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Camping World - Worst service

1.7
Details
Panama City Camping World. Went in for a slide out motor and a gray water valve replacement. Slide out motor went fine. They took down the insulation package to replace the kitchen gray water valve. Insulation package wasn't reinstalled properly, screws missing and it wasn't sealed like they said it would be. Went camping and noticed the retaining ring on valve was still in place. That tells me they didn't test it like they said they would. After two days of camping. Drained all tanks and took off. When I got to a stop sign. Noticed water pouring out above insulation package. Got out, looked and whole front end of package was hanging down. Got home and noticed package hadn't been sealed. Unscrewed a section and about 30 gallons of water poured out along with insulation that the pipes were sealed with. Called Panama City and they said bring it back. But to *** me off. They had to say the dreaded words of.....in a perfect world. I TOOK IT THERE BECAUSE THEY SAID THEY DO EVERYTHING PERFECTLY. Then they blamed it on a faulty valve. ***....it wasn't installed right. I have been in maintenance for 40 years.....IT WAS NOT INSTALLED RIGHT....they side stepped the belly insulation drooping and now still waiting to be called.
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Review
#1050901 Review #1050901 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1300

Camping World - Horrible

1.0
Details
Lying thieving bastards. That's what camping world is. Spread the word!
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Review
#1049899 Review #1049899 is a subjective opinion of poster.

Camping World - Structural Damage fraud

1.0
Details
We bought a 2014 Kodiak from Camping world in Avondale. With a month the front cap had a crack. After trying for months to get camping world to fix it, they refused. When we bought they said it was discounted for a paint defect, not true and they knew it. It had structural defect has come completely full circle now. So now its going to cost us $4K to fix. We will NEVER EVERY BUY ANYTHING from camping world ever again. As soon as this travel trailer is fixed, we are selling it and going someplace else to get a 5th wheel, sure as *** won't be camping world. I have made it my life's mission to share our experience, not to mention the problems they never fixed on the travel trailer either, with every single person we me meet, in every RV park we stay in. Thanks camping world for turning these 2 retired military veterans, off of anything that associated with you.
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Review
#1049763 Review #1049763 is a subjective opinion of poster.
Pros
  • Selection available
Cons
  • Service department
  • General manager tom alexander
  • Sales department
Reason of review
Damaged or defective

Camping World - Employees

I have been staying in a camper in Lake Park. I had to go into the Camping World there two times. Both times I was made to stand around for a long time waiting on a man named Leo. Every other employee there was doing nothing. It was just looking in a book for a part number. Leo is an amazing sweet and helpful employee that everyone else that works in the store depends on to do everything.
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Review
#1049719 Review #1049719 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Lakewood Township, New Jersey - Don't leave your RV here for service.

1.0
Details
I brought my rv in to this facility to have my one year manufactures warranty repairs documented. Now I would of just brought the rv in and had them fix it but I had two last trips planned at the end of the season and the one year warranty date landed right in the middle of the two trips so I just came in to document what had to get done. When I arrived I was greeted by the service adviser and we walked out to the rv to begin listing the problems. I was very impressed at the advisers attentiveness and general concern she seemed to have with the work that had to get done and my time constraints everything was seemed like it was going to be no problems. This is why when the adviser told me that I would have to leave the rv at Camping world in order for them to properly diagnose the problems I was having and then I could pickup my rv complete my last two trips and then return for service. Well I listened to the adviser and reluctantly left my rv at Camping world. The next few weeks were nothing but non returned phone calls to vague voice mails about the service that was getting done and that all my issues were being addressed. Hey wait wasn't I coming back for service I guess not. More phone calls getting no response and finally stopping in to pick up my rv because I needed it for my trip only to be told that I could not take it because Camping world of lakewood nj got robbed and I was the victim. My Catalytic converter got cut off and stolen. Now I had to wait more weeks and loose my deposits for my trips and I had to pay for my insurance deductible and I did not get reimbursed for anything. To top it off I received no response from Corporate except that it is not their problem or responsibility. f. u. Camping World of lakeWood.
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1 comment
Anonymous
#1330699

The acceptance of your vehicle by the facility for service constitutes a bailment.

They are responsible for the loss of your catalytic converter and any other damage to the vehicle that occurred while in their possession.

Unfortunately the are not liable for incidental damages such as lost deposits, etc.

I'm not quite clear about what insurance deductible you paid but if it's directly related to vehicle damage you may be entitled to recovery.

Review
#1049568 Review #1049568 is a subjective opinion of poster.
Reason of review
no concern for my property while in your custosdy
Loss
$125
Preferred solution
Full refund

Camping World - Horrible Shipping

I place an order online for items I needed for camping 9 days previously to needing them. I spent over $100, which qualified me for free shipping. The order was placed on a Wednesday. Thursday, online it said the items were awaiting shipping. Friday it also said that. I called Friday evening and they told me the items didn't ship yet and they will probably ship on Monday. The phone attendant did not know why it did not ship yet. This is 2017 for sake. This is horrible service when all of the items are in stock. I will just go to Amazon I guess, and still get my order before Camping World will even get it out the door.
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Review
#1049534 Review #1049534 is a subjective opinion of poster.
Cons
  • Why would it take 5 days to get an order out when it is in stock
Reason of review
Order processing issue
Preferred solution
Full refund

Camping World - Parts and service department

2.7
Details
On March 24th I called Camping World Fort Myers parts and service department and asked about a clearance light cover for my 2014 Itasca Sunova I was told that the OEM man was gone for the day they would leave a message for him to call me back on Monday exactly 10 days later on April 3rd I got a call from the OEM man and I told him what I was looking for he said they did not carry that part and that he would check into it and research it for me today is May 19th and I have yet to hear back from the man to tell me I'm sorry I can't find any or I'm sorry I'm still looking into it or something so I decide to call them and I talked to a gentleman and told him what I was looking for he said we don't sell those that's an oem part you'll have to look on the internet for that I said the OEM man is looking into it for me I was just wondering how long it was going to take him to get back to me about it that it had been over a month he then proceeded to tell me Well we don't sell that part look it up on the internet and hung up I am so tired of the back of the house at Camping World Fort Myers the salesman and Dwight and the finance officers are top of the world of their profession but the people in the back of the house and parts and service suck big-time suck
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Review
#1049444 Review #1049444 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Service department, Olive Branch Miss

2.5
Details
Purchased a 2016 Thunderbolt from Camping World , Olive Branch Ms in November . Had 6 problems with the camper ! Took 3 weeks to get an appointment for repairs ! I waited 3 weeks before calling the service department ! No answer ! I left several messages! NO CALL BACK ! I called the service manager ! No answer ! I left several messages ! NO CALL BACK ! I called the store manager , told him my situation ! Service manager called me , said he was sorry ! After a lot of phone calls to him , and a lot of BS about parts and so forth ! I got my camper back after 6 weeks ! I will Not be going back to Camping World and will not recommend Camping World to anyone
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Review
#1049300 Review #1049300 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - False advertisement pioneer rg28

2.4
Details
Bought a rg28 advertised as having a 12 for garage. Never measured..I trusted (foolishly). It's only 11 foot. I called within 24 hours and they will only offer me trade in against another unit
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Review
#1049143 Review #1049143 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Camping World - Camping Worls installed awning wrong. Not taking responsibility.

1.0
Details
We purchased an awning last fall at Camping World in Flagstaff AZ and had it installed on our slide out by their service center. After the installation we drove to our home about 30 miles from their store. The RV was not used until spring. We used the RV one time and extended the slide out one time and the awning is destroyed. When we extended the slide out the awning was torn along one side. When the slide out was retracted the awning tore on the other side. The problem was with the installation but because we're past their 90 day warranty they are taking no responsibility. While I was talking to the service rep he told me there was nothing they could do and, when I expressed my displeasure with their service he hung up on me. I am DONE with Camping World.
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Review
#1048994 Review #1048994 is a subjective opinion of poster.
Cons
  • Service center
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Price reduction