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Camping World - They shattered our world!

1.0
Details
Sold us a camper that broke down, after we took it out for first time. They offered to transfer our deposit to a newer model RV. Not wanting a vehicle that breaks down, they sold us one we could not afford. Not aware of insurance, state property tax, extended warranty( we did not need) tire coverage(we did not need) we became way over our head! Stated it would not depreciate! It depreciated 20,000 dollars two months later when we asked for them to please consign it for us! So they lied. We now have it for sAle somewhere else, where we will have to take a home equity loan out, to pay remainder owed to bank! So much for our senior citizen dreams of riding off into the sunset!! Ethics is not a word in their dictionary, aside from , since when do you have to give them a credit card to see a vehicle? Plus a one thousand dollar deposit. Should have known right from the get go!!
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Review
#1048309 Review #1048309 is a subjective opinion of poster.
Cons
  • Whole buying experience from them
Reason of review
Unethical practices!
Loss
$14000
Preferred solution
Let the company propose a solution

Camping World - No communication

2.8
Details
I ordered a replacement fabric slide topper. The parts guy ordered it and said it would be in on Friday morning . Approximately 10 days. So he scheduled the installation on Friday afternoon. He told me that he would check daily to be sure it was made and shipped So they could install it. Well on Thursday morning I called him to be sure it would be there for the Friday afternoon scheduled. Installation. He never returned my call so not knowing if it was arriving on time I left a message with the installation. Guy to cancel the install since I did not know if the fabric would be there in time. Neither the parts guy or install guy called me back that entire day. So I called the install guy Friday morning to be sure the installation. Had been cancelled. It had not so they canceled it then. So having not heard from the parts guy , I called again and left a message. He never returned any calls. So Saturday I drove in and talked to him. He had no clue about the delivery and said he would call dometic Monday morning and then call me. Monday by 11 am. Still no call. I drove into their place again. After 3/4 hours they finally located my item. A good thing because I was flying out for the summer later that day. THEY NEVER EVER RETURN A CALL. HORRIBLE!
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Review
#1047480 Review #1047480 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Very rude

1.0
Details
We went to the camping world in Kingston ny, The sales people are very rude. We were looking at the raptor toy haulers and the salesman stood outside the camper and did not answer any of our questions. The only thing he wanted was our money. Stay away from this place. You will be sorry if you buy anything from this place They sell used and tell you they are new. Stay away from this place. There are better places to buy a camper. you will be sorry if you buy from this place. Don't let them talk you into anything.
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Review
#1046920 Review #1046920 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$85000

Camping World - Relatively low pressure but very dishonest

I think it's important to be honest. The entire experience seemed great at first, however after the check was written, I was discarded like a sack of smelly garbage. Throughout the sales process several half truths were told and one big lie that ended up being a huge monetary loss for me. They had told me that If I purchased their protection plan that transportation to and from their shop for repairs would be covered. Of course this lie was simply a ploy to get me to buy and wasn't true. In addition to the dishonesty, I called a few days after the sale to report that the gas/electric water heater wasn't working on the gas setting. They said I was doing something wrong and and offered no additional help nor did they offer to make it right. After 2 years I still can't get the gas hot water to work. I would never do business with these crooks again.
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Review
#1046767 Review #1046767 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Camping World - OMFG SUCKS

3.0
Details
Camping world in Valencia is A W F U L!!!! Customer service is non existant on phone as well as in store.. how n why they are still open i have no clue.... Agents working are unfriendly n unhelpful... this place will close if this kind of service keeps up...!!!! The FACT that Good Sam recommends this is goid reason they best their heads out of their ARSSSS!!!!
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Review
#1046422 Review #1046422 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Poor service on warranty items

Purchased new rv in spring of 2016. Kitchen sink needed replaced was broken and leaked. Radio worked for one outing needed to be replaced. Water heater didn't work, needed fixing. Refrigerator quit working on propane during first outing, had repaired. Then wouldn't work on electricity 2nd outing. Advised was operator error, but still didn't work on electricity. Took in a third time supposedly fixed. Made an appointment 2nd week of February 2017 to have refrigerator looked at again, and have shower sealed. After leaving rv for 1 week was advised cooling unit needs replaced. Waited 6 weeks for parts to arrive. Rv was repaired after waiting on lot again for a week. tried unit after returning home only to find again it was not working on electricity. Scheduled another appt. after rv sat on lot for 7 days was advised assigned to technician. After 10 days still not looked at. Took rv to use, was advised would be 2 weeks before I could bring back. So after a year and some incredibly long wait times last year and this year, I still have an rv with a refrigerator that does not work. I am scheduled to take rv in next week, which will result in a wait of about 2 weeks before it is looked at and 6 more weeks if parts need to be ordered. So possibly mid July if I am lucky. I have called Norcold, they referred me back to Camping World, called StarCraft and they referred me back to Camping World.
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2 comments
Anonymous
#1327873

Camping world has the most inept personnel, the biggest liers, and cheaters! The most bull *** I've ever heard!

You would think that Marcus Lemonis would be honest, but it's obvious he's a cheat!

No wonder he's loaded! He has idiots working for him!

Anonymous
#1327868

Terrible customer service!. The one in Wilsonville Oregon just sucks. I don't know how they stay in business.

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Review
#1046286 Review #1046286 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Service departments

1.0
Details
Service departments are terrible. We called,left a message two days in a row. We ended up having to drive over. We were interested in an awning in your add. Well first they do that carry them have to order it, and oh I might take a week to ten days then oh maybe two weeks or better to I stall. Depends on. Work load...Are you serious. Just about a month...If you are lucky. This is in Fayetteville north Carolina. I wish we had other options. When you finish your take over of gander mountain ...Add an installations department so we do the have to go through service e and always be at the bottom of a already huge list
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Review
#1046275 Review #1046275 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Unsatisfactory

2.8
Details
First thing happened was with Indy store I ordered a new electric awning told when would be for in installation that date was then told could not order some reason called another small dealer who then ordered the very same awning at a cheaper price installed it.Now called Fairfield stote to check on valve kit for dually could never talk to someone in parts left my name and phone # and at the time of this review no one has called me back .To me camping world is not what they were a few years back to get what I wanted ,I took a chance and drove to Fairfield,oh to to get my part that I needed which they maybe they should change call in for parts or make it easier to get or check there blinking lines or there messages. Thanks for listening maybe better times ahead Larry in Indiana
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1 comment
Anonymous
#1327536

Call Mt Comfort RV in Greenfield, IN for parts and service. 800-899-6676. Family owned and great service.

Review
#1045949 Review #1045949 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Myrtle Beach, South Carolina - Absent Ownership

2.5
Details
The problem with both stores there's nobody that will own up to their mistakes. We're all humans and that is what we do unfortunately . The employees are hard enough to find in M.B. you should as a company treat them right. Need somebody to take charge and lead and not just push huge P&L reports. I'm a local person and have caught them in lies and they swear it still correct. I drove from Santee State Park early 5/10/17 with both tanks almost full bc I had new rv and could not find claw that fits dump spout/ drain. Since I live close to Hwy. 501 store I will stop & buy part and dump tanks as usual, meaning I've dumped my tanks there before even early as last Dec. Web page still has it being a dump facility for Good Sam Members even since new ownership 2-3 years ago. Even ex employee Dave Elder told me where it was.. It's still located out by road but almost hidden by new propane station put in last year. You can see the new tire tracks where it's still being used when the employees don't park in front of it. But manager & cashier repeatly deny that it's there and never has been .. So for years they have advertised being a dump facility and its come to the truth that .... But all I get after buying spending $100k for new rig and $300 in store purchases... 2 weeks before is an apology.
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Review
#1045893 Review #1045893 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund

Camping world is a rip off

1.0
Details
Camping world is a rip off
Camping world is a rip off
Camping world is a rip off
We purchased a new keystone trailer from camping world in March of 2017. We used the trailer one time and had to bring it back because of water running down the wall in the bunk room. They tried to tell me that is was condensation. No way in *** is it condensation, the water is 5 inches wide and runs from the ceiling to the floor. It did soak the mattress, about a 8 inch spot on both bunks in one night. Look at the pics and tell me what you think. The roof has 8 to 10 hole in a seam about two feet away from the wet walls. The repaired the holes before they did a water test. I asked them why in *** would you fill in the holes before the water test. Deanna the service manager said the the did not want to do anymore damage to the trailer by adding more water to it. remember they said it is condensation ya sure it is. The filled in the holes so they will not have to replace the trailer or fix the wall with the water damage.The trailer has been their for over a month.They have also did other work on the trailer and almost all of it had to be redone. They wanted us to pick up the trailer even we did not want to, when we went to get it we discovered another water leak by the valves for the gray and black tanks. The service tech started to rip the under belly apart to find the problem, the whole rear corner and wall of the trailer is completely soaked with water. I went to speak with Deanna about this and she told me that rain water from the road can pool in the belly when you drive it down the road. We had only used this thing one time and it has been at their lot for a month, so i am going to believe that is it rain water from the road, YA right. We have hired a lawyer to help and get our money back. If you are reading this do your self a favor and DO NOT GO TO CAMPING WORLD, they will *** over. If you don't believe me just go to the better business bureau they have over 600 complaints filed against them.
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1 comment
Anonymous
#1513009

I have found camping world will not! do what they say. Period.

Review
#1045219 Review #1045219 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Full refund