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Camping World in Woodstock, Georgia - Frustrate with the service repair/customer service.

2.2
Details
My husband and I bought our 2017 Jayce at the end of the year last year. We have had multiple issues with it and couldn't get it in for service until last month. We finally got an appointment March 6th. As of today's date our camper is still sitting outside the service area and has not been serviced. We have received one phone call to let us know the service advisor we were working with was no longer with Camping World and a new service advisor would be contacting us. We have place multiple calls to talk with someone, and have not received a call back as of today's date March 27th. We called to talk to a manager today and was told he was in a meeting. We insisted we wanting to speak with him and was not put through. She didn't even the line to talk to anyone. She just refused to put anyone else on the line. I emailed the service department today and I am waiting on a reply. I am sure I won't receive one. We would just pick up our camper, but it has many defects. The refrigerator doesn't work, the kitchen floor is soft and needs repair. The wall by the door was busted at one point and repaired with glue instead of replacing the wood. The exterior lights won't cut off. This is just the beginning, too much to go into.
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1 comment
Anonymous
#1308524

People need to go to privately owned dealerships where you are cared about instead of the Evil Giant.

I hear about the horrible service everyday but yet *** people still go back and believe their lies.

CAMPING WORLD is the worst place you can do business. Please spread the word and help stamp out this evil enterprise.

Review
#1026111 Review #1026111 is a subjective opinion of poster.
Cons
  • Total lack of concern for customers
  • Cw did not complete pre purchase inspection as was told
Reason of review
Poor customer service
Loss
$2000

Camping World in Fife, Washington - Over priced and poor service

1.4
Details
Long story made short. We had a good sam warranty. Hardly anything was fixed properly and we were charged outragously....Toilet had to be repaired twice, jack Went out after 6 months and other things that we were charged for and not fixed paid over $1000 for poor work!!! Would never go there for service again. They charged a fee for everything they checked out then said it couldnt be fixed under the warranty. Even though they knew ahead of time it couldnt be fixed under warranty. We will never ever go to camping world again for any kind of service on our Motorhome .
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2 comments
Anonymous
#1308525

Good Sam warranty, what a joke. Good Sam is no longer good. It is now owned by camping world so it is evil, wicked Sam.

CharmingHumboldtPenguin295
#1727896
@Anonymous

You should hear all the BADS I have to say about Good Sam Extended Warranty. My most recent is an A/C failure and a black tank crack - - they are now calling it in to the extended warranty people after 5 days - they are saying tank failed due to build build up and the A/C failed doe to corrosion from moisture - - - sounds to me they are going to try to weasle they way out of covering my problems - - I will update!!!

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Review
#1025956 Review #1025956 is a subjective opinion of poster.
Pros
  • Location and selection in the store and online
Cons
  • Service dept or good sam warranty
Reason of review
Warranty issue

Camping World - Heartland Rvs Rv Review

1.0
Details
My nightmare started 24 hours after I purchased a brand new heartland mallard from Camping World in Macon Georgia. I traveled 7 hours from Florida to buy it because they had the best price. Once I got it back to Florida I hooked up everything up at an rv park and went to work. When I came home I noticed that there was water all over the floor in front of my kitchen sink. I opened up the cabinet doors and noticed that there was water all under the sink. I couldn't figure out what the leak was coming from so I shut the water off and contacted camping world closet to me in Ft Myers. I took it in to get fixed. The called and told me that Camping World in Georgia didn't shut off some valve for winterising your rv so they told me they fixed it. Got it back from Ft Meyers hooked it all up, went to work the next day came home and it was still leaking. So I shut the water off and checked myself to see if it was shut off. Which is was NOT!! So I called Ft Meyers and then the blame game started. Ft Meyers blamed everything on Georgia. While I am trying to figure out what to do my shower started leaking and I had a leak by my front door. So I took it back to Ft Meyers. I get a call from them yesterday saying everything is fixed come pick it up. I get there today and we go in to see what all they have done. They fixed the leaks but not the cupboards. I guess they are still waiting for them. I feel on the floor where the water had been and my floor is damaged. It's really soft when I push on it. So they call the service manager to see what's going on. He tells us that the floor is not covered under warranty. They said to just dry it. How can this not be covered under warranty?? None of this would of happened if both places would of shut the valve off. Every time I call to speak to a manager in either places they are always busy, in a meeting, at lunch or something. Customer service is terrible!!! I was told that I have to call heartland direct on Monday and handle this myself I feel camping world sold me a very defective rv and they are at fault!!! It sure would be nice if the managers would call me back and stop putting the blame on each other. It needs to be fixed and Indont care who fixes it!!!!!
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Review
#1025543 Review #1025543 is a subjective opinion of poster.
Cons
  • Service deptales practice or service dept
  • Response time
  • Customer service mgr
Reason of review
Warranty issue

Purchased a 5th wheel at camping world of NJ

3.3
Details
I had a rather pleasant experience dealing with the folks at Camping World of NJ, Lakewood location. To name a few, Greg, Megan and Dave were all helpful. After we got our camper home I had many questions and they followed up with me on all of them. I was missing one manual but Megan was on top of it and got it sent to me, she was also instrumental in answering many of my other questions. Greg was also very responsive and helpful and pleasant to deal with. I've read all the other reviews and everyone's perspective is different so if you are looking to shop there you should give them a try. Hopefully I don't have issues with parts down the line or with service like I've read some people have had, but all in all a good experience.
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Review
#1025411 Review #1025411 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Review in Dealers category

For you camping world people who have bought a camper here is a number 1 888 393 7450 do us all a favor lets fight this people, they don't care about you after you sign your name to the papers
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1 comment
Anonymous
#1316583

After 5 weeks we cannot get our Jayco 36fbts (sticker$92000.) from Camping World Byron, GA. After the sale the people cannot order correct parts, will lie to you then after 5 weeks the WILL NOT EVEN RETURN YOUR CALLS!!!

We have made a payment an this unit has NOT left their lot.

the unit has had parts taken off for another camper and damaged on lot since purchase!!!!

STAY AS FAR AWAY FROM CAMPING WORLD AS YOU CAN unless you like poor service, no caring attitude and unprofessional business practices. The sales manager Zack, the service manager Jim Lingo and general manager Chad after you sign the papers don't care and again will not return calls of the status of the unit!!!!

Review
#1025293 Review #1025293 is a subjective opinion of poster.

Camping World Customer Care Review

2.3
Details
The service department in the Tampa store seems very disorganized. Every time info there, they act like it's a problem that I showed up without calling first. Also, the service technicians are always reluctant to help out when the one I've been using is busy.
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Review
#1025088 Review #1025088 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Buying RV

We have been considering a new RV and shopping in many dealers. We spent afternoon shopping for information about the THOR VEGAS 24.1 at Knoxville Camping World. Had a salesman that met with us and answered questions about the unit. We have been shopping for awhile and and have had some horrible experiences where we knew more than the salesman. Today we had a salesman that knew the answers and took the time to tell us. Because of his informed advice we feel we have decided on a unit. We did not buy today but felt very informed about the unit to help with our decision at Camping World. He worked out a price that we felt was fair. Mike Choura was the RV Sales Associate March 23, 2017
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1 comment
Anonymous
#1306923

Do yourself a favor and stay away from any motor home that THOR or Forest River makes.

They are ALL total suckermmobiles. You have neen warned

Review
#1024887 Review #1024887 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Brand new 2016 forest river RV major problems TERRIBLE service!

1.2
Details
If I could give this place ZERO stars I would. This has been our experience and it's STILL on going. Purchased May 2016: Spectic Sani wash feature FAULTY, installed incorrectly at the manufacturer ; does not work. Was not repaired until Aug 2016. Used RV all summer without this feature. "Waiting on warranty from manufacturer" is what we were told! That took 3 months! Power cord FAULTY; no power to the coach. Stranded in Nova Scotia with NO POWER. Generator FAULTY; will not start. Dealer says "gunked up", only had it for two weeks, we never used it, how could it be gunned up? Stove burners DO NOT WORK. Repaired one at a time! Waiting for parts! Living room window screen has fallen apart. No water pressure in the coach. Water trickles out of faucets and shower... they said they repaired this on 3/14/17.... used today 3/17/17 for the first time since repair SUPPOSEDLY made.... still trickling out... we have video. Living room slide out insulation: improperly installed and falling out. Dinette seat top; installed incorrectly and falling off. Levelers STUCK and unable to move RV; stranded in Maine, Sept 2016. We called BigFoot Leveling Co, told us what to do to be able to move; disconnected computer. Brought in for repair. Oct: levelers not showing retraction. Brought in for repair. November: TOLD dealer BigFoot told us the fault was in the SENSOR. Once again they said it was repaired. Nov: Stuck in Maine AGAIN. Computer NOT recognizing levelers are up. Dec: Brought in AGAIN. Reiterated to CHECK THE SENSOR. Issue found. Sensor replaced. Jan/Feb: leverlers NOT working; Now they are saying the computer is FAULTY. That has now been repaired.... although I don't trust it to work properly, it is right now. Last night while driving the rear/side camera started flashing and now stays STUCK ON the drivers side!! Really pleasant when the other drivers headlights flash in your face while driving! The camera is NOT WORKING 3/17/17. Better Business Bureau is involved, Attorney General has been contacted. We will go to court if necessary! Save yourself a LOT of aggravation.... DO NOT BUY FROM THIS COMPANY! Update 3/20/17::And so it continues..... camping world had our RV this past week to make sure ALL was good with our RV since we've had SO MANY problems! Well.... they didn't fix the low water pressure..... I sent them the video and received an email back letting me know how WE COULD TRY TO FIX IT!!! We can UNSCREW the faucet and try to put the hose on it to blow back any debris.... WTF!!! And just now as we are driving down the highway our moulding is flying off!! Update 3/23/17 New issue, the air conditioner is draining/leaking inside on the bed over the cab!! The bed is soaked! We have t had any rain and we couldn't figure out why the bed was wet, so we went outside to look. It is draining into the windows on both sides!
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1 comment
Anonymous
#1308440

Good God!!! I'd have pulled that SOB to Camping World and told them my attorney would be in touch!

I've never heard of so many problems with a Forest River. I've been looking them over and sort of prefer them to some of the others. I've heard Heartland has been having a lot of problems with theirs.

I'm thinking of either a Forest River Vengeance toy hauler, or a Grand Design Momentum toyhauler. Hope you get all your problems resolved!!

Review
#1024866 Review #1024866 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Damaged or defective

Short Review on March 23, 2017

It was the worst experience getting your camper warranty work done
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Review
#1024818 Review #1024818 is a subjective opinion of poster.
Reason of review
Warranty issue

Don't trust Camping world!

1.0
Details
We bought a pull behind a year along with the extended service plan Promising front of the line service any time we had a problem at ANY camping World. Within 2 months a slide pulls system went out. It took another Camping world 10 days to even see us on hen complained about fixing another locations problem. It took 6 weeks to get the part and have it fixed. More problems and we were told our trailer had been wrecked at sometime. (They never disclosed this information even when asked directly befor putchase) now more slide problems and they refused to even look at it for 6 weeks at several locations we called including where we purchased the trailer. We have to have all our "covered" service done elsewhere. DO NOT BUY FROM CAMPERS WORLD!!! They are dishonest and will not return phone calls or deliver on ANY of their promises.
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Review
#1024589 Review #1024589 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
Most of the above
Loss
$7000