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Camping WOrld Service SUCKS!

Motor home was dropped off for appointment on March 3 set there for 7 weeks the After several calls was told parts on order.Had to use on 2nd week end in May and picked up and was told to bring back for appointment set May 12th dropped off and waited til June 17th still no repair. Called Thor and was told no parts ordered then called 17 times and to this date no return call. So sad that the man who owns also has TV show the Profit and he tries to so how to run a very organized business yet his own is ran so BAD. I finally gave up and took it to Candys camping in Murfreesboro and it was fixed in 2 days. Basically saying don't buy from Camping Word if you are wanting service on your RV.
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4 comments
Anonymous
#1513405

Same deal 6 month fixing my brand new 2018 SEISMIC to tell me that JAYCO had sent them the wrong part. Called JAYCO and they advised me that dealers do that to cover for their mistakes.WOW

Anonymous
#1470142

Camping world isn’t worth a f—k. The manager is a piece of *** nothing but excuses and lies come out of their mouth!!

They promise a lot but when it’s time to deliver they don’t!

I went there because of how they said there service is so great. It sounds good, but don’t believe anything they say!!!

Anonymous
#1468631

Same experience.

Anonymous
#1467203

Called camping world to have my travel trailer inspected and wheel bearings packed. They said it would take 45 days!

Called another shop in the same town and they asked if I wanted to leave it or wait while they worked on it.

They’ve been that way for years. Last time it took 60 days to make appointment and two weeks for a state inspection.

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Review
#1071414 Review #1071414 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - A nightmare that never ends!

Bought a camper May 3o,2017. Has been a train wreck from the start. Went to get my plates today and have no title or title info. This place is a joke. Will NEVER go back there.
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1 comment
Anonymous
#1379690

I'm having the same problem. We bought our new RV on July 19th.

We have been told a couple of times the paperwork needed to get a tag has been sent. Management blamed the back up on the state I live in. The email from the office employee blames it on her "heavy work load".

Tomorrow makes a week that I was told it was going out via UPS "overnight". We shall see how much longer it will take.

Review
#1071230 Review #1071230 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Credit for $30 Good Sam Coupon

2.3
Details
I recently renewed my Good Sam membership for an additional 3 yrs. Good Sam sent me a $30 coupon for Camping World for renewing for three yrs., so I placed a $130 order over the phone with Camping World. Upon checking out I was told that in order to use the coupon I needed to send the coupon to the Bowling Green headquarter office with my order number written on the coupon and it would be credited back to my credit card. I was told this procedure was to prove that I actually made the purchase and that I was entitled to the $30 credit? I tried to do it over the internet, but the internet would not allow me to enter the Good Sam coupon, so I called the Camping World order line and was told the above procedure, and told it was a quick turn around. Not really understanding the reasoning behind this procedure, I followed directions and mailed the coupon that day with the order # on it that day. I have yet to receive any refund for this $30 Good Sam coupon. Where is it Camping World?
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1 comment
Anonymous
#1348094

On its way , should get to you by the 42nd Tuesday from next week

Review
#1070973 Review #1070973 is a subjective opinion of poster.
Cons
  • Phone customer service
  • No communication
Reason of review
Order processing issue
Loss
$30
Preferred solution
Let the company propose a solution

Camping World - No show lied cost hundreds

3.5
Details
Ordered an a/c on the 17th of July. Still hadn't shipped by the 27th. Made multiple un returned phone calls and an email. Finally received an email apologizing and stating the ac would ship and arrive next day air. Three days later still not shipped. I replaced both acs and it cost me an extra 600 and they lost more than a thousand in revenue. If you full time or actually need the product your ordering DO NOT TRUST THIS COMPANY. This review requires 100 words. I said what I had to say. I'm working overtime to pay for the extra 600 I spent. Hi Scott, Your order is scheduled to leave the warehouse today via UPS Next Day Air, tracking # 1Z3Y67620196271087, and should arrive to you by noon tomorrow. You'll be able to track the status at the end of the day today/early tomorrow AM on Is that 100 words
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Review
#1070957 Review #1070957 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution

Camping World - We have your money now we don't care

1.8
Details
Tried contacting camping works in Katy several times to ask questions about my new trailer. I've been hung up on spoken to in a very rude manner and flat out told I just need to call the manufacturer. The latest call was to find out the lug pattern on my trailer wheels. I asked for service Dept and was transferred to a person that schedules service. She did not even know who the manufacturer for my sierra was. She asked me to tell her and she was going to give me the number to forest river so I could call them myself. I then asked to speak to someone that could help me and that's when she got rude and hung up the phone.
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Review
#1070695 Review #1070695 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Pooler, Georgia - Service Dept Complaint

1.0
Details
We purchased a brand new 2015 Thor Ace Rv from Camping World. We have used their service dept and it is a nightmare. They called us 3 different times to come pick up our rv saying it was ready. 3 times after driving 35 miles one way, they say it is not ready. I plan to get rid of our rv and never do business again hopefully with this company that has an awful service dept that treats you like you are bothering them if they speak to you at the desk. When calling to check status in your rv, they won't pick up their phones and they won't call you back most times.
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1 comment
Anonymous
#1348101

They hate you bothering about your MAJOR purchase item. Just be a good camping world customer and bend over and take it.

Review
#1070583 Review #1070583 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Cocoa, Florida - Rip me off

1.0
Details
I went to Camping World in cocoa beach, Florida July of 2016 to get for the first time my little popup (really, all my life dream). How nice everybody there was with me, of course they are going to rip me off to sell me a popup with a messy floor, that of course I don't know it was, I thought the way the floor feel was normal. My little trailer cost me $5,000 and now a year later they want to charge me almost $4,000 to fix the floor, an 8' x 10' popup. I never feel so violated in my life, right in my face. Of course you will never win with a big Compny like this one. A lot of sacrifice we have to made to have a little dream comes true and a big monster like Camping World, take it away. I'll never ever going to forget this. I will going to sell my popup in nothing and start from 0 again, tent. Thanks Camping World for break my little dream. God bless you all.
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1 comment
Anonymous
#1347799

Please lean to spell. The camper was five grand take a chill pill.

Review
#1070523 Review #1070523 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Camping World - Warranty issue

Camping world has our fifth wheel in the shop for three weeks. Never bother to give us a call to let us know if the rv was repaired or what. Most of our calles go into voicemail with no results. Then we were told that Jacob denied the repair. Let's not forget that it is a 2017 North Point and we purchased it in Campingworld on Draper. With an extendet warranty. We finally ended up calling Jaco factory to get the help that we needed. We are so disappointed in Camping World.
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Review
#1070069 Review #1070069 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Do not count on them for service.

1.0
Details
We have bought and had all our campers serviced with the one off Hwy 544 and 501 in Myrtle Beach for 9 years. (We are local residents and have given these 2 all our business.). Over the past few years they have progressively gotten worse. It is impossible to get an emergency repair done at either location. Other problems I have had are...not correctly repairing multiple issues, trying to get me to pay more than deductible, saying things are not warranty covered when they are, not knowledgeable enough to even show me how to access the plug for the outdoor fridge... (I figured that out on my own... had to cut an access panel under bed inside... Keystone campers are a joke!!). Anyway, both service locations have been a huge dissapointment. To the point now I never want to deal with them, nor any Camping World ever again. For most of the repairs needed, me or my husband will just do it ourselves because we dont want to deal with them. I used to feel like they cared, and that they were a great company, but everytime in the past few years I have dealt with the service departments, they act like they are doing me a huge favor by even picking up the phone. We are camping this week and the AC has gone out among a list of other warranty issues. Understanding they are busy, I only needed the AC looked at right now and would do the other repairs in the off season. So, this morning we were hung up on 2 times, before even speaking one word to anyone. (So busy they dont even answer now, they just pick up and hang up.) Then, on the third try, I actually did get to speak to someone, but I was told I could leave a message and it might be a day or so before someone would call to make me an appointment. The earliest available appointment, even for emergencies, would be for a month from now. Called the other location, and again got hung up on before even speaking to anyone. When I finally got someone at that location, I got the same story... that nobody was available to talk to and had to leave a message, that they also were a min of 4 weeks wait for any type of appointment. So, both locations told us they are way understaffed with only one service person at each location to speak with...ONE service person at 9am, weekday in July?? That's insane! They need to manage the shop better, hire more staff, or even hire an overnight shift if needed to get their customers serviced. Camping World sells thousands of campers with a sales pitch promising to be full service and take care of all your camping needs... but they don't care at all. Especially disappointing in an emergency. Knowing we cant go camping around here without AC, that would mean we cant use the camper for the rest of summer, I asked if I could take it to someone other than a Camping World repair center to do the work under the Good Sams Extended warranty. I was told they didn't know about that, and it wasn't their problem... so, I asked to speak with management, the lady said no, that management is too busy, I said I would hold until they were available but without another word she just hung up on me. Called back, asked to speak with managemnt, the person who answered that time said they were management. I doubt that was true, but she was more professional. She also said that they were indeed only taking service appointments at earliest for a month from now, emergency or not, and that someone else would have to get back to me to even make the appointment. At least she was able to tell me that, yes, other non-Camping World companies could do warranty work, so I got that much help from her. The first other repair center I called was Camper Connection. (They came highly recommended by friends.) They were very professional, said they could do warranty work, and made an appointment for me for tomorrow. I hope I never have to deal with Camping World ever again... at least not the ones in the Myrtle Beach area!!
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Review
#1070053 Review #1070053 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Warranty Parts

2.7
Details
I just wanted to share I got a camper at camping world and had a water heater problem. made an appointment took my camper and left it for 10 Days, no service they told me they was to busy. so I picked up my camper after my camping trip I found out the igniter board was bad. Now my camper is only two months old. they told me I needed to pay for the part?? after over an Hr. telling them this camper comes with two year warranty they did give me the part, but told me if I need other parts I would need to get these from Heritage Glen? not sure Camping World is a good service after the sale company. By the way they was trying to sale me the part for over $130 and the part is on amazon for $82. sounds like camping word is trying to double down on warranty.
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Review
#1069956 Review #1069956 is a subjective opinion of poster.
Cons
  • Bad warrany help
Reason of review
Warranty issue