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Camping World in Rossford, Ohio - Deceptive customer service

1.8
Details
We have had our Jayco Greyhawk in to the Rossford Ohio Camping World for replacement of the inverter for over 3 weeks. It is under the J Plus Platinim warranty. At first service lost the J Plus phone number & policy. Now they say they cannot get through to J Plus. We have contacted J Plus Twice ourselves & were able to talk with their representative within minutes. We feel we are being deceived by Camping World service staff & the end of our Camping season is quickly approaching
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1 comment
GaudyGreySeal
#1671451

email me if you would to something about camping worlds corrupt practices! My attorney Taylor Ward of ohio wants to speak with you about your problems with camping world!

please call if you would like to be heard!

419 536 8600. I am currently dealing with an rv that was damaged, repainted and sold as new!

Review
#1088326 Review #1088326 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World - The worst experience ever.

1.7
Details
Let me start with finance charge, I was told i was approved for 6%, when I got the contract it was 6.74% well in 2 days the bank sent me a letter that there was a mistake in the finance dept that the finance rate was 6.24% , ok the next was the finance manager went through items we could purchase we purchased an extended warranty with a 50$ deductable, when we got the contract it was a 100$ deductable, then we were charged 2995.00$ for paint protection which we did not agree to and Camping world refused to reverse, Fleetwood the maker of the RV said paint protection was unnessary it was a waste of money ,Then we spoke to the general manager he said he would reverse the charge for the paint protection that was on a monday, well three days went by never heard from him, called to speak to him he was off , tried to speak to the finance manager , he was on vacation. also there were several items that had to be fixed on the Rv the finance manager said he was going to make a we owe that never happened. I will never buy from Camping world and would never recommend. they will rip you off.
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2 comments
Anonymous
#1380909

How does Camping world get away with all the things they do to people, does Marcus Lemonis even care about the customer , or is it all about just the money.

Camping world should not get away with this.

Anonymous
#1369650

Bank never recieved a refund check.

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Review
#1088280 Review #1088280 is a subjective opinion of poster.
Cons
  • Never again
  • Whole process was unprofessional
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2995
Preferred solution
Full refund

Camping World - Worst customer service experience ever

They've had our trailer for a month and the only thing we needed was the kitchen faucet replaced because of a leak. My dad kept calling and leaving messages but only got one call returned and it was an excuse for the delay. We decided to go pick up the trailer today, whether it was done or not. We get there and they say the faucet will be there in three more days. My dad tells them he wants the trailer now and that he'll buy a faucet from Lowes and put it in himself. Then they tell him that our awning was damaged when they were moving our trailer around. The awning was removed and supposedly a new one ordered. They never called to tell us about the damage!! They were going to replace it and not tell us. This is a lying, underhanded company with the worst customer service. It's unbelievable! A faucet replacement taking over a month and then damage on top of that! Be warned!
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2 comments
Anonymous
#1360681

Why would you take it to have the faucet changed?

It would take longer to take the RV to camping world then it would to replace the faucet.

Next , don't take it to them for ANYTHING, THEY will ALWAYS disappoint you. THEY totally suck at service.

Anonymous
#1378469
@Anonymous

It was a warranty repair among a few others. Jayco said it was the only place nearby that could do it. Why should we pay for replacement parts and then have to fix it ourselves when the trailer isn’t even a year old?

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Review
#1088208 Review #1088208 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Product in Sales Flyer not in the store

3.7
Details
I drove 80 miles east to the Springfield, MO. Camping World the day after receiving a sales flyer showing a King Tailgater antenna with free receiver that I wanted for my 5th wheel. This was Aug. 8th. I was told that they didn't get the receiver's for the sale but they should be in on Friday with the truck, so I had them put the Tailgater away for me and put me down for 2 of the 211-z receivers. My plan was to use it in the Colorado Mountains while helping a friend build his cabin out in the "boonies", with a departure time of this Thursday morning (Aug. 17). Well, the truck showed up but not the receivers, after I called them to check Friday afternoon (I never once got a call from them). Anyway, they supposedly were having some shipped separately and should have them Monday or today (Tues. Aug. 15). I waited to hear from them until 4 p.m. and then I called them again. No receivers and probably won't have them until Thursday or Friday, which does me no good since I'll be on the road heading the other way. I find it really hard to believe that a company would have a big sale like that without supplying the stores with the products advertised. Amazing. I told them to put the Tailgater back on the shelf & I won't be going back to that store any time soon (or later).
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1 comment
Anonymous
#1625556

Most "flyer specials" are negotiated months in advance and often the manufacturer isn't able to supply the units as agreed. The retailer always takes the blame.

Review
#1088113 Review #1088113 is a subjective opinion of poster.
Cons
  • Really poor customer service from both corporate and local store
Reason of review
Poor customer service
Tags
  • Camping World Bad Customer Service

Like the RV, Do NOT like Camping World of Greenwood, IN

Update by user Feb 14, 2018

We give up on this place! Just stay away if you are smart!

Camping World in Indiana said from the start they would fix our door handle.They said it was ordered (keep in mind we have had this RV 18 months already). They told us it was in and bring our RV there. We go out of our way and get an oil change while we were there, they never even bring it inside to do the oil change, they tell us they can't find the door handle, they lost it.

I am SO disgusted with them now I will never walk in that place again, do yourself a favor and stay away, if you need repairs go to somebody else that can service your warranty. I would go to the one in Belleville MI again but NEVER the one in Greenwood Indiana, sorry I ever walked in that place!The service people helped us when my husband overshot the trailer putting the car back on, I give them that, but we never would have been there in the first place if they didn't tell us to come and they would put the door handle on, what a joke!

Update by user Sep 11, 2017

We are happy with Camping World of Indiana now. They paid us for the batteries and are taking care of the other things we need done under warranty.

The Service Department was always very good, we were upset about things not found before we took delivery, I still maintain they need to do better inspections before they hand things off to people. Moral of the story is, make sure you bring an inspector who knows what they are doing before you take delivery on a new RV, especially if it is a previous model year.

Original review posted by user Aug 15, 2017

Don't believe one word Bobby Lee at Camping World in Greenwood, IN tells you if you know what is good for you. We bought a previous model year RV that was supposedly "new" about 6 weeks ago. We have made 3 visits for repairs so far. All of the issues should have been fixed before they ever gave it to us to drive off the lot, and were caused by the staff taking it out on joy trips (supposedly to RV show but they told us they take RVs out on joy trips) and being left out in the winter without being properly winterized (at least not the batteries). The worst thing is the batteries, because it was a previous model year and sat on the lot, they let the batteries freeze in the winter time and we were told that was why the batteries would not hold a charge (by a different Camping World). We had to put in 4 new batteries plus installation, a $700 cost that is completely Camping World of Greenwood Indiana's fault, but we have not been able to recoup the funds from them. They will not return our phone calls and we finally had to file a grievance with Camping World corporate, but we don't know if that will get us the resolution we deserve. We had to pay to have them clean the RV but it was very dirty in most places. They didn't inspect anything or catch any problems before they gave it to us, and the fixes to problems THEY ARE RESPONSIBLE for were made under our warranty, don't be like us....find the problems and make them fix it BEFORE you pay, you should not have to pay for issues they caused. We are disgusted and will never buy from Camping World again, if we ever want to upgrade we will find a more reputable dealer. NEVER buy from this dealer without hiring a reputable inspector to check everything (because camping world will NOT do it and if you are on your first RV like us you will NOT know what to look for) make them let you take it for a ride on the highway so you can hear what is loose (we had a couple of things) and keep in mind that they only want your money and don't care about you at all, buyer BEWARE!
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6 comments
Anonymous
#1433735

I'm dealing with similar problems with camping world in greenwood and am preparing documents to report fraud and practices that should spark interest from the attorney general. They have had my unit for over 4 months and the list of complaints long.

If you are aware of others we should share our concerns. I am hoping others have filed complaints with the better business bureau so a trend can be documented.

CyndiD
#1432895

Camping World in Indiana said from the start they would fix our door handle. They said it was ordered (keep in mind we have had this RV 18 months already).

They told us it was in and bring our RV there. We go out of our way and get an oil change while we were there, they never even bring it inside to do the oil change, they tell us they can't find the door handle, they lost it. I am SO disgusted with them now I will never walk in that place again, do yourself a favor and stay away, if you need repairs go to somebody else that can service your warranty.

I would go to the one in Belleville MI again but NEVER the one in Greenwood Indiana, sorry I ever walked in that place! The service people helped us when my husband overshot the trailer putting the car back on, I give them that, but we never would have been there in the first place if they didn't tell us to come and they would put the door handle on, what a joke!

CyndiD
#1360736

I do have one more thing to say right now though, Camping World in Bellville, MI is excellent. They were really down to earth and the nicest people to deal with and they did a good job and were very fair to us, even though they were a collision place and are not even selling our type of coach (he said yet, but I tell you if they start selling I know where I will go if I want to upgrade).

They could not honor our warranty for the batteries because Camping World of Indiana is responsible (they are the ones who left it out in Winter and let the batteries freeze, then sold it to us like that). The 2 RV places are polar opposites, Camping World of Belleville MI is excellent, Camping World of Greenwood IN is horrible and you should run as fast as you can in the other direction from them!

CyndiD
#1360735

I doubt they will do anything to resolve this but I am waiting to see if they do, however I doubt it. I wish I had read reviews before I purchased from Camping World.

If they don't resolve this, I will warn everybody I meet in the RV world and post all over RV forums and the Internet to stay away from them, they don't realize how good I am at complaining, but they will if they don't make this right! I haven't even said all I want to say on here yet because I am waiting to see what they do.

Anonymous
#1360683

Cut your losses and stay away from them from here on out, if you continue to try and get satisfaction you will just get more disappointment.

STAY AWAY FROM THEM. DON'T EVEN BUY TOILET PAPER THERE.

CyndiD
#1432897
@Anonymous

You are absolutely RIGHT, they don't keep their word and you can't trust them at all. Belleville MI yes, they are great, Greenwood IN, RUN as fast as you can!

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Review
#1087898 Review #1087898 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World in Lincolnshire, Illinois - Gift Card

Placed an order on August 6th for a gift card and eight days later it is still "awaiting shipping". It is a simple gift card, I can't understand why it would take a full week to process and ship. How much time could it possibly take to slip a gift card in an envelop and put it in the mail? I have placed several orders with Camping World and not one has been processed without some kind of issue or delay. It is pretty clear there online ordering system is very poor. In addition, all of my correspondence has gone unanswered by them. Not once I have received and explanation or an apology.
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Review
#1087510 Review #1087510 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Camping World in Elkhart, Indiana - Poor workmanship and poor quality.

1.0
Details
My wife and I will definitely not be purchasing another thor motorhome product plus we will never buy anything else from camping world nor will we use their sorry service department. Their service people cant fixed even the smallest of problems. We have had to repair our own new rv as they are totally clueless.
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Review
#1087137 Review #1087137 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Conway, New Hampshire - Appalling Customer Service

2.2
Details
I am a first time camper purchaser as I am 30 years old but by far a very seasoned camper as we have been camping or owned a camper my whole life. I found the exact camper that I wanted at the Camping World in Center Conway NH, brand new 2017 Keystone Premier. We went up looked at it loved it worked out the deal, made a list of very small touchups and repairs to be done. One week later was our pick up date and walk through. Over an hour past our walk through appointment time I went to find my new camper. When I found it I was COMPLETELY appalled to find a glue like substance all over the front and side of my camper and that nothing on the list of fixes had been done to it and they barely had swept my camper. When I did all my paperwork the lady gave us this big long story on how much time the techs spend looking through the camper, testing it, cleaning it and making it pristine for our walk through (LIES). They did the cleans and the repairs and two hours later we were on our way home. Just to get home and find out that the electric Jack on the front of the camper will not run off of the battery as were told and as it should. The next day we had loaded all of our stuff to prepare for our first big adventure and found that not only does the Jack not run off of the battery but NOTHING in the camper does. Called the RV elite technician just to find that this is a major wiring issue that is built to the frame and that to fix it they will need to take the whole undercarriage and part of the floor out of my BRAND NEW 2017 camper. Called Camping world just to be told well we did something and we will need to bring it back. Hung up on by the service manager when explaining to them that we felt they needed to send a tech or be responsible for bringing the camper back as they are over 2 hours away from us. Called corporate as now i am an INFURIATED customer and want nothing more than to return the lemon and get all the financing and credit reversed. They couldnt have given a *** less about taking my complaint said they would have the sale site call me. 24 hours later still nothing. Called corporate again "they have 48 hours to get back to you" NOT AN ANSWER. Thanks for nothing i will take time out of my day to return your junk product. NEVER IN A MILLION YEARS WOULD I SEND MY WORST ENEMY THERE or to any site as corporate is also a JOKE
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1 comment
Anonymous
#1359383

So sorry for you, I wish I could stop everyone from being victimized by these ruthless bast%#d's.

Camping world is the worst thing to happen to the RV industry.

Review
#1086318 Review #1086318 is a subjective opinion of poster.
Cons
  • Lack of responsibility
  • Service
  • Disliked whole experience
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Camping World Bartow is unorganized and full of Crooks.

Camping World Barton is the same way horrible! Insulted on my trade and then called by a Sales Mgr (Mike) and argued with me about how I was wrong thinking my trade (2016 Forest River Wildcat 29RLX loaded) was worth more than $18,000.00 on trade for a $50K. I just can't believe they called me to ruffle my feathers more at home. I've purchase 6 units in the last 16 years. It's not like I'm new here at this. Then he goes as far to say how I probably paid to much for my unit. Ha what a joke this place is. And from what I've heard it is getting like this all over. I tried to call the camping world in Dover to see if they could transfer the unit from Bartow to them and was told that they couldn't do hat because they weren't licensed to sell that unit. What a bunch of ***.
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2 comments
Anonymous
#1359384

Do business with a non camping world dealership. PLEASE.

Anonymous
#1359810
@Anonymous

I have and 3 times before won't even visit the store in Bartow ever.

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Review
#1086286 Review #1086286 is a subjective opinion of poster.
Cons
  • Lack of communication and dishonesty
  • Mislead and wasted our time
  • No effort to make a deal
Reason of review
Poor customer service
Preferred solution
Fair deal and not treated like I'm ignorant
Tags
  • Fifth Wheel Camper
1.5
Details
In June 2017 I traded my motor home that I purchased at Dusty's Camping World in Bartow. I have had several prior terrible experiences there in the past with the service dept, being lied to and not answering the phone as they see who it is on caller ID!!!. Well, here...
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2 comments
Anonymous
#1360645

Why would you go back there. Did you not learn from the first time

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Review
#1085961 Review #1085961 is a subjective opinion of poster.
Cons
  • Sales management
  • Poor work
  • Service department and warranty
Reason of review
Warranty issue
Loss
$925
Preferred solution
Partial refund for three years left on my warranty