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Camping World - Abhorrent Customer Service

2.0
Details
Placed a multi-thousand dollar order on campingworld.com. The day the order should have arrived, I still had not even received my shipping confirmation. A call to customer service promised a call back. No call back was received. Another call to customer service, and I was told the person I needed to talk to was busy and can't talk to me, but they would call. With this going into its second week, there is now no way for the products to get to me on time. The credit card transaction was confirmed by my bank on day of the purchase, so there is no issue there. My gut feeling is they sold out and are trying to hold out until replacement product arrives. Yet the web site still shows product being in stock. What a farce. The person at camping world that could clear this up could probably do so in 2 minutes. Well, I can see where customers stand at campingworld.com. Fortunatlely, the charge in on my CC so it can be cancelled and I can buy the product locally.
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Review
#1139271 Review #1139271 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2100
Preferred solution
Deliver product or service ordered

Camping World in Roanoke, Virginia - CROOKED ORGANIZATION RIGHT TO THE PROFIT

2.4
Details
DO NOT FEED THE TYRANT THIS COMPANY MANIPULATES PRICES AND TRADE IN VALUES WHICH ARE NEVER SHOWN TO CUSTOMERS, THEN THEY MANIPULATE INTEREST RATES TO SCREW CUSTOMERS DEEPER INTO DEBT RESULTING IN A CHOICE WERE GETTING UNIT OR NOT IF YOU PURCHASE A UNIT THEY PLAY GAMES IF ANY REPAIRS NEEDED IMMEDIATELY TO AVOID CUSTOMER PAYBACK OR MONEY OUT OF THEIR POCKET. THESE REVIEWS SHOW THAT CLEARLY AND THEIR POOR RATING IF YOU CAN KEEP BUYING MORE STORES AND OWN A STADIUM AND NASCAR TRUCK SERIES YOU CAN DEFINELTY HELP THOSE WHO MADE THIS COMPANY HAPPEN SHAME ON YOU !! YOU DIRTY CROOKS!!
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1 comment
Anonymous
#1437278

YOU ARE RIGHT ON !! CAMPING WORLD IS NOT A GOOD PLACE TO BUY YOUR NEXT RV.

THEY DO PLAY CROOKED MANIPULATION GAMES WITH PEOPLE. I KNOW IT HAPPEN TO ME

Review
#1138533 Review #1138533 is a subjective opinion of poster.
Pros
  • Store
Cons
  • Companies crooked manipulation
Reason of review
Poor customer service
Preferred solution
Full refund

Terrible Experience with Camping World

1.0
Details
Terrible experience with Camping World. I located online a 2011 Winnebago View available for sale from Camping World of Minneapolis. Contacted the dealer and was repeatedly assured by phone, email (see example below) and text messages as it related to the condition of the unit being sold that "this is an AWESOME motorhome with 51k miles, no body damage, no pets, no stains, no odors, no interior damage. It is in very good shape and overall just a great used coach!" I asked repeatedly if there was any evidence of roof leaks or other problems, and again assured no problems whatsoever. We agreed on price, which included paying them nearly $1,000 for "a pre delivery inspection" that "goes through all major system components functions and operations to ensure that everything works and will work when you come in to take delivery of the coach. The technician that does the PDI will spend an hour and half or longer with you showing you how everything works and that everything does work and function properly." I then gave them a $2,000 deposit by credit card, picked up a cashier’s check and booked a flight for the next day. Arrived at the dealership and kept inside for over 30 minutes (felt like they were hiding something). The unit was NOT as represented. There were lots of problems, most significant being evidence of multiple roof leaks (confirmed by their technician (I have lots of photos)), missing one of the roof fairings and the roof mounted HVAC unit almost detached (the technician told me he was instructed NOT to repair the HVAC and when I asked him why, he replied, "you would be surprised at what I am told not to fix"). So much for the $1,000 PDI to "ensure that everything works and will work when you come in to take delivery of the coach". The salesman (Kyle Hardy) had his supervisor Brian (or Bryan) (the Manager (David) was off that day), look at the unit and they both came in and explained that it certainly was not as represented, but that they could not do anything about it as it was a consignment. The salesman later said multiple times he felt like "a real ***". When I asked what they were going to do to offset my time and travel expenses (I had to buy a return flight back to Salt Lake City) resulting from their misrepresentations, the Supervisor said he would talk to the Manager (mentioned Camping World gift cards) and get back to me. That was over 9 days ago and not a word, despite my having left messages for the salesman, his boss and the manager. My advice, DO NOT DO BUSINESS WITH CAMPING WORLD, I believe they are dishonest.
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Review
#1138444 Review #1138444 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Price reduction

Camping World - Finally on good feet

4.8
Details
I purchased my camper from a gentleman named Alex at the Davenport, IA store. Or at any point in my almost 50 years of buying toys has anyone listened to exactly what I wanted and showed me what they have. The salesman usually tries to sway me to something they like. For the level of professionalism he showed me, I was blown away. Will continue shopping at this store as long as Alex is still around. He expressed a desire to grow with the company, and I feel he deserves the recognition. Thanks again for your level of customer service.
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Review
#1138195 Review #1138195 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World - Horrible place

Received a gift card from family when we bought our camper. Ordered a toilet which took 2 weeks just to ship. Next order online would not let us use our gift card so we used our credit card. When we called customer service they didn’t want to credit our card for the gift card. It took three phone calls all of which took no less than a 25 minute wait for someone to answer before it was resolved! One of the phone calls the lady was so frustrated with saying no to us just hung up on us. Horrible place and would not use them if it wasn’t for our gift card.
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Review
#1138010 Review #1138010 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping World in Concord, North Carolina - Slide Out Problem

2.0
Details
Fifth wheel is less than two years old. Cable on bedroom slide snapped. Called Camping World in Concord, NC. Took it to them on a Monday in Sept. Service guy filled out paper work; never looked at the problem. They had it for 5 days. Called; said they need to replace both cables on the slide. Cost would be $1100.00. What - just to replace two cables that cost less than $200. After objection on my part the cost was $900. Didn't like it , but needed my RV back. Contacted Forest River ( who were very good to deal with ) and received $400 reinbursment for labor cost. BTW - also had to replace the tires for sidewall cracking. Will seek other options if another repair needs to be done.
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Review
#1136130 Review #1136130 is a subjective opinion of poster.
Cons
  • Do not return phone calls
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Forget Camping World

3.4
Details
Bought our 5th wheel camper in March 2017, new, from Camping World Spartanburg, SC. In June the faucet at the kitchen sink started to leak. On our way back home from our trip To Vermont our fender skirt split horizontally while driving down the road. After we got home I went to Camping world to see about buying a washer to fix the faucet. I was told that they would just replace the whole faucet under warranty, I also explained what happened to the fender skirt and they said that would be re placed too, all I had to do was send then photos of the faucet and fender skirt. I did. I didn't get a response right away so I emailed them and they replied that they had received the photos and would order the parts. This was about July 7th. I need the camper in August so I went to Lowe's and bought a faucet and installed it. I still hadn't heard back from them in Oct so I sent an email for an update, no response. I sent another in Nov and got a call. I was told I needed to bring the camper in even though they had previously said I didn't need to. I told them I had already replaced the faucet because I couldn't wait for them, but that I still need the fender skirt. I was told that if the damage hadn't been noted on the initial inspection, it wasn't covered, (not what they had told me to my face in July). They also said that the manufacturer covered the warranty and that I need to talk to them. So from July trough November it was all lies and misinformation. Another Forest River dealer order and received my fender skirt in 2 weeks. Karolina Koaches now has my business. Camping World will sell you a camper and add on accessories but forget warranty service, just lies there.
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Review
#1135673 Review #1135673 is a subjective opinion of poster.
Cons
  • Parts not ordered
  • Deception
  • Warranty service
Reason of review
Warranty issue
Loss
$280
Preferred solution
Full refund
Tags
  • Terrible After Purchase Service

Camping World - Poor customer service in all departmetns

I have tried to purchase parts from the Saukville Camping world a few times just because of the convienint location. When I try toi get help the standard answer I got was we don't carry anything for older RV's. I am taling about roof vents, indicator lenses, couplings for waste lines. These are not unusal items and I think they are all still used on RV's today. Last night I tried one more time and left work early . 4 associates greated me at the front door. I went to look for a fitting for my waste hose. After a few miniutes I was asked to leave becasue the store was closed. I looked at my watch and it was exactly 5 pm. I told them the front door says they are open until 6pm. I got a snoty responce there is a piece af paper taped to the door that says 5pm. OK, can I purchase these parts and the answer was no, I already closed the register you have to leave now.
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1 comment
Anonymous
#1437293

I KNOW SAUKVILLE CAMPING WORLD .THANK GOD YOU GOT OUT THE DOOR I DID NOT GET OUT ON TIME .I MADE A PURCHASE OF A USED CLASS C I DID NOT NEED TO BRING MY OWN VASELINE ,THEY HAD PLENTY ON HAND. TRUST ME WHEN I SAY DO NOT BUY A RV OR PARTS AT CAMPING WORLD IF YOU DO ITS YOUR PROBLEM!!!!

Review
#1135583 Review #1135583 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - They suck in every detail accept selling you something

No return calls from service. They LIE. Work not completed after being told "COME ON DOWN PICK IT UPPPPP IS ALL DONEEEEE You cannot trust a word out of their mouth. Customer servic is a complete joke. If you had a company that you owned you would certainly run it more professionally then this. No one resolves anything for you. If they know your number when you call they will put you on voice mail so as not to return your call, I proved this to my wife who has not used her phone. When I called 3 straight times it went to voice mail she had speed dial and called after me and they took the call.
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Review
#1135294 Review #1135294 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Pitiful

1.0
Details
Lied about the purchase price of a new 2017, the price was 15,000. higher when the papers finally came in the mail. They wouldn't return phone calls. After going back to talk with the manager he showed us the deceptive way they hid the amount and got our signature. We talked to him about the bad reviews, he said they sell over 800 per year, so he can handle a little bad press. As the months went by there were recalls and issues that we had appointments to have repaired. Both times we had to rent a hotel plus the cost of fuel to take it in. We just picked it up after leaving it with them for 6 days, knowing our exact time of return and that we had to have it done to live in. Nothing was touched. Nothing was fixed. They didn't even fill the propane tank that we specifically stated when we delivered it, that our refrigerator and freezer are both full of food. They charged us for the LP but after we got back to our camping site, found that the tank was empty and our food was lost. The ice cream was melted and leaked over everything. We called the manager then called Camping World corporate. Still waiting for a response. I would like to stand in their doorway and tell anyone who comes in, to run!!
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Review
#1134590 Review #1134590 is a subjective opinion of poster.
Reason of review
Pricing issue