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Camping World in Woodstock, Georgia - STAY AWAY......

1.0
Details
Camping World - STAY AWAY......
Camping World - STAY AWAY......
Camping World - STAY AWAY......
Camping World - STAY AWAY......
Camping World - STAY AWAY......
Camping World - STAY AWAY......
On 2/15/2017 the transfer switch on my Diesel Pusher RV went out. I brought my RV to Camping World-Woodstock Georgia for repair/replacement. The total charge for replacement of the transfer switch was $671.12, which I paid. After they installed the new transfer switch, Camping World-Woodstock Georgia did an analysis to see what caused this problem to happen? The service advisor informed me that nothing came back from the analysis and that these switches go bad every now and then. He told me everything was replaced, I was good to go, and sent me on my way. The RV sat in my driveway until our first summer trip in June 2017. On 7/16/2017 while returning home from a trip in the same Diesel Pusher RV, the generator went out and would not restart giving codes 11 and 13. I called Camping World-Woodstock Georgia to make an appointment to bring it in to be looked at. I was told the earliest appointment they had available was at the end of August 2017. I explained I had a trip coming up on 7/21/2017. The service advisor told me they are short on mechanics and that was the earliest they could get me in. I then called Cummins South Atlanta (Onan Cummins is the maker of the generator), told them what the problem was, and was able to bring the RV in immediately. On 7/18/2017 Cummins South Atlanta called me and told me the transfer switch that Camping World installed on 2/15/2017 shorted out and the wires were melted. Cummins South Atlanta informed me this was the cause of my generator not running and the transfer switch needed to be replaced because 3 wires with-in the transfer switch had actually melted. At this time I called Camping World-Woodstock Georgia again and explained in detail to the service advisor what was going on, and that since they replaced the transfer switch 5 months earlier, I expected them to replace it again (properly) with out any out-of-pocket expense to me. He laughed and told me the earliest they could get me in was at the end of August 2017. I explained I had a family trip planned on 7/21/2017. He said "end of August". I called Cummins South Atlanta back and explained what was going on with Camping World-Woodstock Georgia. Cummins South was kind enough to order, overnight, and install a new transfer switch the following day. The cost was $651.54. Cummins South Atlanta also did an analysis to see why the transfer switch melted, coming back with the conclusion that the previous transfer switch (installed 2/15/2017-five months earlier by Camping World-Woodstock Georgia) was defective. Cummins South Atlanta supplied me with the melted transfer switch, after replacement so I could take it to Camping World-Woodstock Georgia to get a refund of $671.12. On 7/25/2017 I drove to Camping World-Woodstock Georgia with the melted transfer switch, along with Camping World's receipt and Cummins South Atlanta's receipt. I explained what had happened. The person I spoke to told me they would speak with the General Manager and be right back. When he came back, he told me the General Manager said I am out of luck. I should have brought it back to them for replacement. I explained I could not wait until the end of August 2017 for service. He told me the General Manager said I should have then taken the RV to the Chattanooga Tennessee location-since the Woodstock Location is so backed up. This is insane! He expects the customer to drive at least 2 hours North and cross State borders? How was i supposed to know if this location is/was as backed up as the Woodstock location? Very poor customer service. The General Manager refused to come out of his office to speak with me. I would never recommend this Camping World-Woodstock Georgia location for anything.
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9 comments
Anonymous
#1690052

I would NEVER buy an RV from Camping World. Their reputation is in the sewer.

They're even worse than Dick's Sporting Goods. I don't even like to buy accessories there, but sometimes I need it fast & can't find it elsewhere.

Anonymous
#1612490

I would never recommend camping world. They are the worst

Anonymous
#1511685

Same story over and over. Bunch of liars and crooks. This place needs to be shut down

Anonymous
#1507992

Welcome to Camping World. This attitude is the same in all locations.

Anonymous
#1386012

I agree Woodstock ga has a problem can’t handle service in a timely manner it took 3weeks to get RV in its now been 4 weeks and still not completed the severe work!

Also friend the Macon ga store and was told it would be. Month and a half to get it in their service dept

Camping world has a big problem providing service work!

Anonymous
#1363014

This week I received a letter from Good Sam stating that they will reimburse me for the charges that I incurred at Cummin's. I never heard back from Camping World.

Anonymous
#1356699

I wouldn't let camping world Check the air in tires, they would find a way to screw that up..

Anonymous
#1539230
@Anonymous

I aaked camping world if they would check my air in the tires. They did.

When i got my bill dor other services, i saw they charged me $75.00 for the air fill. Sad day.

Anonymous
#1354246

Wow! I will stay away from Camping World and tell all my friends/neighbors to stay away as well.

It seems as though Cummins South Atlanta took great care of you. Best to stay with the manufacturer of the appliance/device you are having an issue with. They know their product, and will repair it correctly.

Seems Camping World will screw it up, without any Customer Service or Management assistance when they are called out on it. Very sad for a company that is in business to assist campers.

View more comments (8)
Review
#1079114 Review #1079114 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$511
Preferred solution
Full refund

I was lied to and ripped off by camping world in cocoa fl.

in 2016 i purched what i thought was a new rv. it turns out this new rv was infact a rental. camping world sold it as new. this rv has been damaged and poorly repaired. the sewer line was busted and campimg world didnt not repair it right. the shower stall had been replaced. they were supposed to prep this rv before i picked it up. it wasnt. and oddly enough,the salesperson and the person that did the financing left this location. as a matter of fact, the person that wrote up the sale and helped find financing,walked out when the paper work was half done stating that he was just transfered to a new location. them another person showed up in the office,for the last two signatures. also, i purchased a 6000.00 warrenty from good sam. the sales person that sold the warrenty told me ther was no out of pocket expenses,and no deductable. these people are crooks,and should never be trusted. avoid camping world of cocoa fl. unless your a glutton for punishment.
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Review
#1078924 Review #1078924 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Camping World - They treat their employees worse

1.0
Details
Sorry for your bad experience. They treat their employees with disregard also. They owe me over $1,000.00. I hope you get satisfaction through Heartland. You will never gey it via Camping World!!
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Review
#1078897 Review #1078897 is a subjective opinion of poster.

Camping World in Jacksonville, Florida - Useless Service Dep

1.0
Details
Camping World -  Useless Service Dep
Had our slide out Arning's replaced two years ago they are now shreds nothing but strings left at this point. Period came to camping world showed pictures was told they have nothing to do with it they installed it and that's all they do at I have out of a warranty they warranty only one year they want to know manufacture products
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Review
#1078531 Review #1078531 is a subjective opinion of poster.
Reason of review
Warranty issue

I Bought Camping World A Camper

1.3
Details
First off if I had a business that had so many bad reviews I would start making changes!!! I purchased a new camper less then two months ago. This camper has multiple problems and has been at Camping world for 28+ days. This is the reason I put in the title "I bought Camping World A Camper" because they have had it longer then I have had ownership of it and it was brand new. This is crazy to spend 30G and not to be taken care of ASAP. They continue to blame Heartland and Heartland continues to blame Camping world. Regardless this is ridiculous!!
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Review
#1078026 Review #1078026 is a subjective opinion of poster.
Reason of review
Damaged or defective

Camping World in Dover, Florida - Bad experience

1.0
Details
I had a terrify experience with Camping Word Services (Tampa Store). I had the most unprofessional experience that I received as a client in my life. Next RV Trade will be at General RV.
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Review
#1077726 Review #1077726 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Great

I know there's a lot of bad reviews about Camping World, but I'm thinking the only people who must write a review are people with complaints. We had a wonderful experience from our sales person and then Kelly who helped us get the papers signed. We've need info a couple times since we bought and they have been courteous and helpful. The only complaint is that it took us so long to "finish" the sale when we went to pick our Motor Home up. They had a great selection of Motor Homes and they were the ONLY dealer that had the one we wound up buying. All I can say is be careful of "add ons".
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Review
#1077487 Review #1077487 is a subjective opinion of poster.
Reason of review
Reliable warranty

Camping World - Horrible Customer Service

1.0
Details
Problems with the washer/dryer in my new 2017 jayco jayflight Rv .... camping world did the installation ... My RV is not towable because of this.. Camping World is telling me i have to pay to get it towable..to get towable i would have to fix it.... all under warranty, this is absolutely unacceptable!!!! Customer Service rating. Horrible, so very frustrating !!!
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Review
#1077403 Review #1077403 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Coucil Bluffs is the worst!

I wouldn't buy a flashlight from that place! Service Dept. sucks! They can't keep help, & they lie about fixing stuff! My camper got broke into & over $600 worth of stuff stolen, they gave me a gift card for a $100 !!! Screw that place!!!! Just call & ask for a manager, you won't get one, & they won't call you back!!!!
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Review
#1077137 Review #1077137 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Pooler, Georgia - Service department provides poor service

2.4
Details
3 months ago we bought a preowned motor coach from the Pooler, Ga, location. Understanding that we were buying it "as is" we were assured the unit had been checked out and all systems working. After getting it home we discovered the leveling jacks would not retract. When we returned the unit we were told the jack was bent and the manager (Antwan Sumter) had said the store would not fix it unless I paid for it. Several messages left for Sumter went unanswered as were a number of calls to the service department. The unit was finally repaired using the coverage I had purchased when buying the unit and CW agreed to pay the deductible. While it was being repaired I also asked that a window shade also be repaired. When I picked the unit up I was told that the repairman had broken the shade taking it down and that a replacement had been ordered. A month later I cannot find out anything about the shade.
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Review
#1077032 Review #1077032 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Work completed unsatisfactory
  • Lies and poor consumer service
Reason of review
Poor customer service
Preferred solution
Call me and produce and install the shade they damaged