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Camping World - WE ARE NOT HAPPY CAMPERS

Not very happy with Saukville camping world, The were rude to me on the phone when I called them, the first person hung up on me 3 times, kept saying are you there, are you there. When the Ins. company called to talk about our claim, they did not call ins. co. back. they were also not around when ins. claim's person came over to look at the camper. This took several days to hook up with them. Then they charged the ins. co $800.00 for storage. They wanted $9000.00 to replace the roof on the camper. Said it would take 60 hours to replace. We will no longer do business with Saukville Camping World.
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Review
#1044600 Review #1044600 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rip off!!!

Camping world replaced my gray water tank and valves for the gray and black tank WITH ONE VALVE! you could not dump the gray with out dumping the black. and they charged 1600 dollars plus for that! We settled for 500 and had the valves replaced by a mobile repair service. This was after they had charge an un reasonable amount for a replacement inverter. The service boss could not explain the inverter's operating system and they took forever for these repairs. Nothing on time or as agreed too. There had been a great inverter tech working at that location before it was Camping World, but he may have left!! Never ever ever have any work done at Camping world.
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Review
#1044509 Review #1044509 is a subjective opinion of poster.
Cons
  • Work completed unsatisfactory
  • Lack of communications
  • That the fact that the company lyed to me
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution

UNETHICAL BUSINESS PRACTICE-CAMPING WORLD STORES

2.1
Details
Last week I was in the store making a purchase at the parts counter on another issue and I ask if they had and Wingard Traveler Satellite dish for dish. The associate went to the computer and came back with yes we have 3. I had to make an install appointment over 3 weeks ago because they were so busy. I went in today May 7 2017 to pay for the dish and the lady went to the computer and came back with the same answer yes we have 3. The associate was gone for some time and returned saying Im sorry but we do not have any. Two of them have customers names on them and I can't find the other one. If 2 are spoken for and 1 is missing how can you 3 on hand? I have to cancel my appointment that took all most a mouth to get. I have been a member for many years I have Good Sam Insurance through you I have road side assistance. This is not the first time I have had this kind of problem but it is the first time to contact you. I am so frustrated is it possible to cancel my Good Sam Member ship, I will transfer my insurance and cancel my road service.
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1 comment
Anonymous
#1326075

Do yourself a favor and stay completely away from camping world.

Find a GOOD independently owned dealership that is SERIOUS about customer satisfaction, do all your business there.

Review
#1044274 Review #1044274 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Pricing issue
Loss
$1249

Camping World - Don't trust them

1.0
Details
Camping world took over Gander Mountain. They directed the credit card from company who held Gander Mountain store cards not to honor the awards certificates earned by purchases with the card, thus negating all benefits and earned savings by having and using the card. Moral of the story-do not get a store credit card especially from Camping World who obviously isn't honorable..In fact maybe it might be best to avoid them all together...as RV business may take a turn for the worse with rising fuel prices and then guess what they are gone and you are stuck..all to familiar scenario..
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Review
#1044165 Review #1044165 is a subjective opinion of poster.
Cons
  • Business practice
  • Feeling like being lied to
Reason of review
changed the rules
Loss
$50
Preferred solution
Full refund

Camping World - Forever wait

1.0
Details
We bought a 2017 202 keystone hideout. Our window was sealed, we brought it to camping world bartow fl. On march 27,2017. We were told to drop it off within 10days someone will look at the problems, so it sat, they supposedly looked at it, ordered a new window and it sits there and nothing it just sits there, nothing has been done with it, and still no window! Nothing! Then we get by may 8 yah the window should be in then it will take 2 weeks to put the window in, then we got by May 10 th the window will be in an installed. As of today, it still sits, no window. This is a brand new camper we used it twice!! Camping world has had the camper longer then we have and nothing it still sits no one doing anything, found out today....nope the window isn't in yet, we are planning a trip in June, well we get, you can just pick up the camper and bring it back when we get back in august to do the window! I want the camper back and fixed before we leave on our trip, the window needs to be fixed, if it rains the rain could get in the camper and cause more problems. We are talking a window..pop it out and put the new one in, that's it but it's been at camping world in bartow fl just sitting there since MARCH 27, 2017 and it's May 5,2017 and nothing it still just sits there!! When we first brought it there this is the steps that Misty told us 1, bring it in it will be up to 10 days just to look at it. 2. Then up to 2 weeks to get a brand new camper approve thru the warranty for the window, 3. Another 2 weeks to order the window. 4. Another 2 weeks for someone to put the window in. That's 52 days!!! Well make my payments while it takes you all this time to do nothing yet!!
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Review
#1043551 Review #1043551 is a subjective opinion of poster.
Pros
  • Sales dept and inventory to choose from
  • Sales
Cons
  • Lack of responsibility
  • Bad parts dept customer service
  • Service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Camping World - F&I Manager Diane Holston, Poor Service, misleading

1.0
Details
On March 17, 2017 I purchased a 2014 Itasca Navion. The Financial manager Ms. Holston talked me into buying extended policies that I did not need and mislead me. For example, she said that wheels on the RV would cost several thousands of dollars. When I arrived home, I checked the wheels and discovered that these were steel wheels and would cost approximately $100 new. I called and requested that this Tire and Wheel policy be cancelled and to cancel the road side assistance. It's been 45 days since I made the request and still no refund. In fact, she has only replied to one of the numerous emails I've sent her. However, I have also sent a copy of my emails to Dan Murray, Gen Sales Manager and Keith Brahier Gen Manager, and neither of them has replied either. Poor service all the way to the top. And they talked about "we're family now". This is not how you treat family.
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Review
#1042939 Review #1042939 is a subjective opinion of poster.
Cons
  • So far
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1743
Preferred solution
Full refund

Camping World - Horrible

Camping World - Horrible
The sales person was very deceitful, he stated things were on my Trans Union credit report that were not there, I requested that they verify the error and they refused to do it, just continued to repeat the negative information (I feel it was so they could make more money on the deal), the finance manager got me approved me for "0" then the GM changed it stating that I had to pay $1200.00 down. The finance department was even worse than the salesman; they acted like a bunch of immature kids with attitudes and the GM made excuses for all of them while being very slick in the way he did it. The GM, after being told I was approved for "0" down tried to make me pay $1200.00. After he told me he sold cars for several years prior to going to Camping World it all made sense! Car salesman are hated for a reason. These people are unprofessional, rude and dishonest. BUYER BEWARE!!
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Review
#1042879 Review #1042879 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - We signed 2 contracts gave 8k and a month later they aid they cancelled our contract

1.0
Details
Tell me how it's possible to have to legally binding contracts through Camping World that has the name of a bank and your contract number on it, but when you call them to make your first month's payment the bank has never heard of you! This was the second camper that we have purchased through Oxford Alabama and the first purchase went smoothly but this one is going to have a lawsuit. We agreed on a price wrote up the contract, signed the contract and once we got home realized that they had raised the price within the contract. So we contacted Martin who is head of Finance and he said he would make it right. My husband went in one week later and signed a new contract with the correct price. Now both of these contracts still has on there the same bank that we Finance through with their phone number and address for us to make our first payment. In the meantime we noticed several things wrong during our walk through. One of the most major things was that the unit we purchased was supposed to have two AC units and it did not. The manager said he would make it right and order a new AC unit. They told us they would make our first months payment if we would just take a unit that they had on hand and I said no I want what we purchased and you're still going to make my first month's payment because it'll be going on one month that we do not have our unit still. They also had to order a countertop and fix some other minor issues. My husband got very upset with them and told them that they needed to have all of the issues fixed and that the unit needed to be delivered to our house by a certain date or that we were going to take legal action. We heard nothing back from camping World. My husband called them yesterday and talk to Greg in Oxford and he basically said that your wife doesn't listen I told her that if you didn't come and pick up the unit then the order was going to be cancelled. Then he changes his story and says that the bank cancelled our loan for failure to pick up the product. Failure to pick up the product when they have literally spent the past 30 days fixing it . We called the bank and they had never heard of us. The whole time has been nothing but lies. The bank told us that even if an application had come through to them and been denied they can still see it in their system so that tells me that Camping World never even sent in our application. Greg hung up on my husband today and told him that he gave him a chance to own a new RV but my husband didn't take that chance. Is the world delusional is everybody at all Camping Worlds shady used car salesman? Is anybody safe? We had a 724 credit score it's not like they couldn't get us a loan.
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1 comment
Anonymous
#1324346

Be glad. The crusaders are One of the worst P.O.S RV' s made.

You will have or would have had endless MAJOR problems with it.

Everything prime time builds is pure garbage.

What about your 8k $?

Review
#1042179 Review #1042179 is a subjective opinion of poster.
Reason of review
Problems with payment

Camping World - Still waiting for repair to start.

2.7
Details
Camping World is the worst place to go to get repair done on your RV. Mine as been in the shop for 6 weeks now. I was told they are waiting on Heartland. I called Heartland they said no request for repair was ever sent in. Even though I was told it was put in 4 weeks ago by the Service Adviser. The next day I get an E-Mail from Heartland saying they just received the request from Camping World. Heartland said Camping World never need to get approval from them for Warranty repair. DO NOT GO TO CAMPING WORLD FOR RV REPAIR. Still waiting for the work to start. Waiting on a call back also.
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1 comment
fblumberg
#1325108

they will string it out as long as possible even long enough 4 the warranty to expire and then blame you, watch your back and in all possible cases save all paperwork e mails etc and get a good lawyer! youll needit they use a Philly firm.

Review
#1041879 Review #1041879 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World - New camper, new problems

3.3
Details
Camping World - New camper, new problems
Camping World - New camper, new problems
Purchased 2017 Volante less than a month ago and already it leaks around two windows. New material smell immediately has turned to funky, sour, wet odor. I'm anxious to see if it'll get fixed or simply patched to carry it through the warranty period. I'd spent nine hours waiting for what I was told would be a three hour service with no communication about the delay until I began to ask. Then I found that my lock from my spare tire was lost and had I not noticed, no one was going to tell me. It took two weeks to resolve this even partially. Sales person although friendly lacked knowledge to answer simple questions when looking at campers. To make it worse, he never bothered to find answers to my questions. I would never buy from Camping World after this nightmare in purchasing experience.
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Review
#1041741 Review #1041741 is a subjective opinion of poster.
Reason of review
Bad quality