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Camping World - Delayed Shipping and Lies

I ordered a couple of items from Camping World online. I received one of the items I ordered and when I checked my account online, the item I received had a tracking number but the other item said, "direct from manufacturer." I sent an email to CW and made an inquiry about the missing item. As you can guess, the email was not answered! A few days later, I called and spoke to a customer service rep. He put me on hold and called the company. When he returned to the phone, he told me the item was drop shipped from the company and I could call back for a tracking number. When I told him I was familiar with shipping and I know a tracking number is issued at the time a label is printed, he was silent. He told me he put a rush on it and they didn't know the items were back ordered. I put this order in about 3 weeks ago and nothing was said about a delay or back order. If the item was shipped, there is a tracking number. The rep didn't care about what he told me and just wanted to get off the phone. I will never order anything from CW and I don't think I'll go to their store anymore.
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Review
#1093443 Review #1093443 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Not happy with camping world

1.2
Details
Don't expect camping world to help you if you're on the road. They won't squeeze you in and they won't help you no matter the emergency, and they will tell you that you'll have to come back 2 months from now because their list is just a long waiting list. Rowley White rvs in arizona had me in and out in a day. But CW has never treated me like a valued member, not even once. And they will run your bill up the longer they have it.
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Review
#1093331 Review #1093331 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Just trying get a response from service manager in Avondale

1.2
Details
Sent this to Service Manager maybe I will get a call. Mr. Gilbert, This is Dean Quesada and you have my Jayco Recon that I dropped off on June 1st. We have spoken after I had a chat session with someone to express my disappointment with the fact Darrell would not come out and speak with me. You and I spoke and you said you would call me to give me an update, this was a few weeks ago. I have been traveling for work and I was finally back last Friday. I sent a text to Phil and he said he has been off work and that I need to reach out to Darrell. Based on his lack of interaction with me the last time I went all the way out there I figured I would send this to you. Can you please tell me if my trailer is done? Phil said last he knew it just needed to be washed. I am hoping that you will take the time to get back with me as I will be on the road later this week. I also wanted to find out what you are going to do about my batteries? We talked about this and I told you I had texts from Phil saying that fact they went bad was his fault. Please see his texts below. I'll have to make it up to you. It's going to be my fault the batteries went dead. My phone is not working as good as it should I just heard back from Phil and it seems his sister passed? I just need to get closure on this issue. Thank you, Dean Quesada
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1 comment
Anonymous
#1364564

Do yourself a favor and get your unit out of the clutches of these worthless b@$+@&ds.

You will never get it fixed properly unless you do.

Find a real independent repair facility and NEVER go back to any camping world again.

Review
#1093272 Review #1093272 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World

Camping World customer for 30 years! No more! A CEO is in place to run a business not pontificate on politics! The tragic events in Charlottesville were masterminded by political operatives with the goal of causing chaos and subverting the free speech rights of all Americans. The officials there knew what they were doing and allowed factions with different opinions explode and someone ended up getting killed. The police were told to withdraw and allow the violence as planned by outside and inside agitators. Shame on the Charlottesville officials and on those who can't seem to look at things with an objective eye and recognize it was a setup.
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Review
#1093234 Review #1093234 is a subjective opinion of poster.
Resolved

Resolved: Camping World in Akron, Ohio - Worst place EVER - STAY AWAY!!!! Go ANYWHERE else!

3.4
Details

Update by user Feb 27, 2018

The service manager, to whom I had never spoken, reached out to me and they will be resolving the issues.

Update by user Feb 27, 2018

After discussing this matter with the dealership this turned out to be nothing more than bad communication and they will be resolving the issues this week.

Update by user Sep 15, 2017

Edit Sep 15th - I now have evidence from another RV dealership who did an inspection that the fridge, furnace and water heater DO NOT WORK on propane. 3 of 4 appliances that I was assured were tested during a presale "Appliance check" DO NOT WORK.

With this new information, now I can go to the BBB and file my complaint. Hopefully it will result in a huge find and termination of the salesman who misrepresented the condition of the RV.

Original review posted by user Aug 28, 2017

Go ANYWHERE else, but do not buy from Camping World. These people are extremely shady. Google really needs to devise a way to leave 0 stars. This business would surely get a 0. As soon as they have your money they forget they ever knew you. They sold me an RV based on a huge pile of lies. I did not notice on the lot, but the RV I bought was at some point obviously involved in a small side impact accident, as the cab is pushed off center by 1/2". That may not seem like a lot, but it is something that should be disclosed, should it not? I expected minor things to be wrong, but is a side impact incident a minor thing? They tried to sell me this RV with a generator that did not start, the logic apparently being "Once you sign for it, it's on you. YOU replace it!" The cranking battery does not hold a charge. The fridge does not work. I now need to take it to an RV service center, NOT Camping World, and have a long list of things checked out, and I antipate a HUGE repair bill in my near future. There are things I don't know about this RV, and I have asked questions that are answered with "I don't know." I recently was told that I need to flip some shutoff valve so the water heater fills before I turn the heater on. I asked the salesman where that valve was. He said "I don't know." Well if HE doesn't know, how would I know? He also made no effort to find out. With the other reviews, and now my experience, they truly seem like a shady dealership and I advise you to avoid them. They sold me this thing with so much wrong that it will require my taking it in for service already, as I don't want to risk using it until I have everything fixed. That is going to mean inconveniencing someone to follow me there and bring me home, then do the reverse to pick it up. Avoid Camping World. Go ANYWHERE else.
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4 comments
Anonymous
#1374063

What year of RV did you buy?

Anonymous
#1379563
@Anonymous

2000 Sunseeker.

eddie1261
#1381418
@Anonymous

So which Camping World employee are you? The salesman who sold me this thing and badly misrepresented the condition, or his manager who informed him of the review?

This review was completely honest.

I was given a checklist of the appliances that were allegedly tested. The fridge does NOT work on propane. That checklist said it did.

Very soon I will have everything repaired that should not have been inoperative when they turned it over to me.

Once I have that the BBB will be involved, and I will win, and they will pay for the repairs plus however much I ask for in punitive damages. This isn't close to over.

Anonymous
#1442341
@eddie1261

we tried BBB got no where no resolutions there they said try to work it out Camping world said I was asking for too much to be fixed only asking for the promised things to be fixed big promises no work they told me to remove our unit from their lot !!!!We did with a long list of things still left to be fixed small claims court next or anyone kow how to get a class action suit and get all of us unhappy cmaping world campers a settlement????From all over the USA there are thousands of us might just work!!!

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Review
#1093232 Review #1093232 is a subjective opinion of poster.
Product
Reason of review
Bad quality
Loss
$20000
Preferred solution
Fix the broken stuff. Used or not, it should all work.

Camping World - Samsung Refrigerator

3.5
Details
We purchased a 2018 Montana from Camping World Tulsa, 8/11/17 this is our VERY FIRST RV. We went thru the orientation of full unit, lights were on in refrigerator, but next morning we went to set temperature and it would never COOL or Freeze. They should have made sure the Refrigerator was cooling before it left the lot. That was NOT DONE. We re-read, re-set, re-tried, waited to allow time to process, after a week of nothing we tried to call to speak with the orientation guy or anyone in the service department, but no one answered the phone after several attempts. My husband than had to drive back to Tulsa to speak to someone in service and was told we would have to wait 2 weeks, and that NO ONE in service could work on a Samsung Refrigerator. We spoke with David our sales agent and he suggested some things, but we had already done those, he drove to our home in Claremore OK to check it out, did what we did and again waited. STILL NO COOLING. We are now going on 2 weeks, We contacted Samsung Dealers and they did send a man out, he stated there are not enough repair men here so they have to come from California. (Really) The line for Freon was cracked (stating these lines are NOT meant for movement and are very weak- crack very easily -NOT MEANT FOR RVing). We are now waiting for a SPECIALIST who can work with Freon to repair, if that can't be done a NEW Refrigerator will have to be put in. HOW can you put a new one in without tearing up the kitchen. ?????? NOT HAPPY Why DO YOU put in Appliance's that your company can't work on and service and are NOT meant for RV's. (really) I SUGGEST A BETTER OPTION. We are past 2 weeks of purchase can't use RV properly and WE ARE VERY UPSET. Still waiting for a call from Specialist and if it can be fixed. Made Reservations to use RV Sept 1st. Doesn't Look Good. Spencer & Mary S.
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1 comment
Anonymous
#1364569

Wait till you see what they have to do to get that refer out of the trailer if it needs replacing.

Hint, it won't go out thru the door.

Review
#1093210 Review #1093210 is a subjective opinion of poster.
Pros
  • Personal attention in sales
  • Courteous treatment
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution

Camping World in Golden, Colorado - WORST EXPERIENCE EVER!!!!!!!!

So, we went to Camping World in Golden earlier this evening to see what work had been done on the camper. It was after hours, and the gate was open like it had been before on a Sunday evening when we were looking for my husbands truck that was left to be worked because his keys were in the truck and did not find our vehicle anywhere on the premises. Our truck was not on the lot or in the service bays. So obviously, someone decided to take the truck home with them. When we went to leave, they had locked the gate without checking to see if anyone was left on the lot. We were locked in and had to call Golden Police Department. The police department contacted the GM of Camping World for Golden, and they sent out the store manager Dawn who was the rudest person I have ever met. She was even rude to another couple who was told by corporate to drop off their travel trailer that evening. What I find amazing is that not one person at Camping World apologizes for their screw up, instead, they make excuses. Seriously, what *** locks the gate before checking to see if there are any customers left on the lot. We have had nothing but problems with Camping World in Golden since we purchased our 5th wheel over two weeks ago. We still have not received delivery. Corporate needs to seriously do something about this store. May I suggest cleaning house. This store can be described in this matter: They lie, they are deceptive, they don't care about the customer after you sign on the dotted line, the service department and parts department treat you as if you don't exist and act irritated that you need their help. When standing at the service counter waiting to get help, one employee would be playing on his phone instead of seeing how he can be of assistance. The store manager acts like a security guard and treats you as if you have invaded and interrupted her space. Nobody answers the phone, so to get any answers, you have to make the drive back to the store. I even heard an employee working at the service counter state, "I don't answer phones." There is so much more I could say about this store but I'm just too frustrated to continue. I have been through the mill. If I ever get my 5th wheel, I will NEVER patronize this store again. Purchasing my 5th wheel at Camping World has been the worst buying experience EVER.
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Review
#1093094 Review #1093094 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
I want reimbursed for my travel time due to lack of communication, I want Camping World to make my first payment on my 5th wheel because it has sat on your lot for over 2 weeks, along with my truck, and I want my walk through and my delivery tomorrow!
2.2
Details
Purchased 2017 Coleman Lantern in March. Lots of issues from the black tank, to the water heater, to the plumbing! Could not get the service dept at Camping World to call back, or even answer the phone! The general manager was just as useless. Called to Good Sam for...
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Review
#1093035 Review #1093035 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Wilsonville, Oregon - Make America Great Again and Get Out!

1.0
Details
Trump is my President! I am so glad that I am aware of the fact that a crazy liberal is in charge here. I wouldn't spit on your store if it was on fire much less shop here. May you drown later in your liberal tears when your business suffers.?
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Review
#1092806 Review #1092806 is a subjective opinion of poster.

Camping World in North Little Rock, Arkansas - Customer Service NO GOOD!

1.0
Details
When you buy a 7 year warranty and something happens while your camping and you can't even pull your camper because the tanks have fell out on the ground. Well they could not help me at all at camping world told me they are sorry they can not help! I had to call roadside assistance for help and they charged me $250! Customer service doesn't return phone calls after 5 times of calling we finally had to drive 45 min to see if our camper is ready or not after sitting here for a month! Go elsewhere!!! I do not recommend camping world! Do not waste your money or time trying to deal with these people! They sure will sell you a camper but if you need help they blow you off!
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Review
#1092627 Review #1092627 is a subjective opinion of poster.
Reason of review
Poor customer service