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Camping World - Rv Review

1.0
Details
Purchased what was presented as a 2000 class C motor home. Title came a week later indicating it was a 1999. Lied in equipment condition check list. Mechanic lied about parts being changed that were not. When management was confronted, said, "here, Have a gift card". Camping world misrepresents their vehicles and lies in vehicle condition reports.
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2 comments
Anonymous
#1312972

DOES ANYONE

ANYWARE

HAVE ANYTHING GOOD

TO SAY ABOUT

CAMPING WORLD?

Anonymous
#1312964

Tried to contact Marcus Several times.

No response.

Says he doesn't "micro manage" his many businesses.......yeah, and it shows!

This business won't be worth what he paid for it if he doesn't get it turned around into a respectable business.....soon!

What successful business owner allows business activity without proper MANAGEMENT?

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Review
#1031123 Review #1031123 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised

Camping World - Bogus added charges

1.9
Details

Update by user May 06, 2017

For the final bill, they added "FRT" charges of over $200. Said this was "freight".

The warranty company pays for the retail price of the parts, which would include any shipping charges for parts not available locally, so Camping World is trying to collect twice. The workmanship was also shoddy.

Instead of a single-piece belly pan, we now have a patchwork of scraps held together by duct tape. I will be disputing the entire charge, except for the deductible on the extended service plan.

Original review posted by user Apr 06, 2017

They said they accepted my extended service contract, but then they added two hours of labor to the standard approved amount, and a 20% "service fee" in addition to that! They want me to pay all these extra bogus charges, because of course the warranty company refuses to pay their invalid add-ons. The two hours was supposedly for "diagnosis", but diagnosis is included in the standard labor allocation, and is only supposed to take one hour. I was suspicious of all the signatures and initials they required, but did not go get my reading glasses. DO NOT sign anything there without a thorough review. Better yet, find an honest dealer and go there instead.
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Review
#1030887 Review #1030887 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Price gouging
Reason of review
Pricing issue
Loss
$615
Preferred solution
Do the work for the amount allowed under the service contract.
Tags
  • Extended Svc Contract

Camping World - Disappointing customer service

2.5
Details
After the sale, Kristen Wiley, sent our tag paperwork to the wrong county out of state. The tag office that received the paperwork returned the documents to Kristen. It has now been 7 weeks and we still do not have a tag on our unit. Not only will Kristen not return our calls, no one can tell us where the paperwork is now. We have offered to drive the hour and a half each way to pick up the paperwork ourselves, but cannot get verification where the paperwork is. For eight straight days we have made multiple calls to Camping World and can get no one to help us. Not only will Kristen not return our call but Steve Moore our salesman and Tom the sales manager have not returned our calls as well. Their service after the sale is Horrible.
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1 comment
Anonymous
#1312927

Service sucks and 4get about solving anything out for you.after buying a toy hauler from the one in mocksvile n.c. I well never do business with them again

And besides you can buy want you need some where else

Review
#1030840 Review #1030840 is a subjective opinion of poster.
Pros
  • Unit we purchased
Reason of review
Poor customer service
Preferred solution
Follow through with your job. Process paperwork properly and return phone calls to help resolve issue.

Camping World - Rv Repair Review

I bought a trailer from Camping World Wood Village, Oregon and i am regretting my decision. From the moment it was picked up on Feb 1st. I ve had water leaking a small amount at first but then after begging Camping World to fix it. They finally brought back to me and the next day on a Friday i had a small lake in my traiiler. I was so angry that I personally went to there parts and service department and lost it and the problem was finally resolved. Unfortunately thou they returned the traier and now the back stabilizer doesnt work and the screen doors wont latch. I dont advise anyone to purchase from them they are not reliable and they dont care about the problems you are having. I think i was sold a lemon. My trailer is still under warranty and still this is the service i get. I think i may seek out representation.
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1 comment
Anonymous
#1312924

Don't do business with camping world in Mockville n.c. and make same sure before you sign anything with them that is what you. Want.because after you do they well not help you get out of it.please don't go there for nothing.they suck big time

Review
#1030210 Review #1030210 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World Rv Repair Review

1.0
Details
Things needed repaired under warranty. Worked was subpar and other things were damaged while attempting repairs. We were on our own to call crossroads to solve our problem. We were told decals were replaced but clearly they were not. Same imperfection in exact location from first time. Our awning is defective and they have still not resolved that issue. They have had our 5th wheel 5 months.
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Review
#1028813 Review #1028813 is a subjective opinion of poster.
Reason of review
Bad quality

My experience at Savannah Camping World

5.0
Details
On our way from Ohio to Hilton Head someone Hit our camper in the back and did major damage. We stopped by your location to see if you could help us. I talked with Fred Wiggins and he was very helpful. After talking with Fred I called my insurance Co. about having it fixed at your place. I talked with Fred about it and he did a very good job in setting everything with my insurance Co. sent them an estimate they approved it he got the parts ordered. We needed to leave for home by March 30 or 31 he worked his magic and we were able to leave Thur. morning March 30. The work was done very well we were pleased with it. Fred did a great job for us and went the extra mile to get us on the road. If I ever have the chance to recommend your Camping World I will give you AAA rating. And a special Thanks to Fred Wiggins for all his hard work. David L. Owen 2873 Riverwalk Blvd Lima Ohio 45806 dowen@bright.net Work order #22173 Customer #2445358
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1 comment
Anonymous
#1682550

Any thing happened since?

Review
#1028808 Review #1028808 is a subjective opinion of poster.
Pros
  • Customer service
Reason of review
Good customer service

Camping World - -100% Madison store

If you ever get a chance to purchase a camper from camping world especially from Madison Wisconsin PASS! The worst people I have ever talked to. We had purchase agreement with the Monticello's camping world. Camper was on order but for 2 month know body could tell us where it is. Just kept getting the run around. No one could give us an idea when so I called the Madison store they had what we ordered so we cancelled our agreement with the Monticello's store and decided to go with the Madison store. And what a flipping joke! This Dave Arndt clown has NO people skills! at first he is pushy. When you challenge how he got his numbers he gets defensive. Never did ever give a final number on the camper. I was estimating the number going worst case senerio because there own web site's numbers are different. Than what he was telling me. Asking him about what I am missing you get hung up on? So all in all I don't know what scam they where working but something was up! I would be very cautious talking with any of those people there and any other camping world for that matter. A valuable listen was learned. Go with your gut. If it does not feel right and you are deal with people that think there better than you. Just think how your unit would get serviced after the sale.
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Review
#1028725 Review #1028725 is a subjective opinion of poster.
Cons
  • There approach to potential customers
  • There arrogance and dishonest
Reason of review
Poor customer service

Disgusted with Camping World

2.3
Details
This is a copy of the email I sent to corporate. Sorry it's long. To whom it concerns: I would like to express my disgust with my experience so far with this company. Of course after just reading reviews on one sight alone that has over 1,500 complaints and gives you guys a one star rating I'm not sure anyone in this company really cares about customer service. Too bad I didn't read these reviews before we made a purchase. Anyway, we purchased a 2017 fifth wheel from the Camping World in Raleigh, NC on Saturday March 11,2017. I had found the unit online and had sent in an offer through the website and after two days had not heard anything back so I called the store and asked to speak to someone about the unit. We were put in contact with salesman Angela and I explained to her that we had sent in an offer and had not heard back and that we were actually about to purchase another unit at a different company but were interested in this one and needed to make a decision by the following weekend. She did some research and said that someone had documented that they had called us which never happened and that should have been my first clue about the company. However, we set up a time to meet her to look at it on that Saturday March 11th and ended up making the purchase on that day. The sales part was easy because we had already done all our research on the unit and knew it was what we wanted but the sitting and waiting to get with a finance person was a ridiculously long process. We kept being told 5 more minutes over and over for what ended up being hours. Once we finally were finished with the purchase we made arrangements to pick the unit up the following Friday March 17, 2017. We were told the unit would be gone through and inspected thoroughly for anything that needed to be fixed and cleaned inside and out before we picked it up. We also had given them a list of things that we had noticed needed to be fixed and were assured it would all be taken care of before we picked it up. So we arrive for our appointment on Saturday March 17 to walk through and pick up the unit only to find that even though they had a whole week to get it ready that it had just been brought down off the lot that morning (our appointment was @ 10am). First thing we are told was that they realized the tv that was supposed to be in the bedroom was not there and they had to send someone out to purchase one so they were just waiting for that and then we could do our walk through and then we would meet with someone named Missy. After waiting about an hour the guy came and got us to walk through the unit. Right away I noticed that nothing on our list had been done and when we asked about it were told he didn't know we had a list (Angela assured us that they had the list and I believe her). The biggest blind in the back window would not go up and when he tried to fix it he really messed it up so he said he would have to order another one. There was something that looked like grease all the way down the carpet on one side of the unit so they had to have someone come shampoo it and I also asked if the hardwood was going to be cleaned as I was scratching up something that looked like chewing gum and was told yes. Looking at the outside the unit had been cleaned outside except it looked like the whole front was missed and was still very dirty so it had to be redone. Also, the remote for the stereo was missing the back and he could not find one so said he would have to order that as well. Then there were a few minor things we saw that needed repair as well. While they were supposed to be taking care of all that they sent us in to meet with Missy and said she would be right out. We wondered around the store for 45 minutes waiting for her having several people ask if we needed help and telling them we were waiting on Missy who still had not shown up. Finally, the front cashier paged her and told her we were waiting on her and she came out about 10 minutes later. What we had to do with her took all of about two minutes which was do a survey and make a follow up appointment which when I asked to do the appointment on a Saturday was told I could not do a Saturday because they are too busy on the weekends. Which I could not understand and I explained to her that we live 2.5 hours away and would have to take a day off work to bring it in on a weekday as we had done on this Friday that we were picking it up. She couldn't have cared less and wrote down an appointment day and time and said to call if I needed to change it. I forgot to mention that we were planning on going camping for the weekend the same day we picked it up and they were aware of this. Finally around 4pm a guy pulls the unit up front and tell us it's ready and walks off. Now this was our first camper ever which again they knew but no one came out to try to help us with getting it hooked up and out of there. I was directing my husband with backing up to hook up the fifth wheel and one guy did come up and ask who did our walk through and said let me go get him but we never saw him again. Angela actually came out and asked if he had checked to make sure all our lights were working or anything and we told her no so she was helping us check and we noticed the rear side lights did not match (one side was red and one was yellow so Angela asked another salesman and he said they both should be red and got someone else to bring a red to replace the yellow.) Again, something that was missed. We finally got out of there and made the 2.5 hour trip home to grab our stuff and go camping. When my husband went to turn on the inverter so the fridge would run and we could put our groceries in it the thing would not come on so we had to get coolers instead. We get to the campground and I am unpacking things and finding that nothing had really been cleaned. There was sawdust all on the shelves in the closets and cabinets, the shower had red stuff all on the walls and when my dog splashed water on the floor from her bowl I wiped it with a white paper towel and it was black afterwards. I wiped other areas (the floor is very dark so you could not tell how dirty it was) and the same thing so I sent my husband to Walmart to get a Swiffer so I could clean the floors. I used 10 of the white pads and they were all totally black afterwards so there was no way the floors had ever been cleaned. We also discovered that even though we were told the stereo was bluetooth that it was not and the curtains on the window right as you come in the door was missing the screws to hold it down on the bottom so it just flopped around. The following Monday Angela had sent me a text and asked if we were able to get the inverter working and I told her no and that I wanted to know who to speak with about our experience. She said she would have someone call me and I told her it would have to be after 3:30 when I get off work because I can not answer my phone @ work. That night @ 6:30 she sends me another text and says I will hear from someone tomorrow and again I told her it would have to be after 3:30 or they could call my husband. Wouldn't you know someone leaves me a message the next day @ 8:05 am while I am @ work so @ lunch I sent Angela a text and asked her what part of after 3:30 did he not understand and she said she told him to call me back then. I never heard anything so I called him back @ 5pm (John Gordy who is parts and service director so not sure why he was the one I was dealing with) but anyway I went through the whole experience with him even though he kept cutting me off and talking over me. He said he wanted us to come in on Saturday today April 1, 2017 @ 10am and he wanted us to get with someone and walk us through everything and he would have it cleaned and things fixed. He was making excuses about everything that happened though and said that the inverter could have been working when we left but went out afterwards. I explained to him that we live 2.5 hours away which means 5 hours just in drive time and not to mention the $60 in gas it would cost us but I agreed to go. The Monday before I sent him an email and said I just wanted to make sure everything was going to be there (inverter, blind and remote) before we made the trip so we didn't have to come back again and he simply replies "we will be good for Saturday" nothing else.So we get there this morning and ask for Gordy @ the front and were told to go to parts department. We tell the girl @ the desk that we were there to see Gordy and she says she will let him know. 15 minutes later a guy named Paul comes out and says he is going to look at the inverter. We go outside and he test it and sees that it is in fact dead so he says he has to find another one. I ask him where is Gordy and he says around here somewhere. So I ask what about the other things and what's going on because we were suppose to meet with Gordy. He said he didn't know about anything else that he was just told to check the inverter so I had to explain to him about the blind and other stuff. He walks off to pull an inverter from another unit which should have already been ready for us but clearly was not. We go back in and tell the girl we were still waiting on Gordy and she says yeah I told him. He still doesn't come out after us being there for 45 minutes so we go back outside and wait by our trailer. Paul comes back with the inverter and as he's putting it in Gordy finally walks up. My husband asks him how did this all happen going over things from the very beginning when we came to pick up the unit the first time (Gordy acts like he's hearing it all for the first time even though I had already been through everything with him on the phone) and he actually says I can't do anything about what happened then now except say it happens and try to get things fixed for you. We ask about the blind and he says he's going to have someone pull one from another unit so yet another guy comes to see what size it is ( mind you it was supposed to have been ordered the day we did the first walk through along with the remote). So he has to go find one from another unit and find a remote from another unit all of which was supposed to already be ready for us so yet again nothing was done until we showed up. Paul and Gordy were talking and another customer started asking us questions about our truck and pulling a fifth wheel and next thing I know they are both gone. Eventually the guy comes back with the blind and the remote and we ask him a few questions about the inverter and that was it we never saw Gordy again. He didn't check to see if everything was done and if we were satisfied, didn't have anything cleaned or have anyone go through things with us like he had said in our first phone conversation. In fact he never even apologized for our inconvenience or anything in fact he was quite arrogant. I have never experienced such horrible customer service in my life and I would not recommend Camping World to anyone which is sad because we actually have several friends and family members looking to purchase campers. As I have read in the reviews apparently once you sign the paperwork they don't care about you.
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1 comment
Anonymous
#1320402

I would write a review but it would take forever. The worst service department I have ever seen.

Took my coach in to have five minor things fixed. Got it back and three of the five were not fixed even though I was charged. Had to fight to get re-imbursed from Visa. They did nothing to fix the terrible work they supposedly had done.

Also know that there are shop fees of over $100 each time you take your rv in. I will never step foot in a Camping World again!

Review
#1028650 Review #1028650 is a subjective opinion of poster.
Pros
  • Angela our salesperson
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - Horrible Service

1.3
Details
Camping World - Horrible Service
Camping World - Horrible Service
Camping World - Horrible Service
My name is John L. Holloway,(good sams # 835727363) I purchased a 2016 Black Rock on 11 June 2016 from the Idaho Falls Camping world. And have yet to have all the problems fixed. Could you please help, My RV is now at the Nashville TN camping world and has been since 04 Mar 2017. And I can not get an update on its status. The current issues are as follows: 1. Outdoor Kitchen hot water line leaks 2. Oven inoperable 3. New outdoor kitchen door has no Key 4. Outdoor kitchen light requires switch installed – due to wrong light installed 5. RV propane gas detector inoperative 6 Grey Tank indicator will not show empty – when empty 7 Right side of egg holder in refrigerator broken 8 Left cabinet on outdoor kitchen crooked 9 Right side of sink on outdoor kitchen water damaged – due to the fact the outdoor kitchen door was warped for so long 10 Front left of outdoor kitchen screw pulling thru 11 Left rear lock on outdoor kitchen with not lock closed 12 Right forward lock on outdoor kitchen with not lock open 13 Electric connector cover plate is loose 14 Awning Leaks at far left seam 15 Frost on inside of camper 16 Water leaks on inside of camper near water pump I purchased a new camper so that I would not have issues to deal with and I am dealing with issues. Thank you, John L. Holloway I have plenty more pictures.
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3 comments
JLHolloway
#1322979

01 May 2017 - (that is 57 days my camper has been at the Camping World in Nashville, TN) we have called and emailed numerous people at Camping World and even stopped by and spoke to them in person, AND keep getting the run around one story after another.

Needless to say my camper is still not fixed and I still do not know WHEN if ever it will be Fixed.

My suggestion do not purchase anything from Camping world.

Anonymous
#1310515

My husband sold roofs for this company. They owe him over $20,000.00.

Saddens me that my husband worked for this company over 4 months and only 6,000.00. Got paid. Owner promised a percentage and never got it.

But owner says u go get me a big job and I'll think about giving u the $ I owe u.

So very sad.

Anonymous
#1310404

I purchased a 2017 passport 2400 bhwe .On review of the unit 10 days before I noticed several problems bent screen door design striping was torn wood cabinet door broken molding on side of master bedroom off ceiling strip off hanging, bunk bed molding strip coming off near electrical box broken wheel well fiberglass cover falling off wall paper on wall at seam lifted in several places and torn. staple gun nails showing in many areas no corking around the tub and shower .

stitch work on dinette cushion coming undone. almost each day since we have had this unit something is happening .I brought these issues to the salesman prior to purchace and they repaired two issues and then on pickup noticed several were not done. I have contacted the dealer in Mesa Arizona to see how they will resolve these issues and at present am waiting for replies.

I caution anyone whom is looking at purchasing one from Campers World or any dealership as there workmanship quality is terrible. I wait to see what will be done to resolve these issues

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Review
#1028492 Review #1028492 is a subjective opinion of poster.
Cons
  • Trying to get my rv fixed
Reason of review
Damaged or defective
Loss
$30500
Preferred solution
Full refund

Camping World Customer Care Review

2.6
Details
Ordered online from CW. Returned to Cocoa, Fl. store. Told special orders not returnable at stores. Took item to return on truck to wharehouse 3 weeks ago. No credit yet. Spoke to manager Larry. Not returning calls now. help with refund
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Review
#1028345 Review #1028345 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy