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Stay Away From Camping World

1.0
Details
I purchased a 2011 Open Range Roamer from Richmond, IN Camping World in November 2015. I paid the extra fees for them to clean the camper, never happened. I got the camper home and had to clean it myself, found tons of water bugs once we warmed the camper up to clean it, had to bomb the camper 3 times to kill them so I could clean it. Called, left messages and never could get the Camping World Manager to call me back. Fast forward, we went to use the camper in May 2016 and found they had never checked the systems out either has paid for, I had to pay a different repair service to fix the water heater connections as well as other issues that happened from the hot water leak. As of November 2016 the unit needed some repair, we called Nashville Camping World, they were at least kind enough to let us know they did not have the room or time to get us in. March 2017 we purchased a home in Gulfport, MS and called Biloxi Camping World for repairs. I brought the unit in the last week of April 2017, as of May 2017 had not heard from them since we dropped the camper off, I called and was told by George the service manager he was glad I had called they had no idea whose camper that was. I was told great they could get started on repairs. June 2017 they had received the check from State Farm for repairs, received my ok for repairs as well as some repairs I was willing to pay for, only problem they never tarped or covered my unit in any way when I dropped it off, it was dropped off for a leak as well as their technician found a leak. In July I was told it was my problem, I needed to supply the tarps and bungie straps for covering the unit, never was told this at drop off. George ended up telling me, I am disabled as well as my daughter, that it was my job to tarp the unit and if we fell off the top oh well my problem also, they are not responsible for our welfare or the units. My daughter went to Rob, the stores general manager, who did come out and tell George that service would have to tarp the unit. In August 2017 I called the vendor for the parts for my unit to find out that Camping World had never ordered the parts, yet George kept arguing with me it was my fault and the vendors fault for slow processing. Finally the parts were ordered, yet Camping World still says they have no fault in the further water damage, mold and 6 months of them still having my unit with no repair. I have called my attorney now and am trying to make them at least buy the unit back for pay off on the loan. Run do not walk away from any Camping World Purchase you think you might want or repair. I am an Elite Sams Club member and that meant nothing. All you are as a consumer is a dollar sign not a valued customer, do not let them fool you
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2 comments
Anonymous
#1385231

They are a bunch of ***. They could give 2 *** about you.

Only care about the initial sale. Will never take care of you after the sale.

Anonymous
#1385425
@Anonymous

You are so right, have talked to people who have campers for repair, just parts or service at other locations and everyone has the same response, not one person no matter where you go has a kind comment.

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Review
#1120940 Review #1120940 is a subjective opinion of poster.
Cons
  • Customer service with repair individuals
Reason of review
Damaged or defective
Loss
$34000
Preferred solution
Full refund

Camping World - Employee review

1.0
Details
I order a item from them . Sent a email asking why item has not ship they said they would get back with me never did. Sent second email still no answer. So call them first person hung up after 20 min on phone second person I call said they would get wright back with me but never did . Third person says no PO was written to company supplying part would be two more weeks. Making it four weeks now. So I hung up on him then he call me back and said that they didn't need my business because I hung up on him. Do order from them.
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Review
#1119998 Review #1119998 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Propane rip-off

Camping World - Propane rip-off
Just filled my propane tanks at camping World in Ashland. After research yesterday, the price should have been less than $2.00 per gallon with my good Sam card. At the register the price turned out to be $2.77 per gallon after 25% off ! Enclosed notice picture of Tractor Supply’s price. After showing the manager this picture she said she couldn’t help me ...
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Review
#1119743 Review #1119743 is a subjective opinion of poster.
Reason of review
Pricing issue

Camping World - Horrible after purchase

2.1
Details
We bought our camper at the Hershey rv show. When our camper was delivered the delivery guy broke the one cabinet, and there were about 5 other items either missing or damaged. It is obvious the camper wasn't preped before delivery. I have yet to get this resolved being that no one calls back or responds to emails.
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Review
#1119697 Review #1119697 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Camping World - Excellent loction at Exit 19, Kingston NY 12401

4.6
Details
Camping World - Excellent loction at Exit 19, Kingston NY 12401
New management , great friendly sales people. Humongous inventory! lots to look at and compare, easier to make decisions when you can feel it for real and not just a picture. Smooth deal all the way to the best guy giving us our walk around and explanation of every ***, bell and whistle does. Thank you Kingston, I am happy to have you in reasonable location (1.5 hours) for future service. Happy to have an upgraded new travel trailer. Now I make time to go because my kids love it so much. The sales guy put me in the perfect floor plan for my needs. Now I have a new photo album filled with family pictures that we would never have made, if it were not for this camper. Thank you Camping World! K.Page
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1 comment
Anonymous
#1638819

BS...this place sucks in every way!!!!!!!

Review
#1119583 Review #1119583 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Rv Trailers
  • Rv Sales

Camping World - *** poor customer service in the service department.

Very disorganized service department. We purchased a brand new camper from the Myrtle Beach camp world since the customer service and the service department was excellent. We did have a issue with a bend arm on the awning which the Myrtle Beach gave us a I Owe you voucher to have it replaced when we got home in Garner NC. The Garner NC located is very disorganized and unfriendly. We stop by gave the all the information to the services department and they said they would order the part and call us back when the part arrived. Three weeks gone by called the service department transfer multiple time, part never ordered. Had to stop by again to give the copy of the. Voucher since they loss the order and had to order again. Two weeks we received a call the parts was in and we need to set up appt. Once again arrived with the camper. The lost the order again. The service department in Garner NC is very disorganized with poor customer service. Not sure how they stay in business....
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Review
#1119471 Review #1119471 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Spammers - I was never a customer

This company got my email address when USPS gave it to them without my permission. Now they won’t stop SPAMMING me, despite repeated unsubscribed. I think this is illegal, but I don’t have the time or money to do anything about it, so they are flooding my mail box almost daily with ads I don’t want. Since they don’t care about my concerns with this, I can only assume that it’s a crap company that cares about nothing except profit. I will continue to leave reviews as long as I am being flooded with unwanted emails. I’m not sure why this site is requiring 100 words. Even a poor consumer experience could be explained in fewer words than that.
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Review
#1118968 Review #1118968 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1
Preferred solution
Take me off your friggin’ mailing list

Camping World - Bought a stackable washer dryer$1000.00 never received said

1.0
Details
Back in and about june or so 2017 Dont buy from them they couldnt even find my order
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Review
#1118599 Review #1118599 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World - Very poor customer service and issues not resolved

Bought brand new 2018 Fifth Wheel never have received 2nd chair that was supposed to be included. Took 5th wheel back for paint and interior detail told them about a gas leak that caused alarm to go off and run battery dead. They said leave it a couple of days well 3 weeks later we had a trip planned and had to go pick it up. Still no answer other then they didnt find anything. They left all lights on so battery was dead again. We will not go back never puchase from them again and throwing our Camping World card in the garbage.
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Review
#1118263 Review #1118263 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Syracuse, New York - Extremely poor customer service

1.0
Details
On Saturday Oct 7th, we called Camping World in Syracuse to speak to a salesman. My husband told him what we are looking at and then gave him information regarding our trade. The salesman asked several times if he could call us back, we said yes. He called back and asked for more information each time. It was agreed that he would call us back on Sunday with a quote on our trade. We were driving home from our vacation on Sunday. The salesman called back about 5 times before he finally had all the information he said he needed. The a couple of hours later he called to give us the quote. The quote was way less than we were willing to even consider. So we told him that and said thank you but we are off by $9,000.00. So looks like we can't make a deal on the 5th wheel toy hauler we wanted. The salesman jumped right in and said he could work with the $9000.00. So we made an appointment to meet the salesman at Syracuse Camping World on Monday Oct 9th at 10 am. We arrived at 10 am, the salesman was out on the lot or somewhere, we waited about 15 minutes. When he arrived, he wanted to sit down and talk the deal, but we had not yet seen the 5th wheel other than online and wanted to actually look it over before proceeding. It was raining lightly out and we headed across the road to look at the unit, but surprise, the salesman didn't know what we came to look at, as he took us over to look at a travel trailer, not the fifth wheel that we had called about. ( gave him the year, make, model and stock number when we first called) We then walked around the lot looking for the unit. The salesman then discovered that it was not on the lot, that after showing it at a camping show at the Fairgrounds it had been moved to Farrell Rd. So we drove over there to look at it. Lo and behold, the slide outs were not out and there was not power, so back to the dealership we went. The salesman got a booster box and said he would meet us back at Farrell Rd. We were very frustrated and asked to speak to the manager. The manager apologized for the salesman, but then told us that there was no real wiggle room on the camper price or our trade offer other than perhaps $200.00 more. That was not enough to make the deal viable for us so we decided to leave. We asked the young lady at the front desk to call the salesman and tell him we had changed our minds and would not be coming over to look at the unit. If we had known there was no room for negotiation we would not have wasted our time. The really sad part for us is that this is the third time we have had problems here. We LOVE the Carbon, went we first were ready to buy a toy hauler, the Carbon travel trailer was our first choice, but we had some questions and the sales manager said he would call us back with the answers and he never did, so we bought elsewhere. Now again unless we go far afield, which we certainly might do, we could end up not buying the Carbon fifth wheel toy hauler that we really love. There is even more that I could go into but there is no point. I don't see a day when we will be going back to Camping World in Syracuse.
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Review
#1117626 Review #1117626 is a subjective opinion of poster.
Reason of review
Poor customer service