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Camping World of Syracuse NY, don't walk, RUN FROM THIS PLACE !!

1.9
Details
We have never witnessed such incompetence. Camping world of Syracuse NY has an I don't give a *** attitude with a lack of knowledge and lack of customer service. Of the many, many times I have tried to buy parts from the parts counter, they have never once personally answered the telephone. Leaving a message is the only option and you may or may not get a return phone call. Once tried to obtain keys for a door lock set as the great outdoors said they could hook us up but we were stopping at Camping world first for other items, the parts manager of Camping World said replacement keys are not an option and the other co. is, in his own words, blowing smoke up your *** end quote. The latest debacle was a walk thru on a brand new unit. The so called "expert' was a joke. My wife was more informed of the unit systems than this punk was. After 3 hours of looking for the coach engine battery and transmission fill/dipstick, we resorted to the owners manual to answer our questions. And finally, the walk thru never revealed how to winterize our 100,000 couch. Guess they want you to bring it to them, NEVER, over my dead body would I leave any service, repairs or consultation up to these incompetent, I don't give a crap, employees ! I will say, the sales person, Steve Wood, was a stand up excellent, knowledgeable, man of his word sales person, Thank you Steve !! Oh, yeah, and we still do not have possession of the coach and have signed all the paperwork, under Jim's insistence: 1. that we have taken possession (of which has not happened) 2. That all items are repaired, of which has not happened 3. whereby they have all of our money and we have no coach ! Nice !! Merry Christmas to us .... 12/22/2017 Thanks Camping World !!
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Review
#1154467 Review #1154467 is a subjective opinion of poster.
Pros
  • Steve woods the salesman
Cons
  • I dont give a sht it s not my job attitude
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Price reduction
Tags
  • Avoid Camping World Of Syracuse

Camping World - All they want to do is sell

We bought 2012 holiday Rambler from Kingston NY in September was told everything was in good working order when to orientation most of everything was cover so I thought. We are full timers got back to camp grounds where we was working need heat a few weeks later turn the heater on it blew apart got it fixed by myself and then a few other problems start showing up. So made a appointment with other dealer because camping world couldn’t get it in. So then the fun began found out it was in a accident 3 big cracks on roof. I know I should check the roof but I am in no shape to be climbing on roofs. So call back to Kingston talk to Carl our sales person said he didn’t know anything about it ask if it was like check out he said it was a blind men could seen the cracks we thought it was the seal on sideouts. All they want was to sell it and finance it and extend warranty. And got *** off because I wouldn’t go with them.was told to say way from Camping world
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Review
#1154201 Review #1154201 is a subjective opinion of poster.
Cons
  • Lack of communication and dishonesty
Reason of review
Damaged or defective
Loss
$5000

PLEASE DO NOT BUY FROM CAMPING WORLD

1.3
Details
I would NEVER buy another camper from Camping World. My husband and I bought our first camper from Camping World in Ashville. We first went to Marion NC. Bob is the manager for both location. We made at least 5 trips to Marion from Spartanburg SC. We didn’t find exactly what we wanted. The salesman and the manager Bob made the decision to have a camper brought from another state. We didn’t know they were doing this. They called us and we went to see the camper. Again it wasn’t what we wanted. We had given them a $500.00 deposit one one we saw early on the hunt for a camper. Bob got angry because we didn’t buy the one they brought in from another state that he deposited our $500.00 check. The scary part of this story, I found out about this when I was paying some bills online. We contacted them. They wouldn’t give it back to us. We contacted Corporate Camping World and they made Bob give us the money back. They meet my husband in front of the door and wouldn’t let him in the store. So we went to the store in Asheville not knowing Bob managed that store as well. We bought a camper. Salesman Matt was nice. Then we got to the Finance Dept and that is when we should have run out the door. His name is Adam F. HE IS AWEFUL!. DO NOT TRUST him. Adam never returns call, Adam never returns emails. We found a better interest rate through State Farm’s, we we wanted to cancel the gap insurance. Camping World became pissed off and that is when everything went to ....... we signed the cancelation form and gave it to Adam to fax to Safe Guard. A month later we called Adam, and of course we never received a return call. My wife got in touch with Safe Guard and sent the cancelation form directly to them. A week later Safe Guard sent the instructions to Camping World in Asheville so they could process. Another month went by and many phone calls to Camping World asking where our refund was. It wasn’t just few dollars. It was $1500.00. We had to get in touch with Corporate at Camping World again. We never heard from Corporate again. In was another couple of weeks before receding our refund. 3 months in took and 17 calls to Camping World. My husband and I made the decision to cancel our extended insurance which we had through Camping World. We had another insurance to cover the tires. So my husband drove back to Ashville to meet with Adam to sign the cancelation form for both. Adam was supposed to fax to Safe Guard. A month later we find out Adam again never faxed the papers. We have called 5 times now, with no response from anyone. My husband and could have easily obtained an Attorney, but we are not like that. I work with Attorney every day. We are honest hard working people who worked for 15 years to buy this camper and this is the way we are treated. Once we get this next next refund, we will NEVER buy another thing from Camping World. They saw talk with Corporate. I can tell you Corporate isn’t anymore responsive as the manager. Camping World will be nice until you sign on the dotted line. After that you do not matter at all. DO NOT BUY FROM CAMPING WORLD. Once they get your money you will never get i5 back. I will be reporting this to the Better Business Buriel. PLEASE. DO BUY FROM CAMPING WORLD
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Review
#1154114 Review #1154114 is a subjective opinion of poster.
Pros
  • Keystone camper
  • Keystone camper and salesman matt
Cons
  • Adam f finance employee
  • Finance adam f
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Don’t buy from Camping World!!

1.0
Details
We made two mistakes when we bought 2 fifth wheel toy haulers, one from Woodstock and then Byron GA locations. Skipping to the last problem with them to keep from writing a book here, we paid for the extended warranty on a brand new 2016 Fuzion toy hauler and 1 year and 2 months later traded it in at a different company for an Entegra Anthem MH. Sent in requested form to cancel the warranty on the Fuzion and asked for a reply by email that they received it. After a week I called the finance office and was sent from person to person and voice mail after voice mail. Finally, I was able to talk to “Zack” called the finance manager and after lots of discussion on what I had to send to him, he said he would send it to the warranty department. Now, one more thing, we traded a F-350 in at the same place and time with the Fuzion and received a refund check from Ford Mike Fitzpatrick in Newnan GA several weeks ago, but so far nothing from Camping World in Byron GA. He was also rude on the phone acting as if we were taking something from him, it’s our money, and if you read all the reviews and still buy a RV from Camping World, just know you have been warned!!!
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3 comments
Anonymous
#1433744

They offered me 12500.00 for a 5th Wheel that Retailed above 44000.00 less than two years ago. It is in like new condition.

Never have I been so insulted.

This is probably worth calling corporate to file a complaint. It is too late for me to even think about going to one of their lots

Anonymous
#1421402

No, as of present time, we still have not received our extended warranty refund or even a call back for left messages.

Anonymous
#1410166

Did you know camping world is their own warranty company, they pocket this money and in many cases don't even honor the warranty they sold you. I personally spoke with one of their x mechanics, he said they were told to sabotage approx $1000 in damage on new incompetent ng trailers so as to deduct from their factory cost. This included pulling trim back, scratching/ gouging woodwork to pulling wall panels and disconnecting wires and clain lights and outlets don't work.

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Review
#1153702 Review #1153702 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World - Horrible service department Nashville Tennessee

1.0
Details
We bought a Heartland torque the service department apparently didn't know how to wire the generator the next thing they had to replace a circuit in the furnace didn't even put the ductwork back to connect to the furnace I had to do that myself one of the doors won't lock correctly they are supposed to stand behind their product but they do not they don't care if you're happy with your camper once they sold it they're done with you I wished I could afford a billboard and if I could I will tell everybody do not buy anything from Camping World
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Review
#1151246 Review #1151246 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Corporate just does not care about their customers

5.0
Details
In the 5 1/2 years I have owned my RV, camping world has had it for almost 2 years. It is because they take so long to diagnose, repair and it is ALWAYS necessary for me to bring it back for the same problem at least 2, mostly 3 or 4 times. On insurance jobs they get paid and do not do the work. I call it fraud or is it just ineptness? I think we should all get together using motor home magazine and trailer life and file a class action suit against their incompetence. Each time it has to go back costs me time and money (gas) and when they keep it so long, the carburetor gets clogged from not running it and my batteries run down. Inevitably something else also goes wrong, like my stairs stopped working , guess because they did not think to put them out and just keep going in and out running regulator. I could get specific---three times to fix same slide out, three times to fix body--they just ignored doing a section then only painted it and not repaired dents, another time with fresh water tank disaster form blown tire, they charged insurance for new tank, lines , paint and did not replace or do the work (fraud?). Then when I picked it up second time, found no water in unit..guess they did not pop the hole inn tank, but certainly they do not check their work. Bottom line , they have no quality assurance and I have written and spoken with corporate and no response. a monopoly with a CEO who just makes..a "profit".
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3 comments
Anonymous
#1419193

After 3 months, still waiting to get my rv back

Anonymous
#1406277

I hope that you have decided to quit using them?

Would you go to a restaurant that you keep getting food poisoning at?

Just stop using them, or you can learn to fix things yourself.

Anonymous
#1419325
@Anonymous

I agree...i stopped going to camping world in st augustine, fl..tried jax...they really are all the same poorly managed, poorly supported by corporate

Employees get little and therefore give little.

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Review
#1150326 Review #1150326 is a subjective opinion of poster.
Cons
  • Disrespected by corporate
  • Service department
  • Service
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Let the company propose a solution

Camping World worst service I’ve ever seen Indianapolis

1.0
Details
Camping World worst service I’ve ever seen Indianapolis
On July 26th I sent an email to the Indianapolis Camping World to resolve my warranty issues. In August I sent them another email to confirm that they would take care of my issues. One light bulb out, a usb plug didn’t work, my heater didn’t work and a peice of trim was cracked. I delivered it to them on October 26th 2017 on November 30thi was told it was done. ( 34 days to fix something and all of the parts were there) when I arrived at the store to pick up my camper. I noticed the spare tire cover was ripped and the spare tire was loose and almost falling off. They lifted the unit up so high and drug it across the parking lot bending the entire spare tire holder. Then denied that they did anything. They tried to tell me that they put a new tire on the unit and a new spare tire holder. This is not true. We looked at the pictures from the day it happened and they used the same tire. When I arrived home I noticed that they didn’t actually complete all of the repairs.
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Review
#1149888 Review #1149888 is a subjective opinion of poster.
Cons
  • Customer care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad dealer service

Camping World in Dothan, Alabama - Awful experience attempting to repair RV

1.0
Details
Camping World of Dothan Alabama had our 2016 Heartland Gateway fifth wheel for 9 months with a list of 20 things to repair. The major problems were not fixed just patched over. Over the patch we have mold and rotting wood. Do not use Camping World!!! Customer service was awful. They would never call us back we had to call them several times in one day or several times in one week to get an update on the service to the RV. Now the warranty has expired while they were keeping it for 9 months. Camping World tells us that we have to get Heartland to pay for any repairs now. Heartland says since it was poor workmanship Camping World needs to pay for the repairs. Camping World refuses to make the repairs that they did poorly or just failed to do. Now we are in a bind with a camper that leaks and has mold.
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1 comment
Anonymous
#1406278

That is the normal chain of events at Camping World service departments.

Sometimes they actually do get it right, but not very often.

Review
#1149285 Review #1149285 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I purchased a 2017 Forest River Sunseeker new and after 18 months and 6000 miles decided to sell it. I spoke with Rick and Dustin at the New Braunfels Camping World who seemed interested in selling the rv. This rv is in new condition and is loaded with all options...
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2 comments
Anonymous
#1491075

We to are using Camping World OKC and after 30 days still not even on line. no communication , leave messages but she never returns calls. Hate them.

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Review
#1149042 Review #1149042 is a subjective opinion of poster.
Cons
  • To be lied to
Reason of review
consignment scam
Preferred solution
I just want other people to be aware and not waste their time.
Tags
  • Consignment Hoax

Camping World thinks we do not have Consumer Rights

We took my camper in the end of April to Camping World of Biloxi. They made the appointment and we brought it in for a leak, they found another. My insurance, State Farm, sent them a check for the Insurance work in June. All this time the camper was never covered, I was informed that I had to supply tarps and bungee cords for securing the tarps, but do not expect them back as things get stolen. George, the service manager there, tells me I have to taro the unit myself, now this is a 40 foot 5th wheel and I am disabled. I told him you do not want me falling off the unit on your property, he said not his problem. Had to get the Store Manager to make Service tarp my unit. It had already sat untarped during our rainiest season, now it sits arrows and moist during the heat. No parts are ever ordered. I had to call Open Range myself, this was August, and tell George and Kaitlyn that the parts were never ordered. Finally the parts were ordered but did not get put on till November. In the mean time my camper has molded, mildewed, walls are pulling away from the inside, wood trim is falling off or warped and trim work is falling off and my refrigerator has rusted inside. I went to the BBB, Mississippi Attorney General and filed complaints. I am now going to go to see if a Consumer Protection Attorney can do anything. Camping World has stayed it was all my fault, they had the unit 7 months and they neglected it, definitely did not look like that when I took it in. Rob, the store manager told me how to put *** in the roof so that I can get more insurance work done or have it totaled out. This is how they operate. Time to prove them wr9ong, everyone needs to file complaints, make them accountable.
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Review
#1147988 Review #1147988 is a subjective opinion of poster.
Reason of review
Poor customer service