmly believe that the lord was watching over us because if we had left that facility with a 3500+ pound camper tied down with "BREAD TIES" we may not have even made it back home. They do not care. At. All. So sad. And not a single refund to date. Total nightmare. Did i mention we still have a loan for a camper that is still on their lot??!!! #camperlesspissedconsumer#
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Review
#1016091 Review #1016091 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World - Poor service

1.0
Details
Camping World - Poor service
I have e-mailed three times, left messages on the "Live Chat" asking for information on selling my 5th wheel, which was purchased at Camping World in Bartow, Florida only three years ago. I do want to sell it but didn't happen to mention that I had my eye on one of their C class RV's. Just wanted to see if I would get a response. I wasn't disappointed. Not a call or e-mail! That's the problem isn't it? Everyone wants to sell you a product but forget the customer, once they leave. I'll bet that after reading this complaint, I get all kinds of e-mails and apologies and "I'm sorry, we didn't get your request"
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Review
#1015561 Review #1015561 is a subjective opinion of poster.
Cons
  • Mmm
Reason of review
Poor customer service

Camping World - Review in Dealers category

1.0
Details
Bought a camper from Tom Raper, horrible service now bought by Camping World... they sold us a camper that had sat on their lot for way to long.. after they sell they don't want to hear from u never resolve any issues . Got extended warranty didn't help or change things!! Once I would like them to stand up and do the correct thing! Lost my keys they mailed them to me 8 months later .. camper is ***!!
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1 comment
Anonymous
#1297545

I totally agree with you. Have experienced almost the same thing.

Horrible service there.

I could go on and on, but not enough time or space. Anyone considering purchasing an RV there should read the reviews first.

Review
#1015426 Review #1015426 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World - High prices in service

1.0
Details
Took RV in for oil change. Also asked them to check the jack, steering for to much play in it. Came out with a bill of $437.00.. Will never go there again!!! Rip offs!!!!!!!!! Had we known they were going to charge so much we would have never ask the to look at the jack or check the steering. Most of the cost was for labor.. I guess it took them at least three hours for a one to two hour job... They could have at least given us a heads up on how long it may take.. Not that they care. Way to much money.
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2 comments
Anonymous
#1337310

Same experience in Marion, NC...cannot trust these people! Period.

Had a water leak under sink in cabinet after our first trip. Took it in for repairs and they said they found no leak but charged u $151.97 to look and see that there was no water. Had there been a leak our warranty would have bought the parts, repaired it at no charge. Instead, they found no water and owed them the above amount for looking.

They are total idiots. Please take all the 1615 complaints serious and stay away.

Anonymous
#1336226

Similar experience with Camping World in Arkansa. 2 hours to install awnings.

We stood there and watched the guy do it. 1/2 hour, was still changed for 2 hours labor, said we had to pay for him to have lunch and do paperwork???? Then $119 for "misc" use to call it "rag" charge until I would tell them, I wanted the rags I paid for.

We will not use Camping World again. I think they have been Franchised, so no longer have control over the new greedy owners.

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Review
#1015092 Review #1015092 is a subjective opinion of poster.
Cons
  • Dishonesty and disinterest
Reason of review
Pricing issue

Camping World Manager Review

3.2
Details
Camping world calera has the worst customer service among all camping worlds. New manager same horrible service. Keep expectations low because that is exactly what you will get. No follow up on service. No common courtesy. They give all camping worlds a bad name. I will never buy from them again. When you walk out the door all service ends.
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Review
#1014846 Review #1014846 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Tired of *** service in golden colorado!

2.8
Details
I took my 2008 Senaca motor home for furnace repair, After the service department said they checked the furnace out and everything was working right i took the unit home, I started the furnace it warmed up and shut down, not working right, I removed the outside cover and found a mud daubers nest built in the fan unit and the control board covered with dirt, I removed the nest and cleaned off the board, after cleaning the board the furnace was still operating bad, i removed the board and took it to camping world for testing, I asked the service department for testing they said they don't have the proper testing equipment and couldn't test it. I asked how they had tested my furnace and charged me 170 dollars for doing so if they didn't have testing equipment? They blew me off!! so i was pissed i went to the parts department and bought a new replacement board they opened the package and compared the boards to make sure they matched, i went home it had began to snow so i put off installing the new board until it was nice outside, i installed the new board it also was defective. the fan on the furnace would not run at all. I returned the board to camping world they said it wasn't the board even though i had it tested at another shop before returning it!!! I have never returned anything to them before and there customer service person tells me it can't be returned because it was electronic and the package had been opened!!! which they had done and how do you know if somethings good or not until you have access to it!!!! I have spent thousands of dollars at camping world over the last 25 years and will never be spending another dime there!!!
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Review
#1014408 Review #1014408 is a subjective opinion of poster.
Pros
  • Few of the staff is excellent
Cons
  • Very bad customer service
Reason of review
Poor customer service
Preferred solution
Full refund