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Camping World - Warranty work

We are on our second warranty issues with our 2017 RV and have been lied to both times. I would never again buy from Camping World as all they want is get your money and then you can kiss their {{Redacted}} if you need them to fix anything. Buyer beware
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Review
#1181852 Review #1181852 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World in Harrisburg, Pennsylvania - Unhappy customer

2.3
Details
My name is Kevin Richards and my wife Vicki purchased a new 2016 Forest River Class C 3051S motor home from Camping World in Hanover PA. after having it for a few months our in dash radio/ nav/ dvd player would cut in and out so we called to set up an appointment to have it repaired. Now my wife and I both work and Hanover is about 1-1/2 hours from our home. So we both had to take off work to deliver our rig to you to repair it. After not hearing anything for almost two weeks we called and found out that just days ago it was pulled in to look at. At that point it was confirmed that unit was damaged and a new one would be ordered. This could take up to 4 weeks to get in. So we just bought a new motor home and cant use it because of a warranty issue. We were also told that we could pick up our rig and use it untill the new parts come in. Lets think this through that would be 3 more days of my wife and i taking off work to get it and drop off again when the parts come in. So in reality in the first 6 months we have this you have it fo two months. oh well things happen move on. Now for the real unhappiness In June of 2017 we are getting ready to head to Maine for a 10 day trip. As we pull out of our home we start getting wet as our bunk over the cab is pouring water out all over the driver /passenger areas. so as we are driving my wife is dabbing water up with towels. When we get to our destination Which because of this was not that enjoyable of a journey. We set up removed the mattress put two small fans on the bunk area and the mattress. We make the best of our Maine trip and head home. After we are home we call Camping World in Harrisburg PA because of the last time the Harrisburg location is only 50 minutes for us.We are told that they are so busy that they can not get us in until early September. which we agreed to. One week before we are to take it for repair we see that Hersey camping show is going so we head there. While there we meet up with a Eastern region Forest River rep. We tell him our dilemma. And he tells us that this leak can come from either the window being installed wrong or something with the sealant at the clearance lights. Either way Forest River will good will the repair to us. So the next week I investigate and actually see where the water is coming in at the window and I duct tape the whole window to protect it from any further damage. now knowing that the repair could take weeks I call and bump our appointment until 11/3/17 because we didn't want to miss September and October which are prime camping months. Now we bring our motor home to Harrisburg on 11/3/17 per our appointment and tell your service manager everything that has happened just as i have written to you. 6 weeks go by we hear nothing. I call to find out how its going thinking we should be able to pick it up soon. The reply i get is the parts were ordered 12/4/17. My unit has been there for 1 month and then the parts are ordered???(FIRST PROBLEM) Okay so i now check in two weeks later and get no parts have come in yet. I keep checking in to hear the same reply. Fast forward to 1/7/18 we decide to stop in to talk to someone about this. But first i go in the back lot to see where my motor home is being stored and see the tape has been removed and no plastic or tarp over the leak area??? (SECOND PROBLEM). We then proceed to go in to talk to our service manager who is off that day. We ask if there is anyone we can talk to about our parts and we are directed to The warranty parts person. who was as helpful as she could be. She confirmed that the parts were indeed ordered on 12/4/17 gave us the PO number. We already had the Forest River Warranty rep number to call but she said that Forest River takes a long holiday break and probably wouldn't be back until mid week. I'm sure this is not the first holiday season you have been through with Forest River and Parts. I too deal with pre engineered building manufacturers that have extended holiday breaks. And we know when the cut off dates are so we can get orders in by so we can keep our customers in the loop to avoid situations like this.(THIRD PROBLEM). On 1/13/18 we went to the Allentown PA rv show and spoke with a Forest River Rep who apologized for the parts delay. He took down our number and said he would look into our parts. on 1/15/18 my wife received a call that our parts were shipped and should be in Harrisburg by 1/16/18. But no one ordered a new mattress. When we questioned the service manager about this he said OH you want a new one. (FORTH PROBLEM) (Really). On 1/16/18 we received a call for your parts girl saying our parts came in. Then on 1/18/18 the service manager calls and tells us that the parts came in. Oddly enough there desks are less then 20' apart and it takes 2 days to travel that far? Now its Monday 1/22/18 one week since the parts came in and we get a call telling us they started working on our unit and found more damage that will need more parts. (FIFTH PROBLEM) I nearly lost it. You mean to tell me in the month of November that it was sitting up there and with the detailed explanation on what was happening This is where we are? Now that we are to today and you have been paid in full for this unit and i am paying monthly payments, insurance and also having my motor home depreciate faster than it would being on your lot getting snowed on every week and not in my back yard where it would be covered all winter including the tires.Not to mention not knowing when we will get it back! I do know that we are booked for a trip in the end of March. At this rate even that is questionable. As far as I'm concerned you struck out a few problems back. Now is the time to maybe salvage what is left of a very damaged customer relationship. Also I expect the repair to look like a new unit. If not I will not except it and I don't think either one of us wants to see what step would be next. I trust you will do the right thing. Thank you Kevin Richards 610-816-9011 Jericho Group LLC 341 East Liberty Street Lancaster PA 17602
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Review
#1181650 Review #1181650 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Poor service

I would not use nor recommend this company! We bought a brand new 2017 Coleman from the Bartow location in October. After our first camping trip we had to bring the unit back because the slide was leaking. We called the Bartow service department several times and they were rude and never returned our calls so we just showed up. Athough they CLAIM to do inspections before they sell a unit, we were told our slide had to be replaced because it had been leaking for quite sometime and the floor and roof were in bad condition. We have made an abundance of calls to ask questions and check on the repair progress but either they have no clue what we are talking about or they "can't find our unit on the lot"...REALLY? They have no clue what they are doing nor do they have any customer service skills. This unit has been at Camper World's service dept more than it's been at our home- AND its a new unit. We have been lied too and given the run around these last 4 months. I even attempted to reach the General Manager Kevin who NEVER returns calls, I had to show up to even try to speak with him. What a waste of time, he didn't seem to care that they sold us a unit that was defective nor did he offer any resolution. They drag their feet and just don't care about the customer. When this repair is finally finished we will not be returning and I advise everyone to STEER CLEAR OF CAMPER WORLD IN BARTOW!
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Review
#1180935 Review #1180935 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Anderson, California - Service dept worst ever its a cooperation they dont care!!!!

2.6
Details
My trailer has been in the service dept for 4.5 weeks nothing been done also I asked for a price of fixing a item and its been 2.5 and still not price and i also called and wont told have not been able to get a quote. I was warned to stay away from camping world now i am telling you its all good until u signed the docs and now they done with you
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Review
#1179734 Review #1179734 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Rv purchase review

5.0
Details
Our salesman Dennis has been absolutely a blessing. He has walked us through our rv search and purchase from point A to Z. We took our time and he gladly took us through the process. Highly recommended!
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Review
#1179665 Review #1179665 is a subjective opinion of poster.
Reason of review
Good customer service

Camping World in Saukville, Wisconsin - Not happy with price we were given and then after financing for ourself it was a lot more for not going with them

1.0
Details
We bought a fifth wheel from houghton lake in mi about 10 years ago and was happy with everything. Now we are looking for a class c motor home and found one at the saukville wi dealership after some time negotiating out a deal since we had to drive so far we were going to finance threw them They came back with higher interest rate then what we liked so we told them we were going to go threw our own bank and now all of a sudden the price jumps 3000. Very shadey. Not good business I wouldn't hesitate to buy from our Michigan store again if they have what we want but buyer beware from wi dealer in saukville. The prices are not as advertised
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3 comments
Anonymous
#1425916

At that point you should have obtained a loan on your own & allowed that bank to communicate with the higher interest rate Bank. Together they would have competed over you.

The end result you would have gotten the lowest interest rate offered But , this is all based on your credit score ....credit rules all when buying a motorhome. #moretothestory

Namaste ;)

Anonymous
#1426023
@Jg

You would think that is normally true. Camping World charges a higher price for paying cash, regardless of credit score. If you are with an inexperienced salesperson, sometimes this is not disclosed until a sale has been consummated.

Anonymous
#1425899

View video below. Camping World uses this as a tactic to make more profit.

Very dishonest.

They are violating the Truth In Lending Act (TILA) established by the federal government in 1968 if this is not being disclosed at time of purchase.

https://youtu.be/6wrsMU7WMuQ

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Review
#1179586 Review #1179586 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Multiple problems

1.0
Details
Paying 300+ today to get a water heater fixed on a brand new camper!!! Cant get the frig fixed at all. After one use it stopped working. Cable tv connections dont work either. Were 1000 miled from home. Thanks camping world for this POS!!! You ruined our vacation.
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Review
#1179267 Review #1179267 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - After sale your on your own

bought a motorhome on a saturday took long time to get it ready. By the time it was the dash lights did not work. service looked at it said it needed a part. then I head home in the dark with wife following me. After I make it home my wife said I also did not have any tailights or running lights. they charge a thousand dollars to check the whole motorhome so you know if something is wrong well I think they just walk around the outside. When I took it back instead of fixing it right they jumped a wire which made the dash lights and running lights working . a week later I finially drove at night turned lights on then the fuse blew out and I had no lights at all. put new fuse in and blew out also. now took back again and now waiting for someone to look at it who knows when or if it will get fixed. this was gulfbreeze camping world. no service after the sale.wound never buy anything from them again.
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Review
#1178770 Review #1178770 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World - Lied to on 5th wheel

1.3
Details
Asked from the start did 5th wheel have rubber roof. See our current camper has rubber roof and we've had nothing but problems so we were looking for a PVC roof. Was told by salesman, GM , FINANCE MGR it's a aTPO roof. Literally minutes away from signing papers a lady takes us out for inspection and first thing she says is it's a rubber roof. Needless to say we walked out of that deal. All staff lied about quality of product. Sometimes it doesn't matter how far up you go.
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Review
#1177531 Review #1177531 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Customer service is the worst I've seen.

Purchased a Suburban P-40 furnace, when it arrived payed to have a plumber out to install, found out that fan was damaged. Called Camper World and was told that the manufacturer would have to contact me to get it replaced and how to send it back. I called 3 times, was told the same thing and that they would be contacting me. No one has contacted me, I wanted to just exchange it, but now I've had to buy from another source and want to just get a refund, as it is needed to heat a RV type tiny home. Buyer beware! I bought from Camping World and I expect Camping World to handle this.
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Review
#1176587 Review #1176587 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$994
Preferred solution
Full refund