Anonymous
map-marker Nashville, Tennessee

Bought a brand new RV and 2 big issues.

That they don't want to cover the warranty. I haven't been in the trailer for a month the water heater went out.feg.went out.staples sticking up through the floor trim board falling off.saw dust still coming out of the air vents nails sticking out every were.air vents falling out of the ceiling. Blinds falling off.the list gose on.
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User's recommendation: Don't buy from camper world. Stay away from forest river campers

Gary V Xze

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Verified Reviewer
| map-marker Henderson, Nevada

Sloppy satellite installation .

Camping World - Sloppy satellite installation .
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I recently had a Traveler Slimline satellite dish installed at Camping World in Henderson, NV. It was installed so that it stowed away sideways and not front to back. I was told it didnt make any difference. Called Winegard tech support who said it definitely makes a difference. Relayed this to CW and they finally agreed to make it right. They also ran a coax cable the length of my RV roof to connect a second tv, claiming that it was not possible to run the wire through the ceiling. They could have at least consulted me before drilling screws into my roof to secure the cable. To me CW presents a poor representation for Winegard products.
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Preferred solution: Let the company propose a solution

User's recommendation: Winegard dish works great. Just don’t buy from or have Camping World install it.

Joel H Ntk

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Verified Reviewer
| map-marker Hoopers Creek, North Carolina

Very unpleased customer

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To whom it may concern: November 15, 2020 We purchased a Heartland Mallard Camper in late February of 2017. Since we had purchased our previous camper at Todds RV and were very happy with the experience we thought we would come back and try Camping World of Hendersonville, NC. First of all our credit wasnt the best at the time we needed to upgrade, so our parents decided to finance it for us. The office staff was aware of this straw sale. It was pretty obvious since our parents are in their late 70s and early 80s walking with canes, and never stepped foot in the camper before purchase. Within weeks of purchasing the camper the bedroom began to leak after raining. The service department was made aware of the issue but only asked if we had sealed it. Really, it was brand new off your lot. They told us to bring it out at the end of the season and they would do a thorough check on it, along with sealing in places if need be around the hot water heater and fresh tank. Needless to say they did not look to see if the wall was rotten or floor from their negligence. In the summer of 2018, now 1 year old the water heater caught on fire. We did find out that it was under warranty so we headed back out to the service center to meet with Autumn the service advisor to get things started at that time we discussed that we would like for them to go around and do re-sealing on the camper and to wash it for us, that we would pay for these services. It took them from late October till March to complete a new water heater repair. The service Manager kept telling us that they could not get the parts in for the repair. In March we came to pick up our camper. After waiting about 1 hour to 45 minutes for them to get the camper the service advisor (Autumn) did not do a walk around at all she just handed us the keys and was gone. When arriving home we walked around the camper and noticed the side had been damaged. We automatically notified Camping World and were given the run around by Service Advisor Autumn and the Service Manager. We hooked the camper back up and drove it back 45 minutes back out to Camping World. The manager wasnt very nice to us and could not explain why there was damage to our camper. He said he would order the parts and repair it within 2 weeks. We asked at that time if it could cause permanent damage like leaking. He said it looked cosmetic only. He did not even offer to us to pull out the slide to look it over. 2 months later we went and they literally reassured it was fixed. Still scratched they had replaced a molding piece and that was it. Come to find out this year, they had placed a piece of repair tape all the way across the slide out where it had been damaged to prevent or what they thought would prevent leaking, that did not help and the side of the camper is now bowing out. The cable in the slide out broke and the motor came out of the wall. When we called camping world once again Autumn promised to get us some help to our campground and 4 weeks later she has still yet to contact us. By this time we needed to pull it out of our camping spot and store it for the winter months. So we contacted private repair company (Appalachian RV Repair), they came out to do an estimate on the damage and they immediately noticed the floor damage that was overlooked by your service department. We are absolutely 100 % sure that these damages to our camper with the slide out and the rotten floor that has since weakened the walls was due to the negligence of the Service Department at Camping World in Fletcher NC . The two men that estimated some of the damages on site said the cost would be around $8000 to repair along with the cable and motor and replacing top of slide out where it was ruined when the cable broke. We totally believe we have been wronged. We have only owned this camper for 3 ½ years with only issues from your company or the manufacturer. We believe that you should be liable for the damages related to the damage your staff created to our camper. The quick fix they provided only put a band aid on the problem. Now here we are stuck with a camper that is damaged and costly. We would love to know how you propose to take care of this. We completely do not think that this should be our responsibility and that you should go above and beyond to help us in this situation. If it be your offer to put us into a new camper or to pay for the costly repairs. We still have payments to make on this camper and we will continue to do so with Bank of the West. We do intend on taking further actions if you feel that it is not your responsibility or that you are not willing to help us with the neglect of actions and damages that have occurred to our camper at your facility in Fletcher NC. Thanks for your time, Joel and Amy Hensley Kenneth and Sherry Hensley
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Loss:
$8000
Pros:
  • Very unprofessional
Cons:
  • Deceptive financial practices
  • Customer service or product warranty

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from Camping World this is company does not care about their customers

Vincent L Mvt

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Verified Reviewer
| map-marker Tucson, Arizona

Disappointed in Tucson Service Dept.

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Hello -- I am extremely disappointed by the failure of the Service Department at Camping World of Tucson. I purchased my travel travel there a little less than a year ago. The Sales Department treated me well and.I spent more than $18,000 on a one-year-old travel trailer. I got a one-year warrantee plus an extended warranty from Good Sam. I contacted Tucson via email a little more than two weeks ago to schedule a Service appointment. I gave them a preview of the repairs I needed. Before my 10AM appointment, I provided a written checklist of 4 interior and 3 exterior items that needed attention. Other than the initial exterior photos by a Service Advisor, no one even looked at the trailer in a repair bay until approximately 2PM. In the morning, I had been told I had to retract the slide-out. In late afternoon, I was informed that they would not work on any of the interior problems because of the limited working space. (They would have actually had to extend the slide-out again to get comfortable working space!) In the morning. I had warned them there was a docile cat on board. In late afternoon, I was told they will not work if pets are present. The exterior items fared no better. They did not even take the top off the battery box. As a result, they misunderstood the problem I was having. They said it wasn't charging, after I had informed them that it was charging but not holding a charge very well. The taillights do not work. That's a serious safety issue! They would not or could not fix them for me. They gave me a cost estimate of over $1000 to seal around the water heater, refrigerator and one window. I will do it myself with 6 sheet-metal screws and some caulking. I did authorize approximately $135 to replace a window.latch. By this time, however, it was nearly closing time. They did not have the part not did they have time to get it locally. They fixed absolutely nothing! They charged me $125.10 for their diagnosis of the taillights and window latch. I would have authorized the taillight repair, but they refused to do the work. I did, in fact, authorize the window repair, but they could not do the work in a timely manner for lack of the necessary part. I had arrived the previous evening and I hung around all day. I certainly did not want to waste another day or more waiting for them to get the part. I reluctantly paid the $125.10. I was asked to sign a form that stated that all the repairs had been completed satisfactorily. I printed "NO REPAIRS WERE ACTUALLY PERFORMED" and signed below that. I doubt that I would ever return to Camping World in Tucson or elsewhere. Nor would I recommend Camping World to anyone else. I might reconsider going to another Camping World location IF you refund my $125.10. The time I wasted cannot be replaced. Thank you for your consideration. Dr. Vincent J Lucid PO Box 113 Altman, NY 13302.
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Loss:
$125
Pros:
  • Good sales dept
Cons:
  • Useless service dept

Preferred solution: Full refund

User's recommendation: Avoid Tucson Service Dept

Anonymous
map-marker Atlanta, Georgia

My camper and employer status

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They still have given me anything on paper or returned my call about me returning the camper on Wednesday June 9th 2021 or my 4,000.00 deposit.
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User's recommendation: Go to another dealer

Domenico T

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Verified Reviewer
| map-marker Fresno, California

Poor sales and service dept.

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I purchased a new motorhome, when I test drove the motorhome it was making a lot of rattling noise, the purchase agreement was that they fix whatever was making all the rattling. They ignored their part of the agreement which was in writing.

After having for a day I discovered some of the reasons for the rattling along with other minor issues. I made an appointment with the service dept. which I was told I could pick up the next day. The day I brought it in I was told that they were busy and it would take a week, which was the promised date on the invoice.

After 16 days later I called to get an update and left a message with the service advisor, which he never called back, the next day I called and left a message with the service mgr. he never called back. As of this date, it has been 28 days since I brought it in, 18 days past the promised date and they don't have the courtesy of keeping me informed or returning my call.

Some of these issues should have been completed before I purchased it. Their service dept is unexcusable.

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Pros:
  • Had what we wanted in stock
Cons:
  • Mangers attitude and treatment
  • Very little accountability
  • Making promises you cant keep

Preferred solution: Deliver product or service ordered

User's recommendation: Purchase from another dealer

Dave B Mix
map-marker Green, Ohio

Poor service

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Bought a 2019 camper 3 weeks ago, opened up the slide and water was leaking in from the ceiling, the seal was twisted and had came off. Called the service department and was told that someone would call us back...

called again the next day, and the day after that... the 4th day we called and were, yet again told that they would call us back. We decided to call the salesperson and told by the receptionist to leave a voicemail. Then decided to call the insurance agent for good Sam to voice our complaint, we were told they would call and look into the matter.

Hours later, we received a call from camping world, we were then informed that it would be 6-7 weeks before they could get us in for an appointment, and it would take at least a week to fix!

Then we were told that we had to contact someone else about the extended warranty bc they did not handle that at all.

We have literally had this thing for maybe 3 weeks!

I read reviews prior to going to camping world and thought maybe it wasn't so bad I wish I would have listened to the others and stayed away from this place. Next time we will give a smaller, local place our business, a place where it will be valued and respected.

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Pros:
  • Sales dept and inventory to choose from
Cons:
  • Poor customer service and defects to the camper

Preferred solution: Let the company propose a solution

User's recommendation: Horrible customer service after the sale

Chad B Dty

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Verified Reviewer
| map-marker Panama City, Florida

HORRIBLE CUSTOMER SERVICE

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Liars! STAY AWAY!!

Do yourself a favor and Dont even enter this store. This review is drawn out over 3 months, so I could write a book about the HORRIBLE customer service and outright lies from David Noel (sales manager), Denise and Johnny (service managers) and pretty much everyone I came into contact with at the Panama City Camping World. Long story short, I was trying to sell my 5th wheel on consignment and they lied to me repeatedly about the status of the sale, status of repairs that were required prior to sale (ended up being over $1000 for tightening some screws), they damaged the slide and drawer and then failed to repair it, they dropped the already negotiated payment when sold...when I finally sold it myself they lost the key and power cord to the unit..all the while NOBODY ever returned my calls on inquiries about the status on any of the above.

Im sure theyll read this and somehow blame the customer for their terrible lies and service but look at some other reviews. Common theme - drive these fools out of business!!!!

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Preferred solution: Let the company propose a solution

User's recommendation: STAY AWAY

Brian L Vox

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Verified Reviewer

Horrible service

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I bought a new trailer from a Georgia store, and within 2 months, refrigerator area leaks, starting to ruin the wood around it, bathroom slider door slider broke fuse on microwave blew out. And all this company could say? Bring it to us to diagnose minimum we will keep it for a week, then order parts, and have you return it for a week or more. Ridiculous! wouldn't be so bad if it was just a summer camper, I live in mine for my job, all they would say, is yeah that would be hard to do, find a repair man to fix it, and send in the paperwork. CW told me call the manufacture, who told me to call CW. So my options, pay out of pocket for a repair man for a 3 month old camper to be fixed, and hope to get reimbursed, tow it to a CW, for me to pay for a motel for 2+ weeks out of pocket. I have called multiple repair men, and they cant do the work, so I am stuck with this. I would like to return or have the company repair it under their warranty. STAY FAR AWAY FROM HERE, AND THEIR STORES.
View full review
Loss:
$33000
Cons:
  • Not providing the service to my camper
  • Little to no action in 7 weeks
  • Poor installation

Preferred solution: Send someone to fix the camper, that will work under your warranty.

User's recommendation: STAY AWAY

Ordell Mhk
map-marker Big Lake, Minnesota

HORRIBLE FINANCE DEPT!!!

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Original review May 05, 2021
They refuse to tell you what your interest rate is! Rather, they keep telling you that they got your "payment at the amount you wanted".......SMH! If you deal with them....DO NOT tell them you want any specific payment! They take loans out for 12+ years at high interest.....even with excellent credit and down payment! They also do the credit with Camping World, rather than with a normal bank! SCAMMY!
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User's recommendation: Do Not Recommend!!!!!!!!!!!

1 comment
Guest

Camping world doesn't do in-house financing so...........

Featured
Norma B Gcx

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Camping World the Awful Experience

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Camping World the Awful Experience
Explore video interviews
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Updated by user Jul 28, 2020

I was contacted by Mr. Lehman’s assistant, Jeff.

He informed me that if I Paid camping world $10,000, they might consider excepting my RV in trade. This after holding my RV for two years, cashing over $20,000 in insurance checks and doing no work on my RV thereby...

Updated by user Jun 28, 2020

How do YOU spell insurance fraud?

Original review Jun 28, 2020
My name is Norma Jane
See Public Page - Camping World the awful experience
2019 THOR Freedom Elite
Purchased Aug-1-2018
Held at Camping World of Sherman, TX
1.7/years for bathroom fire damage.
Retrieved, April 2020
My insurance company national general insurance paid almost $20,000 to bring my THEN, 90-Day-Old RV back to 100%
Nothing, was repaired or replaced! See attached video & pics
View full review
Loss:
$23000
Pros:
  • Huge selection
  • Location and selection in the store and online
Cons:
  • Everything after the point of taking delivery
  • Whole experience there would never send anyone there

Preferred solution: Deliver product or service ordered

User's recommendation: Runnn!!!!

8 comments
Jeff P Nvb

Got mine there now. The extended warranty they sold me was useless, the camper they sold me turned out to be useless.

You talk about deceptive trade practices would be an understatement. Thinking about doing the same thing and let them deal with the bank.

Guest
reply icon Replying to comment of Jeff P Nvb

I would like to know haw the extended warranty is "useless". What are the not covering?

If it is a mechanical/electrical failure then it should be covered. If it is a sealant/maintenance issue then no, that is not covered and is your responsibility.

Guest

The financial institution will hold you 100% responsible for back and missed payments. They will also charge you the difference between the remaining contract balance and the price realized when they auction the vehicle.

It will be up to you to seek recovery from the vendor who received the insurance monies.

Lousy ? You bet.

Norma B Qoi
reply icon Replying to comment of Guest-1905550

Yesss! CW always Comes out on top and the consumer is the one who pays.

Guest
reply icon Replying to comment of Guest-1905550

Per my written financial agreement, “No new vehicle shall be held MORE than 90/days” #campingworld violated that agreement by holding my New RV for almost 2/years! They OWE me!

Norma B Gcx

I propose a “Camp In” whatever state ur in with a CW...roll up on them In Numbers!!! Bring LIVE media attention to how CW is fleecing and demeaning customers!

General consensus is they too big! No matter how bad they treat you or how long you’re ignored or how much we post..

OUR $1,000 can’t go AGAINST 1 billion $$$$$! We got Campers, Let’s Camp out at a Camping World -near you!!!!!!

Jeff P Nvb
reply icon Replying to comment of Norma B Gcx

I’m game The News media needs to be involved with this and Keystone for building unsafe and junk campers.

Norma B Gcx

Camping world has gone too far! How do YOU spell Insurance fraud?

View more comments (7)
Anonymous

They screw everyone

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They charged me over 3 times the sale price on the first camper.The electric went out on the camper after I bought it.They got me to give them $3000 for a bigger camper. They put the wrong information on the contract so I couldn't make payments.The owner even called me and said I was lying.Don't even try to buy from these thief's.
View full review
Loss:
$3000
Pros:
  • No pros
Cons:
  • Lie and steal
  • Service team is awful

Preferred solution: Them to close the doors for good

User's recommendation: Don't trust anyone at Camping World

HARVEY S Frh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fishing reel

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reel was bought at gander mtn. it was birthday present from my son. i did not open the present for several years, i opened it when i retired. problem is it came without a handle. i tried talking to your product specialist, told me he could not help me. here i have a brand new reel i can not use. i have tried to find a handle for it, have not found one to date. kendell, the product specialist, could not tell me who made this reel. the reel is a gander mtn tournament GST60F.
View full review
Loss:
$250
Pros:
  • Tba
Cons:
  • Tba

Preferred solution: Let the company propose a solution

User's recommendation: DONT BUY FROM A COMPANY THAT WILL NOT HONOR THERE PRODUCT.

Jennifer O Kgo
map-marker Alabaster-Helena, Alabama

Dishonest Company and Insurance Fraud

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Camping World - Dishonest Company and Insurance Fraud
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Updated by user Nov 06, 2019

Emailed Jason Shipley at corporate on Oct. 25.

No response.

No response from my local Camping World since Oct. 18.

Updated by user Oct 08, 2019

UPDATE: 10.08.19 I am not seeing a place to upload audio recordings. Audrey from Camping World called at 11:22 am and asked me to explain my experience. She told me that she was contacting her Reginal Manager to have him look at the work order to see if the slides were...

Updated by user Oct 08, 2019

Update: 10.08.19 Audrey from Camping World called and we went back and forth over a few different phone calls. They will be uploaded to the site.

Updated by user Oct 07, 2019

Update as on 10.07.19. I have messaged with Camping World via their FB chat 4 times since 09.23.19.

None to which they have responded back to without being prompted by myself with a follow-up email. The latest reply was from 10.02.19 with the response and I quote "Let...

Original review Sep 23, 2019
I initially spoke with Gary, in your Service Dept., (Calera, AL) about having our wear bars repaired on August 12, 2019, at 11:30 am. After he suggested I file a claim with my insurance company, I called him back that same day at 11:55 am to let him know that my insurance company would be faxing over an assignment/assessment sheet for him to fill out with a quote.

I spoke with him on August 14th at 8:20 am to see if the insurance company had sent him what he needed and they had not. I gave him my claim number and asked when we could bring it in. He said that he needed to check to see how soon they could get to it and would let me know the next day. I asked him to let me know if they could get to it by Labor Day weekend, because we would be leaving to go out of town.

He said that it was an 18-hour labor job so it wouldn’t be a problem. He never called me back so I called him on August 16th at 9:19 am for an update. I asked again when I could bring it in and he said he needed to check with the Parts Dept. to see if the parts were in stock and would call me back that afternoon.

Again, he never called me back.
We came into the store on Saturday, August 17th and spoke with Thomas Lowery. Thomas didn’t have any information because there was not a work order that had been started. He only knew about it because I had emailed him the week before to ask what the name of the part was called. I called back on August 19th at 1:09 pm and spoke with Gary.

He said that the parts would be in on Wednesday, August 21st, for me to bring it on Tuesday so they could start working on it Wednesday when the parts came in. I asked him again if it would be ready for our trip and he replied, “not a problem.”
We dropped it off Tuesday afternoon around 4 pm. On August 24th at 10:49 am, I called and was transferred to Nathan’s voicemail, in the Service Dept. I left him a message asking for an update on the repairs.

I never heard back from Nathan so I called back at 3:28 pm and spoke directly to Nathan. He said that he was walking down to the lot to show a couple a camper and would call me back in about an hour. It is now 5:52 pm and I called to ask what time the Service Dept. closed and was told 6 pm.

I asked to be transferred to an actual person and not a voicemail. Nathan picked up. He said that he had no information on my camper because it has not been entered into their system. I told him that they have had my camper since Tuesday (it's now Saturday evening) and asked why nothing is even imputed to even show that they had it.

He said the only thing he saw was a sticky note with my name and camper model on it. He told me that Gary would be at work on Sunday, August 24th with a skeleton crew. I asked Nathan to transfer me to Gary’s voicemail. I left him a voicemail asking for an update and also mentioned that Nathan said he would be in the next day and for him to call me.

Gary did not call me at all on Sunday.
Camping World has no records of my camper even being there, except for what has been written on a sticky note. I called on August 26th at 1:14 pm because I had not heard back from Gary. He, again, told me that he needed to check to see if the parts were in and also needed to send my insurance company the quote. Camping World has had my camper for almost a week and no one has bothered to contact me.

For the third time, I asked Gary if I was going to have it back before Thursday evening for our Labor Day trip, again, he said it "wouldn't be a problem." Before I got off the phone with him, he said he would call me tomorrow.
As of 2:40 pm, on August 27th, I have not heard from Gary. My insurance company called me to say that they still have not received the paperwork needed from Camping World. I called at 2:41 pm and left a voicemail for Gary letting him know that they are still in need of the assessment sheet. I also told him that today was my last day to cancel my reservation for Labor Day weekend and for him to let me know for sure if the camper would be ready.

Nathan called me back at 3:15 pm...Nathan, not Gary. He told me that the incorrect part was ordered and that my parts won't be here until the middle of next week. I asked him to transfer me to Gary so that I could speak with him directly. Gary suggested that they install one of the incorrect wear bars to our camper just so that we could still go on our trip and then bring it back after we returned.

I was shocked that putting incorrect parts on my camper would even be suggested. I also asked as to why my insurance company hasn't received any of the paperwork yet and he said that someone was supposed to be getting that done today. He told me on August 26th he was sending it as we spoke. He also mentioned that when he called my insurance company that he would wait to speak with someone instead of leaving a voicemail.

So, 4 times I have been told it wouldn't be an issue getting my camper back in time, plus being told on the 19th by Gary that my parts were being delivered on August 21st, only to have them be ordered AFTER that date and arriving today on the 27th.
Camping World has now had my camper for a week. That is a week of no one doing any work to the camper, a week of no one calling me to let me know anything regarding the camper, a week of being told that Gary would call me back and he doesn't. I have now had to cancel my plans and lose my deposit all because Camping World did not do what they said they were going to do.
Nathan called me back at 4:16 pm on August 27th and said that there was a camper on the lot that had wear bars similar to our camper and that they were going to remove them from that camper and install those wear bars in my camper. I told him under no circumstances did I want used parts in my camper.

Those wear bars could easily be in the same condition as ours was when we purchased our camper from Camping World and I was not going to be in the same situation that I am in now, just a few months down the road. I told him that I would wait for the correct parts to come in so that they could install them. While I had him on the phone, I asked about the roller kit that Gary said would be installed. Gary said that the wear bars in those models were faulty and broke/cracked easily and that when Camping World installed new bars that they were also installing roller kits to prolong the life of the bars.

Nathan confirmed what Gary said about the wear bars and also said that Camping World was installing them at their expense. He also said that he didn't see anything in regards to a roller kit on the work order, but would check on it and get back with me. As of the time I sent this letter, I had not heard back from Nathan.
After I was told that the incorrect part could be used “until” I get back from vacation or the suggestion of taking a used part and installing it, I don’t even trust now that I will get new parts on my camper. I would like reassurance and proof from you in writing that the parts that are being put on my camper are new and from the factory and also the exact parts and pricing that you are billing my insurance company for.
This experience has been extremely frustrating and in no way professional.

There should have never been a time that someone said they would contact me back and didn’t. We still have 3 years left of an extended warranty and I want to make sure that I won't have these same issues in the future. With that being said, every time that I did speak with Gary, he was very polite.
Due to this experience, my vacation being cancelled and me being out my deposit, I would like to know what Camping World is going to do to compensate me regarding my deductible for this transaction.
August 27th at 7:16 pm, I sent an email to Freddy Fehr and also copied CEO Marcus Lemonis with the email address (marcus@***.com) that he provided someone on another forum. Freddy immediately replied and in his reply, also copied Marcus at another email address (MLemonis@***.com) as well as the entire service depart (CLE_Service@***.com).

He said that he would call me the next day with information regarding the ETA of my parts. The next afternoon (Wednesday), he did contact me with information regarding my parts. He told me that the parts would be in on Wednesday (which was the same day he called me) at the latest Thursday. He said it would take about 1-2 hours to install the wear bars and I should be able to go on my trip.

I explained to him that it was Wednesday already and that the parts would not actually be there until Thursday, Friday at the latest. I let him know that our trip had already been canceled and we had already lost our deposit. I questioned him regarding the labor hours he quoted of 1-2 hours because I was told 18 hours. He said that it shouldn’t take that long but would get with the Service Department and call me back.

I never heard back from Freddy.
August 28th, Lance Hunter called and told me that Gary no longer worked there and that he was filling in for him. Lance told me that when the part came in on Thursday that he would personally take a picture of the wear bars in their shipping packages and send them to me to reassure that the parts are new. He did say that he would get the roller kit ordered for our camper. I didn’t hear from Lance on the 28th or the 29th so my husband stopped by on the 29th after work, around 3:51 pm.

He spoke with Layne and was told that our parts were delivered at 1:20 pm on the 29th. Layne walked back to the back and said that there was a package with the wear bars in it and a box with the roller kit.
I get a call from Lance on Monday, Sept. 2 at 9:48 am saying that he spoke with one of the techs and was told that a roller kit on our camper would be pointless because the way our slides comes out that they’d never really touch the rollers. He wanted to make sure with me first before he ordered them.

The same roller kit that my husband was told was already delivered on Friday. I told him to go ahead and repair the wear bars without the roller kit, based off of what he had just told me. I also let him know that I never received a picture from him with our parts. He said that he would go right then and take a picture and send it to me.

At 10 am, I received a text from Lance (361) 727-XXX with a picture of the wear bars laying on the floor. I asked him a question regarding the insurance and he didn’t have the answer so he said that he would have Nathan call me. At 10:34 am, Nathan called and spoke with me about my question regarding labor. He told me that they billed the insurance company for 30 hours of labor.

I told him that Gary quoted me 18 hours at $135 an hour and that the front wear bar would run $125 and the back, $85. He let me know that they had just pulled the camper into a bay so they could start working on it. He also said he would fax me over the itemized quote that he sent to the insurance company. I never received anything.
Sept.

3 at 2:16 pm, Nathan called to say that the camper was ready. The camper was taken back at 10:34 am to start work. Between 10:34 and 2:16 pm, there is no way there were 26.5 hours of labor done within your business hours. I don’t care that they are “book hours.” You finished a job in half that time and you charged for the entire 26.5 hours.

I called my insurance company to let them know and was told that since the check had already been sent out that the claim was closed. I called Nathan back to discuss the extra labor and he said that he would get with Lance but he did have a note from Gary that he quoted “20 hours labor” on. Nathan called me back at 5:12 pm and said that Lance said that there was nothing he could do regarding the extra labor that wasn’t done. So, for a job that I was quoted $2,640 but no more than $3,000 for, my insurance company was billed $3,914.60.

That is almost $1,000 more than what I was originally quoted.
I emailed Freddy Fehr on Sept. 9 to let him know that we would be in the next day to pick the camper up. He copies Nathan and the service department in the email and Nathan replied that they would have it ready to go. Sept.

10, around 3:45 pm, we arrived to pick the camper up. We walked down to what Nathan called “the campground” where the camper was parked to look over it. I noticed a large amount of water around the camper and noticed that the air conditioner was running. Nathan met us down there and I asked how long the camper had been plugged in and the air on.

Not only had the camper been plugged in and the air on since 9 am, the air was set to 52 degrees on a 99-degree day, which means that our air had been running non stop all day. We looked over the wear bar and brought the slides in, all worked fine. I noticed the trim that was popped out of place when the wear bar broke had not been fixed. Nathan went back up to the store and came back with a technician.

While Nathan was gone, I took the cushions off of the dinette and noticed that the dinette was not screwed back into place. The screws were there, but they were not screwed into the holes. When the technician came back with Nathan, we brought an air compressor to fix the trim. Nathan had gone back outside to the forklift that moves the campers, to get the touch-up pens for the wood.

I asked the technician if the trim was removed and he replied, “We didn’t have to remove the trim.” Now, I have been told since day 1 that the slides had to be removed and that the trim had to be removed to do so. Gary even told me that he placed an order for a new trim package for when mine was removed because he said that they just “rip it off and most of the time, it breaks.” I asked the technician how they replaced the wear bar and he told me that all they had to do was remove the 2 end pieces of the dinette, which explains why my dinette was not screwed back into place. This means that I was billed labor hours for my slides to be removed and in fact, they were not. I have already contacted my insurance company regarding this and was asked to contact Camping World directly for assistance first and that if I didn’t have any luck to contact them and they would go through the proper steps regarding insurance fraud.

So, I am asking for the labor that was charged for the front slide and rear slide to be returned to me.
There is also a sign in the service department that says that if you’re a Good Sams Member that you get $10 off an hour for labor. I also did not receive this discount as well.
At no point has Camping World tried to work with me regarding this disaster. There has been nothing but “the passing of the buck.” Nathan has been the only person to apologize for my troubles and he had absolutely nothing to do with it. I honestly wish I had read the reviews about the Service Department before I even decided to use Camping World.

The whole point in having the wear bars replaced was to trade in our camper on a new one.

I had been speaking with Dorian and once the camper was completed, we were trading it in at Camping World for a new one. This will no longer be the case.
View full review
Loss:
$2973
Pros:
  • Location
Cons:
  • No communication and wasted days in service
  • Dishonesty regarding labor charges
  • Not being contacted when told i would be several times
Reason of review:
Pricing issue

Preferred solution: Price reduction

zana i

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Verified Reviewer
| map-marker Mesa, Arizona

Worst service experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello,

on Dec'2020 I bought a brand new Keystone Cougher 27SGS 5th Wheel from Camping World of Mesa, one month after the delivery of the 5th wheel, I was called by the service department that I need to bring the 5th wheel to the service for installation of missing parts... I have been asking everyone in the service and sales departments ..

that I was not informed about any missing parts for my 5th wheel.. why is that... what are the parts.. when will be done???

etc..

for some reason, no one at the dealer wants to explain this.. this's extremely concerning me !!! since I bought this 5th wheel ( in the last 2 months) we've used this for camping in different places in Arizona.. if these parts are to fix a security/mechanics problem with the 5th wheel..

maybe I have put my life and my family's in danger with this vehicle since I bought it!!!

despite everything, I wanted to collaborate and take my 5th wheel to the service department on Feb 16th and I was told that should be able to receive it on the same day.. it has been more than 8 days..

I am not able to get answers of these questions and pick up my 5th wheel...

I already missed one of my planned/already paid trip and potentially I will miss another one this way.. this company has put my family and my life in danger and caused significant expenses &;;;;;;;;;; losses for us

View full review
Loss:
$60000
Cons:
  • Customer service
  • Trust and honesty

Preferred solution: Deliver product or service ordered

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