Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Camping World - New travel trailer 3 months later still no keys

1.0
Details
I purchased a new travel trailer from camping world in Lowell Arkansas on7-24-17 after the haggling ( they insisted on financing through them ) I aquired my own financing. After the show out and I had left I realized they never handed me any keys..I had traveled from out of state to purchase...after a call to the dealer the next day they said they would put them in the mail...a week went buy...I called again....they said the keys had been lost...and would be ordered several weeks go by I make another call take pictures of the lock codes and e mail them to the service dept,sales person (Brian collar)and the business manager (Steve meek) and they Sid keys would be here shortly...still no keys when they finally mailed keys it was snail mail and not overnight...but guess what wrong keys...after researching I found the key numbers and the place to purchase them. A whopping $2.99 per key...talked to the sales person( Brian collar) a few days later the business manager (Steve meek) give them the part numbers and where to get them.....I purchased the TT on 7-24-17 and now it's 9-20-17..still no keys....camping world couldn't hit thier *** with both hands.....worst place ever stay clear of camping world....buy from a dealer that cares!
View full review
Review
#1103043 Review #1103043 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - I ordered a sleep number bed, didn't get it

1.3
Details
They sent 2 boxes which both contained identical PARTS of the bed. When I tried to get them to send the correct item, they refused until they got the wrong items that they had sent back. The customer service manager said that was their "process". Apparently sending the wrong item is also their "process". It has been 11 days since they received their screw up back and they have yet to credit my card. I have had to file a complaint with the credit card company.
View full review
Review
#1103008 Review #1103008 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Treated like a thief

On Wednesday, September 6, 2017, while returning to our home in Palm Coast Florida we decided to stop at a Camping World Store and purchase a Honda 200i generator. We made this decision because Hurricane Irma was only two days away and were afraid that there would be no generator to purchase in Florida when we got home. We stopped at the Lake Park Georgia store and they had only two or three generator left in stock. The only Honda they had was a 2800i that was on display. I specifically asked that, “If we do not need the generator for the storm could it be returned or exchanged for a Honda 2000i later”. The reply was, “ I don’t see where that would be a problem”. We were lucky and we never lost power during the Hurricane Irma however millions of Florida residents were not so lucky. Because I knew there were many people searching for generators, I attempted to return the generator to the St, Augustine Camping World on Monday, September 11, 2017. When I explained that I wanted to return the generator, A young employee at the Camping World very rudely informed me so that everyone on that side of the store could hear, as if I were somehow trying to cheat his company, stated that, “Store Policy was no return on generators what so ever and that I could call corporate and complain if I wanted to and they would tell me the same thing”. He then turned his back on me and walked away. I returned home and looked up the return policy posted on the camping world website and found that, (1) Generators are returnable within 30 days, (2) Generators must be in the original packaging – the generator I was sold was from display, was not in a box and no box was ever mentioned, and (3) generators prepped with gas or oil are not returnable – the generator I was sold was never prepped by me or the store with oil or gas. I then attempted to chat with Camping World on their website and explained the whole story to them and was told that they were only a call center. They did however give me a telephone number for customer relations at Camping World’s corporate office. I called that number and told them the whole story and was told that they would get back to me within 48 hours. That was about a week ago and I not heard a word from them. I strongly that I have been lied to and treated like a common criminal by Camping World of St Augustine and their cooperate headquarters. I never say never however it is unlikely that I will ever do business with Camping World again.
View full review
Review
#1102866 Review #1102866 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
apology

Camping World - WHATEVER YOU DO BUY SOMEWHERE ELSE

1.0
Details
If there is one thing I could change about this past year it would be buying from Camping World. It has been nothing but a very expensive and depressing pain. They lied to us about the price of the camper, when questioned in closing they told us our math was just wrong and it was what we agreed upon. Fast forward to when they send us our paperwork to get our tag and come to find out they charged us 8k more than agreed upon. They refuse to do anything about it even after our salesman told them they had screwed up and over charged us. They also sold us a fifth wheel attachment that voided our warranty. I have been fighting with corporate for 4 months trying to get that straightened out. The list of problems we've had with them goes on and on and on. We love our Montana High Country but I wish we hadn't bought from Camping World.
View full review
Review
#1102717 Review #1102717 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World - Careless RV Techs.

1.0
Details
Purchased 2014 Keystone Cougar March of 2014. Grey water tank developed leak December of 2015. We took it to Camping World of Raleigh, NC. It took one month to get parts. When we finally got it back we left on a 4 month trip. We had set of camp for a week. I was showering and water filled in tank so I asked wife to go drain grey. After a few minutes here she comes with grey water handle in her hand. I had to get out of shower without finishing my shower and go see what the dummies had done. So when they replaced tank they had removed the valve and replaced with a new one. The wrapping valve came in was stuffed up under belly of RV, So called tech couldn't even put wrapper in trash. Valve was not placed back level so handle could come through hole and screw back into valve so when you pull it to drain it would open valve. Called CW in Raleigh and had it out with store Manager. This was the third time and the last time I ever would do business with such a poor low class business. Emailed Marcus and what a joke that is. After purchasing RV we had to return RV in 6 months account nose faded out. Took it back to them to fix and they only painted half of it. When I went to get it and entered parking lot she was setting there and I noticed right off when I looked at nose how *** it looked. Come to find out they had billed Keystone for a complete painting. Had a slide-out making the awful noise like metal on metal. Took it to CW of Raleigh and while on a trip out west we took it to Las Vegas C/W. Neither one fixed the problem. I finally found a mobile RV tech who help me fix it. Had to slice under belly open to get to rails of RV and grease the rails and it fixed the problem. Guess the techs at C/W were just to darn lazy to get on there backs and do the right thing. They have a bad problem and it will never get fixed till somebody wakes the *** up. This has been going on for years.
View full review
Review
#1102671 Review #1102671 is a subjective opinion of poster.
Cons
  • Failure to correct initial warranty items
Reason of review
Bad quality

Camping World - Terrible - left out to dry... so upset our experience has been so bad - we were so excited and they ruined it

1.0
Details
I will cut a long story short...... The inspection of the camper was fine and we were excited. They were very attentive until we signed on the finance papers..............and OH.........signed the 'take camper as is" document............. now I know why.... The awning was out for us at the inspection and we went up and looked at the roof and awning looked fine. The dealer helped us put the awning in. When we go to the campsite and opened it back up the awning top layer of plastic is separating and started flaking off in pieces as big as 6-10 inches long. totally perished. They also advertised the van as a 7065lbs. I only looked at vans under 7200 as we can tow 8200..... well after a scarey and difficult towing experience this weekend, we spent time looking on line had how to resolve...............then realized the biggest problem was the fact that the camper is 9,300lbs. We had our kids in the pickup towing this camper with our contents it must be over 10,000lbs...................... they also advertised the van as a 2008 but it is a 2007! Their false advertising risked our lives........... How dare they!
View full review
Review
#1102478 Review #1102478 is a subjective opinion of poster.
Pros
  • Unit we purchased
Reason of review
Awning unusable - not disclosed - paid $600+ for inspection. Told in writing on add the weight is 7065lbs... it is 9,300. it is a 2007 not a 2008.
Loss
$1000
Preferred solution
Let the company propose a solution

Camping World in Tyler, Texas - Frustrating and stressfull

1.6
Details
Bought a Thor RV Motorhome May 31st 2017, today is Sept 18, 2017 the Motorhome has been back to CAMPING WORLD 3 times and needs to go back again for the same Electrical Problem...To me it's like ( give me your money) and get the *** out of my life and stay out of my life) That is how I feel...Called Thor Corporate they were -0- help. STAY AWAY FROM CAMPING WORLD AND THOR RV MOTOR HOMES. OH, they say all the right things but of little value. We bought a brand new RV instead of a used RV, so that we would have no problems - now I realize that may have been a mistake. At 70 years old -Our $70,000 was hard to come buy but it was a dream for a long time, now it is a NIGHTMARE.!
View full review
1 comment
Anonymous
#1370730

Not going to ever but anything at Camping World, that's for sure. Ugh!

Review
#1102424 Review #1102424 is a subjective opinion of poster.
Cons
  • Did not know how to fix electrical problem
Reason of review
Bad quality
Loss
$70000
Preferred solution
Full refund

Camping World - Rude customer representives and manager

I ordered a kayak online and 6 days passed and no shipping info or tracking number provided. I needed to know where is my kayak and called the customer service. Entire conversations were rude and not helpful and I asked to speak with a manager after calling customer service three times. She was more rude and She told me to cancel the order so that I don't need to deal with them instead of helping me. I only need the information for the item. They blamed on their vender because the vender doesn't pick up phone. The kayak should be delivered 5-7days. They don't take any responsibility and very rude customer service. I AM NOT GOING TO BUY ANYTHING from Camping world.
View full review
Review
#1102391 Review #1102391 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Hidden Fees

Was just about to buy a camper there but found out they wait until you come pick up your new trailer and then spring a $1200 fee on you. You either pay it or they unwind the deal and you go away without a camper. Most people just put up with it and pay because they have a trip planned, don't want to disappoint the kids etc. Hate last second surprises and folks who. Precursor of things to come later when do business with such folk. If a dealer is going to do this during the honeymoon period you can only imagine what will happen down the line when you need them. Maybe trying anyone else than CW.
View full review
Review
#1102357 Review #1102357 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Chichester, New Hampshire - Terrible!!!!

2.1
Details
Purchased another RV and had satellite installed. It never worked from day one. Took it back and they said it shorted out because I had to install the receiver. When the tech took connecter from the wall the wire to the satellite was not even connected. They refused to replace the satellite saying it was my fault. I don't understand their reasoning as it was never connected to the satellite. Also paid for two connections and he only did one. Also purchased at time of agreement was a wiring harness for our Invisa brake system. When we went to pick up the unit that was not done so we had to wait three hours for a tech to take out the harness from the unit we traded and install it in the new rig. I paid for that New harness as well. No money was ever refunded. This was Campingworld NH
View full review
Review
#1102355 Review #1102355 is a subjective opinion of poster.
Reason of review
Order processing issue