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Camping World in Saukville, Wisconsin - Pissed off customer

My husband and I wanted to trade in our 5th wheel and get a class c morter home. The first red flag was when we got there on a Saturday we wanted to talk to one of the sales guys about doing this and the lady that works by the door told us we are to busy come back another day. WTH!! So we waited and finally got a sales person to help us an hour later. So then we picked out the class c morter home we liked and then they did the financing and OMG!! They tried screwing us big time on this. It was a coachman frellander 2011 going for 47-48 grand. They came back with our financeing saying with our trade in our monthly payments would be 6-7 hundered a month. We where in shock and said no. Then the guy looks at us and said well May be this is not the one for u. OMG!! I wanted to walk right out if there. We have never ever had any kind of issues like this before. Then we looked at a cheaper one and still got nothing but a run around with them again. We told them the monthly amount we wanted to stick with. Then they come back with a higher amount. Finally we thought about it and dicided to do it. We where supposed to pick up and drop off our 5th wheel on a Friday. They had apsalutley nothing ready NOTHING.. thank God I called that Thursday to find out what bank will be doing this so I could have the info for our insurance company. They would never return our phone calls when they told us they would. So then that Thursday the day before we where supposed to pick up the morter home. They called us finally back with a higher price again. So we said no. That night at 7pm we get a call from the financing guy saying he was going to go through the financing again and would call us back in the morning at 10am we never ever got a call back from them. We have had 4 campers and not once did we ever have such bull----!! Like this EVER!! We went some where else and got a 2015 class c morter home with two slid outs and more for less then half the price for monthly payments. We recamend to everyone NOT to go here.. They are the HARRIBLE.. and 100% scams there.. We will never go there again.....
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Review
#1217935 Review #1217935 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved

Resolved: Camping World - Sold a lemon. Never buy from here!

1.2
Details

Update by user Apr 13, 2018

Camping World worked with us in resolving our issues. John and Greg were amazing to work with and promptly fixed the situation. They have kept us as customers in the future.

Original review posted by user Mar 23, 2018

Not only did they admit that their financing guy lied to us about what their extended warrenty covers, they also sold us a used trailer with 2 leaks, mold and a rodded awning bar. This is a huge corporation and I am surprised they are allowed to completely take advantage of innocent customers. These people deserve to be shut down!!!
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Review
#1217651 Review #1217651 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Byron, Georgia - They suck worst business ever

1.0
Details
They do poor work and lie about doing work
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Review
#1217532 Review #1217532 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World - Unhappy with service under warranty

Took motor home in for warranty work brought in three times still unhappy was told sorry it just A motor home and that's it I was told if I want it I would have to pay as warranty would not
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Review
#1217524 Review #1217524 is a subjective opinion of poster.
Reason of review
Warranty issue

Camping World - Camper world did very poor repairs on 2017 motor home an

Yes I came back and told them that I unhappy they told me that good as they could do and would not do any better unless I payed they messed it up and do not care
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Review
#1217509 Review #1217509 is a subjective opinion of poster.
Reason of review
Bad quality

Camping World in Olive Branch, Mississippi - Worst Customer Service

2.2
Details
October of 2017 went into Camping World of Memphis with my husband, brother and his wife. We were each looking to purchase new campers. Andrew Jacuzzi and Marcus showed us campers they listened to our request and budget ranges and proceeded to lead the way. We looked at almost every travel trailer on lot to be sure we got what we wanted after making choice we each went in to start financing. This is where the fun starts 1st we had a 2009 Puma for trade with site unseen we was told they would trade for $7,000.00 + $500.00 cash and it would take a couple days to know about financing this was told after 3 hours of waiting and thinking we was leaving with new camper. Anytime we wanted to know what was going on with financing we had to call and ask they always say they will follow up but they DON'T!! On Friday called CW and told them we was taking business elsewhere then all of a sudden we was Finally approved and told to be there at 3pm with trade to sign and take camper home. Arrived at 3:30pm, immediately started moving items from old to new, 2-3 men came to inspect old camper. My husband and I was then called out and told our camper was in horrible condition and value of trade was only $500!! I was floored. I know camper needed minor repairs or updates but it was rarely even used so then begins money battle I was ready to walk out but husband wanted new camper so after hour or so of debating and a total of $5,000.00 cash down payment we was able to purchase new camper. Now comes the walk through inspection everything appeared to be working great until pop outs (3) was not retracting correctly. Please understand this is a brand new camper. We was told we could go ahead and take it and when we bring back in for 90 day inspection they could fix it. Camper was dropped off on Dec. 7th for scheduled maintenance and other issues with camper: loose kitchen faucet, water leaking around shower unit, soft spot in floor, no heat in back bunk, hole in wall in back bunk, Popouts and outdoor kitchen door not properly closing. Dennis Ising took our service complaint and assured us all would be fixed properly and in a timely manner. We didn't even attempt to contact the first 30 days. Around middle of January we contacted Dennis and he said he was waiting on warranty approvals we said ok and waited. My brother who also bought new camper same week as us dropped his off as well same day for maintenance. My brother went to camping world around 1st of Feb. 2018 to pick his camper up to find that NOTHING had been repaired he was floored and we where worried same thing was happening to ours so we again spoke to Dennis and he assured us that everything was fixed other than approval for soft spot in floor. He told us he was going to contact Forrest River and see what hold up was. Again weeks go by and no follow up I even emailed Dennis and 2 managers, David Hicks and Jeremy Douglass, on Feb. 19, NEVER got a reply. On March 5th spoke with Dennis told him we was getting inpatient it had been 3 Months why was camper not fixed he assured me ALL was done but soft spot and we could come and get camper. I told him we would be there by Saturday was told by Dennis he would pull camper around after phone call and recheck that all was done. On Friday around 3pm called Camping World to notify we was in route to pick up camper was told by Alex they was still waiting on parts and camper not ready by this time my husband went off and said we was coming. Upon arriving camper was pulled in front Jeremy meet us outside to discuss issues we was told by Jeremy that Dennis was out that day and he was not sure why we was told it was ready and he had no answer for why camper was not repaired after 3 months and parts not even ordered. We was the 3rd complaint on Dennis that day. On Inspection at pick up NOTHING was repaired not even popouts. Proceeded to haul away but battery was dead. Following day my husband called corporate to make formal complaint. Follow up came from David Hicks, Service Manager, at Olive Branch location. He didn't really seem to even care of all our troubles. He had endless excuses stating he was under staffed and that was reason for delays and that Forrest River took to long to approve warranty repairs. I called Forrest River to confirm, Spoke to Kate who gave me complete breakdown. I was told it took CW 2 months to send in photos for some approvals and to date of March 14th NO photos had yet been sent to cover warranty of Popouts! and now popouts no longer under warranty and would be at cost to me. She then called back to tell me she spoke with her warranty manager told him our issues at CW and no need for photos they would approve repair to popouts. Spoke with David on March 21st to confront him of findings again no apologizes or apparent concern just told he is under staffed and I should understand. Really! These is by far the worst customer service ever!! Save yourself the trouble and do not buy or service anything there!!
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1 comment
Anonymous
#1450710

Yes, camping world is the worst customer service.Stop using them.

Review
#1216196 Review #1216196 is a subjective opinion of poster.
Cons
  • Service or financing department
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World - They Don't Care

1.0
Details
We bought a brand new travel trailer from the Harrisburg office last fall. First the sales person had some bogus "hidden" numbers in the sales contract, that if we had not caught them, would have cost us a few thousand dollars due to their math errors. We no sooner brought the trailer home from the purchase than it was literally coming apart at the seams- and we have never used it!. We returned it to Harrisburg and were told it would be fixed in less than 6 weeks. They have now had it for over 3 MONTHS and have done nothing to it but put some tape on the seams!! They keep saying the new parts for repair are coming UPS - but they never show up. I think since this is warranty work and they aren't making any money on it, they don't care if they get it done or not. I think it's time to get a lawyer involved. I wish I had never stepped into the place. They are horrible service providers.
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Review
#1216069 Review #1216069 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Camping World - Terrible

2.6
Details
Because of unforseen physical problems, we were not able to purchase of our RV, totally out of our control. The business manager refused to refund $2000 deposit. Prep work was cited and miss of sale were given. I'm sure they will sell it and they have to prep it anyway. Ugh! He said it was not reimbursed, which we never heard. I'll never set foot on any camping world again.
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Review
#1215963 Review #1215963 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Camping World in Fort Myers, Florida - Service is horrible

2.0
Details
My brand new camper was brought in to have some items fixed that were not right from the day we bought our camper we scheduled the appointment a month ahead brought it in Jan 10,2018. It is March 20th. My husband and I have made several calls and emails to Gregg Millis in service and we still have not heard back. They refuse to let us know what’s going on when our camper will be done. They are rude and horrible and I would not recommend them to anyone. And if I had know they don’t like trump supporters I would never have bought my camper there.
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Review
#1215695 Review #1215695 is a subjective opinion of poster.
Reason of review
Poor customer service

Camping World in Lowell, Arkansas - Did not honor verbal agreement

1.5
Details
After spending several months researching which 5thwheel trailer my wife and I wanted, we decided that the Keystone 305RL was the model we wanted and we located one at the Camping World store in Lowell Arkansas (Camping World of Northwest Arkansas) that we really liked. We live 4 hours away in Oklahoma and made the drive out to visit their store and talk to their salesman, then went back home to talk about it some more. Finally after more research we made a written “Out the Door” offer via email based on their salesman telling us that Oklahoma state tax and licensing would be required and would be included in the total price. Our offer was accepted, but what I didn’t discover until after the sale and only when I went to get the trailer registered in Oklahoma was that they had lowered the price of the trailer to meet our offer by intentionally leaving out ALL of the applicable state and local sales tax and registration fees. They had breezed past all of this when reviewing our contract with us, and while I admit that I have ultimate responsibility for reviewing and understanding each and every line of information on that contract, I personally think their actions were pretty shady and they’re now standing back claiming that “a contract is a contract”, regardless of what their salesman had verbally told us. So Camping World Corporation and in particular; Camping World of Northwest Arkansas, here’s what you fail to realize; word of mouth is your best and worst form of advertising. And in this case, I will promise you that I will do my very best to steer any and every one away from doing business with you for any type of purchase. You also fail to realize that the $2200 in sales tax I ended up having to add to what I thought was my “Out the Door” price is just a fraction of what I will end up spending for the additional upgrades I had already talked to you about coming back for. You can guarantee that I will go to an independent Cummins Onan dealer for installation of that 5.5Kw generator, and to eTrailer.com for the additional $1000 in backup camera and TPMS systems. I had also planned on purchasing the loads of “odds and ends” that are also needed for RV’ing from your Camping World website, but will now go to eTrailer.com or other sites for each of those items too. I’ve already purchased several thousands of dollars’ worth of trailering, towing and truck equipment from eTrailer.com and have never had an issue with either their products or customer service. Unfortunately I can’t say that about Camping World.”
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1 comment
Anonymous
#1450089

Good, don't give the bastards another nickel and do all you can to inform others.

Review
#1215620 Review #1215620 is a subjective opinion of poster.
Reason of review
Pricing issue