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Camping World - Uncaring

Once again camping world has disappointed. From the time we bought a brand new trailer that broke right away and they refused to fix for months so we had to go elsewhere to trying to return a dog ramp that was useless. Yes my dog tried it , how else would I have known it was junk. Go to ret it and cause you could see my dogs nail Mark they said oops can't resell so sorry your lose. Really we spend Thousands a year. Nope this time I'll pay extra or wait and order online. Screw big companies that make more money then they know what to do with. Love ya when Camper shopping but after you mean nothing.
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Review
#1063673 Review #1063673 is a subjective opinion of poster.
Product
Reason of review
Return, Exchange or Cancellation Policy

Camping World - Horrible customer service

1.5
Details
Camping World - Horrible customer service
Camping World - Horrible customer service
Camping World - Horrible customer service
Camping World - Horrible customer service
Camping World - Horrible customer service
Camping World - Horrible customer service
I bought a brand new 2018 Thor Hurricane and paid extra $1000 for a complete inspection. The salesman was and is fantastic. He has gone above and beyond to try to get these issues fixed. 1st thing that happened was that the emergency brake light would not turn off resulting in a loud alarm. They had a mechanic look at it who said it was wired in wrong but I could just pull up on the emergency brake pedal while pulling on the release to get the alarm and light to turn off. When I said can't you just fix it he responded, it should fix itself eventually. Next when I opened up the slide, I notice a cut in the Linoleum in the middle of the main room. There was a second one by the bathroom door. There is also large chips in the sink that someone had painted over to try to hide them. I found metal pieces on the floor and found out that the locking washers were falling apart in the fold out sofa bed. I called service who said they need to speak to the Laurie the service manager. Then service called me back and said that Laurie said that they would just take care of it later when they do my warranty service. I called back and left a message for Laurie. A few days later I left a second message with no response. Finally, my salesman got ahold of Laurie who said to make an appointment for service. I called today and I was informed that they don't have anything open until mid August. I called Thor Customer Service who said they can't do anything until Camping World sends pictures and opens a claim. So now I have to wait until August to have the pictures taken so they can make a claim. So what did I pay the $1000 for if it wasn't even going to be looked at? Also, I paid for the extended warranty through Camping World and if this is an example of how they handle their warranty work I just spend a lot of extra money for nothing. My suggestion is not to purchase anything from Camping World. There service is terrible and they don't know the meaning of customer service.
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2 comments
Anonymous
#1505516

Same thing. Paid extra for all these warranties with the understanding anyone could work on it.

AC went out and no one would work on it because it was from Camping World. One week and numerous phone calls later, I have to bring it 4 hours away to the dealership.

They gave me a 5 week timeline. So much for summer.

Anonymous
#1413885

You should never have to pay extra for an "inspection". If I read correctly, it was new, the dealer is supposed to prep and inspect as part of the sale.

There is a video on YouTube that just came out, it shows Camping World's nefarious tactics.

Anyway, you probably overpaid for the warranty based upon my experience. You are entitled to a prorated refund on the extended service plan, read the service contract or find the video online.

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Review
#1063294 Review #1063294 is a subjective opinion of poster.
Pros
  • Dedication of the salesman shawn
Cons
  • Service department
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Camping World in Woodstock, Georgia - Extremely dissappointed in Service Charge as a long time customer

2.8
Details
Brought my 2010 Chalet into the shop in Woodstock Ga. Needed a skylight cover replaced. This plastic piece was $39. The service dept did not quote me a price to make this modest repair, and when it was fixed, they charge total was $392. A $39 plastic cap replacement costs roughly $400. I have asked the service manager for consideration on this charge to no avail. As a consumer, these labor charges for a simple fix is more then I pay licensed HVAC, Plumbing or engineer contractors in my business. I've bought 2 RV's and was in line for a 3rd, from this camping world. This experience is insulting and as a customer, I will not go back to Camping World as a buyer. Robert
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1 comment
Anonymous
#1342363

Good STAY away from those dirt bags, tell everyone you meet to stay away from them also.

Review
#1063100 Review #1063100 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction

Camping World in Wentzville, Missouri - Terrible nobody seemed to know what was going on

1.0
Details
Went in for a freeze sensor for ac unit where i was told after 45min of no answers or part that you can't get that part without buying a whole new unit. I told the lady helping me i find that hard to believe that i only need this $25 part but want to sell me a $700 unit. Awful expierence there and the service guy i talked didnt have a clue what he was talking about. I will not be returning nor will i reccomend anyone to go there
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Review
#1062800 Review #1062800 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Greenwood, Indiana - Warranty Service

1.0
Details
Here it is June 16 2017....we took our 2017 Pioneer in for several things including a leak in wall area.....Service manager told,me I needed to get on roof and inspect seal.....I owned a Rvison for 10 years and it never leaked ......took camper in on May 30th they told,me 7 to 10 days to look at it another 2 days to confirm warranty and another 7 to 10 days to fix .....well it's be 17 days and they still haven't looked at it....nor could I get someone to call me back ...had to take time out of my day and drive up to camping world to find out the status....why am I paying 21000 for a camper I can't even use......
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Review
#1062248 Review #1062248 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Parts order

1.3
Details
2 items ordered 1 received today. 20 minutes on hold to see what happened, only to be informed the parts are coming from 2 places. $20 for parts $10 for shipping. way too much. over 1 week to receive the parts. I wouldn't order from these folks again. if they told me the parts were coming in 2 different orders I would have shopped elsewhere. after waiting for the 20 minutes the representative was somewhat helpful, but was rather short in temper. I told her I wanted a tel # to speak to someone in corporate, her answer what was the problem?. I once again discussed it with her and her comment was if I had order via telephone they would have told me it would come from 2 different location.
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Review
#1061663 Review #1061663 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$10
Preferred solution
Price reduction

Camping World - Refusal to make covered repairs

We purchased a new Jayco Eagle HT fifth wheel on December 31, 2016 at Camping World in Columbia, S.C. That was a big mistake. They made a deal with us that included our trade-in and delivery of unit 3 days later but on the way home they called to try and change the deal. My husband told them he was turning around and coming back to pick up our trade-in and they decided to honor the original deal. This should have been a red flag for us. The day we arrived for pick-up of the unit, it was not ready and we had to return home with no RV (6 hour round trip). Unfortunately this was only the beginning. At the time of purchase there was a piece of broken molding in the bedroom and an issue with the pantry door. We were told by the original dealer that they had ordered two replacement parts to cover on the day we bought the camper. They were to contact us for repair when the parts came in. That never happened. We contacted them numerous times and each person told us the parts were not ordered but they would order. We heard that 3 separate times. Finally we were told in May that the parts had arrived and were scheduled an appointment for installation. After traveling 3 hours to Columbia for repairs, we were told that they did not have the parts after all. On our first camping trip we were unable to turn off the exterior lights. We called a dealer to see if they could help us troubleshoot but we were unable to fix. We took the camper to an authorized Jayco service provider near our home and they were able to fix the issue, however, when they contacted Jayco for payment they were told that the original dealer (Camping World of Columbia) had already been reimbursed for electrical repairs. If they were reimbursed, we were unaware as this was not disclosed to us at the time of sale. We finally contacted Jayco to get approval for all issues to be handled by another dealer. DO NOT BUY FROM THIS DEALER!
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Review
#1061405 Review #1061405 is a subjective opinion of poster.
Product
Reason of review
Warranty issue

Camping World in Greenwood, Indiana - Service Depts needs make over

2.4
Details
Wife has wanted new fifth wheel for years, decided to buy, We have had Jayco and trust jayco. Decided to buy 5th wheel from camping world in greenwood. Was told to bring our trade in on a Friday and the would install 5th wheel hitch and complete everything to take camper home that evening.. First I was pushed back to the next Monday, didn't have time to install hitch and couldn't do it on Sat. (Weekend Camping Lost). Went to finance. Shoved a bunch of papers at us to sign.. Tell them you want to see the Last Page First which is everything they include and charge you for, Things like a Wheel & Tire Warranty, Service contract, and a Paint and Body protectant we NEVER as for over $1000.00.. The total for all the things we didn't need, well over $5000.00.. Please look at their final figures FIRST.. Took the camper home the next day the slide would not come out. Called and had to bring it back, lost another weekend of camping, They are VERY bad at not calling or emailing you back unless you get upset. The thing that blew my mind and upset me was Camping world called to set up an appointment for me. Two weeks from the time they called. When I brought it in they told me it could take another 7 to 10 days to get it worked on. I told them I had and appointment that was made two weeks ago, They advised that was just to get it on the lot. All in all I had to pretty much threaten them in which they finally fixed the things we had problems with, No person buying a NEW CAMPER paying that much money should have to wait 30 days before they can use it. As I paid my first payment, my wife and I used it one weekend and lost over $250.00 in fuel, time, and camping reservations. Had our previous camper worked on at Gilans, He advised it would take 45 days to get it in, When I delivered it for service, it was done like he promised in 3 days... I hate to say this but camping world only cares about getting them out the door.... Finance: How can someone tell you what your payment will be before they run your credit as well as other figures.. Something just isn't right!! Service: They need prioritize, New Sales, Emergencies and routine maintenance and service; A complete restructure of their service department if you ask me...
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Review
#1061382 Review #1061382 is a subjective opinion of poster.
Cons
  • Not being contacted when told i would be several times
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Camping World in Saint Augustine, Florida - Misinformed!

3.1
Details
Bought our Montana High Country in St. Augustine camping world. They sell us a gooseneck adapter that voids the frame warranty without telling us. When we find out they straight up lie to us about talking to Keystone about the issue. I called Keystone myself and found out it does in fact void the warranty. After days of arguing, they decide to credit our funds towards the correct fifth wheel for my truck. They tell us to go ahead to Asheville where they are ready for us and it will be taken care of. Asheville had no idea we were coming, or what for. Both the wife and I had to waste a vacation day from our jobs to get the issue resolved. Frustrated we have reached out to camping world to see what they will do to make this right, and low and behold they will not return any of our phone calls. They are absolutely worthless. I will never buy anything from them again, not even a roll of rv toilet paper. Total pieces of *** in my book. Good luck to anyone looking at doing business with these low life's. Highly not recommended.
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1 comment
Anonymous
#1340268

So, it's not just Camping World in Ohio I see. You are so right!!

Review
#1061199 Review #1061199 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Newhall, California - Customer Service

2.6
Details
The worst customer service I have ever seen. I have called the Santa Clarita camping world 4 times today. Transferred to the parts department all 4 times where the phone rang at least 50 times with no answer. The phone never transfers back the operator so you have to hang up and call back. Have since left 2 more messages with no return calls. Last week while in the store a parts person took my name and number and told me he would call back but never did. After waiting 3 days I had to back to the store and then waited 40 min. to get helped by the parts department. They just don't care or have never been trained on how to provide customer service.
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Review
#1061062 Review #1061062 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered