Ethlyn Sjh

Camping World - 2003 Keystone Rv Montana Rv Review

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Camping world of bakersfield took me for an ***, buying our first family fifth wheel, to use as fulltime residence for a few years, well purchased a 2003 montana on 11-2-12 they delivered it to the rv park for me everything has since went out fridge, microwave, slide motor,jack motor, tv you name it, well all that has been fixed under warranty thru good sam, well one month ago i finally got a house and had to tow the trailer my self for first time, well they sold me a trailer with a bromen frame and with it being 4 years since purchased they dont wanna fix, its too dangerous to tow i called the bank and told them i dont want it to come get it they send a recovery guy to come get it and they dont want it because they cant tow it, so now im stuck with a $30,000 loss i cant even move, thanks camping world, i would never do bussiness with them again it should be illegal to sell dangerous trailers.
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Reason of review:
Damaged or defective
Anonymous
map-marker Hope Mills, North Carolina

Requesting parts

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I went to the Camping world here in Fayetteville, NC, I was looking for some parts and information for my camper. I was greeted by a lady at the parts department who told me i needed to speak to the guy behind her. I explained to him i needed vent covers for my camper. He went on to explain what information i needed in a rude manner. As i pulled up the required information from the photos on my phone the guy completed ignored me. I looked at the lady and she just shrugged her shoulders. The guy wouldn't respond to me then he was on the phone. After 15 minutes i had enough of the nonsense. Who ever that guy was needs a class on customer service and respect to people. At no point did i ever give him a reason to treat me like that. I have since found another RV repair place that i will conduct my business with. This one employee cost you a customer.
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Cons:
  • Parts department
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

Where is there a camping world that has a good service department?

Guest

Been there with the same experience from their service department, found another Camping World to do the service what a difference.

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Tirso Vsu

Service

Updated by user Feb 16, 2017

No We found a local person and Jayco was wonderful to have them fix the stuff that Camping World messed up

Original review Jan 17, 2017
Wow does the head of Camping World read these?? Well here is my complaint. We purchased a New 2016 Jayco at Camping World of Hendersonville/Asheville NC back in Sept. We had only had it a couple weeks when we found it had a leak in the back slide out. Took it in to get fixed. Took 3 weeks to get back. Had a problem with the levels that do not auto level, took in they took couple weeks, they still do not work correctly. Had a problem with door latch.. Made apt they said would only take less than an hr to fix so we planned to wait... AND WAIT WE DID.. took them 2 hrs and when they gave us the keys and I went out to RV I could not even open the door!! got inside and pushed with my body weight yep it opened and out I went.. I was not happy... so after another hr they kinda have it fixed. it still does not open and close correctly!! Was hopping to take it somewhere else to get fixed but after reading here not sure that will work any better.. :(
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Cons:
  • Poor service and nothigh fixed
  • Services
  • Service dept did not fix problems
Reason of review:
Service

Preferred solution: Fix the problems the first time I take my RV in for repairs

1 comment
Guest

To the family that went to Camping World of Asheville/ Hendersonville,

I'm having a difficult time with the same place. I'm calling corporate,going to the news and talking to an attorney.

Will you please contact me.

Thank you

B. Jones

Brookelynnjones1969@***.com

Vianka Qqd

I placed an order and billed, was told it was on the way, and it was never even sent!

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I placed an order for decorative camping lights for my son's upcoming birthday party on December 23, 2016 and they company automatically took the money from my account when I placed the order. I received a confirmation email with my order number and the email stated a shipping email would follow with a tracking number. I waited a week with no shipping email, so I phoned the company. I spoke with a representative that told me my items had shipped on December 30th and it should arrive soon, but they could not locate a tracking number. My son's party came and went with no party lights. I called to ask where my order was and they said all I can do is get a refund! Thank you camping world for dropping the ball and for the lack of communication with the customer. I could have reordered from another company if I thought the lights were not already on the way to me. They flat out lied to my face! They took my money and never sent me the lights!! It took me multiple calls to get my money refunded. Please be careful when doing business with this company!!
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Loss:
$90
Reason of review:
I was told our order was shipped and charged and then I found out it never even shipped!

Preferred solution: The order should have been replaced and shipped to us without cost due to the fact that we were lied to, and charged without ever receiving our order. We could have ordered from another company if we had been told in a timely manner. Poor customer service

Shelsey Qfo

Camping World - Rv Warranty Review

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Came in for "warranty work" on a 4 month a/c that doesn't work. Took 10 minutes for anyone to acknowledge us then the first thing Sonya (woman at the counter) stated, it's Monday and it's our busiest day so it won't be until after lunch if we can even look at it then. Looking at her in disbelief due to her poor attitude, I said the a/c is blowing air at 76°. She prceeded to roll her eyes and say, "It will be a process because its warranty work and we'll have to send it back." My husband asks how are you sending it back, it's on top of my motorhome. She let out a digusted sigh and said, "The paperwork, it's warranty work and it's a long process." Needless to say, I suppose we'll have to go to the main office in Bowling Green to get something done. DO NOT PAY EXTRA FOR AN EXTENDED WARRANTY THROUGH CW, THEY TAKE YOUR MONEY AND GIVE EXCUSES TO NOT WORK ON YOUR UNIT.
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Reason of review:
Poor customer service
Anonymous

Camping World Byron, GA sucks!!

I have a 2013 Ram 1500, towing capacity on it is 8600lbs Camping World Byron, Ga told me it was 9300lbs 1st lie, bought a Pioneer trailer and they installed torsion bars and sway bar said it will be safe to tow anywhere 2nd lie, I left there store drove it home which included a 10 mile stint up 75N and I was white knuckle on the interstate with the tractor trailers blowing me all over the road, soon as I got home, I emailed my salesman and said I will be returning first thing in the morning the trailer is unsafe to pull, they need to fix the problem or deal off, I took it back they took the Pioneer off my truck and took all the torsion bars and sway bars back. I said I would like to look at the small class A gas engine, they said tough luck you have already bought the Pioneer, so now I have been emailing and calling corporate with no response every time I call Byron to talk to the manager he is either in a meeting or at lunch, Customer service SUCKS!! They still have my trailer I refuse to pull it I guess the best thing for me is that I bring home the bacon my wife has never worked and doesn't need to but somehow the loan for the Pioneer is in her name I never signed any papers, so I'm just waiting on the bank to come repo the trailer which will be easy to find on Camping Worlds lot.. NEVER GO TO CAMPING WORLD!! they all about pushing through loans they don't give a *** about you the consumer and they sure don't give a *** about your safety.
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Reason of review:
Return, Exchange or Cancellation Policy
Leston Vyc

Camping World - Wolfgang Puck Oven Review

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I bought a Wolfgang puck oven from Camping World last year. It stopped working! The manufacture told me that Camping World was NOT an authorized dealer and because I purchased this from them, I could not use my warrantee! Camping World refused to help me, offered a 25 gift card, then never responded after that! They are selling products that ARE NOT WARRANTEEd! Do not buy!! They are not authorized dealers.
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Reason of review:
Warranty issue
1 comment
Guest

Mine cought fire and I loved my pressure oven. I need to get it fixed or find out where I can get a new element..

Anonymous

Camping World Manager Review

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We sold our camper in January and I'm still trying to get our refund on the warranties. Dealing with Canping Workd in Deforest Wisconsin has been horrible. Travis Haack in finance doesn't do his job. Never ever buy anything from them again. Tammy Dunagan
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Reason of review:
Poor customer service
Anonymous

Motorhome Class C Review

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About 5 years ago I let Camping World sucker me into a terrible deal that I will be stuck with for a very long time, I am probably not going to able to retire at age 62 as I had originally planned. The dealership that I dealt with is no longer in business and the emails that I have tried to send to camping world's head office were either ignored or never got there.
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Pros:
  • Camper
Cons:
  • Way this was handeld from the beginning
  • Deal i got stuck with
Reason of review:
Poor customer service
Anonymous

Camping World - Rv Repair Review

I bought a trailer from Camping World Wood Village, Oregon and i am regretting my decision. From the moment it was picked up on Feb 1st. I ve had water leaking a small amount at first but then after begging Camping World to fix it. They finally brought back to me and the next day on a Friday i had a small lake in my traiiler. I was so angry that I personally went to there parts and service department and lost it and the problem was finally resolved. Unfortunately thou they returned the traier and now the back stabilizer doesnt work and the screen doors wont latch. I dont advise anyone to purchase from them they are not reliable and they dont care about the problems you are having. I think i was sold a lemon. My trailer is still under warranty and still this is the service i get. I think i may seek out representation.
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Reason of review:
Bad quality
1 comment
Guest

Don't do business with camping world in Mockville n.c. and make same sure before you sign anything with them that is what you. Want.because after you do they well not help you get out of it.please don't go there for nothing.they suck big time

Anonymous

Very poor customer service-Saukville, Wi. Camping World

I agree with Jay L. Camping world was so grossly over priced and unwilling to negotiate. They try to dictate what you will be paying. I had quotes from other dealers and banks with interest rates and monthly payments, so I knew my numbers before going in. Camping world failed on all levels of customer service, they want you to pay for it. They wanted us to pay for a walk through of THEIR camper once we bought it, fee of $700, and to pay for THEIR shipping fee to have THEIR product shipped to THEIR lot, so they can sell you THEIR product (another $700). Oh, yea, they don't include a battery either, they make you pay for that, too! Any other additons will cost you, they made that crystal clear. ( They have a little binder to prove it to you). We have many friends that have travel trailers and they have all shared their experiences. Camping world cannot even compare to the competition that is out there. Example: Our friends financed/ payed $18,000 for their travel trailer, 12 year loan, their monthly payment is $140/month, no walk through fee, no shipping fee, and the battery was included. Camping world dictated to us that it is $10/$1000 dollars, our payment would be $180/month, plus all the other add expenses through them. We went straight to a smaller local dealer that same day and got a travel trailer the same size with more amenities and upgrades for less money. No walk through fees, no shipping fees, and they through in a battery, installations of slide out awnings, sway bar with installation, and weight distribution hitch with instillation (E2 system...top of the line) all for free (included in sticker price). We have been researching and shopping for the last few years. We are not new to camping or campers/rv's. Camping world rates at the bottom of our list. We rarely write reviews, but we felt that it is our duty to look out for our camping community family. Good luck! David and Christine
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Reason of review:
Not as described/ advertised

Preferred solution: To share my experience with as many fellow campers as possible.

Anonymous
map-marker Springhill, Louisiana

Camping World - Mechanic Review

We arrived at camping world in Lake city with a blowout and some electrical damage on our travel trailer. Brandon, who had 2 more emergencies waiting to fix, helped us immensely! We're from fort Myers and visit that camping world location often, and never have I met someone SO nice and helpful! He got us in and out and made everything a breeze! I'm always talking about how the fort Myers locations workers are grumpy and never helpful, well Brandon just made up for it!
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Reason of review:
Good customer service
Johnda Sno

Camping World - Rv Repair Review

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Every time I have been to Camping World I have been treated like an unwelcome guest their staff are very unfriendly and slow to accommodate with an arrogant attitude Their prices are high even with good Sams discount Their service department jerks you around and are slow to do your work It's never easy to get your RV in for repairs If at all possible I will not be going back to Camping World for anything
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Reason of review:
Poor customer service
1 comment
Guest

You must be talking about Camping World of Syracuse! That whole place is run by clowns.

The service there is god awful just like the rest of the 100+ of their dealerships. I had multiple issues with them and the Regional Manager is Kevin Bostrom who is king of the clowns! I have no idea how the upper management at CW cannot see that this guy is a disaster! He is a pig farmer on the side and I bought some of his pork and it was disgusting and made me throw up for 3 days so he can't even manage pigs.

That explains where he got his girlfriend who I met one time there. Talk about a pig!

He should only be allowed to manage the Coke machine in the back of the store. Go anywhere but Camping World for anything RV related!

Anonymous

Camping World - Rv Repair Review

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Camping World has been "trying" to fix our motor home since August. Some of The repairs were finally made in December 2016, but in our first trip we discovered that IF they were fixed at all, they are not working now!! They won't return phone calls, lie to you while looking straight at you, and don't like "surprise visits". While dealing with this mess we have seen two general managers leave as well as service managers. They must order parts from China.....it took them 6/7 weeks to get the parts only to advise us that they were the "wrong" parts. We are now into the 4th week waiting on new parts which probably won't be right either. We are full-time RVers so it is extremely hard to deal with us. We were initially told that since we were full time they would do everything they could to speed up the repairs. If this is "speedy"...I'd hate to see "slow"!!!!!! How about we ban together in a class a class action law suit???!!!
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Reason of review:
Bad quality
1 comment
Guest

How much longer are you going to wait before you go and get it and take it to a real repair facility ?

Anonymous

Employees

I have been staying in a camper in Lake Park. I had to go into the Camping World there two times. Both times I was made to stand around for a long time waiting on a man named Leo. Every other employee there was doing nothing. It was just looking in a book for a part number. Leo is an amazing sweet and helpful employee that everyone else that works in the store depends on to do everything.
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Reason of review:
Poor customer service
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