Anonymous

Camping World Rv Repair Review

I took my 2013 Voltage in for serive at the Golden, Colorado Camping World. They had it for a couple of weeks and fixed everything perfectly!! I really am impressed with the service!! GREAT JOB CAMPING WORLD!!
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Reason of review:
Good quality
Anonymous
map-marker Miami Beach, Florida

Camping World - Rv Repair Review from Miami Beach, Florida

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*******Attention Winnebago Fuse Owners Especially State of Florida********** Do not use the Service Department at Camping World located at 5175 W Irlo Bronson Hwy Kissimmee Fla 34846. Their workmanship is the worst I have ever seen after several calls to the District Manager and Corporate office they could care less reference my opinions. They perfomed work on my RV without checking with me on an installation procedure. The sad thing I have purchased over 1500.00 worth of RV supplies on line they dont care.
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Reason of review:
Poor customer service
1 comment
Guest

Resolved

Anonymous
map-marker Athens, Georgia

A great service experience saved our entire trip!

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Traveling from Georgia on a 6 week cross country trip to the West Coast during June, we were in route to pick up our Grandchildren to join us. Our generator failed in route and wouldn’t start. With 100 degree temperatures in Missouri and facing 120 degree temperatures ahead in the deserts, we knew the generator powering the overhead AC units was critical. Despite a very busy service department, the Michael was able to get us time with service tech Kevin. Kevin processed methodically to eliminate the simple and obvious problems. After all attempts had been exhausted, the service manager George took over. George, who hereafter should be known as the “diesel whisperer”, finally coaxed the generator alive. An intermittent fuel pump was the final diagnosis. Michael then accommodated us with onsite overnight camping as the replacement part couldn’t be delivered until the next morning. He even gave us his personal cell phone in case we had a need during the night. The following day, Kevin and Steve made the final installations while enduring yet another bath of diesel fuel as they had to make all repairs from underneath the vehicle. The team next invested the extra time of letting the generator run and inspecting for any leaks or other problems. We completed the trip of the lifetime with our generator running flawlessly. My wife and I own a Servpro franchise and are blessed with a team of 15 great service people. We know firsthand, the challenges of providing such great service to the public. Too many customers of our generation are quick to find fault, but slow to compliment. Let me praise the entire team at Camping World, Springfield, Mo. Each person was compassionate to our needs and the emergency that we encountered. Every person was polite and courteous during our every interaction. They were competent and skilled in their work. They tackled the repair in a cost effective manner by starting with the simplest, fastest and least costly solutions. Just the way I would spend my own time and money doing repairs myself. George, as team leader, moved energetically around the entire facility “pollenating” each of his teams as he was needed. He was holding the first standup meeting with his crew before I had started my morning coffee. Michael, courteously and effectively dealt with a perpetually deep line of summer time customers, while ensuring that each of us felt properly attended to. Kevin, lay on the boiling asphalt (there wasn’t room inside any repair bays), drowned in diesel fuel yet remained cheerful and engaged throughout. Within the first hour, I felt a confidence and trust for this team as I do with the mechanics that care for our fleet at home. It was quickly evident that this level of professionalism is the daily standard at Camping World, Springfield. Thanks again to Kevin, George, Michael and Steve for delivering such excellent customer service to our family.
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Pros:
  • Courteous treatment
  • Confidence that repair was correct
  • Realizing i could trust the mechanics
Reason of review:
Good customer service
Dashana Axy

LUCKY TO BE ALIVE AFTER REPAIRS NOT COMPLETED!

Updated by user Feb 04, 2016

I also commented on the Camping World Facebook Page along with some other social media sites. On Facebook, it seems comments and complaints are removed by the admin of the page, so I noted that in my comment.

It took a couple of weeks, but I got a response to private message my concerns, and they would make sure it got in the right hands. I plan to forward this whole page to them. I can only hope that it actually goes further than the last *** I spoke with that reverted it back to WHO I was complaining about instead of starting an investigation on them.

I can play nice and be patient most times, but you mess with safety and then tuck tail and don't own a mistake that could kill people, I am DONE and nice is the last thing you'll see. For Camping World Corporate to continue to ignore this is blatant disregard that people's lives matter as well, or employing pure ignorance at the levels I have dealt with so far.

Original review Jan 05, 2016
Back in the winter of 2014, we hired Camping World in East Ridge, TN to do some bodywork to our motor coach after a slip on ice. We also had them do a laundry list of maintenance items while it was there. They had it in their possession for OVER FOUR MONTHS, never plugged it in, and the on board batteries all went dead because they weren't allowed to recharge. Then of course they tried to sell us new batteries. We had given them a deadline we needed it for a trip we had planned. After all that time, IT STILL WAS NOT COMPLETE and we were expected to take it on the trip half done and bring it back to finish when we returned! This job was over $12000. from our insurance plus what we were paying for the extra maintenance. I would've hoped a 40ft motorhome would've been sitting in the way at some point! The management team (Rick, Service Manager) never followed up with a schedule to make sure we were done ahead of schedule. Fast forward to fall of 2015. My husband, being the kind soul he is, decided to take the coach for a second chance at Camping World. He had built a connection with a guy working there that has an identical one to ours. I still don't understand the loyalty, because he doesn't work on ours, and they treat is like ***. Our airbags that lift the coach to drive it were leaking. They get old and dry rot. It was time to replace the two rear ones at least. Now if I know this, Joe Blow working at the front desk should know this in my opinion. My husband had this conversation on the phone when he made the appointment to take it in. They knew what it was, and all of the details, and when we would need it by. They were also supposed to service it for us to take on a trip and re-seal the roof. When the appointment was made, and the timeframe they had was given, it was understood by both parties, that yes they could complete it. My husband called the day it was supposed to be ready to see when would be good to come after it, and as our gut feeling told us, they hadn't even started on it. He gave them one more day, and Rick, the service manager, assured him, he would have it ready. Then there was a panic phone call from Rick that the roof had hail damage and they couldn't just re-seal it. This was a day before we were scheduled to leave for South Texas where Hurricane Patricia was coming up from Mexico. Yes, we needed a roof that wasn't leaking! It was agreed that they would seal the roof the best they could and when we got back we would bring it in for a new roof and start a claim process. What Mr. Rick is not aware of is that I was on the other end of the phone as well and heard the conversations he had with my husband. At no time did he explain to him that these airbags would not be fixed in time or that it wouldn't be safe to take. We go to pick it up the next day, I drop my husband to deal with the details because I had an appointment. We are picking it up a day later after all, and trying to leave town. We were up until midnight loading for this trip, because we were hauling heirloom nursery furniture to deliver to Texas, and had to get there before the baby arrived. Needless to say, we had a guardian angel with us. We never made it ten miles. Let me explain this the way the mechanic at Camping World did the next afternoon, and several mechanics after him as well. Air bag suspension inflates like a balloon. When the air starts leaking, it makes an awful noise at 70 mph, like hitting rumble strips x10. Then it locks up your airbrakes. The driver has no control. At this point, you say a prayer and hope no one is in the way, because the jolt can brake the chassis lose from the coach, and you can literally have 40 ft of house with a car in tow going one direction out of control and the chassis is going another direction. Well yes sir, when our air bags blew, we were also going downhill in traffic!!! Thank goodness my husband kept his wits and was able to get the RPMS up to keep enough air in the bags to regain control and to get us back to Camping World. I got Rick on the phone and told him we were having control issues and no way could we drive this on a 2000 mile trip, we were on our way in with it and he better be there. The coward never showed his face! We ask for him by name and had him paged, and he never came. He sent a mechanic to advise us after we waited almost 45 minutes. That mechanic was *** and arrogant and then told us what could've happened. He said that even if he had the parts for ours, he couldn't work on ours because he was working on someone else's that was promised two weeks prior, and that was why he was working on his Saturday as it was. I immediately got on the Internet as we sat there and started calling other trucking places and all of them gave me the same scenarios and told me how lucky we were. This isn't over. This has just begun. I called a corporate number to register a complaint last week. I feel that this is a huge safety issue that needs to be addressed. Not only could we have been killed that day, but easily the people in the three other cars around us could've been injured or worse. Let me tell you how that call was handled so far. RICK called my husband to see what he could do for us. When my husband was busy, he made the mistake of calling me. Camping World Corporate, seriously?!?! We are so much more than through with the local service department. When someone reports to you a complaint about a service department and a person that should be investigated, and it rolls back to that person to handle, you get what you deserve. I'm going on every social media site I can find and broadcasting how shady this service is before someone DIES. His main idea of "making it right" was "did you get the roof fixed yet? That's an insurance claim". Yep, been there, done that with you too. I don't care if this thing falls apart going down the road, or a tornado hits it, you have ruined the whole RV experience for me. I do not feel safe in one ever again thanks to you. I literally saw my life flash before my eyes as we danced across three lanes of road and felt like we were going to roll any second. I still don't feel safe going face to face with him either, because I don't think I could control myself. Rick mentioned something about being number 1 & 2 at something. Sorry I missed it, my ears were ringing from my blood pumping. All I could think was I flush number one and two. It means nothing to me! They have proven NOTHING to me that they could earn a cent of my money. They don't realize the ripple effects this kind of incompetence creates, nor what it cost people out of pocket and of their lives. Let me share a few details. The end of this story for those still reading that care is, we took our RV elsewhere for the airbag repairs and he had it done in less than a week. We had to drop our tow car for some suspension repairs while out of town as well, that were damaged from the jolting around on the tow dolly. Thank goodness we had another vehicle to rush to Texas in to get there in time for the birth of our granddaughter! We left a day later, driving straight through, which put us in the middle of driving in Hurricane Patricia for 7 hours. We had to find a place to stay, and figure how to pay for it, because our RV was also our living arrangements for two weeks. I had to cancel those arrangements last minute, and pay cancellation fees. We had to off load our clothes, groceries, etc, and find last minute care for our elderly dog that we could no longer travel with. Somewhere in repacking, some clothes got lost in the shuffle and left behind, so we ended up having to shop for a few things once we got there. Once home, the home care we had arranged for the dog wasn't as trusted as thought, and now have to replace some carpet, because the dog used it like grass for two weeks. The nursery furniture STILL needs to get to Texas, I just need to recoup from all of this other expense to afford to rent a truck and time to take it or ship it. My granddaughter is sleeping in a pack n play because she is now two months old and her room still isn't ready. At least we are alive to enjoy her! Grand total for this ripple effect from this service experience out of pocket...yeah we won't go there. So thanks again Camping World for your stellar customer service in your service department. If there were minus stars I could rank you with, you would be at the extreme bottom. The lack of concern and lack of quality I have seen in performance even when we were shopping for an RV, I wouldn't recommend Camping World to purchase a bottle of water or a roll or toilet paper. The RVs on the lot for sale were disgustingly filthy and they did nothing to stage them or detail them to make them appealing at all. I am over the WHOLE experience with them! One thing could have taken care of this,problem before it started and that is HONESTY. If someone would have been realistic and honest when my husband initially called to make the appointment, and just said "I'm sorry, we are so inundated right now, there is no way we can promise to have it done by then, we hate to, but we recommend if you need it for travel, you take it elsewhere". We would have much rather done that than be going through everything we are now.
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Loss:
$3000
Cons:
  • Service not done in time communicated
  • Service department
Reason of review:
Terrible service department

Preferred solution: Re-train and educate your front team and manager. He could have cost us our lives! They need serious scheduling help and follow up skills and knowledge about the workings of RV's. We personally have no plans of returning for round 3, even if it were free.

Anonymous
map-marker North Myrtle Beach, South Carolina

Camping World - Customer Care Review from North Myrtle Beach, South Carolina

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Buyer beware of camping world in myrtle beach sc. High volume in sales but low low on service. We just bought a brand new 2017 rock wood trailer and had problems with our slides. Was charged 250 for an electrical box because they could not recreate the problem. I made phone calls to service managers for full refund but all denied. Called the GM and he told me he would look into never heard back. Wrote to CEO of camping world waiting for response. Now we were heading out for our first trip with our never used trailer and guess what now, our refrigerator doesn't work. Called service department three days later still no call back. Buy at a ma and pa rv place better customer service.
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Cons:
  • Lack of their follow through on complaint about warranty
  • General manager
  • Poor customer service and lack of follow up
Reason of review:
Poor customer service
Adeana Ngu
map-marker Birmingham, Alabama

Camping World Rv Repair Review

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We sent our camper in during the first week of June. We are STILL waiting for it to get fixed. I was told there was a "paperwork error". They have had our camper for over 4 months. We just missed our entire summer of camping. I HATE CAMPING WORLD!!!
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Reason of review:
Order processing issue
Anonymous
map-marker Salisbury, North Carolina

Camping World - 2016 Keystone Rv Cougar Rv Review from Salisbury, North Carolina

We were told when we purchased the keystone cougar that they having camping world facilities everywhere and we would never have a problem getting help if we needed it. Not true. We had ours set up near Emerald Aisle. They do not service our area. We have issues with the refrigerator in 90 degree weather it stays in the 50s. The camper will not level, even their drivers had a problem with it, the wheels in the back are still up, the remote does not work, and now the awning will not roll in. It will not even roll in manually. Ready to get a lawyer and return the RV. Stressed with the storm coming. We had to return home with the awning out.
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Reason of review:
Bad quality
Hensley Gbd
map-marker Williamstown, West Virginia

Had my Motorhome 140 days.

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Updated by user Aug 20, 2016

Camping World and I have solved this problem with great results. We spoke this morning and will be picking up our motorhome the first of the week and have worked out a mutual price.

The Service Manager was very polite. We found out that we had not been informed of many aspects of the issues at this business.

We would like to tell others to not give up and make sure you speak to the person who can make decisions and not to someone who is not authorized. Thank you Camping World for being fair about the issues we had with your business.

Original review Aug 19, 2016
I called Camping World in London Ohio in February for an appt. for March 23rd to repair my air conditioners. (Heat pump) They let my RV sit until May. We called repeatedly, most of the time we got an answering machine and they didn't return my calls. Eventually in May we were told it was ready. We went to pick it up and found it wasn't repaired and told them so. In short they used excuses, mostly that we didn't know what we were talking about and that there wasn't anything else wrong with it. Eventually we were told in late June or early July that they had found the problem. Currently they still have our RV and it has been about 140 days. They ordered a new heat pump to the tune of $5300 plus labor and shipping rather than finish the repair they had started on the original. We have been without our motorhome all spring and summer. I can't get them to agree on a price that we will settle for after they deprived us of our vacations we had planned. Never again. They don't know what they are doing. I have filed complaints with Corporate and we are still waiting on a solution.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Southport, North Carolina

FALSE ADVERTISING

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We were in the market for a new Motor home. Camping world in Marion NC advertised the exact one that my wife and I were looking for. I called to talk to a sales person and the guy I was able to talk with knew what he was talking about. I worked out a issue or 2 with him on the unit we decided we wanted. We drove 6 hours 360 miles and spent the night at the Walmart campground just about 8 miles from Tom Johnson Camping world of Marion NC. We had it set up to meet the sales guy Keven Rice at 9 AM. They open at 8Am so we went at 8. We meet with the sales guy as planed. They did a trade in allowance on our motor home and then showed us the price. They uped the price of their motor home by $3000.00 and lowed balled me on mine by over $6000.00. Keith did not want us to be upset so he went and got his manager. His manager or a fellow claiming to be the manager approached us all puffed up and loud and in a threatning tone asked us how much money did I expect him to lose in this transaction. He stood and said his unit was new and next month ours would be worth even less. He said the internet was not our friend and said he was tired of people expecting him to lose money on units! He again said in a loud threatening voice how much money do you expect me to lose! I replied I drove 360 miles based on an advertised price that you put on the internet and that is what I expect you to honor. He replied a loud voice again I not loosing that much money we got up and left.
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Loss:
$300
Pros:
  • Pleasantness of kevin rice
Cons:
  • That the fact that the company lyed to me
Reason of review:
The manager ought to feel real good about himself as if I had already had my coffe he would have had his ASS beat upside down for talking to my wife and I like he did!

Preferred solution: Let the company propose a solution

Anonymous

Store Hours Review

Due to bad store hours...closing at 5pm on a Saturday? What the heck? I couldn't purchase anything.
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Anonymous
map-marker Ridgeland, Mississippi

Camping World - Customer Care Review from Ridgeland, Mississippi

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Up to sale service is fine I purchased a used 2014 5th wheel from camper world biloxi ms in july of this year during walk thru noticed awning needs replacing i was they would order and replace at no cost iwent back 2 weeks later and was that it had not yet been ordered and that they would order right away i just called was put on hold after close to 5 minutes on hold they came back said that they were checking on it and would call me back in 30 minutes! Been close to an hour no call my experience with biloxi camper world has been very negative this doesn't include my experience with salesman stacy jones who came to my garage sale picked up close to 100.00 in items saying he would pay me when i came in for brake control installation but still didn't get paid if this represents just a fraction of your salesstaff that's very sad remember good service 10 people hear about it bad service 100 hear about it
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Reason of review:
Poor customer service
Andrae Kdq
map-marker Tampa, Florida

Camping World Rv Repair Review from Tampa, Florida

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As much as we liked our sales associate, he actually made buying this new trailer (2017) pleasurable. But after having to go to the service dept with items on a new trailer and having been given manure by the tech about repairs, i cannot in good faith refer friends there (New Port Richey). As soon as the warranty work is completed and who knows when that will be i will try to find another place. DO NOT BUY OR DEAL WITH CAMPING WORLD IN NEW PORT RICHEY.
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Pros:
  • Sales associate
Cons:
  • Poor follow up
  • Terrible customer service
  • Service lousy
Reason of review:
Poor customer service
2 comments
Guest

we had our first experience with service on our new camper, first the man didn't even know that the company sold the brand we bought, then without even looking at the list we had of things that were not working, including something wrong with the Gas burner in camper, kinda important, he told us it would be at least 3 weeks before any work could be done , not even knowing what yet was wrong, I did call him a name that fit after he was very nasty to me, that name fit well ***, arrogant ***, this was at St Augustine Florida Camper world, They need MORE TRAINING in that store.

Guest

They are all the same!!!

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Anonymous
map-marker Warrendale, Pennsylvania

Camping World Rv Repair Review

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Camping World Akron Ohio is the worst run place on the planet. They installed steering stabilizer BACKWARDS!! Now they have had my RV for over a 30 days for tile replacement & other miner repairs that was needed when I got it. I had it 2 weeks, they have had 30 days & now they have broken out the windshield !!!!unreal!!! DO NOT GO TO CAMPING WORLD AKRON OHIO!!
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Reason of review:
Bad quality
Anonymous
map-marker Rancho Cucamonga, California

Camping World - Rv Review

Camping World of Fayetteville, Hope Mills. Listed a camper, told us repeatedly it was in perfect shape. We drove almost 500 miles one way to look at this camper. The sales lady, Barbara told us the only problem was a 12 volt slide motor, that they were going to replace, otherwise it was perfect. We got there and found the camper had a major slide problem, and trim torn off, floor linoluem ripped at least a 2 foot chunk torn out. Needless to say we were furious. You can decide for yourself, we feel like we were lied to, repeatedly. DO NOT TRUST A WORD BARBARA OR THE SALES MANAGER SAYS.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Murfreesboro, Tennessee

Camping World Deal Review

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Bait and switch. Advertised price isn't real price. Camping world of Cincinnati doesn't advertise it switches deal after baiting you with advertised price to a price that adds $1000 for "prep fees" Consumers lead to believe one price as advertised is accepted then refuses to sell unless you pay additional prep charges. Unethical rude treatment of customer.
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Pros:
  • Variety
Cons:
  • Unprofessional unethical misrepresented price
Reason of review:
Not as described/ advertised
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